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Reviews of HI New Orleans - Hostel

2 out of 5
HI New Orleans - Hostel
1028 Canal Street, New Orleans, LA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 256 out of 310 reviews" "
Rating 8 - Good. 36 out of 310 reviews" "
Rating 6 - Okay. 7 out of 310 reviews" "
Rating 4 - Poor. 2 out of 310 reviews" "
Rating 2 - Terrible. 9 out of 310 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Aslan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though New Orleans is a crazy city, Hi Hostel was quite a nice and cosy place. I could rest after walking the city and its noisy streets in the hostel.
Stayed 7 nights in Apr 2024

10/10 Excellent

Swathi

I had the private room. Clean and bed was very comfortable but the room was a little humid
Stayed 3 nights in Apr 2024
Response from Monica on 15 Apr 2024
Thank you for your review. We are glad you find our room clean andcomfortable. New Orleans is a city wiht high humidity in general but our private rooms, just like the one you stay in have independent a/c units where you can control the temperature and humidity.We hope this do not deter you to stay with us in the future

10/10 Excellent

Aisha

Stayed 1 night in Apr 2024

10/10 Excellent

Zuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is great! I would stay at the property again. Only giving 4 of 5 stars due to the homeless camped out on the sidewalk a few doors down.
Stayed 2 nights in Apr 2024
Response from -Kira Front Desk Supervisor on 6 Apr 2024
Hi Zuri thank you staying with us! We can't control were people sleep at in the street, but I'm glad this did not deter your stay with us.

10/10 Excellent

Suwarno

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from -Kira Front Desk Supervisor on 6 Apr 2024
So glad you noticed our cleanliness and had a great stay!

10/10 Excellent

Drashti

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 6 nights in Mar 2024
Response from -Kira Front Desk Supervisor on 6 Apr 2024
Thank you for the review and we like our location too!

10/10 Excellent

Dorian

Stayed 1 night in Mar 2024

10/10 Excellent

Vibha

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Mar 2024
Response from -Kira Front Desk Supervisor on 6 Apr 2024
Appreciate the review, thanks!

10/10 Excellent

William

Stayed 3 nights in Mar 2024

10/10 Excellent

Hyeonjin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from - Kira Front Desk Supervisor on 6 Apr 2024
Thank you for reviewing our hostel!

10/10 Excellent

Justin, Denham Springs

Stayed 2 nights in Mar 2024
Response from - Kira Front Desk Supervisor on 6 Apr 2024
Thank you for the review!

8/10 Good

PATRICIA

Stayed 1 night in Mar 2024
Response from - Kira Front Desk Supervisor on 6 Apr 2024
Thank you for the review

8/10 Good

jerome

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tremendous value! I’ll be back.
Stayed 1 night in Mar 2024
Response from -Kira Front Desk Supervisor on 6 Apr 2024
We wil see you then! Thank you for reviewing our establishment!

10/10 Excellent

Amanda Mendes da

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hostel, clean and nice. The breakfast included is simple but pretty good.
Stayed 3 nights in Feb 2024
Response from --Kira Front Desk Supervisor on 6 Apr 2024
We are happy to hear you like our complimentary breakfast!

6/10 Okay

Iraida

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from --Kira Front Desk Supervisor on 6 Apr 2024
If theres anything you would like to elaborate on that we may have missed during your stay or could do better. We would love the feedback!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shout out to Taylor and Emily at the front desk. The homemade muffins available every day as well a varieof other items for a continentapcontintalbreakfasy
Stayed 3 nights in Feb 2024
Response from -Kira Front Desk Supervisor on 6 Apr 2024
Thank you for the shout outs! Will sure to let them team know what a great job they did and that you like the muffins!

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a private room and traveled with 4 people. My experience was better than expected. The only downside was this facility does not have parking. The facility was clean and in order and the staff was friendly…overall a good stay.
Stayed 1 night in Feb 2024
Response from - Kira Front Desk Supervisor on 6 Apr 2024
Sadly no parking but we do have a recommendation of a garage that gives a discount to hostellers staying with us.

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from - Kira Front Desk Supervisor on 6 Apr 2024
Thank you for the great review!

10/10 Excellent

Premkumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍👍👍
Stayed 1 night in Feb 2024
Response from - Kira Front Desk Supervisor on 6 Apr 2024
We love a thumbs up thank you!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very accommodating, kind , and welcoming. Great safe environment with all amenities. Definitely a recommend!
Stayed 1 night in Feb 2024
Response from -Kira Front Desk Supervisor on 6 Apr 2024
Thank you for the review I wil make sure our staff know what a good job they did!

