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Reviews of Hilton Garden Inn Gallatin, TN

3 out of 5
Hilton Garden Inn Gallatin, TN
1460 Tulip Poplar Drive, Gallatin, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 160 out of 223 reviews" "
Rating 8 - Good. 31 out of 223 reviews" "
Rating 6 - Okay. 16 out of 223 reviews" "
Rating 4 - Poor. 8 out of 223 reviews" "
Rating 2 - Terrible. 8 out of 223 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice place to stay at
Stayed 1 night in May 2024

2/10 Terrible

Tim

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Hello Tim M. Thank you for your recent stay at the Hilton Garden Inn. We’re sorry to hear that you were unhappy with the hotel 24-hour cancellation policy which is for all guests. Our team takes pride in delivering a reliable and friendly experience that makes every stay better and brighter! Kind Regards, Management

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff!
Stayed 1 night in Apr 2024

10/10 Excellent

THOMAS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean room/property.
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property Great location
Stayed 1 night in Mar 2024

10/10 Excellent

Stavan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 14 nights in Mar 2024

6/10 Okay

Laura

Travelled with partner
Disliked: Amenities, property conditions & facilities
We choose this hotel for the restaurant and bar and both were closed for the night due to no manager for the restaurant/bar.
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
Hello Laura, thank you for taking the time to share your experience about your recent stay at our hotel.  We regret that the restaurant and bar were not open during your stay. We are constantly working to improve our hotel and your comments will help us improve in this area. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind regards, Management

6/10 Okay

Matt

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Poor construction quality of this building. You can hear the people above and around you easily. Had to call because the room above was sounding like a basketball court all night long. In addition, the shower drain pipe is next to the bed from rooms above, so you can hear the shower water running down inside the wall. The showers are all fake plastic tile inside as well - cheap cheap cheap.
Stayed 4 nights in Mar 2024
Response from GM on 11 Mar 2024
Hello Matt, Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, General Manager

6/10 Okay

John, Ventura

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The Libby is nice, there’s a bar, check in took a minute. My only complaints was the shower trickled water and my room smelled bad.
Stayed 5 nights in Mar 2024
Response from GM on 11 Mar 2024
Dear John, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team.  Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Management

10/10 Excellent

Kristina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 2 nights in Feb 2024
Response from GM on 5 Mar 2024
Hello Kristina,Thank you for taking a moment to share your experience! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Beth Hartzell GM

10/10 Excellent

Roberto

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and courteous staff.
Stayed 2 nights in Jan 2024
Response from GM on 5 Mar 2024
Hello Roberto, Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Beth Hartzell GM

10/10 Excellent

Edna

Stayed 1 night in Jan 2024

10/10 Excellent

Dr. Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the fact this Garden Inn had a breakfast and dinner menu you could order ala cart. The lobby was also spacious and very well appointed.
Stayed 2 nights in Dec 2023

10/10 Excellent

Dr. Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and the property was very clean. I would definitely stay again.
Stayed 2 nights in Dec 2023

6/10 Okay

Marlene, Walton

Stayed 2 nights in Dec 2023

2/10 Terrible

Raj

Stayed 10 nights in Dec 2023

10/10 Excellent

Clint

Business traveller
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and inviting. the Staff was so nice and very helpful
Stayed 5 nights in Nov 2023

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms. Felt safe. Pool was warm and well kept. Staff was nice. Unhappy that breakfast was not included but I'd still stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sullivan,

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff tried to accommodate.
Stayed 1 night in Oct 2023

2/10 Terrible

Debbie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good except the water pressure in the shower.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Kaylyn

Travelled with family
It was a pleasant stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mary

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and comfortable. There were plenty of places to eat and shop near by.
Stayed 2 nights in Sep 2023
Response from GM on 3 Oct 2023
Hello Mary, Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Management

8/10 Good

Maria

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on 3 Oct 2023
Hello Maria, Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Management

