Exterior detail

Reviews of New Haven Hotel

3.5 out of 5
New Haven Hotel
229 George Street, New Haven, CT

Reviews

8.8

Excellent

Rating 10 - Excellent. 761 out of 1230 reviews" "
Rating 8 - Good. 278 out of 1230 reviews" "
Rating 6 - Okay. 101 out of 1230 reviews" "
Rating 4 - Poor. 46 out of 1230 reviews" "
Rating 2 - Terrible. 44 out of 1230 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lesley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel with friendly and helpful staff.
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Lesley, we're delighted to hear that you had a pleasant stay at New Haven Hotel. Our team members strive to maintain cleanliness and provide helpful service to all guests. Your positive feedback is sincerely appreciated. We hope to welcome you back soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 1 May 2024
Thomas, thank you for choosing New Haven Hotel and for your high rating! It's great to hear that your stay was enjoyable. We look forward to welcoming you back for another memorable experience. Safe travels!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Lisa, thank you for choosing New Haven Hotel for your stay and taking the time to rate us. We're delighted to glean from your rating that you had a positive experience. Looking forward to hosting your future stays.

8/10 Good

Miriam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The toilet was very low. Felt like I was in a kindergarten class bathroom
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Miriam, thank you for your feedback. At the New Haven Hotel, we strive to provide comfort to all our guests. We acknowledge that you felt certain aspects of your bathroom facilities could be improved. Your input is taken seriously and it will guide us in making future enhancements. We appreciate your stay with us and look forward to providing an even better experience on your next visit.

8/10 Good

Jhony, STOW

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Thanks for the 4/5 rating, Jhony!We're happy you had such a lovely stay at New Haven Hotel! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

teresa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very knowledgeable, location is convenient. Room is clean and comfortable
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Teresa, it's wonderful to hear that you found our colleagues at the New Haven Hotel to be well-informed and our location useful for your travels. We're pleased you enjoyed your clean and cozy room. We aim to provide a perfect experience, and your words validate our team's efforts. We hope to serve you again soon.

10/10 Excellent

Jennifer

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
the staff was very helpful and went out of their way to accommodate us. great location
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Jennifer, thank you for your stellar review. It's fantastic to know our team at New Haven Hotel provided helpful service and went to extra lengths to make your stay as accommodating as possible. We are also delighted that you found our location advantageous. Your kind comments inspire us to continue providing top-notch service. We look forward to the opportunity to welcome you back.

10/10 Excellent

Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Diego, we're overjoyed to hear that your experience at New Haven Hotel was excellent. We strive to provide our guests with top-notch experiences and your feedback confirms we're achieving that. We eagerly await your return.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Convenient to Yale. Walkable. Great dining options in the area.
Stayed 2 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Thomas, it's wonderful to hear that you found the team at New Haven Hotel helpful and the location convenient for your needs. Your acknowledgment of the fantastic dining options in the surrounding area is greatly appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

JOANNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
#
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Joanne, thank you for taking the time to rate New Haven Hotel. We're glad to see you had such a positive experience. We're always striving to provide top-notch service for our guests, and we hope to welcome you back in the future.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
William, it's wonderful to see you had a top-notch experience at New Haven Hotel. We greatly appreciate your high rating on Expedia and hope to have you back with us in the future. Thank you for choosing our hotel during your travels.

8/10 Good

Wenli, Skillman

Liked: Cleanliness, staff & service
A little old
Stayed 4 nights in Mar 2024
Response from Customer Service on 18 Apr 2024
Wenli, it's great to know your recent stay at New Haven Hotel was largely positive. We pride ourselves on our property's unique character and historical charm. We appreciate you taking the time to share your thoughts and we look forward to welcoming you back in the future.

10/10 Excellent

Arnold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Arnold, thank you for leaving such a positive review about your recent stay at New Haven Hotel. We're absolutely delighted our team members provided an amazing experience. We look forward to welcoming you back on your next visit.

10/10 Excellent

luis, ELIZABET

Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Luis, thank you for choosing New Haven Hotel and leaving us a perfect rating on Expedia. Your support is truly valued. We're thrilled you enjoyed your experience and we look forward to your next visit. Safe travels till then.

8/10 Good

Yolonda

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Yolonda, thank you for taking the time to rate your stay at New Haven Hotel. It appears that your experience with us was positive overall, and we're glad to learn that. Still, as your 4-star rating suggests, we have room for improvement. Should you have any specific suggestions, we are always open to receiving feedback from our guests. We hope to welcome you back soon for an even better experience!

10/10 Excellent

Eva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean & in a good location close to lots of food options. The staff was friendly & the lobby had refreshments and snacks available to purchase. Overall it was a good stay.
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Eva, thank you for your complimentary review. At New Haven Hotel, we take pride in maintaining a clean environment and having an array of refreshments for our guests. We're excited to hear our team members were able to contribute to making your stay enjoyable. We hope to have the privilege to welcome you back in the future.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Jane, thank you for choosing New Haven Hotel for your stay. We're thrilled to know you had a great experience. We appreciate your rating and hope to continue providing excellent service in the future. Thanks again, and we look forward to welcoming you back soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff. Archaic rules
Stayed 1 night in Jan 2024
Response from Customer Service on 7 Apr 2024
Michael, it's great to hear you found our team members to be good at the New Haven Hotel. We're sorry if some of our policies didn't meet your expectations. We take all our guests' feedback into consideration as we constantly strive to enhance our services. Thank you for your review. We hope to welcome you back soon.

