Hotel Pantai di Newcastle-upon-Tyne

"Great location, with loads of parking in the area and really close to the station (handy to get to Newcastle) and the seaside. The staff was helpful when we had an issue with the check in, and was always responsive to our requests. The room was alright, even though the bed wasn't exactly comfy, and the timed fan in the bathroom wasn't ideal at night. The best thing overall was the cafe, in which we went for all the three days. Hats off! The staff was amazing, and they could accommodate our...

"The hotel in general was excellent, with the large family room we had booked having 2 comfortable double beds. However, the evening food in the restaurant was not good at all, and the breakfast was mediocre at best."

"Fantastic place to stay. We’ll stay again. Top location. Welcoming. Lovely decor great food. Great drink abc cocktail selection. Fantastic friendly staff both daytime and breakfast. Lovely big room. Comfortable. Great food. Perfect."

"I was disappointed with my experience, particularly given the high standards I associate with Hilton. The level of customer service fell well below expectations. Unfortunately, the receptionist's attitude was neither welcoming nor professional. First impressions are important, and I felt the interaction lacked the courtesy and hospitality one would expect from a hotel of this reputation. In addition, no complimentary water was offered upon check-in, which is a small gesture but one that many...

"Fantastic location, twin room, very clean and great size. Staff were brilliant, and ve"