Meeting facility

Reviews of Catalina Motel Lake Macquarie

3 out of 5
Catalina Motel Lake Macquarie
211 Awaba Road, Toronto, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 66 out of 135 reviews" "
Rating 8 - Good. 53 out of 135 reviews" "
Rating 6 - Okay. 9 out of 135 reviews" "
Rating 4 - Poor. 4 out of 135 reviews" "
Rating 2 - Terrible. 3 out of 135 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it had a pool there the room was nice and comfortable and 20 mins each way was so many things to see the beach the lake so will stay again when i have the chance love it thanks
Response from Managers on 4 Apr 2024
Thanks Benjamin, We are so pleased to read your review. We appreciate you taking the time to share your positive experience with others. We look forward to you returning again.Cheers, Eleanor & Peter

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Managers on 8 Feb 2024
We appreciate you posting top scoring review for us.

4/10 Poor

Jocelyn

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The room was reasonably clean. However, there is no sink in the bathroom to wash your hands after using the toilet and brushing teeth, no bath tub and neither a powerpoint inside. There's no where to plug in when drying hair or shaving face. Really hard to put our phone on charge because there's only one powerpoint and its in the kitchen. Too small fridge for a family room.
Stayed 2 nights in Dec 2023
Response from Managers on 8 Feb 2024
We take your comments onboard, and wish to advise improvements are planned for that room. There is more than the one powerpoint in the room just to let anyone else know that may be reading this.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely place to stay across Christmas whilst visiting family. Extremely clean and tidy. Very lovely pool and bbq area. And the owners are lovely. Highly recommend.
Stayed 3 nights in Dec 2023
Response from Managers on 27 Dec 2023
Hi Kathleen,Thanks so much for your wonderful review, we love to hear great feedback as we do treat the motel as if it were our own, but we are just the Resident Managers.The Motel Owners are a local family who are a delight to work for, and we all continue to improve the property and maintain high standards. I will pass your comments onto our housekeeping team as they do deserve a pat on the back! Enjoy the rest of the festive season, Cheers, Peter & Eleanor

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Managers on 21 Dec 2023
Thank-you Elizabeth we are pleased you are happy with your stay at the Catalina Motel. We do appreciate you taking the time to rate us. Peter & Eleanor

10/10 Excellent

Trevor

Stayed 1 night in Dec 2023
Response from Managers on 8 Feb 2024
Thanks for the great review score

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place to stay. Have your own parking spot allocated to you. However, it looked like it was booked out with the car park being full and it was still very quiet. The room was clean and the bed was extremely comfortable. Best sleep I have had in a long time. Thank you
Stayed 1 night in Nov 2023
Response from Managers on 28 Nov 2023
Hi Justin,Thankyou for taking the time to review our motel, we're glad you had such a pleasant stay. We take great pride in the way it's presented and will pass your comments onto the cleaning staff who are always happy receiving such positive feedback.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness of room, which had modern amenities, excellent lighting, comfortable bed and bedding, quiet location. Ladies would appreciate a full-length mirror, otherwise we were quite pleased with the unit.
Stayed 1 night in Nov 2023
Response from Managers on 12 Nov 2023
Hi Barry, Thanks for your great feedback we appreciate you taking the time to review the motel, and let others know of your experience here.We hope you will return again someday.Kind Regards, Peter & Eleanor

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Managers on 16 Oct 2023
Hi James,We are pleased that you took the time to post a review, thanksPeter & Eleanor

10/10 Excellent

Diana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The locality, quiet, cleanliness, polite service
Stayed 2 nights in Aug 2023
Response from Managers on 16 Oct 2023
Thank-you for the kind review of your stay in September.We appreciate you taking the time to provide feedbackCheers, Peter & Eleanor

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Managers on 16 Oct 2023
Thanks for your review Kim, albeit some time ago.We hope you will return again someday.Kind Regards, Peter & Eleanor

10/10 Excellent

Bob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room.
Stayed 1 night in May 2023
Response from Eleanor on 2 Jun 2023
Thanks for your great review

10/10 Excellent

Megan

Stayed 1 night in Apr 2023
Response from Managers on 1 May 2023
Thanks for a perfect score Megan, it's very much appreciated.Cheers, Peter & Eleanor

8/10 Good

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful
Stayed 3 nights in Apr 2023
Response from Managers on 2 May 2023
Thanks for taking the time to post your great review.Safe Travels,Peter & Eleanor

