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Reviews of The Whitney Hotel

2 out of 5
The Whitney Hotel
610 Poydras St, New Orleans, LA

Reviews

8.2

Very good

Rating 10 - Excellent. 406 out of 999 reviews" "
Rating 8 - Good. 381 out of 999 reviews" "
Rating 6 - Okay. 132 out of 999 reviews" "
Rating 4 - Poor. 56 out of 999 reviews" "
Rating 2 - Terrible. 24 out of 999 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve hotel away from the “nightlife” area. Would stay here again.
Stayed 1 night in Sep 2019

8/10 Good

Dennis

Business traveller
Liked: Room comfort
Disliked: Staff & service
Maybe
The night clerk was not very pleasant to deal with, ask a question and it was like your bothering her, the lady on the day shift was very helpful for a first time individual in New Orleans.
Stayed 2 nights in Mar 2020

10/10 Excellent

g s

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020
Response from NG on 17 Mar 2020
Thanks for the awesome review. I will share this with my staff.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall: totally fine but not anything great. Pros: - Excellent, friendly, helpful staff - Good location - Very cool old building Cons: - Small room - Uncomfortable mattress/pillows - Very loud at night (Air Conditioning, outdoor traffic, other rooms) - Facilities not in great condition, especially in bathroom - No amenities (e.g. balcony, roof deck, pool, gym, etc.)
Stayed 5 nights in Mar 2020
Response from NG on 17 Mar 2020
Dear Traveler , Im sorry we did not meet your expectations. Thank you for taking the time to review our hotel! We hope you will come back and visit us soon so we can give you the first class treatment. Warm regards, Nicole Gaspard Front Office Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and welcoming! We really enjoyed our stay!
Stayed 4 nights in Mar 2020
Response from NG on 17 Mar 2020
Dear Traveler , It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Nicole Gaspard Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2020
Response from ng on 17 Mar 2020
Thank you for the stellar review. We hope to see you again! Warm regards, Nicole Gaspard Front Office Manager

8/10 Good

Kristin

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
No frills but great location- very pleased
We had a great stay at The Whitney. The location was perfect for our girlfriends getaway weekend-- quick walk to the French Quarter, short uber to Frenchman Street, right next to the St. Charles Streetcar. Our favorite, though, was the French Truck Coffee right next door, which supplied us with delicious coffee and breakfast sandwiches every morning. The room at the hotel was a weird layout... a kind suite, which meant two full bedrooms and a bathroom (no mini fridge or couch), which worked for us (but wouldn't have for a couple). Also, they didn't service our room every day, which was odd. Nevertheless, it served it's purpose, and we both slept great.
Stayed 4 nights in Mar 2020
Response from NG on 17 Mar 2020
Thanks for your candid review. I will address the housekeeping issues with the department supervisor. Im glad to see you enjoyed your stay.

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Mar 2020
Response from NG on 11 Mar 2020
Dear Valued Guest, Thank you for your candid feedback. I'm sorry to hear that we did not exceed your expectations but we will use the information you provided to create a better experience in the future. If you feel there is any other information I need regarding your stay, please feel free to email me or call me on my direct line at 504-581-4222. Again, please accept my apologies and thank you for letting me know about your visit. Warm regards, Nicole Gaspard Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed one night but had a great experience. Everyone was very friendly and helpful. The common areas were clean and quiet. The rooms were clean, there was some noise from the outside and the hall but nothing I couldn’t handle. I would definitely stay here again.
Stayed 1 night in Mar 2020
Response from NG on 17 Mar 2020
Thank you for the GREAT review!! I will share with my staff.

