Terrace/patio

Reviews of The Knoll Hotel Napa Valley, Tapestry Collection by Hilton

3.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 203 out of 289 reviews" "
Rating 8 - Good. 55 out of 289 reviews" "
Rating 6 - Okay. 19 out of 289 reviews" "
Rating 4 - Poor. 10 out of 289 reviews" "
Rating 2 - Terrible. 2 out of 289 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniela, New York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location, nice rooms, outdoor fire pits give cozy vibes at night, close to downtown
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was within 15 minutes of everything that was on my itinerary.
Stayed 3 nights in Apr 2024

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean! The beds are SUPER COMFORTABLE! You will have a good nights rest! Victor was very helpful & super friendly! Will recommend to stay here!

4/10 Poor

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I can't get the receipt when I check out from this hotel. The staff at the front desk told me they could only print the receipt if you book through them. We booked this hotel using Expedia. They made a copy of the receipt for the parking fee. The property and room were clean.
Stayed 2 nights in Apr 2024
Response from Alex on 12 Apr 2024
Hello, we appreciate your feedback. We understand your concern regarding the receipt. Since your booking was made through a third party, they are responsible for sending you the receipt directly via email. We apologize for any inconvenience this may have caused and hope you enjoyed your stay otherwise. If you have any further questions or need assistance, please don't hesitate to contact us directly. Thank you for choosing The Knoll Hotel.

10/10 Excellent

Shan-Yun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Property is a newer property. Pretty nice for the price, rooms and property were clean and modern. Would like the hotel to have a 1 plate complimentary breakfast per room. Coffee isn't even complimentary. Property is close enough to walk to downtown which for many wiill be beneficial. I will stay at property again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Mark

Stayed 1 night in Mar 2024

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stay was nice and room was comfortable only defect we had ants in the restroom and on the desks. We got rid of them but they were back the next morning. We were in the 4th floor so seeing so many ants in that area was odd. Otherwise it was good
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 5 nights in Mar 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except please
Stayed 3 nights in Feb 2024

6/10 Okay

Randall, N. Richlan Hills

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall tge property was nice but the area is run down. On our day of wine tastings we returned about 4 pm and the room had never been cleaned. I mentioned at the front desk the next morning and it was no big deal to them. We will find other accommodations next we’re in Napa .
Stayed 2 nights in Feb 2024

10/10 Excellent

Andres

Liked: Cleanliness, property conditions & facilities
Good hotel
Stayed 1 night in Feb 2024
Response from Luis on 17 Feb 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Jose

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great price and very clean
Stayed 3 nights in Feb 2024
Response from Luis on 17 Feb 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

8/10 Good

Ali

Travelled with partner
Liked: Cleanliness, amenities
our room did not get clean in 2 days.
Stayed 2 nights in Feb 2024
Response from Luis on 17 Feb 2024
We sincerely apologize for the inconvenience you experienced regarding your room not being cleaned during your stay at Cambria Hotel Napa Valley. Your comfort and satisfaction are of the utmost importance to us, and we regret falling short of your expectations in this instance.Please know that we value you as our guest and your feedback is invaluable to us. We are taking immediate steps to address this matter and will bring your concerns to the attention of our management team to ensure that such issues are promptly resolved and do not recur in the future.Once again, we apologize for any inconvenience caused and appreciate your understanding. Should you have any further concerns or if there is anything else we can do to enhance your experience, please do not hesitate to contact us.Warm regards

6/10 Okay

Roia

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was pretty mediocre. The bed was average in comfort, but the sheets and pillows were great. The room never quite warmed up even when we turned up the heat. Design of the room was nice. We paid extra for fresh baked cookies but left them after a few bites- not worth what we paid for them.
Stayed 1 night in Feb 2024
Response from Luis on 7 Feb 2024
Hi Roia,Thank you for your most recent stay with us.

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Luis on 7 Feb 2024
Thank you for staying with us, Alma!

10/10 Excellent

Brian

Stayed 5 nights in Jan 2024
Response from Luis on 7 Feb 2024
Brian, thank you for staying with us at our small Cambria Hotel. We look forward to hosting you soon.

10/10 Excellent

shaival

Stayed 3 nights in Jan 2024
Response from Luis on 7 Feb 2024
Shaival, thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Bar and restaurant - excellent food and bartender attentive & great drinks. Room clean and comfortable.
Stayed 1 night in Jan 2024
Response from Luis on 7 Feb 2024
Thank you for staying with us! We look forward to having you in our presence in the near future.

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice hotel, close to downtown. Staff was responsive and helpful. Would stay here again
Stayed 1 night in Jan 2024
Response from Jennifer on 20 Jan 2024
Thank you for your feedback! We hope be able to host you in the future!

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful yet Affordable Stay
This brand new hotel was both beautiful and comfortable. Just a short ride from downtown at a more reasonable price too. It was a short trip but I would definitely do more relaxing there next time. Highly recommend.
Stayed 1 night in Jan 2024
Response from Victor Pernisie on 18 Jan 2024
On behalf us all of us at Cambria Napa, I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience. We are happy that you enjoyed your stay with us and we hope to see you again soon Best wishes

10/10 Excellent

Milan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing experience at cambria. check in was quick and easy. the staff super friendly with recommendations on what to do in the area. gave me a birthday treat and offered to sing when we went down to get snacks late into the night. fairly queen, super quiet, rooms are spacious. the bathroom was nice. beds were very comfortable. only down was the power went out a few times during the night so it got really hot.
Stayed 1 night in Jan 2024
Response from Luis on 7 Feb 2024
Hi Milan! Thank you for staying with us at our small and cozy Cambria Hotel. We look forward to hosting you in the foreseeable future.