10/10 Excellent

Ana Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The facility felt clean and the bed was comfortable. I also really liked that the other guests seemed safe and also very international! I would come back next time I’m in NOLA!
Stayed 2 nights in Feb 2024
Response from -Kira Front Desk Supervisor on 6 Apr 2024
We are so glad you had such a wonderful stay with us! Happy to hear you felt safe and comfortable!

10/10 Excellent

Michaella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hostel was absolutely amazing and within walking distance to everything!
Stayed 2 nights in Jan 2024

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hostel, staff was friendly, pool table amenities, 5 min walk to bourbon st. and breakfast was included!!
Stayed 1 night in Jan 2024
Response from -Kira Front Desk Supervisor on 31 Jan 2024
Thank you for the review!

10/10 Excellent

Yessely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, right across the street car for easy transportation, and a short walking distance to Bourbon St.
Stayed 3 nights in Jan 2024
Response from -Kira Front Desk Supervisor on 31 Jan 2024
Thank you for staying with us! Yes, we are about a 5min. walk to Bourbon Street

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Convenient location little dirty though
There were 5 bathrooms out of service they only change sheets they dont wipe any surfaces, clean floors or take out trash. Staff is very unfriendly half of them are pregnant and seem over worked.
Stayed 4 nights in Jan 2024
Response from -Kira Front Desk Supervisor on 31 Jan 2024
I'm sorry for any inconvenience during your stay. We'll investigate the issues raised. Regarding our staff, one team member is expecting, and we're supportive of her choice to work independently. But we still keep an eye out for her! However, if any team member feels overwhelmed, we're a supportive team ready to help!

10/10 Excellent

Melinda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from -Kira Front Desk Supervisor on 31 Jan 2024
Thank you so much for taking your time to review us!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a one night stay in NOLA. Staff was really friendly and supportive. The lockers - both in the lobby and in the room itself - are great for solo travelers.
Stayed 1 night in Jan 2024
Response from -Kira Front Desk Supervisor on 31 Jan 2024
Yes, we love our lockers! Great for storing belongings and charging gear securely!

10/10 Excellent

Nicole

Stayed 6 nights in Jan 2024
Response from -Kira Front Desk Supervisor on 31 Jan 2024
We thank you for staying and giving us a review!

10/10 Excellent

Linah, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from -Kira Front Desk Supervisor on 31 Jan 2024
Thank you for the review, Linah!

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great walkable location. Nice, clean facility with everything you need. A bar actually inside lobby would be nice, but that being said there is a connection to adjacent bar at restaurant next door. Maybe some more activities to get people to know each other in lobby but otherwise price is right! Just nitpicking because otherwise everything was great.
Stayed 2 nights in Jan 2024
Response from -Kira Front Desk Supervisor on 31 Jan 2024
10 out of 10! Thank you, Ramon! Yes, there is a hidden gem restaurant named Bésame next door feel free to check them out!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very social
Clean accommodation, very social. Meet many interesting people.
Stayed 2 nights in Jan 2024
Response from -Kira Front Desk Supervisor on 31 Jan 2024
Thank you for the amazing review! Our staff are very helpful and friendly will help with recommendations you may need.

10/10 Excellent

Madiha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place for such a good price! Transportation to the airport was a plus!
Stayed 2 nights in Jan 2024
Response from -Kira Front Desk Supervisor on 31 Jan 2024
The 202 RTA line is super convenient, only a block walk to the hostel and we can call a taxi at the front desk if you need too!

10/10 Excellent

Virgilia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely stay for my bday weekend. Queen bunk en-suite was roomier than I expected. The beds were comfortable and bathroom was also roomy. This hostel is very fun and has a lot of activities and common areas to hang out at that we utilized more than we expected. Nice to have a place to hang out in between day/night activities. Staff was very friendly and helpful. Free continental breakfast and luggage storage after check out. Location is very convenient right on Canal St. close to streetcar lines and of course Bourbon Street. You will not regret staying here for trip to New Orleans.
Stayed 4 nights in Jan 2024
Response from -Kira Front Desk Supervisor on 31 Jan 2024
Thank you for having such a great tie with us on such a special day! We try our best to make a comfortable and friendly environment for all and we are so happy you enjoyed yourselves here!

10/10 Excellent

Roberta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very available and I appreciate the fact there are many bathrooms
Stayed 3 nights in Jan 2024
Response from - Kira Front Desk Supervisor on 16 Jan 2024
We appreciate you! Thank you for staying with us!

10/10 Excellent

Gurmeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from -Kira Front Desk Supervisor on 16 Jan 2024
Thank you the review!

