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Reviews of Punderson Manor Lodge and Conference Center

3.5 out of 5
Punderson Manor Lodge and Conference Center
11755 Kinsman Rd, Newbury, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 139 out of 228 reviews" "
Rating 8 - Good. 66 out of 228 reviews" "
Rating 6 - Okay. 18 out of 228 reviews" "
Rating 4 - Poor. 3 out of 228 reviews" "
Rating 2 - Terrible. 2 out of 228 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

TIMOTHY

Liked: Cleanliness, room comfort
No elevator
The Punderson Lodge does not have an elevator. You have go up one flight of stairs and then back down another half-flight to get to your room. This is major points off.
Stayed 1 night in May 2022

10/10 Excellent

Brian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Dec 2021
Response from Punderson Manor Team on 27 Dec 2021
Thank you very much for your feedback! We hope to see you again soon in the near future!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Merry Christmas
It was beautifully decorated for Christmas. The fireplaces were going and it felt warm and welcoming. The beds were uncomfortable. However the overall feel of the hotel overcame that 1 shortcoming. The service was very friendly and accommodating. Loved my stay
Stayed 2 nights in Dec 2021
Response from Punderson Manor Team on 24 Dec 2021
Hi Kelly! Thank you very much for your feedback! We are glad you enjoyed your stay and look forward to having you back on our property. We will let the team know of the bedding situation and see if we can some new beds in the near future. Have a Merry Christmas!

10/10 Excellent

Brian, Crestwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and enjoyed it just as much as the first time! It’s such a unique hotel and the location and views make it an exceptional hidden gem. I really enjoyed this visit having breakfast overlooking the lake.
Stayed 1 night in Oct 2021
Response from Punderson Manor Team on 1 Nov 2021
Thank you for your feedback! We are glad you enjoyed your stay and hope to see you back again soon!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service
The quality of the food in the restaurant is exquisite and so is the waitstaff. The hotel and guest rooms are spotless, spacious and comfortable. The warm, friendly and accommodating desk staff makes you feel welcomed and will go above beyond to help you. I would gladly recommend this lovely hotel with a 5 star rating.
Stayed 3 nights in Oct 2021
Response from Punderson Manor Team on 28 Oct 2021
Thank you very much for your feedback and kind words! We are glad you enjoyed your stay and look forward to having you back on our property in the near future!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The staff was very friendly and helpful. We were able to upgrade our room during check in. They even kept the pool open late so we could swim longer. We will definitely go back!!!
Stayed 1 night in Oct 2021
Response from Punderson Manor Team on 10 Oct 2021
We are very glad you enjoyed your stay! We hope to see you again soon in the near future!

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property. Breakfast staff seemed overwhelmed and frustrated but the rest of the staff was friendly. One issue was that there wasn’t an elevator made available (the room to get to it was kept locked) and we had to carry a lot up and down stairs. We were only given one roll of toilet paper for four people for two days and no extra trash bags. We had to request another roll of toilet paper and it took a couple of hours to receive. Restaurant and bar close early and vending only consists of chips and candy so not a lot of food options past 9pm. The property is also far from other restaurants and nobody would deliver while we were there. If they would stock the rooms a little better and either keep the restaurant open later or stock the vending machines better, it would have been perfect. But, overall, we had a lot of fun. Absolutely gorgeous hotel. The area around the back of the hotel and down by the dock is also really stunning.
Stayed 2 nights in Oct 2021
Response from Punderson Manor Team on 10 Oct 2021
Thank you very much for your feedback! We hope to see you again soon and glad you enjoyed your stay! We appreciate your patience with our current staff as we are understaffed and working to keep service our top priority. We will make a note of your suggestions to the rest of the team and work to make some changes.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were supposed to stay in the lodge but they had no hot water. Water line break, so they put us in a cabin! Yay! It was wonderful!!
Stayed 1 night in Sep 2021
Response from Punderson Manor Team on 6 Oct 2021
We apologize for the inconvenience but it sounds like everything worked out for the better! We hope to see you again soon and are glad you enjoyed your stay with us!

