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Everything went well, except that the first room assigned was actually not cleaned up and ready. A new one had to be requested, and assigned.
Tonatiuh
Stayed 1 night in Apr 2024
Response from Ylianna on 30 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel, especially with the cleanliness. The original room was out of order and we apologize greatly for missing this mistake!We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice Privileges member you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Thank you for your great review about our hotel!!We hope to see you again soon!
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice Privileges member you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Thank you for your great review about our hotel!!We hope to see you again soon. )
8/10 Good
alejandro, New Milford
9 Apr 2024
alejandro
Stayed 2 nights in Apr 2024
Response from Ylianna on 30 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice Privileges member you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Thank you for your great review about our hotel!!We hope to see you again soon!
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice Privileges member you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Thank you for your great review about our hotel!!We hope to see you again soon. )
2/10 Terrible
Armando
18 Feb 2024
We had to check out early, everything was good until my son slipped and fell on ice on the sidewalk in front of the hotel on the property. He hit his head and was not feeling well. I did inform the staff they should put salt to melt the ice.
Armando
Stayed 2 nights in Feb 2024
Response from ylianna on 19 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.I would like to sincerely apologize for the injury your son endured during your stay with us. How is he currently?If there is anything I can do to accommodate your stay with us, please let me know.Thank you!
2/10 Terrible
Valdete
Travelled with family and small children, Business traveller
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel, especially with the cleanliness. If at anytime you have an issue at our hotel, please contact the front desk right away.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. :)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Was there anything in particular that you had an issue with that caused a decrease in your score for us.We hope to see you again soon. )
10/10 Excellent
Sandro
14 Jan 2024
Sandro
Stayed 1 night in Jan 2024
Response from ylianna on 7 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice Privileges member you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )
The stat was pleasant, and the staff was very efficient in answering and taking care of any of my needs. I will definitely book again.
Linda
Stayed 2 nights in Dec 2023
Response from ylianna on 22 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Thanks again for all your great compliments!We hope to see you again soon. )
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice Privileges member you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice member you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )
10/10 Excellent
Kelly
26 Dec 2023
Kelly
Stayed 1 night in Dec 2023
Response from ylianna on 7 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice Privileges member you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )
10/10 Excellent
Sandro
17 Dec 2023
Sandro
Stayed 1 night in Dec 2023
Response from ylianna on 22 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )
The check-in was very easy and the staff was very engaging, professional, and friendly. The room was clean and the breakfast was inviting.
Diana
Stayed 1 night in Dec 2023
Response from ylianna on 19 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT. As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Thank you again for the great compliments!We hope to see you again soon. )
I've enjoyed my stay here several times now. When I need to get away from it all. I come stay a few nights and enjoy myself. It's quiet and clean. And it's affordable. I'll definitely keep coming back.
Michael
Stayed 3 nights in Nov 2023
Response from ylianna on 1 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice Privileges member you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )
10/10 Excellent
Luz
24 Nov 2023
Luz
Stayed 1 night in Nov 2023
Response from ylianna on 19 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )
I have stayed at this hotel a couple of times now and I always find it comfortable and well maintained. Definitely the best place to stay in Naugatuck!
Charles
Stayed 1 night in Nov 2023
Response from ylianna on 23 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )
This Comfort Inn is located in a good location, is clean and has friendly staff. However, while sitting on my bed in my room, I could clearly hear the conversation of the people next to us, with them speaking in normal volume level. I was quite shocked at how thin the walls were.
Kevin
Stayed 2 nights in Nov 2023
Response from ylianna on 22 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. We will discuss this internally and follow up with our team. Your satisfaction is important to us as a valued Choice guest. If at anytime you have an issue at our hotel, please contact the front desk right away.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
heater was a bit noisy and sounded malfunctional in room 223
Michael
Stayed 1 night in Nov 2023
Response from ylianna on 22 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. We will discuss this internally and follow up with our team. Your satisfaction is important to us as a valued Choice guest. If at anytime you have an issue at our hotel, please contact the front desk right away.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
6/10 Okay
Cindy
Travelled with partner
11 Nov 2023
Liked: Cleanliness, staff & service, amenities
There was no heat in our room. It wasn’t working. The front desk employee was going to give us more blankets but we had a second bed to use those. No other rooms available
Cindy
Stayed 1 night in Nov 2023
Response from ylianna on 16 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. We will discuss this internally and follow up with our team. Your satisfaction is important to us as a valued Choice guest. If at anytime you have an issue at our hotel, please contact the front desk right away.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
10/10 Excellent
Sandro
10 Nov 2023
Sandro
Stayed 1 night in Nov 2023
Response from ylianna on 1 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice Privileges member you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )
6/10 Okay
Jeffrey
10 Nov 2023
Jeffrey
Stayed 2 nights in Nov 2023
Response from ylianna on 16 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice Privileges member you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
Obviously, the management is paying attention to this facility. The previous time I have stayed in a high brand name hotel and my experience with the Comfort In in Naugatuck was much better. Easy to access from route 8 and plenty of dining choices.
Pindaro
Stayed 1 night in Oct 2023
Response from ylianna on 4 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )
The hotel was a little more dirty then I would like.