10/10 Excellent

Swee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, dedicated parking bay, accommodating and flexible, we love this place and will be back
Stayed 2 nights in Apr 2023
Response from Managers on 10 Apr 2023
What a delightful start to our day to read your kind words. Thanks for the great review, we look forward to welcoming you back again someday.Safe Travels, Peter & Eleanor

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t unique, but it was very pleasant.
Stayed 1 night in Apr 2023
Response from Managers on 4 Apr 2023
Hi Valerie, we are glad you were happy with your stay here at the Catalina Motel. Thanks for your review and safe travels. Peter & Eleanor

10/10 Excellent

Rad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was exceptionally clean and the bed was very comfortable 😊
Stayed 1 night in Mar 2023
Response from Managers on 14 Mar 2023
Thank-you for taking the time to post your great review, we hope you will return again someday....Cheers, Peter & Eleanor

8/10 Good

michael

Liked: Staff & service, amenities, property conditions & facilities
Pleasant and in good condition. Owner needs to find the owner of the barking dog and get something done.
Stayed 1 night in Feb 2023
Response from Eleanor on 27 Feb 2023
We are glad you liked the motel, we have been continually upgrading and most recently had new floorcoverings installed.Thank-you also for bringing the barking dog to our attention as this is the first we have heard of it. We will endeavor to get to the bottom of this mystery mutt.Kind Regards,Eleanor & Peter

10/10 Excellent

Amanda

Travelled with group
Liked: Staff & service, property conditions & facilities
Recommend
Stayed 1 night in Jan 2023
Response from Eleanor on 27 Feb 2023
Thanks for your review of the Catalina Motel

10/10 Excellent

Suzy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms with all the amenities you need. Very friendly and accommodating staff. Highly recommend this motel.
Stayed 1 night in Jan 2023
Response from Managers on 23 Jan 2023
Thank you so much Suzy for taking the time to post your great review. Much appreciated, Peter & Eleanor

8/10 Good

jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Managers on 16 Apr 2024
Thanks Jacqueline, I must have missed your feedback as I do like to reply in a timely manner. We are glad you were happy with your stay.Kind Regards, Eleanor & Peter

10/10 Excellent

Stephen

Stayed 1 night in May 2022

10/10 Excellent

Lee-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Barb

Liked: Cleanliness
It was in a quiet area so good for sleeping
Stayed 1 night in Apr 2022
Response from Eleanor on 14 Jun 2022
Thanks Barb, We are in the business of selling "sleep" and do try our best to ensure every guest is comfortable and well rested. We do hope you will return again when in the area. Thanks for your comments.

10/10 Excellent

Noel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy to find, clean spacious room, friendly staff.
Stayed 1 night in Feb 2022
Response from Peter & Eleanor on 24 Feb 2022
Hi Noel, we are glad you shared your positive experience here with others - thankyou

10/10 Excellent

Milan

Liked: Staff & service
Clean and comfortable Great friendly service and good location
Stayed 1 night in Feb 2022
Response from Peter & Eleanor on 24 Feb 2022
Hi Milan, We appreciate your kind words, we always aim to please!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just a quick stop for us here, but the room was clean and tidy and has all the room amenities we could ask for
Stayed 1 night in Jan 2022
Response from Peter & Eleanor on 24 Feb 2022
Thanks for taking the time to post a review for us, we are glad you were happy with the short stay in Jan.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this placexas it was convenient for us. We were delighted to see that the room was soacious and clean.
Stayed 1 night in Jun 2021
Response from Peter & Eleanor on 21 Jun 2021
Thanks for your endorsement of our motel, we are glad you enjoyed the stay. Kind Regards, Peter & Eleanor

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Peter & Eleanor on 17 May 2021
Much appreciated

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 2 nights in Apr 2021
Response from Peter & Eleanor on 17 May 2021
Thank-you

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for quick stay. Central to Lake Macquarie. Short walk to shops
Stayed 2 nights in Feb 2021
Response from Peter & Eleanor on 15 Feb 2021
We appreciate your comments - thanks

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great motel for either overnight or longer term stay. Beds are very comfortable and shower hot and roomy Great service from the staff as well
Stayed 1 night in Jan 2021
Response from Peter & Eleanor on 5 Feb 2021
Hi Paul, thanks for your great review, it is much appreciated.

10/10 Excellent

Matthew

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Peter & Eleanor on 15 Feb 2021
Thanks for the great score!