10/10 Excellent

JASON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Punderson Manor Team on 27 Sept 2021
Thank you very much for your feedback! We are glad you enjoyed your stay and look forward to having you back in the future!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool 4 Camping, Kinda Pricey 4 an outdated room.
I love this place! It was a little pricey for what i needed it for, but if I was planning on staying more than a night, I'd definitely appreciate & use the amenities! The 2 pools looked amazing, one inside & one out! Also, the grounds are absolutely stunning! The little cabins would be cool 2 check out & possibly stay a weekend or week with my family in one! The manor itself, is gorgeous... i read continental breakfast, which they didn't have, kinda important when traveling on business! So, that isn't a deal breaker or anything, i just enjoy knowing what to expect & then utilizing what I'm expecting 2 be there.... if that makes any sense! The rooms need an update for sure, they're clean, but for $180, on a Tuesday evening, I don't think it's unrealistic to expect a little more of an updated room... so, because I didn't stay in a cool cabin, 3.5 out of 5 stars seems fair... if they want to charge that kind of money, i could've stayed at a Hilton....
This was as I was leaving, but also the reason I chose this over a Hilton. I'd go 4 the Hilton next time
Stayed 1 night in Aug 2021
Response from Punderson Manor Team on 3 Sept 2021
Thank you very much for your feedback! We will take note of the suggestions and do our best to improve. Please feel free to reach out if you have any questions regarding our accommodations as we would love to have you try our cabin next time!

10/10 Excellent

Coleetha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Punderson Manor Team on 25 Aug 2021
Thank you for your feedback! We hope to see you back again soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction at facility, but we were aware of that before coming (received email). I’m sure changes will add to the beauty of the historical aspects of the Manor House. Beautiful area!
Stayed 1 night in Aug 2021
Response from Punderson Team on 11 Aug 2021
Thank you for your feedback! We have high hopes that the new space will compliment the parks natural beauty as well as our property. We look forward to having your back on our property when all the construction has been completed!

10/10 Excellent

Zettie McCray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and peaceful
Great cabin. Area was very peaceful. Will stay again.
Stayed 2 nights in Aug 2021
Response from Punderson Team on 11 Aug 2021
Thank you for your feedback! We are glad you enjoyed your stay and look forward to having you back in our cabins.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Impressive property and surroundings. Staff is fantastic. Downside is that rooms are in need of updating. The mattress and pillows are the worst I’ve slept on.
Stayed 2 nights in Jul 2021
Response from Punderson Team on 4 Aug 2021
Thank you for your feedback! We are glad you enjoyed your stay and will most definitely take your suggestions into consideration. We look forward to having you back in the future!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is quiet and secluded. The Manor's facilities are pretty good - it's not a real fancy place, but it's clean and is a good value. The staff are exceptionally friendly.
Stayed 2 nights in Jul 2021
Response from Punderson Manor Team on 23 Jul 2021
Thank you for your feedback! We appreciate you taking the time to write us a review. We are glad you enjoyed your stay and look forward to having you back again in the near future!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Punderson Manor Team on 23 Jul 2021
Thank you for your feedback! We appreciate you taking the time to leave us a review. See you again soon.

10/10 Excellent

John

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
The Boardwalk down by the lake
Stayed 2 nights in Jul 2021
Response from Punderson Manor Team on 16 Jul 2021
Thank you for your feed back! We are glad you enjoyed the boardwalk during your stay, and look forward to seeing you again soon!

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice place, but wrong room.
Very nice place, but the cabin was not as described. Their solutions was to take some blankets and have someone sleep on the floor.
Front of the cabin
The hallway from the front (red) door to the kitchen/front room
Kids room had 1 twin over full bunk bed
Stayed 5 nights in Jun 2021
Response from Punderson Team on 1 Jul 2021
Thank you for your feedback, we apologize the cabin was not the one that you wanted but it looks like you selected a Hillside cabin when you chose online through Hotels.com, as that is what came through on our end. Our Parkside cabins are the cabins that can accommodate 6 comfortably, with the 2 bunk beds in the second bedroom. Please give us a call in the future to confirm your cabin type to make sure it is the right one for you! Hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family loved staying in the hillside cabin. Easily accessible to the lodge, pool, boardwalk & playground. Cabin was clean and parking was conveniently located. Plenty of activities on-site to keep us occupied for the weekend. We plan on coming back again!
Stayed 2 nights in Jun 2021
Response from Punderson Manor Team on 21 Jun 2021
Thank you very much for your feedback! We are glad you enjoyed your stay, and look forward to having you back again soon!