Genie
Stayed 1 night in Oct 2023
Response from Ylianna Figueroa on 18 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued Choice guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
The camera who took the photos for the internet needs a raise. The lights in the room is terrible the place is dirty . I feel like everything in here is questionable as far as cleaning. No toothpaste I feel like we’re not safe. We’re surrounded around a high drug traffic area.
I believe my dog may need a flea bath.
Next time I’ll know better when the price is cheap just move on because you get what you pay for.
Very disappointed
Linda
Stayed 1 night in Oct 2023
Response from ylianna on 16 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued Choice guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued Choice guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
Clean and well maintained. Good breakfast options.
Mikel
Stayed 1 night in Oct 2023
Response from ylianna on 16 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )
Front desk person was great, the outside is not very appealing, but inside the hotel room was very clean and surprising nice. But the air conditioner did not work well so it was hot and stuffy most of the night. Overall not a very good expereince
Verified traveller
Stayed 1 night in Sep 2023
Response from Ylianna on 4 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued Choice guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )
6/10 Okay
patricia
Travelled with family
5 Sept 2023
Liked: Cleanliness, staff & service
Clean, friendly staff. Room smelt like cigarette smoke but was fine once I opened window. Little noisy on the weekend but overall a good reasonable place to stay when basically just sleeping and showering!
patricia
Stayed 3 nights in Sep 2023
Response from ylianna on 6 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel, especially with your room. Your satisfaction is important to us as a valued Choice guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
The phone didn't work, room smelled like an ash tray, listened to tv of room next door all night, elevator sounds like it will break at any minute. Also took 45 mins to check in. Free breakfast was not worth checking it out.
john
Stayed 1 night in Sep 2023
Response from ylianna on 5 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel, especially with your room. Your satisfaction is important to us as a valued Choice guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
Was very good overall and staff was pleasant and helpful. So it turned out better than I expected from the ratings. With one exception: the first morning they were very short staffed, so the breakfast room was more or less abandoned. They ran out of coffee and didn’t clean up the tables. We just left. The next morning everything was fine. There was a rumor somebody failed to show up for work that day, but still they should have had some backup plan to cope.
Christopher
Stayed 2 nights in Aug 2023
Response from ylianna on 5 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel breakfast. Your satisfaction is important to us as a valued Choice Privileges member.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )
Coffee at the front counter was very old. Not changed often. I drink coffee throughout the day. The coffee maker in the room was missing the little tray for filter. However all else was great. Thank you kindly 🙂
Cindy
Stayed 1 night in Aug 2023
Response from ylianna on 29 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued Choice Privileges member.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )
6/10 Okay
Verified traveller
Travelled with family
13 Aug 2023
Disliked: Room comfort
No Hospitality
Front desk receptionist was very sassy and rude. I waited a good 10 minutes to be acknowledged while he was on the phone booking a reservation (maybe) when i prepaid for the room. There may be some asylum seekers there because it seemed a bit crowded. I could be wrong, however not a great first impression. I’ve been living in Naugatuck for a while and when i have family visit from out of state I cannot recommend this place locally.
Verified traveller
Stayed 1 night in Aug 2023
Response from Ylianna on 14 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel and for your experience with our front desk staff. I will personally be speaking to the front desk about this matter.Your satisfaction is important to us as a valued Choice guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )
10/10 Excellent
N'dede Raphael
4 Aug 2023
N'dede Raphael
Stayed 1 night in Jul 2023
Response from ylianna on 29 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.As a Choice guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. )
The room need to be up to date. The hall ways is dirty and back door always open and left open throughout the night. To me that makes the property unsafe.
Rodger
Stayed 1 night in Jul 2023
Response from Ylianna on 1 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck-Shelton, CT.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued Choice guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
Bad smell in lobby. Very cold and disinterested staff.
George
Stayed 2 nights in Jun 2023
Response from Ylianna on 28 Jun 2023
Thank you for choosing to stay at the Naugatuck Comfort Inn.I regret to see the many issues you faced during your stay. I will be looking into this matter with the entire hotel staff. I hope that you could give us another chance in the future as we work on improving! Thank you!
6/10 Okay
Katherine
Travelled with group
21 Jun 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hallways smelled like marijuana really bad. Door lock was broken on first room so we had to moved but front desk was prompt in moving us.
Katherine
Stayed 1 night in Jun 2023
Response from Ylianna on 22 Jun 2023
Thank you for staying with our hotel. I regret to see these issues you have faced. I will be following up on these items with our supervisor and team. I hope that you could give us another chance in the future as we work on improving! Thank you!
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck - Waterbury. As a Choice guest you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck - Waterbury. As a Choice guest you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
8/10 Good
Laura
17 Jun 2023
Liked: Cleanliness, staff & service
Laura
Stayed 2 nights in Jun 2023
Response from Ylianna on 19 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck - Waterbury. As a Choice guest you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
10/10 Excellent
CATHERINE
7 Jun 2023
CATHERINE
Stayed 1 night in Jun 2023
Response from Ylianna on 28 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Naugatuck - Waterbury.As a guest you are truly valued.Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.