10/10 Excellent

Janna

Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bare bones hotel, but clean and staff was great. perfect location for parade route!
Stayed 5 nights in Feb 2020
Response from Nicole on 3 Mar 2020
Dear , It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Nicole Gaspard Front Office Manager

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I didn’t like the mold growing on the windows in our room.
Stayed 2 nights in Feb 2020
Response from ng on 17 Mar 2020
Im sorry we did not meet your expectations. Thank you for taking the time to review our hotel! We hope you will come back and visit us soon so we can give you the first class treatment. Warm regards,

8/10 Good

Trey

Liked: Staff & service, property conditions & facilities
This was a great location for Mardi Gras parades. Actually just steps away from the action.
Stayed 2 nights in Feb 2020
Response from N on 3 Mar 2020
Dear Trey , It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Nicole Gaspard Front Office Manager

6/10 Okay

Glenn

Liked: Staff & service
Great Location But Short On Amenities
Overall I suppose it was o.k. Kind of hard to get really excited about the pathetically undersized so called continental breakfast, the drain in the tub that didn't quite work or the headboard that fell from the wall. Chair in the room was old and beat up. All for $300 a night. We've had much better than this. It is basically a 2.5 star hotel trying to justify inflated rates with a historic building and a good location, Coffee in the room was good though!
Stayed 2 nights in Feb 2020
Response from N on 3 Mar 2020
Dear Valued Guest, Thank you for your candid feedback. I'm sorry to hear that we did not exceed your expectations but we will use the information you provided to create a better experience in the future. If you feel there is any other information I need regarding your stay, please feel free to email me or call me. Again, please accept my apologies and thank you for letting me know about your visit. Warm regards, Nicole Gaspard Front Office Manager

10/10 Excellent

Shawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is Perfect.
It was great. Perfect location if you don’t want to be right in the middle of the party.
Stayed 4 nights in Feb 2020
Response from NG on 17 Mar 2020
Thank you for your AWESOME review. I will share the review with my staff!!

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort
Downtown NOLA
This hotel is located in the business district and is walking distance to the French Quarter and other attractions. It is an old bank building with ornate design elements. It’s has been updated for comfort but still an old building structure. The location is the best attribute. There are little to no amenities. There is valet parking for approximately $30/day.
Stayed 1 night in Feb 2020
Response from NG on 17 Mar 2020
Thank you for taking time out of your day to send this review. I'm glad to see that you enjoyed your time at The Whitney Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from NG on 16 Mar 2020
Thank you for your review! I will share your review with the team!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from NG on 17 Mar 2020
Thanks for the 5 star review. Im glad we made your stay here at The Whitney Hotel memorable.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean. Check in was a breeze. Great location.
Stayed 1 night in Feb 2020
Response from NG on 16 Mar 2020
Thank you for the 5 star rating. I will share your review with our team!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from NG on 16 Mar 2020
Thanks for a 5 Star review!

10/10 Excellent

Patricia, New Orleans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the history behind the building being an old beautiful bank . It was clean the staff was friendly . It was a nice quite hotel .
Stayed 1 night in Feb 2020
Response from ng on 17 Mar 2020
Thank you for the 5 star review. I will share your review with my front desk staff.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
The front desk was extremely helpful in resolving an issue. They were very friendly and professional.
Stayed 4 nights in Jan 2020
Response from NG on 17 Mar 2020
Thank you for the stellar review. I'm glad to hear that my front desk staff went above and beyond to help you resolve the issue you encountered.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Great location. Old and dated but it worked. Probably had the least amenities I've ever had for a hotel room that cost that much.
Stayed 1 night in Jan 2020
Response from Guest Services Manager on 22 Jan 2020
Thank you for your candid feedback of The Whitney Hotel. Our hotel is a boutique style hotel with historic charm and we are sorry you did not receive the usual amenities you are used to. We hope you choose to stay with us again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Couple weekend
Great location to see the city and not be in the Quarter. Easy access to everything and good local restaurants in walking distance.
Stayed 3 nights in Jan 2020
Response from Guest Servuces Manager on 15 Jan 2020
Thank you for your wonderful review of The Whitney Hotel. We are so happy you had a great experience and enjoyed the location as well!

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2020
Response from Guest Services Manager on 15 Jan 2020
Thank you for your feedback of The Whitney Hotel!

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Guest Services Manager on 9 Jan 2020
Thank you for your great feedback of The Whitney Hotel. We appreciate you and hope to see you again for your next visit to New Orleans!