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Everything was 1st class. Room was very clean and super nice. Ate dinner here as well. The food and service was great!
Stayed 1 night in Jun 2021
Response from Punderson Manor Team on 13 Jun 2021
Thank you for your feedback! We are glad you enjoyed your stay! We hope to see you back again in the near future.

8/10 Good

Keenan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great restaurant! The food was amazing. We ate all of our meals there. The cabin was comfortable, but the beds were too hard for our taste and the cabin had a musty odor we had to cut with candles. Other than that, a lot to do on site and a great place to stay.
Stayed 2 nights in Jun 2021
Response from Punderson Manor Team on 12 Jun 2021
Thank you for your feedback! We are glad you enjoyed yourselves on our property. We will be addressing your concerns immediately, and will be working with the appropriate departments to correct the issue. We hope to have you back on our property again soon!

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2021
Response from Punderson Manor Team on 29 May 2021
Thank you for your feedback! We hope to see you again soon.

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Punderson Manor Team on 7 May 2021
Thank you for your feedback. We appreciate you taking the time to let us know that you enjoyed your stay, and look forward to having you back again in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Punderson Manor Team on 7 May 2021
Thank you for your feedback. We appreciate you taking the time to let us know you had a great stay, and look forward to having you back on our property in the near future!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay beautiful grounds and food was good as well. The bed could have been a little more comfortable though.
Stayed 1 night in Apr 2021
Response from Punderson Manor Team on 22 Apr 2021
Thank you for your feedback! We are glad you enjoyed your stay and will pass that info along to our team. We hope to see you again soon!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great getaway!
The cabin was perfect for our stay, loved sitting on the screened in porch listening to the rain and the tree frogs in the evening. The beach was a blast for the kids, even though its spring and not warm enough to swim. Lots of animal prints to discover. The playground is modern and really fun. The boardwalk was great too! We stayed one night and really wished we could have stayed longer. We cant wait to go back again.
Stayed 1 night in Apr 2021
Response from Punderson Manor Team on 15 Apr 2021
Thank you very much for your feedback! We are glad you enjoyed your time here in our cabin and state park. As it gets warmer there will be even more animal prints and wildlife to discover, so we hope to see you back again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021
Response from Punderson Manor Team on 22 Apr 2021
Thank you for the review. We look forward to having you back again in the near future!

8/10 Good

M. R.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two adult grand children and I spent a pleasant and relaxing weekend at Punderson. I had booked 2 rooms online and had the confirmations with me. When we arrived, we were listed as one room for 2 people. The young man checking us soon fixed the problem. The use of outside amenities such as hiking paths and several seating areas were enhanced by beautiful weather. The dining room, which looks out over the lake, was attractive and the menu had just the right number of selections. Rooms were spacious and comfortable. Overall, we had a great experience.
Stayed 2 nights in Mar 2021
Response from Punderson Manor Team on 25 Mar 2021
Thank you for your feedback! We are glad you and your grand children enjoyed yourselves at our facility! We hope to have you back on our property again in the near future.