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Cheap and clean hostels with a friendly staff.
Stayed 2 nights in Jan 2024
Response from -Kira Front Desk Supervisor on 16 Jan 2024
Thank you for taking your time to review us!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place it is very accommodating all the people are freaking awesome really nice they are just the most inviting and they make you feel like you're home away from home
Stayed 1 night in Jan 2024
Response from - Kira Front Desk Supervisor on 16 Jan 2024
Awe! Thank you for this amazing review! We are glad you enjoyed your stay and it felt so comfortable!

8/10 Good

Juan

Stayed 1 night in Dec 2023
Response from -Kira Front Desk Supervisor on 31 Jan 2024
Thank you for taking your time to review our hostel.

8/10 Good

Sujin

Stayed 4 nights in Dec 2023
Response from -Kira Front Desk Supervisor on 16 Jan 2024
Thank you for reviewing our hostel

2/10 Terrible

Kelly

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from -Kira Front Desk Supervisor on 16 Jan 2024
Reaching out to ask if you would be so kind to let us know what we need improvement on, that could of been better during your stay.

8/10 Good

AMIT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem that should be improve is the parking facility ,which should be provide by the hotel.
Stayed 1 night in Dec 2023
Response from - Kira Front Desk Supervisor on 16 Jan 2024
Thank you for taking your time to review us. For parking in our city is very limited for everyone. We do provide recommendations.

10/10 Excellent

Rubén Darío

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy facil para ir a cualquier lado y los servicios excelentes. La cocina la habitación y la amabilidad del personal. Lo recomiendo 100 por ciento
Stayed 3 nights in Dec 2023
Response from - Kira Front Desk Supervisor on 16 Jan 2024
¡Gracias por la alta recomendación! Nos alegramos de que te lo hayas pasado muy bien alojándote con nosotros.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from -Kira Front Desk Supervisor on 16 Jan 2024
Thank you for reviewing us!

10/10 Excellent

Kim

Stayed 1 night in Dec 2023
Response from - Kira Front Desk Supervisor on 16 Jan 2024
Thank you for the review!

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from -Kira Front Desk Supervisor on 16 Jan 2024
Thank you for the highest review, lets us know we are doing a great job.

10/10 Excellent

Graydon, Tallulah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a busy weekend in NOLA, so. parking was a big issue. But parking is always an issue there. I would recommend this Hostel to any one. It is very communal like. But for the price, you are not gonna get much better. They do have private family rooms, ours was 201. The only room on the floor, it's behind the kitchen. I would ask for that room.
Stayed 1 night in Dec 2023
Response from - Kira Front Desk Supervisor on 16 Jan 2024
Thank you for staying with us! Seems like you got our hidden gem during your stay! Happy you enjoyed the room and amenities!

10/10 Excellent

Schan

Stayed 1 night in Nov 2023
Response from Kira Front Desk Supervisor on 27 Nov 2023
Thank you for the 10 out of 10!

10/10 Excellent

Molly

Travelled with group
Great place to stay, close to everything in New Orleans! Me and a couple friends got the private room with the queen bed bunk beds, and it was lovely. We had our own bathroom with our own shower, plenty of space, felt safe with the high security of the place. Definitely book a private room there for a group of 2-4 people if you want a hotel experience at a lower cost with all the same amenities. The only reason I did 4 stars for the facility was because the air conditioning unit was on the ceiling above the bed and we noticed some dust and dirt on the bed from the unit. The ceiling was super high so we couldn’t clean it, so hopefully they’ll take care of this in the future. Other than that, super happy and would book the same room again and again!! 5 min walk to bourbon street, about 15 min to Frenchmen street and the French quarter. Lovely, safe, and fairly new place. 10/10 recommend.
Stayed 3 nights in Nov 2023
Response from Kira Front Desk Supervisor on 27 Nov 2023
Wow thank you for the lovely review! With noticing the dust we will take care of this. Lots of traffic comes through our hostel but we will take our time in making sure the details are better. Thank you for telling us. Hope to see you again in the future!

10/10 Excellent

Siera

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for exploring
LOVED this stay! The lobby was clean and out private room was perfect. Great stay, perfect location, and felt safe!
Stayed 2 nights in Nov 2023
Response from Clay, Front Desk Lead on 17 Nov 2023
Thanks for coming to kick it with us! We hope you stay with us again in the future!

6/10 Okay

Ida

Stayed 3 nights in Nov 2023
Response from Kira Front Desk Supervisor on 27 Nov 2023
Hi Ida, this doesn't seem like our best work was done during your stay. If you would like to provde us with some detailed feedback, please reach out to us.