2/10 Terrible

Zsolt

Stayed 1 night in Jan 2021
Response from Peter & Eleanor on 13 Jan 2021
We are disappointed to see the low score you posted, please always feel welcome to contact the managers if you have any issues whilst staying.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in good value easyto locate great customer service
Stayed 2 nights in Dec 2020
Response from Peter & Eleanor on 29 Dec 2020
Thanks so much for your great review

6/10 Okay

Verified traveller

Liked: Staff & service
Facility tired. Shower over bath very yesterday. Hand basin and sink combined doesn’t comply. Clean though. Comparing with others in district over priced.
Stayed 1 night in Oct 2020
Response from Owner on 20 Oct 2020
Thank you for taking the time to review the Catalina Motel. We are pleased to hear you found the room clean and are sorry it did not meet your expectations in other areas. Most of our rooms have a walk in shower so this might be more to your taste for the future, just simply request when booking. We appreciate the feedback will take on board your comments for future refurbishments. Kind regards, Brendan

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2020

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2020
Response from Peter & Eleanor on 7 Oct 2020
Much appreciated

10/10 Excellent

Mark

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Peter & Eleanor on 7 Oct 2020
Thanks for your great score!

8/10 Good

Angela, Forster NSW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I expected was available, except that it is away from the shops, but that makes for a nice quiet stay.
Stayed 2 nights in Jun 2020
Response from Owner on 24 Jun 2020
Hi Angela, Thanks for taking the time to make this review, i hope you don't mind but i will make contact directly to discuss the Wifi score so we can try and rectify/improve with our internet suppliers. Kind Regards, Brendan

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfy hotel. We have stayed twice now when visiting friends at Toronto. Beds super comfy.
Stayed 1 night in Jun 2020
Response from Peter & Eleanor on 14 Jun 2020
Thanks for posting your review, we have just bought brand new pillow top beds for all our twin, family and disabled rooms.So glad you noticed!

8/10 Good

John

Liked: Cleanliness
Free WiFi that limited until it’s not!
As advertised. An older motel but quite clean. Easy to find and quiet. Parking right at your door. Only thing is that they advertise FREE WiFi. However after using it less than half an hour it suddenly quit. Tried to log in again and found that we had used up our one gig of WiFi. Went to the office saying we have travelled the world and never found free!!! WiFi that was limited. They happily gave us another two gig which was enough, although we had to ask for more on the second day even though they promised more was added for both days. Really funny actually. They actually thought this was normal!!!!!! So just remember to ask for your extra gigs - they are quite happy to give it. Also no phone in room so you have to go up to the office (9am-9pm) to ask! :-)
Stayed 2 nights in Mar 2020
Response from Peter & Eleanor on 6 May 2020
We appreciate you taking the time to post a review. When we advise our guests at reception where to locate the wifi password, most people are not interested in using ours as they mostly say they have their own data plans. Very rarely do we get any complaints about our setup, but your comments are valid and perhaps we do have room for improvement here (which is exactly the point of feedback). Kind Regards, Peter & Eleanor Managers

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Reasonably well located off from a busy street and a short drive from center of Toronto. Problem was noise within the motel between walls and from other patrons. Could hear my next door neighbor snoring and coughing through the walls through the night. Not pleasant. On the upside - the staff were attentive, responsive and good to deal with.
Stayed 1 night in Mar 2020
Response from Peter & Eleanor on 19 May 2020
Sorry for the delay in replying, we are assuming you may have been in a room that interconnects and we have since purchased some sound deadening high density foam that is now in place between the doors. We value all feedback and hope you will stay with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from Managers on 6 Mar 2020
We appreciate you taking the time to post a great score for the Catalina Motel. Kind Regards, Peter & Eleanor

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good access, clean and tidy and value for money
Stayed 1 night in Nov 2019
Response from Peter & Eleanor on 2 Jan 2020
Thanks for your review we hope you will return in 2020.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and very quiet area which was great
Stayed 2 nights in Nov 2019
Response from Managers on 16 Nov 2019
We appreciate you posting a great review for us. Thanks Peter & Eleanor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Managers on 16 Nov 2019
Thanks for taking the time to review Catalina Motel Lake Macquarie. Sorry for the delay in acknowledging. Kind Regards, Peter & Eleanor

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
You wont be disappointed staying here, great all round
Stayed 1 night in Oct 2019
Response from Managers on 16 Nov 2019
Thanks for taking the time to review Catalina Motel Lake Macquarie, we appreciate your kind words. Sorry for the delay in acknowledging. Kind Regards, Peter & Eleanor

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Peter & Eleanor - Managers on 21 Sept 2019
Thank-you