All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 66 out of 135 reviews" "
10 - Excellent
66
Rating 8 - Good. 53 out of 135 reviews" "
8 - Good
53
Rating 6 - Okay. 9 out of 135 reviews" "
6 - Okay
9
Rating 4 - Poor. 4 out of 135 reviews" "
4 - Poor
4
Rating 2 - Terrible. 3 out of 135 reviews" "
2 - Terrible
3
9.0/10
Cleanliness
9.2/10
Staff & service
8.6/10
Amenities
8.4/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Benjamin
Travelled with family, Travelled with family and small children, Travelled with partner
Love it had a pool there the room was nice and comfortable and 20 mins each way was so many things to see the beach the lake so will stay again when i have the chance love it thanks
Benjamin
Response from Managers on 4 Apr 2024
Thanks Benjamin, We are so pleased to read your review. We appreciate you taking the time to share your positive experience with others. We look forward to you returning again.Cheers, Eleanor & Peter
The room was reasonably clean. However, there is no sink in the bathroom to wash your hands after using the toilet and brushing teeth, no bath tub and neither a powerpoint inside. There's no where to plug in when drying hair or shaving face. Really hard to put our phone on charge because there's only one powerpoint and its in the kitchen. Too small fridge for a family room.
Jocelyn
Stayed 2 nights in Dec 2023
Response from Managers on 8 Feb 2024
We take your comments onboard, and wish to advise improvements are planned for that room. There is more than the one powerpoint in the room just to let anyone else know that may be reading this.
Very lovely place to stay across Christmas whilst visiting family. Extremely clean and tidy. Very lovely pool and bbq area. And the owners are lovely. Highly recommend.
Kathleen
Stayed 3 nights in Dec 2023
Response from Managers on 27 Dec 2023
Hi Kathleen,Thanks so much for your wonderful review, we love to hear great feedback as we do treat the motel as if it were our own, but we are just the Resident Managers.The Motel Owners are a local family who are a delight to work for, and we all continue to improve the property and maintain high standards. I will pass your comments onto our housekeeping team as they do deserve a pat on the back! Enjoy the rest of the festive season, Cheers, Peter & Eleanor
Thank-you Elizabeth we are pleased you are happy with your stay at the Catalina Motel. We do appreciate you taking the time to rate us. Peter & Eleanor
Great little place to stay. Have your own parking spot allocated to you. However, it looked like it was booked out with the car park being full and it was still very quiet. The room was clean and the bed was extremely comfortable. Best sleep I have had in a long time. Thank you
Justin
Stayed 1 night in Nov 2023
Response from Managers on 28 Nov 2023
Hi Justin,Thankyou for taking the time to review our motel, we're glad you had such a pleasant stay. We take great pride in the way it's presented and will pass your comments onto the cleaning staff who are always happy receiving such positive feedback.
Cleanliness of room, which had modern amenities, excellent lighting, comfortable bed and bedding, quiet location. Ladies would appreciate a full-length mirror, otherwise we were quite pleased with the unit.
Barry
Stayed 1 night in Nov 2023
Response from Managers on 12 Nov 2023
Hi Barry, Thanks for your great feedback we appreciate you taking the time to review the motel, and let others know of your experience here.We hope you will return again someday.Kind Regards, Peter & Eleanor
Conveniently located, dedicated parking bay, accommodating and flexible, we love this place and will be back
Swee
Stayed 2 nights in Apr 2023
Response from Managers on 10 Apr 2023
What a delightful start to our day to read your kind words. Thanks for the great review, we look forward to welcoming you back again someday.Safe Travels, Peter & Eleanor
Pleasant and in good condition. Owner needs to find the owner of the barking dog and get something done.
michael
Stayed 1 night in Feb 2023
Response from Eleanor on 27 Feb 2023
We are glad you liked the motel, we have been continually upgrading and most recently had new floorcoverings installed.Thank-you also for bringing the barking dog to our attention as this is the first we have heard of it. We will endeavor to get to the bottom of this mystery mutt.Kind Regards,Eleanor & Peter
Thanks Jacqueline, I must have missed your feedback as I do like to reply in a timely manner. We are glad you were happy with your stay.Kind Regards, Eleanor & Peter
Thanks Barb, We are in the business of selling "sleep" and do try our best to ensure every guest is comfortable and well rested. We do hope you will return again when in the area. Thanks for your comments.
