"Asked for extra pillows told they didn't have the staff to get them . When we finnaly got them there were no covers or cases on them , they cases and cover were sloppily stacked for us to put them on , very unprofessional!
The phone in our room did not work . This was mentioned 3-4 times . I finally brought it to the front desk . No replacement was made or offered . Housekeeping was not offered . Second day late afternoon we asked for our bed to be changed , fresh towels , and trash to be removed , while we went to the pool . Attendent said she'd have to get the housekeeping after they'd mowed the lawn to do those things. She then said she'd get us pool towels as there was no towels in the pool area. Guy vaccuuming by door then told attendent that the pool was being cleaned and closed . Told her we would then go to dinner . Wanted our room cleaned still . 5-10 min later two guys knocked said they needed to do our bed etc now as they had to get back to mowing the lawn. My husband and I went into the bathroom as we were trying to change . Towels were given to us by the tv . We brought the trash out . They changed the bed . Some pillows were put back with no cases or covers. The ceiling light had a short and flickered or just did not turn on , hit or miss . Huge crack in the bathroom sink . Stains on the mattress cover . Vending and ice machines completly tore out . Only one floor had those . Breakfast was horrible overcooked cold bad choices . Never got in pool was green."