10/10 Excellent

Valerie

Stayed 1 night in Jan 2024
Response from Luis on 17 Feb 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and a perfect location for anyone on vacation
Stayed 3 nights in Jan 2024
Response from Luis on 17 Feb 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

8/10 Good

Aspen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great service from the front desk and employees. Very clean and nice smelling. Hidden hot tub that was a plus! Would come again
Stayed 1 night in Jan 2024
Response from Luis on 17 Feb 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Ljiljana

Stayed 5 nights in Jan 2024
Response from Luis on 7 Feb 2024
Hi Ljiliana,Thank you for staying with us! We look forward to hosting you in the foreseeable future.

4/10 Poor

Ming

Stayed 2 nights in Jan 2024
Response from Luis on 17 Feb 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2023
Response from Luis on 17 Feb 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well maintained. The rooms were nice and spacious. Updated amenities made the stay feel more welcoming. Recommend for anyone staying in the area looking to go to Sonoma and Napa wineries or distilleries.
Stayed 2 nights in Dec 2023
Response from Luis on 17 Feb 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Martin P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value & nice facility.
Stayed 2 nights in Dec 2023
Response from Luis on 17 Feb 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Luis on 17 Feb 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Sara

Stayed 2 nights in Dec 2023
Response from Luis on 17 Feb 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Yuma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Luis on 7 Feb 2024
Thank you for your review and for being an amazing guest!

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Luis on 7 Feb 2024
Thank you, for staying with us, Anthony!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Unfortunately not coming back
Hotel staff were very friendly but we had ants all in our room. Saw a few the evening of check in but my fiance convinced me it was the rainy weather. Woke up to use the bathroom around 5am and they were all over the floor, the chase and my things I had left out like lotion jewelry etc. We had no food at all in the room so I was completely freaked out and it ruined our stay.
Stayed 1 night in Dec 2023
Response from Luis on 17 Feb 2024
We sincerely apologize for the inconvenience you experienced regarding your room not being cleaned during your stay at Cambria Hotel Napa Valley. Your comfort and satisfaction are of the utmost importance to us, and we regret falling short of your expectations in this instance.Please know that we value you as our guest and your feedback is invaluable to us. We are taking immediate steps to address this matter and will bring your concerns to the attention of our management team to ensure that such issues are promptly resolved and do not recur in the future.Once again, we apologize for any inconvenience caused and appreciate your understanding. Should you have any further concerns or if there is anything else we can do to enhance your experience, please do not hesitate to contact us.Warm regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Luis on 17 Feb 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Luis on 17 Feb 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mirrors have bluetooth speakers built in them. As someone who like to listen to things while showering, that's a plus. There's a Target within walking distance and a movie theater. Definitly coming back if ever staying in Napa
Stayed 3 nights in Dec 2023
Response from Luis on 17 Feb 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

ARMANDO

Stayed 1 night in Dec 2023
Response from Luis on 7 Feb 2024
Armando, thank you for staying with us!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff personalities and a very comfortable bed made this hotel perfect for a quick stay just a short few blocks from all the spots in downtown Napa. I wish they didn't charge for parking, but otherwise the combination was winsome.
Stayed 2 nights in Dec 2023
Response from Luis on 17 Feb 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

6/10 Okay

David

Liked: Staff & service, property conditions & facilities, room comfort
New but a bit overrated for 9.2
Check in/out was good. Staff at lobby good, professional. Great mattress/pillows, everything else ok/good. However a few details need addressing for this place to be on par with other 9+ hotels in Napa. (1) no microwave in room shouldn’t force one to wait 5 mins at the breakfast room for two cups of hot water. (2) if you are going to have no carpet on the floors make sure they are clean. You should see dirt coming off your feet in the shower! (3) your HVAC is not annoying but a bit loud overall. (4) Paid tea, coffee and $18 for parking outside of downtown Napa is a bit petty.
Stayed 1 night in Dec 2023
Response from Luis on 17 Feb 2024
We extend our deepest and most sincere apologies for the experience you had during your stay at Cambria Hotel Napa Valley. It deeply pains us to hear that we fell short of fulfilling your expectations, and for any inconvenience or disappointment caused as a result.Your satisfaction is our top priority, and we are truly sorry that we were unable to meet your needs on this occasion. Please rest assured that we take your feedback seriously and will do everything within our power to learn from this experience and improve our services going forward.Your comments are invaluable to us, and we are committed to using them as a catalyst for positive change within our establishment. We appreciate your patience and understanding as we work diligently to address any deficiencies in our operations.Once again, we offer our sincerest apologies for any shortcomings you encountered. Should you choose to give us another opportunity to serve you, we are committed to exceeding your expectations in every way possible.Warmest regards

10/10 Excellent

Raquel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful lobby and nice reception staff. Rooms were nice and beds so comfy.
Stayed 1 night in Dec 2023
Response from Luis on 17 Feb 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

8/10 Good

latrice

Stayed 1 night in Dec 2023
Response from Luis on 17 Feb 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Elizabeth, Elk Grove

Stayed 1 night in Dec 2023
Response from Luis on 17 Feb 2024
Thank you for choosing to stay with us at Cambria Hotel Napa Valley! We hope you had a wonderful time during your visit. Our team is committed to providing exceptional service, and we're thrilled to have had the opportunity to host you.We truly appreciate your patronage and hope to welcome you back soon for another memorable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023

4/10 Poor

Kevin

Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the helpful staff and amenities on the property. The room was clean and inviting, just like the entrance to the front lobby.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jyssica p

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient rooms. Has a Bluetooth mirror in bathroom. Was able to listen to music while getting ready. That was my favorite feature.
Stayed 2 nights in Dec 2023