4/10 Poor

Alta, High point

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There’s a very bad smell in the entire building and the room wasn’t clean
Stayed 2 nights in Jan 2020
Response from Guest Services Manager on 9 Jan 2020
Thank you for your candid feedback of The Whitney Hotel. We are truly sorry you had a less than perfect stay with us. We hold our hotel and hotel staff to the highest standards of quality and we are disappointed you did not receive the best experience with us. We will address this directly with our hotel staff to make sure we are held accountable and to make sure this experience will not happen again in the future.

10/10 Excellent

Dan, Alabama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the old style hotel it’s keep up very well.ive stayed there around 10 times all ways great experience.
Stayed 1 night in Dec 2019
Response from Cierra - Guest Services Manager on 9 Jan 2020
Thank you for your wonderful review of The Whitney Hotel! We love hearing you have chosen us each time you visit New Orleans and always have a great experience with us. We appreciate you so much!

2/10 Terrible

Verified traveller

Stayed 5 nights in Dec 2019
Response from Front Office Manager on 3 Jan 2020
Thank you for your candid feedback of The Whitney Hotel. We are truly sorry you had a less than perfect stay with us. We hold our hotel and hotel staff to the highest standards of quality and we are disappointed you did not receive the best experience with us. We will address this directly with our hotel staff to make sure we are held accountable and to make sure this experience will not happen again in the future.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Front Office Manager on 3 Jan 2020
Thank you for your feedback of The Whitney Hotel. We are glad you enjoyed your stay with us!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good rooms in a good location; no onsite food but incredibly helpful and friendly staff.
Stayed 4 nights in Dec 2019
Response from Front Office Manager on 2 Jan 2020
Thank you for your wonderful feedback of The Whitney Hotel! We hope you choose us again next time you are in New Orleans!

2/10 Terrible

Gwendolyn

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Blah
Not so good
Stayed 1 night in Dec 2019
Response from Front Office Manager on 2 Jan 2020
Thank you for your candid feedback of The Whitney Hotel. We are truly sorry you had a less than perfect stay with us. We hold our hotel and hotel staff to the highest standards of quality and we are disappointed you did not receive the best experience with us. We will address this directly with our hotel staff to make sure we are held accountable and to make sure this experience will not happen again in the future.

10/10 Excellent

Sara, Pittsburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great!! Close enough to the french quarter but far enough away to not deal with the crowds. Staff was really friendly, and the rooms were very clean. Definitely an old building, but still cute and historical!
Stayed 5 nights in Dec 2019
Response from Guest Services Manager on 17 Dec 2019
Thank you for your review of The Whitney Hotel! We are so pleased you enjoyed the location, our staff and appreciated the historic charm of the building. Thanks for choosing us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is not your typical hotel. It's an old band, with the vault still visible. If you are looking for a 21st century hotel, this isn't it. If you want to feel valued, this is the place.
Stayed 2 nights in Dec 2019
Response from Guest Services Manager on 16 Dec 2019
Thank you for your wonderful review of The Whitney Hotel. The Whitney strives for our guests to feel valued every single time during their stay and we are so pleased you hear you had a great experience with us. We hope to see you again on your next trip to New Orleans!

10/10 Excellent

Verified traveller

Friendly staff great location h The room is great very nuce
Stayed 5 nights in Dec 2019
Response from Guest Services Manager on 16 Dec 2019
Thank you for your review of The Whitney Hotel. We are so pleased that you enjoyed your stay with us and we hope you choose us again on your next trip to New Orleans.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location, and the staff were fantastic.
Stayed 7 nights in Dec 2019
Response from Guest Services Manager on 13 Dec 2019
Thank you so much for your wonderful review of The Whitney Hotel! We appreciate your feedback and we hope to see you again on your next trip to New Orleans!

6/10 Okay

Verified traveller

Stayed 5 nights in Dec 2019
Response from Guest Services Manager on 12 Dec 2019
Thank you for your review of The Whitney Hotel!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Guest Services Manager on 12 Dec 2019
Thank you for your review of The Whitney Hotel!

