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Reviews of Charlestown Terrace

4.5 out of 5
Charlestown Terrace
45 Dickinson Street, Charlestown, NSW

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 27 reviews" "
Rating 8 - Good. 6 out of 27 reviews" "
Rating 6 - Okay. 5 out of 27 reviews" "
Rating 4 - Poor. 4 out of 27 reviews" "
Rating 2 - Terrible. 2 out of 27 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

4.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Natalie

Travelled with family
Disliked: Cleanliness, room comfort
Good location
Great location disappointing cleanliness and state of apartment. Balcony unable to be used due to structural issues, unit was not overly clean, tv in lounge room had remote that didn’t work, unit was showing signs of wear with many walls having repairs but not being repainted.
Stayed 2 nights in Jan 2024

6/10 Okay

Sophia

Stayed 4 nights in Sep 2023

2/10 Terrible

Emma

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Do yourself a favour and don’t book this place or the Newcastle executive apartments. They are managed by the same people and they are absolutely disgusting. We booked the Newcastle terraces and our room was not actually at that location. It was at the Newcastle executive apartments. I called the office about many issues and they were straight away defensive and not helpful at all- the staff member was actually very rude. Firstly the floor was filthy so our feet were black from grot. Bedroom door handle was broken so it wouldn’t shut. Shower was DISGUSTINGLY MOULDY. The dishwasher was broken that we weren’t notified about and they came and replaced it during a day while we were out and they left rubbish and packaging through our kitchen/lounge room area. This included wiring off cuts that our kids could have choked on. When we arrived there was urine under one of the toilet seats. The tv in the bedroom did not work at all apart from having the backlights always on so at night the tv was glowing and we couldn’t turn it off. The kickboard in the kitchen was broken and a safety hazard. There was no pots or pans to cook with, only a strainer and a pot lid available. The air drier was broke so our clothes fell off it when we tried to dry them after a day at the beach. Lastly the amount of cochroaches was ABSOLUTELY DISGUSTING we had all our food in bags zipped up so they couldn’t access it.
Stayed 3 nights in Dec 2022

4/10 Poor

Gilluan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a clean and update
Apartment was very dirty and uncomfortable. Very cold and needs a major update.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
good spaces and beds were good sparse ( not cushions) on lounge kitchen utensils very light on gas/over ill equiped and dirty/old mould on ceiling; not healthy silly bathroom design
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The lounge needs throwing out as the springs in the cushions are gone. Cockroaches on walls and on floors. Some dead most alive. TV switches on and off periodically. Sound from TV is distorts after awhile. Spa was excellent except it makes noises for up to 15 minutes afterwards. Garage had leaves over the concrete, thus when you move around, you walk the leaves into the rooms. No broom available to sweep floors or leaves away. Beds hard as a rock. At least it was quiet from outside noise.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Clean and great location. Easy check in Bed was very comfy
Stayed 1 night in Sep 2018
Response from Carey on 13 Sept 2018
Hi Thank you for the feedback! Hope to have you stay again. Thank you Reservations

8/10 Good

Malcolm

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Central Reservations on 16 May 2018
Thank you. We are glad you enjoyed your stay with us.

10/10 Excellent

Bern, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
This is the best apartment, it is like your own home.
Stayed 2 nights in Apr 2018
Response from Central Reservations on 16 May 2018
Thank you. We are glad you enjoyed your stay with us. Kind Regards

8/10 Good

Mark, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Not exactly 'executive' but a good place to stay
Overall very good. Nice quiet street. Good shopping mall and restaurants only a 5 minute walk. Only negatives... Garage is tiny, hard to park anything but a tiny car in it due to the tight angles to get in. It would have been nice to have some basic essentials in the cupboards, some cling wrap and tin foil, costs the owners peanuts and adds to the service.
Stayed 2 nights in Feb 2018

4/10 Poor

Neil, Valentine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Nice apartment, poor service dangerous furniture
The apartment is nice, good location and reasonably equipped. The issues we had were two broken chairs that were left there without warning that my mum fell off. Despite reporting this on day 1, it took nearly 2 weeks to do anything and then they simply bent back the broken legs and put them back to use. The same thing happened, you sat on them and they collapsed, very dangerous! We will be making a formal complaint, poor maintenance and poor service, very disappointing and a let down to a nice apartment!!
Stayed 14 nights in Jan 2018
Response from Leanne on 10 Feb 2018
HI Neil Thank you for your feedback. We are sorry to hear you have had a bad experience while staying with us and we hope your mum is ok. We will take this matter up with our maintenance staff. Please do no hesitate to call us if you would like to discuss this further.

