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Overview of Eurostars Hotel Excelsior

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Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe

Eurostars Hotel Excelsior

4 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationCastel dell'Ovo4 min walk
    Popular LocationLungomare Caracciolo10 min walk
    Popular LocationPiazza del Plebiscito10 min walk
    AirportNaples (NAP-Naples Intl.)23 min drive

Choose dates to view prices

About this area

Naples

Located in Naples's Naples City Centre neighbourhood, Eurostars Hotel Excelsior is in the city centre and near the beach. Port of Naples and Lungomare Caracciolo are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Galleria Umberto and Via Chiaia. Check out an event or a game at Stadio San Paolo, and consider making time for Naples Underground, a top attraction not to be missed. Guests appreciate the hotel's location for the sightseeing.
Popular Location

What's nearby

  • Castel dell'Ovo - 4 min walk
  • Lungomare Caracciolo - 10 min walk
  • Piazza del Plebiscito - 10 min walk
  • Royal Palace - 12 min walk
  • Via Partenope - 1 min drive

Getting around

  • Piazza Garibaldi Station - 5 min drive
  • Naples (INP-Naples Central Rail Station) - 6 min drive
  • Naples International Airport (NAP) - 20 min drive

About this property

Eurostars Hotel Excelsior

4-star Naples hotel in Naples City Centre, walk to Castel dell'Ovo
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, 24-hour room service and concierge services. All 122 rooms offer comforts such as premium bedding and down comforters, plus free WiFi and 24-hour room service. Flat-screen TVs, minibars and safes are among the other amenities available to guests.
Eurostars Hotel Excelsior offers 122 forms of air-conditioned accommodation with minibars and a safe. Beds feature down comforters and premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 30 per day)
  • Train station drop-off shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 30 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre

Family friendly

  • Laundry facilities

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Premium bedding

Bathroom

  • Bathtub or shower

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar

More

  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 30 per person (approximately)
  • Self-parking fee: EUR 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using the information in the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Excelsior Hotel Naples
Excelsior Naples
Excelsior Naples Hotel
Hotel Excelsior Naples
Naples Excelsior
Naples Excelsior Hotel
Naples Hotel Excelsior
Eurostars Hotel Excelsior Naples
Eurostars Hotel Excelsior
Eurostars Excelsior Naples
Eurostars Excelsior
Eurostars Excelsior Naples
Eurostars Hotel Excelsior Hotel
Eurostars Hotel Excelsior Naples
Eurostars Hotel Excelsior Hotel Naples

Frequently asked questions

4.3
Excellent
Rating 5 - Excellent. 479 out of 888 reviews
5 - Excellent 54%
Rating 4 - Good. 273 out of 888 reviews
4 - Good 31%
Rating 3 - Okay. 93 out of 888 reviews
3 - Okay 10%
Rating 2 - Poor. 33 out of 888 reviews
2 - Poor 4%
Rating 1 - Terrible. 10 out of 888 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2021

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

3/5 Okay

Stayed 1 night in Jul 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with great history. Beautiful scenery. Close to great restaurants. Fantastic stay!
Stayed 1 night in Feb 2020