6/10 Okay

Emily

Disliked: Cleanliness, property conditions & facilities
Cool but dirty
The hotel room was very dirty. The bed linens were stained. There was a whole in the fitted sheet. There were stains all over the bathroom. It was quite disgusting. The fact that it was an old bank was neat. And the positive ends there.
Stayed 1 night in Dec 2019
Response from Guest Services Manager on 10 Dec 2019
We are very sorry to hear that you had a less than perfect stay with us. We would have loved to assist you further and if you would like to stay with us again, we would try and make things right for you.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Guest Services Manager on 10 Dec 2019
Thank you for you review of The Whitney Hotel. We appreciate your feedback!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Guest Services Manager on 5 Dec 2019
Thank you for your review of The Whitney Hotel!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff and great location!!!! Very nice bed and shower. Lighting in room needed improvement.
Stayed 4 nights in Nov 2019
Response from Guest Services Manager on 27 Nov 2019
Thank you so much for your wonderful review and feedback of The Whitney Hotel. We are so happy you enjoyed your stay and we hope to see you again!

6/10 Okay

Don, Mississippi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
There was no tv remote in the room. Also no dining onsite.
Stayed 1 night in Nov 2019
Response from Guest Services Manager on 5 Dec 2019
We are sorry to hear that your stay was less than perfect with us. The Whitney is a limited service hotel and we are sorry that we did not have dining onsite besides our light continental breakfast that we offer. We would love for you to stay with us again and we can make things right. Even give you recommendations or reservations to our many great restaurants that surround us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Corner suite was nicely furnished with mixed antiques. A little worn but well cared for. Staff was very attentive and cared for guests.
Stayed 5 nights in Nov 2019
Response from Guest Services Manager on 25 Nov 2019
Thank you so much for your 5-star review of The Whitney Hotel! We appreciate your feedback and glad to hear you enjoyed our historic and charming hotel. We hope you choose to stay with us again!

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location as it was an easy walk to French quarter and the WWII Museum. We also liked the fact that it is a historic building. It would have been nice ot have onsite dining and lounge area, but that is nit picking a bit. The fact it was peaceful and away far enough from the louder parts of the city made us happy.
Stayed 4 nights in Nov 2019
Response from Guest Services Manager on 19 Nov 2019
Thank you so much for your feedback and wonderful review of The Whitney Hotel! We are so pleased you to hear you had a great stay with us and we hope to see you again!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was good. It was about a ten minute walk to the French Quarter. Parking is valet, $32 per day. It's a bery basic hotel. It's not much more than rooms to sleep in. Overall it was enjoyable
Stayed 2 nights in Nov 2019
Response from Guest Services Manager on 19 Nov 2019
Thank you so much for your feedback and wonderful review of The Whitney Hotel! We are so pleased you to hear you had a great stay with us and we hope to see you again!

6/10 Okay

Mina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The front desk people are extremely rude. They have the Worse attitude ever. On my way back waited for valet about 30 minutes to bring my car, when I asked them why it’s taking too long , they said they took my car to a wrong hotel by mistake, eventually when they brought my car , they parked it in the corner of street blocked by 2 trucks, overall I don’t recommend this hotel at all.
Stayed 1 night in Nov 2019
Response from Guest Services Manager on 20 Nov 2019
We are very sorry to hear about your less than perfect experience. We will address these issues and look into what went on during your stay.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicely decorated but very small. Breakfast was adequate and location was very good.
Stayed 3 nights in Oct 2019
Response from Guest Services Manager on 19 Nov 2019
Thank you so much for your feedback and wonderful review of The Whitney Hotel! We are so pleased you to hear you had a great stay with us and we hope to see you again!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unique antique building! Located in a great area. Very close from French Quarters and convenient for walking
Stayed 3 nights in Nov 2019
Response from Guest Services Manager on 19 Nov 2019
Thank you so much for your feedback and wonderful review of The Whitney Hotel! We are so pleased you to hear you had a great stay with us and we hope to see you again!

6/10 Okay

miriam

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2019
Response from Guest Services Manager on 19 Nov 2019
Thank you for sharing your feedback of The Whitney Hotel!