10/10 Excellent

Jayme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
All interactions with staff members were beyond pleasant. We have stayed at Punderson quite a few times and will continue to book trips there because of the cleanliness, courteous staff and wonderful accommodations. Thank you for making this and every stay so great!
Stayed 1 night in Mar 2021
Response from Punderson Manor Team on 22 Mar 2021
Thank you very much for your feedback. We are glad you enjoyed the interactions with our staff and accommodations! We look forward to seeing you back again soon as the weather gets warmer.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely getaway
Comfy, cozy manor with great trails to explore on the grounds and down the road.
Stayed 1 night in Mar 2021
Response from Punderson Manor Team on 20 Mar 2021
Thank you for your feedback! We are glad you enjoyed your stay and our park trails as well! We hope to see you again in the near future when all of the trees really start blooming!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat place to stay, great view and friendly staff!
Stayed 1 night in Mar 2021
Response from Punderson Manor Team on 16 Mar 2021
Thank you for your feedback! We are glad you enjoyed your stay and look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from Punderson Manor Team on 20 Mar 2021
Thank you for your feedback! We are glad you enjoyed your stay and hope to see you again soon!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We reserved a cabin. The second room did not look like the pictures. They did move us. The cabin was filthy. The cabinets and drawers in the kitchen did not want to open they were so sticky. The fridge side was covered in rust and splashed food above the counter and a layer of thick dust from the counter down. Most likely stick due to more stickiness. The shelves in the kitchen had rust and the plastic was cracked. There was spilled coffee around the coffee maker not cleaned. The stove warming drawer was broken. The pots provided were barely big enough to cook in. There was can’t only the floor from previous guests. There were dirty socks in the bunk beds from previous guests. The cabin was disgusting and the lodge was unimpressive. The amenities were mostly not useable since it was winter. We did not use the pool.
Stayed 2 nights in Feb 2021
Response from Kate on 15 Feb 2021
We regret to hear about your recent experience during your cabin stay at Punderson Manor. We are hopeful that you reached out to someone while on property so that we were able to address your concerns and work with you about your dissatisfactions. We are sorry you didn't enjoy the time spent in the historical manor house or have the opportunity to enjoy the winter offerings we have at the park.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2021
Response from Punderson Manor Team on 25 Feb 2021
Thank you for your feedback! We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Punderson Manor Team on 8 Feb 2021
Thank you for your review! We are glad you enjoyed your stay and hope to see you again soon in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Punderson Manor Team on 25 Feb 2021
Thank you for your feedback! We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Angela, Lithonia GA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The historic aspect. The place is very charming. The food was very good. The scenery is very beautiful.
Stayed 2 nights in Jan 2021
Response from Punderson Manor Team on 29 Jan 2021
Thank you for your feedback! We are glad you enjoyed your stay and hope to see you return soon!

8/10 Good

TARAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from Punderson Team on 7 Feb 2021
Thank you for your feedback! We are glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Rick, Ashtabula

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great areas to run or walk, XC skiing, if their is snow. Nice, cozy, relaxing place to stay, pretty decent indoor pool, too. Staff were all nice, good service and excellent dining.
Stayed 1 night in Jan 2021
Response from Kate on 18 Jan 2021
Thanks for sharing your feedback. trails are just as great in the summer time we look forward to seeing you again

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Punderson Manor Team on 7 Jan 2021
Thank you for your feedback! We are glad you enjoyed your stay, and we hope to see you again soon!

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A Decent Stay
The lodge was clean and the pool was comfortable. Our cabin was clean and contained necessary items for our stay. Only a few concerns: ants in the pool locker, maintenance shoveling the snow INTO our stair path of the cabin, and Punderson staff blaming my credit card company for failing to release an incidental hold after two weeks.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Get away
I was able to stay somewhere close to home while feeling like I was out of town. My kids had the time of their life swimming and eating. I will be back once the snow melts.
Stayed 2 nights in Dec 2020
Response from Punderson Team on 6 Dec 2020
Thank you so much for your feedback! We are glad you and your family enjoyed yourselves, and look forward to having you back on our property again in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2020
Response from Punderson Manor Team on 1 Dec 2020
Thank you for your feedback! We hope to see you again soon!

8/10 Good

Roxann

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2020
Response from Punderson Team on 24 Nov 2020
Thank you for your feedback! We are glad you enjoyed your stay! We hope to see you again soon and make it a better stay for you in the future.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 2 nights in Oct 2020
Response from Punderson Manor Team on 2 Nov 2020
Thank you for your feedback! We are glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
" OUTSTANDING " !!!!!
"EVERYTHING " , I mean. " EVERYTHING " was /is SUPER CLEAN !!!!! AN " OUTSTANDING " WEEKEND GETAWAY !!!!!! 👍👍👍👍👍
Stayed 1 night in Oct 2020
Response from Punderson Team on 29 Oct 2020
Thank you for your wonderful review! I will be sure to let our Housekeeping team know! We hope to see you again soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020
Response from Punderson Team on 22 Oct 2020
Thank you for your feedback! We hope to see you again soon!