Neilson Hays Library

Not a 4 star hotel, questionable 3 star and overpriced even with the permanent discount (making you think it's a good deal - it's not). Summary - very poor sound insulation, we spent our first night having to listen to the man next door and his local friend loudly spending the night together. We then encountered both men at breakfast, he had to pay for his friend who clearly wasn't staying there, not sure how common this is at this hotel. In any case, soundproofing should give everyone some privacy. - we found some used tissues under the bed that hadn't been cleaned - I'm honestly not sure what they were used for but coupled with point 1, it's not something I want to imagine during my stay. They should've been cleaned. - the furniture fittings were very poor needing better alignment, wardrobe doors couldn't be opened without also pulling out every other door and drawer because they rub together. This is particularly annoying as the doors trigger a wardrobe light which becomes hard to turn off when the doors don't close properly. - there are no plug sockets by the bed so charging your phone is difficult. - staff play videos and sounds from their phone throughout breakfast ruining the atmosphere. I asked one to turn it down. She just avoided me the rest of the time. According to my partner when I left breakfast alone she continued playing videos. - if you look at booking this place at any time in the future, you'll see their massive discount is on permanently.

It was a nice place to stay