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Reviews of Best Western Newberg Inn

2.5 out of 5
Best Western Newberg Inn
2211 Portland Road, Newberg, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 421 out of 855 reviews" "
Rating 8 - Good. 298 out of 855 reviews" "
Rating 6 - Okay. 85 out of 855 reviews" "
Rating 4 - Poor. 36 out of 855 reviews" "
Rating 2 - Terrible. 15 out of 855 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely clean! The staff was very courteous. It was a great place to stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Christy, Chehalis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk very professional and helpful .
Stayed 1 night in Apr 2024

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 24 Apr 2024
Thank you for taking the time to give us a review. We look forward to hosting your next stay with us.

8/10 Good

Melanie, Spanaway

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not book an ADA room but was put in one. The shower wasn't great for me and my young daughter. The TV was wonderful and the room was very clean.
Stayed 1 night in Apr 2024
Response from Management on 18 Apr 2024
We are sorry to hear that your room was not what you expected, unfortunately we do not change the room types of reservations from third parties. When booking through a third party it is always a good idea to call ahead to the hotel. Thank you for taking the time to give us you input on your stay.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for wine tasting in the valley. Would definitely yay there again.
Stayed 2 nights in Apr 2024
Response from Management on 12 Apr 2024
We are glad that you had a good stay with us and we look forward to hosting you again in the future.

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Breakfast had excellent service! No elevator to the 2nd floor, but a very clean hotel!
Stayed 1 night in Apr 2024
Response from KK on 8 Apr 2024
Dear Thomas,Thank you very much for the feedback.Warm RegardsKayla Kerr

10/10 Excellent

YVONNE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff
Stayed 1 night in Mar 2024
Response from Management on 27 Mar 2024
Yvonne, Thank you for taking the time to give us a review. We look forward to hosting your next stay with us.

10/10 Excellent

Martha P.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when in Oregon.
Stayed 2 nights in Feb 2024
Response from Management on 22 Mar 2024
Thank you Martha we appreciate your review and your business. We look forward to hosting your next stay with us.

10/10 Excellent

T

Stayed 2 nights in Mar 2024
Response from BC on 8 Apr 2024
Dear T,Thank you very much for the feedback. Warm RegardsBeth Clark

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
Property is great
Stayed 2 nights in Mar 2024
Response from Management on 20 Mar 2024
Thank you for taking the time to give us a review. We appreciate your business.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
They take a lot of pride! Very clean and well stocked.
Stayed 1 night in Mar 2024
Response from Management on 16 Mar 2024
Thank you for the review, we enjoyed hosting you.

10/10 Excellent

Dico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our visit to George Fox.
Stayed 2 nights in Feb 2024
Response from Management on 2 Mar 2024
We are happy to hear we were able to accommodate your needs.

10/10 Excellent

Cherylynn

Stayed 1 night in Feb 2024
Response from Management on 20 Mar 2024
Thank you for choosing to stay with us.

10/10 Excellent

Erica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed there many times because it is modern and clean. It is a good value for the money.
Stayed 2 nights in Feb 2024
Response from Management on 2 Mar 2024
We enjoy hosting you and look forward to your next stay.

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Very nice staff. Nice amenities with gym, laundry and breakfast options
Stayed 2 nights in Feb 2024
Response from Management on 2 Mar 2024
Thank you so much for your kind words as well as choosing to stay with us.

10/10 Excellent

Steven

Travelled with family
It’s fine. Quiet, slept well and a pretty good breakfast. Nothing fancy but very decent.
Stayed 1 night in Feb 2024
Response from Management on 16 Feb 2024
Thank you for taking the time to review us. We look forward to hosting your next stay with us.

8/10 Good

Paul, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 16 Feb 2024
We are sorry to hear we did not meet all your expectations, we hope you will give us another chance to do so.

10/10 Excellent

Cliff and Susan

Travelled with family, Travelled with partner
Liked: Cleanliness
Clean, and nicely decorated.
Stayed 1 night in Feb 2024
Response from Management on 9 Feb 2024
Thank you so much for taking the time to give us a review.

8/10 Good

Jay

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sauna was a nice feature. Also, the breakfast was also great. Could upgrade coffee brand.
Stayed 1 night in Jan 2024
Response from Management on 9 Feb 2024
Jay, we are sorry to hear that the coffee did not meet your expectations. We will be sure to let our rep know. Thank you for taking the time to give us a review.

8/10 Good

LeCinda

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Management on 9 Feb 2024
We are sorry we did not meet your expectations, we hope you will give us another chance.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Management on 9 Feb 2024
Erik, thank you for taking the time out of your schedule to give us a review.