10/10 Excellent

Tina

Travelled with family, Travelled with family and small children
Liked: Amenities
Had a wonderful visit with family The grandkids enjoyed the pool Very clean and friendly
Stayed 2 nights in Sep 2023
Response from GM on 7 Sept 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Clinton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff was friendly
Stayed 1 night in Aug 2023
Response from GM on 7 Sept 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from GM on 9 Aug 2023
Dear Vicki, thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Management

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been a great experiences
Stayed 3 nights in Jul 2023
Response from GM on 2 Aug 2023
Dear Teresa,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Management

10/10 Excellent

Gwendolyn

Stayed 1 night in Jul 2023
Response from GM on 7 Sept 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from GM on 2 Aug 2023
Dear Jason, Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Management

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean spacious room. Rafael at the front desk was awesome!
Stayed 2 nights in Jul 2023
Response from GM on 2 Aug 2023
Dear Carol, Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Management

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff couldn't have been better and nicer! Everything on the property looked like everyone took a huge amount of pride in everything they do. Would certainly stay there again!
Stayed 3 nights in Jul 2023
Response from GM on 2 Aug 2023
Dear Robert, Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Management

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service
Every was perfect
Stayed 1 night in Jul 2023
Response from GM on 2 Aug 2023
Dear Ursula, Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Management

10/10 Excellent

Brittany

Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay and convenient to the location we had to be at!
Stayed 2 nights in Jul 2023
Response from GM on 10 Jul 2023
Dear Brittany, Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Management

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice new property
Stayed 4 nights in Jul 2023
Response from GM on 10 Jul 2023
Dear Scott, thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Management

10/10 Excellent

Holden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service were very friendly and helpful. Location was convenient and the property was nice and clean.
Stayed 1 night in Jul 2023
Response from GM on 10 Jul 2023
Dear Holden, thank you for taking a moment to share your experience. So glad you found the location convenient and your accommodations clean! Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Management

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were very comfortable
Stayed 1 night in Jul 2023
Response from GM on 10 Jul 2023
Dear Kelly, thank you for taking a moment to share your experience. So glad you were able to enjoy our comfy beds! Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Management

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Every thing was great!! Staff, cleanliness, comfortable! Will use this chain again!!
Stayed 2 nights in Jun 2023
Response from GM on 26 Jun 2023
Dear Janice, thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Managment

2/10 Terrible

Fadi, Edmonton

Liked: Cleanliness, property conditions & facilities
Too noisy, called reception at 4:30 am asking to lower the music volume. No action taken, was not able to sleep
Stayed 3 nights in Jun 2023
Response from GM on 16 Jun 2023
Dear Fadi, thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and we sincerely apologize for the noise issue encountered during your stay. The music your heard up on the third floor was from the outdoor patio, although we keep the volume low, front desk did turn the volume down upon your request and at 10:00 PM the music is shut completely off. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Management

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Kristi in the dining/bar provided very good service!
Stayed 2 nights in May 2023
Response from GM on 30 May 2023
Thank you for taking a moment to share your experience liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Hilton Garden Inn Team

10/10 Excellent

Heather

Stayed 1 night in May 2023
Response from GM on 16 Jun 2023
Dear Heather, thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Management

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was super friendly. I’d stay here again.
Stayed 2 nights in Apr 2023
Response from GM on 30 May 2023
Thank you for taking a moment to share your experience liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Hilton Garden Inn Team

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from GM on 30 May 2023
Thank you for taking a moment to share your experience liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Hilton Garden Inn Team

10/10 Excellent

Jessie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and easy. The bartender was awesome also.
Stayed 1 night in Apr 2023
Response from GM on 30 May 2023
Thank you for taking a moment to share your experience liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Hilton Garden Inn Team

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from GM on 30 May 2023
Thank you for taking a moment to share your experience liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Hilton Garden Inn Team

10/10 Excellent

david, nashville

Stayed 1 night in Apr 2023
Response from GM on 30 May 2023
Thank you for taking a moment to share your experience liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Hilton Garden Inn Team

10/10 Excellent

Dorothy Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff! I am 6 months pregnant and I felt very safe! Room was clean and quiet.
Stayed 3 nights in Mar 2023
Response from GM on 30 May 2023
Thank you for taking a moment to share your experience liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Hilton Garden Inn Team