8/10 Good

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service
Good location. Need to update showers so that water doesn’t leak out of the shower.
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Vanessa, thank you for taking the time to leave a review. The New Haven Hotel appreciates your praise of our centrally located property. As for the in-room amenities, we're continually looking into ways to enhance and modernize guests' experiences, and your feedback on that is important to us. We hope to have you back soon.

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and had plenty of room available for our luggages. Staff was friendly and helpful. Would stay here again.
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Tricia, we're thrilled to hear you enjoyed your stay at New Haven Hotel. It's wonderful that our spacious rooms served well for your belongings, and our helpful team members contributed positively to your experience. We look forward to hosting your next visit.

10/10 Excellent

Zhibin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and the room is clean. Walkable distance to Yale campus.
Stayed 1 night in Apr 2024
Response from Customer Service on 4 Apr 2024
Zhibin, thank you for selecting the New Haven Hotel and sharing your wonderful experience. We're thrilled to hear our team members exceeded your expectations with their friendliness and the cleanliness of your room. It's wonderful to know that you appreciated our proximity to Yale campus. We can't wait to have you back on your next visit.

8/10 Good

Milton

Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Milton, it's great to see your 4-star rating of New Haven Hotel. We are pleased that you had a good overall experience. We thank you for choosing Expedia to share your feedback and look forward to seeing you again in the future.

8/10 Good

Dionisios

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location is so convenient, as is the parking garage connected to the property with an overhead bridge. My biggest gripe is with the night staff, who were very dismissive and almost condescending when my fiancée and I discovered dirty sheets on the bed. It took over an hour to receive new sheets, and the night staff flat out refused to assist us in removing the dirty sheets and remaking the bed because she was quote “not allowed to help at night”. I would come back for the location and overall aesthetic of the hotel, but our experience with the staff was not great.
Stayed 3 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Dionisios, your feedback is appreciated. It's delightful to hear that you found the New Haven Hotel's location ideal and the parking garage convenient. On the other hand, we regret the issue you encountered regarding the bed linen and the delay in getting it resolved. The level of service described falls short of the standards we aim to uphold, particularly in matters of hygiene and courtesy from our team members. We want to assure every guest feels cared for, so we'll definitely look into this matter. We're thrilled to hear you'd visit again based on our prime location and design. We're eager to provide you an enhanced experience on your next stay.

10/10 Excellent

Yoichi

Stayed 1 night in Mar 2024
Response from Customer Service on 22 Apr 2024
Thank you for taking the time to leave this wonderful rating, Yoichi! We hope to see you again soon at New Haven Hotel so we can share yet another amazing experience!

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near Campus. Close to restaurants.
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Kara, we're pleased to hear you enjoyed the strategic location of New Haven Hotel near campus and various dining options. We hope we'll have the opportunity to welcome you back soon.

8/10 Good

Scott

Stayed 1 night in Mar 2024
Response from Customer Service on 15 Apr 2024
Thank you for sharing your thoughts with us, Scott!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to New Haven Hotel. Thank you and have a lovely day!

6/10 Okay

Winsome

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice clean hotel . The staff was not as friendly. Its was also noisy. I will stay there agin but a different room and floor. The hotel is in a good area for food.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Winsome, it's great to hear you enjoyed the cleanliness of New Haven Hotel and its convenient location. We're sorry if there were any disturbances during your stay. Next time, be assured that our team will make every effort to allocate a more suitable room for you. Regarding your experience with our team members, we constantly aim for friendly hospitality. We look forward to providing you with a more pleasurable stay in the future.

2/10 Terrible

Guilherme

Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
We appreciate your feedback, Guilherme.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 Excellent

Claus, Groton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in quick. Room clean and as expected.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Claus, we're thrilled to know your check-in process was swift and the room was up to standard at New Haven Hotel. We can't wait to welcome you back in the future.

10/10 Excellent

Nadim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in downtown New Haven close to Yale and many restaurants
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Nadim, it's fantastic to hear that you enjoyed your stay at the New Haven Hotel. We're delighted you found our prime location in Downtown New Haven to be convenient, particularly our proximity to Yale and numerous dining options. We hope to serve you again soon on your future visits!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and price. Staff were friendly and offered places to visit. Very nice rooms.
Stayed 1 night in Mar 2024
Response from Customer Service on 21 Mar 2024
Sean, it's wonderful to hear that you appreciated the ideal location and value at New Haven Hotel. We're delighted that our friendly team members were able to suggest local spots for you to visit and that our fine accommodations met your needs. Thank you for choosing us. We look forward to your next visit.

10/10 Excellent

Ingrid

Overall stay was excellent
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Ingrid, it's wonderful to hear that your stay at the New Haven Hotel was excellent. We're thrilled to see that we were able to meet your expectations and ensure a delightful stay. We look forward to welcoming you back for another superb experience.