10/10 Excellent

Chris , Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas visit
We enjoyed the well appointed and conveniently located premises. Great to be able to use a dishwasher and have a good sized fridge/freezer. Spacious and comfy all round
Stayed 2 nights in Dec 2017
Response from Leanne on 10 Feb 2018
HI Chris Thank you for your feedback and thank you for staying with us. We hope to see you again :)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't waste your money
Pros: check in/out and parking was good. Cons: overall in poor condition. The glass of window in the kitchen was broken meaning that the rooms were freezing, the apartment had an overall unpleasant odor and the sheets smelled like chlorine.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

6/10 Okay

Philip

Liked: Cleanliness, property conditions & facilities, room comfort
Classy and spacious but no WiFi
Our initial impression of this property was very positive however we soon discovered there was no WiFi internet access which made it unsuitable for our business trip. Outside garbage was overflowing upon our arrival and the individual car parking was very tight. Road noise was louder than expected in the front unit. We were very pleased with the customer service from the property management and that we were able to relocate to another of the group's properties after one night. Would recommend this property if you have a very small car (or none) and no internet access needs.

6/10 Okay

melisa, coffs harbour nsw

Disliked: Cleanliness
Within walking distance to a shopping centre.
We stsyed in #2 for 2 nights & our stay was pretty comfortable, after we wiped over all sufaces including chairs etc as they were all grimy. Had to wash up everything before we used it. I think we left the unit a whole lot cleaner than we found it. The whole unit needs a good spring clean. Very disappointed for what you pay per night. The parking is ridiculous, so small. We only just, with a little juggling got our medium sized sedan into the garage. My son damaged his car one night when he came to visit trying to park because it was so tight. Every time we went outside we had to brush off the farmers friends off us cause the weeds are that tall. Not enough room in the enclosed outside area as it is overgrown with weeds. It would be a good place to stay if it was better maintained.

4/10 Poor

katie, melbourne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
close to charlestown square
unfortunately very hot weather and bedrooms upstairs and stifling at night - air conditioner draped on to bed ! adequate facilities but very clinical rather than comfortable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious and lux
This place was perfect for our stay. It was more spacious than your average hotel and felt like a comfortable serviced apartment. Everything was easy from the check in to using the facilities. Highly recommend and will come back

8/10 Good

Roxanne

Liked: Cleanliness, room comfort
Good stay overall - serviced apartment/house
Good stay, was sent the entry code earlier on the day prior to check in. A bit disappointing that one shower head (out of 2) was broken. Toiletries for the bathroom (e.g. shampoo, conditioner, body gel) not provided. 2-bedroom house, can accommodate 4-5 people. Spacious lounge/kitchen area

8/10 Good

BW, Canberra

Liked: Cleanliness, staff & service, room comfort
Nice place
The apartments were perfect for our needs over the weekend, as we were only using it as a base to coma and go from while visiting family in the area. If we were looking at spending more time at the apartments then I'd suggest upgrading the furniture in the lounge room. It was quite uncomfortable, even to just watch tv in the evenings, especially as the cushions in the single chairs kept sliding out from underneath you. We requested a cot which was provided and suited our needs.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Its is a well appointed place. Beds comfortable nothing else to say

8/10 Good

Ashwani, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to live
it was good

10/10 Excellent

Ashwani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Allen, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic will stay again
Just like the comfort of your home its lovely

10/10 Excellent

kristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

shane , warners bay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
They are very nice apartments to stay in thank you

6/10 Okay

Suchaya

Liked: Room comfort
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Stayed 1 night in Jul 2018
Response from res on 4 Sept 2018
Thank you for your feedback. We look forward to your next stay Regards Reservations