Easy check in good value easyto locate great customer service
Verified traveller
Stayed 2 nights in Dec 2020
Response from Peter & Eleanor on 29 Dec 2020
Thanks so much for your great review
6/10 Okay
Verified traveller
18 Oct 2020
Liked: Staff & service
Facility tired. Shower over bath very yesterday. Hand basin and sink combined doesn’t comply.
Clean though.
Comparing with others in district over priced.
Verified traveller
Stayed 1 night in Oct 2020
Response from Owner on 20 Oct 2020
Thank you for taking the time to review the Catalina Motel. We are pleased to hear you found the room clean and are sorry it did not meet your expectations in other areas. Most of our rooms have a walk in shower so this might be more to your taste for the future, just simply request when booking. We appreciate the feedback will take on board your comments for future refurbishments.
Kind regards, Brendan
Everything I expected was available, except that it is away from the shops, but that makes for a nice quiet stay.
Angela
Stayed 2 nights in Jun 2020
Response from Owner on 24 Jun 2020
Hi Angela,
Thanks for taking the time to make this review, i hope you don't mind but i will make contact directly to discuss the Wifi score so we can try and rectify/improve with our internet suppliers.
Kind Regards,
Brendan
Great comfy hotel. We have stayed twice now when visiting friends at Toronto. Beds super comfy.
Verified traveller
Stayed 1 night in Jun 2020
Response from Peter & Eleanor on 14 Jun 2020
Thanks for posting your review, we have just bought brand new pillow top beds for all our twin, family and disabled rooms.So glad you noticed!
8/10 Good
John
8 Mar 2020
Liked: Cleanliness
Free WiFi that limited until it’s not!
As advertised. An older motel but quite clean. Easy to find and quiet. Parking right at your door. Only thing is that they advertise FREE WiFi. However after using it less than half an hour it suddenly quit. Tried to log in again and found that we had used up our one gig of WiFi. Went to the office saying we have travelled the world and never found free!!! WiFi that was limited. They happily gave us another two gig which was enough, although we had to ask for more on the second day even though they promised more was added for both days. Really funny actually. They actually thought this was normal!!!!!! So just remember to ask for your extra gigs - they are quite happy to give it. Also no phone in room so you have to go up to the office (9am-9pm) to ask! :-)
John
Stayed 2 nights in Mar 2020
Response from Peter & Eleanor on 6 May 2020
We appreciate you taking the time to post a review. When we advise our guests at reception where to locate the wifi password, most people are not interested in using ours as they mostly say they have their own data plans. Very rarely do we get any complaints about our setup, but your comments are valid and perhaps we do have room for improvement here (which is exactly the point of feedback). Kind Regards, Peter & Eleanor Managers
Reasonably well located off from a busy street and a short drive from center of Toronto. Problem was noise within the motel between walls and from other patrons. Could hear my next door neighbor snoring and coughing through the walls through the night. Not pleasant. On the upside - the staff were attentive, responsive and good to deal with.
Verified traveller
Stayed 1 night in Mar 2020
Response from Peter & Eleanor on 19 May 2020
Sorry for the delay in replying, we are assuming you may have been in a room that interconnects and we have since purchased some sound deadening high density foam that is now in place between the doors. We value all feedback and hope you will stay with us again.
10/10 Excellent
Verified traveller
13 Jan 2020
Liked: Cleanliness, staff & service
Verified traveller
Stayed 1 night in Jan 2020
Response from Managers on 6 Mar 2020
We appreciate you taking the time to post a great score for the Catalina Motel. Kind Regards, Peter & Eleanor
You wont be disappointed staying here, great all round
Verified traveller
Stayed 1 night in Oct 2019
Response from Managers on 16 Nov 2019
Thanks for taking the time to review Catalina Motel Lake Macquarie, we appreciate your kind words. Sorry for the delay in acknowledging. Kind Regards, Peter & Eleanor