6/10 Okay

Claude

Stayed 2 nights in Mar 2024
Response from Customer Service on 7 Apr 2024
We appreciate you taking the time to share your feedback, Claude.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Good

Jane, Sinking Spring

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second time staying at the New Haven Hotel. We like it's proximity to Yale New Haven Hospital and there are bars and dining options in easy walking distance. Garage parking is directly across the street with walkway direct to hotel. The rooms are a nice size with comfortable beds. Overall a nice hotel and a great value for the price.
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Jane, it brings us joy to hear that you chose New Haven Hotel for your stay again! We're glad you found our location conveniently close to nearby attractions and amenities. We appreciate your praise for our spacious rooms and comfy beds. Thanks for acknowledging that our hotel offers great value. We look forward to welcoming you back again soon.

8/10 Good

Marilyn, San Diego

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very comfortable bed and pillows!
Stayed 3 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Marilyn, we're thrilled to read about your delightful experience at New Haven Hotel! It brings us immense satisfaction knowing that our comfortable bed and pillows added to your enjoyment. We greatly anticipate the possibility of welcoming you back in the future.

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is 5 star
Stayed 1 night in Mar 2024
Response from Customer Service on 15 Mar 2024
Justin, it's gratifying to hear that our team members at New Haven Hotel presented a top-notch experience during your stay. We look forward to welcoming you back for another exceptional visit.

8/10 Good

Allison

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Helpful front desk staff. Nice size room, good quality toiletries provided.
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Allison, thank you for taking the time to share your experience. It's delightful to hear that you appreciated the hospitality of our front desk colleagues at the New Haven Hotel as well as enjoyed our spacious rooms and premium toiletries. Looking forward to welcoming you back for another pleasant experience.

10/10 Excellent

Ronald

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has become our go to hotel in New Haven. Stayed there numerous times.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Ronald, we're delighted that New Haven Hotel continues to be your preferred choice when you visit the city. The fact that you've stayed here numerous times is the highest compliment we could receive. We look forward to having you back many more times in the future.

8/10 Good

Douglas, secaucus

Liked: Cleanliness, staff & service, property conditions & facilities
Good less expensive option close to Yale
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
We appreciate your lovely rating, Douglas!The satisfaction of our guests is important to us so we can't wait to see you back again at New Haven Hotel soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 Good

Amoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Thank you for the 4-star rating, Amoy!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at New Haven Hotel. Thank you again for sharing!

10/10 Excellent

Haining

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay.
Stayed 1 night in Mar 2024
Response from Customer Service on 9 Mar 2024
Haining, it's wonderful to hear that you found your stay at New Haven Hotel comfortable. We aim to provide a cozy and relaxing environment for all our guests and we hope to be your choice for lodging again in the near future.

10/10 Excellent

Re'Yanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Re'Yanda, thank you for your five-star rating on Expedia. We're delighted to learn that your stay at New Haven Hotel met your expectations. Our team is always striving to provide outstanding service and we're grateful for your feedback. We hope you choose to stay with us again in the future. Safe travels!

8/10 Good

Liliya, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay in downtown of New Haven, CT. Very convenient to all.
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Mar 2024
Liliya, it's wonderful to hear that you found New Haven Hotel conveniently located in downtown. We strive to offer an ideal location for our guests and we're glad it added to the enjoyment of your stay. We appreciate your feedback and hope to have the opportunity to welcome you back soon.

8/10 Good

Sandipan, Boston

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Sandipan, thank you for sharing your feedback. It's great to hear that your stay at the New Haven Hotel was satisfactory. We're looking forward to welcoming you back in the near future for another enjoyable visit.

10/10 Excellent

Michael, Calgary

Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Michael, thank you for choosing New Haven Hotel for your recent stay. We are thrilled that your experience met your expectations. Your satisfaction is vital to us and your feedback is greatly appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

LeAndra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here. Definitely recommend!
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
LeAndra, it's wonderful to hear about your enjoyable stay at New Haven Hotel. Your satisfaction and recommendation mean so much to us. We're looking forward to welcoming you back in the future.

8/10 Good

Yvon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a room upgrade with more space which was wonderful. If they have a restaurant and can provide at least breakfast, it would be even more attractive.
Stayed 7 nights in Feb 2024
Response from Customer Service on 23 Feb 2024
Yvon, it's great to hear that you appreciated the extra room space at New Haven Hotel. We understand your preference for an on-site breakfast service and we're exploring ways to enhance our guest's dining options. Thank you for your feedback and for choosing to stay with us!

10/10 Excellent

Ray, Provincetown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect!!!!
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Feb 2024
Ray, it's delightful to hear that your stay with us at New Haven Hotel met your high standards. Here's hoping it becomes a firm favorite for you. Come back soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Lisa, it's wonderful to see your fantastic rating of the New Haven Hotel! We're thrilled that our commitment to excellent guest experience resonated with you. We'd love to have the chance to serve you again in the future. Thanks for choosing us for your stay.

10/10 Excellent

Lillian, Hebron

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely book again
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Lillian, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at New Haven Hotel!