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Reviews of Hampton Inn & Suites New Albany Columbus

2.5 out of 5
Hampton Inn & Suites New Albany Columbus
5220 Forest Drive, New Albany, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 353 out of 535 reviews" "
Rating 8 - Good. 124 out of 535 reviews" "
Rating 6 - Okay. 32 out of 535 reviews" "
Rating 4 - Poor. 13 out of 535 reviews" "
Rating 2 - Terrible. 13 out of 535 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

KAREN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly, I love the breakfast they serve in the morning. My room was very quiet and I slept great! Thank you
Stayed 2 nights in Apr 2024

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was peaceful and in a good location. It is an up and coming neighborhood so more restaurants would be great. The breakfast at the hotel was excellent and the front desk staff was very helpful and pleasant.
Stayed 2 nights in Apr 2024

6/10 Okay

Ann

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
House Keeping was very off. We stayed 3 days & were told we qualified for house keeping. Gee, wasn't that always included? So I said Yes, I want house keeping. Day 1 no house keeping, day 2 our room was cleaned but left towels for only 1 which I didn't discover until I was in the shower & had to use my husband's wet towel. Outside day 3 there were male residents in the parking lot drining beer & making noise. I felt unsafe around that.
Stayed 3 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Sharma

Travelled with family, Travelled with family and small children
It was a fine stay. Everything was working and seemed clean. It was quiet.
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Pool is perfectly clean and kid friendly, lots of wonderful breakfast options!
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is showing its age. Most doors and walls need to have the paint touched up. A concentration on cosmetic reparations would help, greatly.
Stayed 1 night in Mar 2024

10/10 Excellent

Catherine

Stayed 1 night in Mar 2024

6/10 Okay

Ron

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Bed wayyy to hard. Night clerk/ auditor seemed put out that she had to put her phone down to check me out.
Stayed 2 nights in Mar 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Nandy

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
All night, there was fighting, lots of noises out in the corridor. The kids were so scared to sleep. None of us slept that night. As soon as we entered the room, the fire alarm started beeping causing so much panic and we realised it was only in our room and in a few minutes we vacated and another smaller room was given. Overall a very traumatic experience. Every penny spent is gone to trash. The experience was so trashy.
Stayed 1 night in Mar 2024

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Stayed 2 nights in Mar 2024

2/10 Terrible

KELLY

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable stay.
I was very comfortable with my two young kids. The environment was clean and breakfast was hot and tasty. Aside from the small dog barking most of the night, I would recommend to friends and family.
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great area, quiet. Hotel staff friendly. Great breakfast selection. I wish I remembered the lady who checked us in and out. She was the best!
Stayed 2 nights in Jan 2024

10/10 Excellent

Tamy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Ronda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Nothing was unique. Property is dirty. Furniture in breakfast area and room are dirty and stained. Marks and stains on walls. Elevators are dirty. Carpet is dirty. Black mold in shower. Furniture in room was broken.
Stayed 3 nights in Dec 2023

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Good in appearance and friendly staff. Comfortable, clean and left a good impression. Recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jeffrey

Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Lori A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean with friendly staff
Overall a nice stay. Our only complaints were that the indoor pool was VERY COLD! This unfortunately limited the time that our family could be in the pool because the children were shaking. Our second complaint was that there was no hot breakfast available on Thanksgiving morning-this forced us to pay for a hot breakfast elsewhere.
Stayed 3 nights in Nov 2023

10/10 Excellent

TERRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean. Staff was so friendly. Would definitely stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean but the weekend demographics were extreme! Don’t think I’ve smelled that much marijuana in one place since the 70s. Breakfast and staff were wonderful.
Stayed 4 nights in Nov 2023

10/10 Excellent

Daniel

Travelled with family
Wonderful staff. It’s a well cared for property, too.
Stayed 4 nights in Nov 2023

2/10 Terrible

Vincent

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old property. Way overpriced!
Stayed 5 nights in Nov 2023

8/10 Good

Michel

Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk check-in clerk was very helpful. I requested a first-floor room and they were able to get me one. The hotel was very quiet and was convenient to everything I needed in town. Comfy bed, nice bathroom. The breakfast was good.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet hotel convenient to shopping, restaurants and doctors’ offices.
Stayed 1 night in Oct 2023

10/10 Excellent

Elna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problem with early check-in for us and the staff was very friendly. I much enjoyed the Sunday morning gym-visit - facility nice enough for both cardio & some weights. We were a little disappointed with the Sunday morning breakfast... Coffee was good! Food not so much... But overall, it was a good place for us to stay while attending a nearby weekend wedding.
Stayed 1 night in Oct 2023

6/10 Okay

Deanna, Springboro

Stayed 1 night in Oct 2023

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great stay. Comfortable room. Good breakfast options. Super convenient to our meeting location. Only downside was lots of road construction in the area.
Stayed 2 nights in Oct 2023

10/10 Excellent

Santiago

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check in, took less than 2 minutes
Stayed 1 night in Oct 2023

10/10 Excellent

Joshua

Stayed 1 night in Oct 2023

10/10 Excellent

Otis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place staff was excellent and friendly makes you feel at home
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy chairs
We had a great stay and almost everything was excellent, except….. the two chairs were noisy when sitting in them. The rest of the room was nice and quiet.
Stayed 2 nights in Sep 2023

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Stayed 1 night in Sep 2023

10/10 Excellent

Therese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was huge, which was nice since we had our fur baby with us. They do need a larger dog park area.
Stayed 2 nights in Sep 2023

8/10 Good

Rick

Liked: Cleanliness, staff & service, room comfort
Hampton New Albany OH
Stay was good, room was a little outdated. Also apparently my idea of a kitchenette is different from Hampton. Normally a kitchenette has a stove top, dishes, refrigerator with freezer etc. This room didnt have any of these items.
Stayed 1 night in Sep 2023

8/10 Good

Ernie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Easy to find.
Stayed 1 night in Sep 2023

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Mark

Stayed 1 night in Aug 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
This was a pleasant experience and the hotel itself was good. I wish our room would have had a microwave and at least some plastic cups to use when brushing our teeth. What made our stay exceptional was the excellent customer service and friendly front desk staff! They were all amazing and so kind. Thank you so much!
Stayed 1 night in Aug 2023

8/10 Good

Richard

Liked: Staff & service, room comfort
Very good but not great
Went to Johnstown for a family visit. The hotel is in a great location and overall was very good. Its about time for a renovation on the property. You can tell the hotel is maintained pretty good but a lot of fit and finish items need to be addressed. Elevators need new flooring & they're terribly loud, especially the doors opening and closing. Electrical outlets are worn out & loose. Outlets are also placed in terrible locations in our room. The property and rooms were clean but definitely needing a spruce up. The breakfasts were not good at all but the staff seemed great. Water pressure for the shower & faucets was very good. I would definitely stay again but hopefully a freshen up is in the near future.
Stayed 3 nights in Aug 2023