10/10 Excellent

Daryl

Stayed 2 nights in Jan 2024
Response from Management on 9 Feb 2024
We are so glad we met your expectations. Thank you for taking the time to give us a review.

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024
Response from Management on 9 Feb 2024
Melissa, thank you for taking time out of your busy schedule to give us a review.

6/10 Okay

Rosanne

Liked: Staff & service
Security issue : Back door did not close completely unless guest pulls it closed and most did not do this. / Toilet. Was running when we walked into room. / Turned off water supply to toilet at 2am and notified front desk during checkout. / Gate to liquor store next was open .... Interesting ? ? / Staff very nice.
Stayed 1 night in Dec 2023
Response from Management on 9 Feb 2024
We are sorry that you felt unsafe and had toilet issues. We have remedied all but the gate. The gate is left unlocked due to emergency vehicle possible needs. We hope that the rest of your stay was pleasant. Thank you for taking the time to give us a review.

6/10 Okay

Daniel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't aware that there was a pet fee, wasn't brought to my attention at the counter or through Expedia when I first booked the room. Pretty disappointed that they failed to mention that, will not use Best Western again. Other than that the hotel was clean and quiet and the front desk staff were friendly.
Stayed 1 night in Dec 2023
Response from Management on 9 Feb 2024
We are sorry that you were not told at check in about the pet fee. If you read through the hotel information on the site you booked on it does state there are pet fees, we have a sign at the front desk stating there are pet fees, the registration card you initialed and signed as well as the pet form you signed all state there is a 30 pet fee per dog per day. Again we are sorry that you were not verbally informed by the staff. Thank you for taking the time to give us a review.

10/10 Excellent

Bill

Business traveller, Travelled with partner
Close to Medical Center
Stayed 1 night in Jan 2024
Response from BB on 7 Jan 2024
Dear Bill,Thank you very much for the feedback. We are happy that we are located near to the medical center and helped you so much. Thank you again for staying with us and leaving feedback. Your business is very important to us. Hope to see you again on your normal healthy conditions. Best RegardsBala Bhat

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived and got upgraded to a perfect room. I've stayed at alot of places for business on the cheap. This was a great deal for a great room. I'll do it again for sure
Stayed 3 nights in Dec 2023
Response from Management on 23 Dec 2023
Thank you for taking the time to give us a review, we really appreciate your business.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Very nice staff, very nice breakfast.
Stayed 2 nights in Nov 2023
Response from Kayla Kerr - Management on 5 Dec 2023
Thank you Robert for sharing your experience at our property. We're delighted to see that that our friendly staff and delicious breakfast offerings helped make your stay enjoyable. We hope you'll chose to stay with us again next time you're in town.

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023
Response from BB on 7 Jan 2024
Dear Andrew,Thank you very much for your business and feedback. Hope to see you again soon.Best regardsBala Bhat

8/10 Good

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from BB on 7 Jan 2024
Dera Ron,Thank you very much for the feedback and patronizing our hotel. Thank you also for being a loyal guest. Hope to see you again soon.Best RegardsBala Bhat

10/10 Excellent

Krista

Stayed 2 nights in Nov 2023
Response from BB on 7 Jan 2024
Dear Krista,Thank you very much for being a loyal to our brand. Your feedback is well appreciated. Hope to see you again soon and look for specials from our email.Best RegardsBala Bhat

6/10 Okay

Brittney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Won’t come back
Room smelled like cigarettes and didn’t look like the photos at all. Also our air conditioning didn’t work and we were hot all night. Would not go back. Will say all the staff was really kind and the room was clean.
Stayed 1 night in Nov 2023
Response from Management on 20 Nov 2023
Thank you for taking the time to give us a review, we are sorry to hear that we did not exceed your expectations. We hope that you will give us another chance to make your next stay exceptional.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Bestest Best Western
The best service I've ever received has been at the Best Western Newberg Inn. I look forward to my stays at. Staff is always a pleasure to speak with. They're kind, knowledgeable, patient, helpful, presentable, & sincere to highlight just a few of their qualities. They are easy going in a way that's friendly while maintaining a professional tone. They all seem to take pride in the work they do, whether that be housekeeping or serving breakfast. I have recommended this location to others countless times & will continue to do so. One stand-out employee is Kayla Kerr, one of the front desk managers. And I do not mean that she stands out in comparison to staff at the Best Western Newberg Inn. I'm saying that she exceeds expectations when compared to every single employee I've ever encountered in the hospitality industry globally & I don't suspect that this will ever change. I would consider her to be the gold standard. She is kind, helpful, personable, knowledgeable, she clearly is able to anticipate the needs of guests to ensure their stay is a pleasant & comfortable one that is as close to home as you can get. She has that rare combination of both intellectual and emotional intelligence that I don't believe can be taught to a person but rather is gifted to them either by some kind of genetic trait or perhaps something of a more divine nature depending on one's belief structure. If I was to say she is something of a unicorn, this would be a great compliment to unicorns.
Stayed 1 night in Nov 2023
Response from Management on 13 Nov 2023
Joshua, Thank you for taking the time to give us a review. We treasure Kayla as well. We look forward to seeing you on all your future stays with us.

