My experience at the Hyatt Cedric New Orleans Hotel. We arrived at the hotel, everything looked nice and clean.
The hotel is in a great location, close to almost all the places we wanted to go. The rooms are okay, the shower needs to be improvement, especially the shower head that is full of scale and does not rotate.
They put me in a room that was not what I requested in the email I sent them.
Total disregard for the email sent to them.
I asked to move to another room and they told me there were no rooms available on my floor.
We went up to the room, wow two hours later and discovered that we had a MOUSE in the room.
They moved me to a room on the same floor that they said there were no rooms!!!
As compensation, they gave me a free drink and canceled my hotel fee payment, which was nice of them.
Two days later we returned to the hotel soaked from the rain that caught us on the way back to our hotel, since we didn't want to come in wet, we asked for towels and they didn't give them to us. Laziness of the clerks who worked that evening.
There is one employee in the cafe who never smiles, so there is no real desire to sit and have a drink there.
There are 3 elevators in the hotel, and only 1 is working and she is slower.
The bar was okay, nothing special.
