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Reviews of Fragoch Tourist Inn

3 out of 5
Fragoch Tourist Inn
Caneja Street, Naval

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 15 reviews" "
Rating 8 - Good. 3 out of 15 reviews" "
Rating 6 - Okay. 4 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 2 out of 15 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Nathan

Liked: Staff & service
Bathroom shower didn’t work and no Wi-Fi on 2nd floor were my only complaints.
Stayed 1 night in Apr 2024

2/10 Terrible

Elie

Stayed 1 night in Aug 2023
Response from Back Office on 26 Oct 2023
Hi Elie. Thank you for bringing this to our attention. We’re sorry for the inconvenience, and we’ll do everything we can to fix the issue.

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Back Office on 26 Oct 2023
Hi Clifford! Thank you so much for taking the time to leave us a 5-star rating. It’s much appreciated!

8/10 Good

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staf an very friendly personality
Stayed 3 nights in Aug 2023
Response from Rej on 14 Aug 2023
Thank you so much Sir Daryl! We hope to see you soon. :)

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Hurry and Wait.
No room keys, doors must be opened by staff anytime you leave the room, for any reason or any length of stay. Some time staff is busy and not available to open room. Hotel 5 gallon water bottle on floor often runs out of water.
Stayed 19 nights in Apr 2023
Response from Back Office on 18 May 2023
Hi. Thank you for your feedback. We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Lack of hot or warm water
Bed was hard but good condition made for a sore hip, exemtremely disappointed no hot or warm water for shower, I suspect it had been turned off, which we found very annoying, as result I certainly drop at least one star off its rating. Apart from that mostly ok.
Stayed 1 night in Jan 2023
Response from Daz. on 6 Feb 2023
Dear Valued Guests,Thank you for staying with. In behalf of all the staff I apologize for our shortcomings to you. We promise to improve our service. Thank you so much for your review.

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms. Friendly staff.
Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying in Fragoch was a dissatisfying. Property vicinity was not pleasing. We stayed at an executive room and yet there were people looking in our window even though we have closed the curtains. There were also a lot of mosquitoes in our room and toilet is not cleaned properly. Plus, the toilet deodorizer was placed in the lavatory and looks like a soap at first glance! People may be fooled by this. Reception was poorly manned. We have requested our cable tv to be fixed on our checked in (mind you, we weren’t able to watch television since the cable isn’t working). We requested for it to be fixed and yet after the entire following day, no action was made. Service in the kitchen was impolite. We requested for a breakfast yet they didn’t serve us because they have a catering job in the afternoon. They even pushed us away to eat breakfast at town proper without any consolation that we waited and have to travel out on our first morning. Whenever we ask for assistance from the kitchen crew, they will answer but then shuts the door at you. I do not recommend staying in this place if you’re in Biliran. Try other places instead. This was a poor decision from us so hopefully other tourists will have a better experience.
Stayed 2 nights in Sep 2019
Response from Zad on 20 Sept 2019
On behalf of the Hotel , please accept my apologies for any dissatisfaction you experienced during your stay. Be assured that it's not the kind of service that we would like to offer you and we understand your dissatisfaction. We do apologize if you felt rude behavior from our staff. We had conducted a meeting already regarding this issue. Once again, we would like to apologize for the inconvenience.

6/10 Okay

Verified traveller

Stayed 3 nights in May 2019
Response from Zad on 15 May 2019
Hi. Thank your for your feedback. You are always important to us. Looking forward in having you as our guest again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful veiw nice hotel needs a breakfast but very nice thank you
Stayed 1 night in Mar 2019
Response from Zad on 27 Mar 2019
Hi. Good day! Thank you for your feedback! Looking forward in having you as our guest again! God bless.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Zad on 3 Apr 2019
Hi. Thank you for your feedback. Looking forward in having you as our guest!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe clean and quiet.
Good food and friendly service.
Stayed 2 nights in Mar 2019
Response from Zad on 25 Mar 2019
Hi Sir. Good day! Thank you for your feedback!! Looking forward in having you as our guest! See you soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok sya
it was ok. wifi not so good. hindi umaabot sa room.. over all was ok..
Stayed 2 nights in Oct 2018
Response from Zad on 4 Nov 2018
Hi. Thank you for your real time feedback! Hope to see you again soon!

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and Friendly Staff! A great hotel for all!
Staying at Fragoch was great! The staff were amazing and friendly. Wifi is good. Overall, I highly recommend this hotel to all travelers.
Response from Zad on 2 May 2018
Good day Sir Jerome! Thank you for your positive feedback. Looking forward in welcoming you back. God bless!

6/10 Okay

Reina, Tacloban City

Liked: Room comfort
Nice hotel
The room is spacious and the staff are very accommodating. We had run out of water but they were accommodating to fetch water for us. Toilet is clean but they do not have a rug so I requested one for our room. The hotel is accessible to proper naval so you can easily roam around the place.
Stayed 2 nights in Dec 2017
Response from Zad on 4 Jan 2018
Hello Mam Reina. Happy New Year! Thank you for your feedback. We value your complaints, comments and suggestions. Thank you for choosing Fragoch Tourist Inn. Looking Forward in having you as our guest again.