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice and thoughtful. The receptionist brought out wine glasses when he saw we going to have some after a day out at some wineries. All the staff were friendly. Breakfast was very generous in options. Overall very nice stay.
Stayed 4 nights in Nov 2023
Response from Management on 7 Nov 2023
Thank you for your kind words. We look forward to your next stay with us.

10/10 Excellent

GLORIA MARIN

Travelled with family
Mucha amabilidad. Y súper atentos .limpieza diaria. Y un excelente desayuno.
Stayed 7 nights in Oct 2023
Response from Management on 28 Oct 2023
MUCHAS GRACIAS! QUE VENGAN OTRA VES

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Best staff ever. Super friendly, super helpful. Recommend staying here.
Stayed 2 nights in Oct 2023
Response from AC on 25 Oct 2023
Dear Peter ,Thank you very much for the business. Glad to hear that our people have given the best of the service and hospitalityWar RegardsAngelika

10/10 Excellent

Erika

Stayed 2 nights in Oct 2023
Response from BB on 4 Nov 2023
Dear Erika,Thank you very much for the fabulous feedback. We appreciate your business. and the short all star feedback.Warm RegardsBala Bhat

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice.
Stayed 5 nights in Oct 2023
Response from Management on 16 Oct 2023
We strive to make everyone at home.

10/10 Excellent

candace

Stayed 2 nights in Oct 2023
Response from BB on 4 Nov 2023
Hello Candace,Thank you very much for the all star feedback. We appreciate your business.Warm RegardsBala Bhat

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from CP on 11 Oct 2023
Dear Steve,Thank you very much for your all star rating.We appreciate your business.Warm RegardsC Patel

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 8 Oct 2023
Thank you for reviewing your stay with us. We look forward to hosting you again.

10/10 Excellent

Aimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2023
Response from Management on 30 Sept 2023
Thank you for taking the time to give us a review.

10/10 Excellent

Franz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and even used the hot tube and pool.
Stayed 2 nights in Sep 2023
Response from Management on 25 Sept 2023
We are glad to have met your expectations and look forward to hosting you again.

10/10 Excellent

Kaytlinn

Stayed 1 night in Sep 2023
Response from Management on 27 Sept 2023
Thank you for taking the time to give us a review.

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our Stay
We were in Newberg to attend a family wedding. My husband and I really enjoyed our stay at the Best Western in Newberg. It was very well kept, clean and comfortable. The staff was friendly and efficient.
Stayed 3 nights in Sep 2023
Response from bb on 18 Sept 2023
Dear Shelley,Thank you very much for the sweet feedback. We are happy that we could meet the standards of hospitality. Thank you again and we heartily appreciate your business. Hope to see you again soon.Best RegardsB Bhat

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on 18 Sept 2023
Thank you for taking the time to give us a review.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from bb on 17 Sept 2023
Dear Robert,Thank you very much for the fabulous feedback. We would love to see you again soon.Warm RegardsB Bhat

6/10 Okay

Danielle, Canby

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Other than the absolute fabulous staff that they had, the rest was a big disappointment. The beds were hard and very uncomfortable. The rugs were old and outdated, and look like they just couldn’t get clean. The bathrooms needed to be fixed, and the tub had chips in and other goop in it. The room smelled like someone went to the dollar store and got a lemon and orange spray and just dumped it all in the room. It was pretty overwhelming. They also have a Roku in the room, the remote says Netflix or YouTube but you can’t access either one. In fact, my phone would not even connect to the TV. I tried several times. sadly it was pretty much a disaster. Oh and I did not know you had to turn on the little fridge when you came in, I’ve never had that happen before so of course everything I put in was ruined. If it wasn’t for the staff being so the friendly I would have given this hotel a one star .
Stayed 1 night in Sep 2023
Response from Management on 15 Sept 2023
Danielle, we are sorry to hear that you were disappointed with your stay. The remote for the Roku is at the front desk upon request. Thank you for taking the time to give us an honest review. We do hope you give us another chance in the future to give you a better experience.

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on 15 Sept 2023
Thank you for taking the time to give us a review. We look forward to hosting your next stay with us.

8/10 Good

Annette

Stayed 1 night in Sep 2023
Response from Management on 30 Sept 2023
Thank you for taking the time to give us a review.