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Reviews of Hampton Inn & Suites Napa

3 out of 5
Hampton Inn & Suites Napa
945 Hartle Court, Napa, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 592 out of 1004 reviews" "
Rating 8 - Good. 276 out of 1004 reviews" "
Rating 6 - Okay. 78 out of 1004 reviews" "
Rating 4 - Poor. 33 out of 1004 reviews" "
Rating 2 - Terrible. 25 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too close to the overpass where there were homeless people in tents walking through the hotel parking lot which made us feel nervous.
Stayed 2 nights in Apr 2024

10/10 Excellent

THERESE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ultimately enjoyed my stay. Our check in was perfect and was met with friendly staff. I was a little uncomfortable during breakfast since it appeared like myself and my partner were being followed and focused on by a female staff member while we were getting food. We were a little concerned with surrounding area. There is a bridge with a small homeless encampment by where our room and car was. We had no incident and otherwise have no complaints. It was a nice little get away and would definitely stay again.
Stayed 1 night in Apr 2024

4/10 Poor

Jose

Travelled with family
Disliked: Amenities
The hotel is 20yds from a homeless shelter where people sleep, eat, shower, pee and poop where they can. I felt unsafe and was forced to pay parking fee not previously disclosed at the time of booking. I don’t recommend this hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet hotel near everything. Staff were excellent and friendly. Easy parking.
Stayed 1 night in Apr 2024
Response from Melissa Samonte | Director of Sales on 8 Apr 2024
Hi John, thank you for your feedback. We hope to host you again in the future. Cheers!

6/10 Okay

Barbara Ann

Travelled with family
Breakfast was fine/what we expect from Hampton Inn. Room wasn’t as clean as expect from a Hampton Inn. Worst view from hotel room we have experienced…close freeway overpass, graffiti visible on overpass support, etc.
Stayed 2 nights in Apr 2024
Response from Melissa Samonte | Director of Sales on 8 Apr 2024
Hi Barbara, thank you for your feedback. Your comments have been shared with the appropriate staff. We hope to host you again in the future. Cheers!

6/10 Okay

Sy

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Could not used the pool or hot tub due to remodeling.. should have post that on the website..
Stayed 1 night in Mar 2024
Response from Melissa Samonte | Director of Sales on 8 Apr 2024
Hi Sy, thank you for your feedback. We hope to host you again in the future once our pool and hot tub has been reopened.Cheers!

2/10 Terrible

Mehrdad

Disliked: Cleanliness, staff & service, amenities
We stayed at the hotel for 3 nights in March 2024. Although the hotel was newly renovated, we were disappointed to find that the pool and hot tub were closed during our stay. Additionally, we encountered a bed bug in our room on the last night, which was concerning. Despite bringing this issue to the staff's attention, it was not addressed satisfactorily. We reached out to Expedia for assistance with a refund or partial refund, but unfortunately, there was no resolution. Overall, our experience was marred by these issues, and now we have to take extra precautions to ensure we don't bring any critters home.
Stayed 3 nights in Mar 2024
Response from Aprill Taylor on 31 Mar 2024
Subject: Thank You for Your Feedback on Your Stay at Hampton Inn & Suites NapaDear [Guest's Name],I wanted to personally express my gratitude for choosing Hampton Inn & Suites Napa and for sharing your feedback regarding your recent stay with us. Your opinion is invaluable to us as it helps us gauge our performance and identify areas where we can enhance our services to better meet the needs of our guests.I understand from your review that you were disappointed by the unforeseen closure of our pool and hot tub area during your stay. Please accept our sincerest apologies for any inconvenience this may have caused. We strive to ensure all our amenities are available for our guests to enjoy, and we regret that we fell short in this instance. Rest assured, we are addressing this matter internally to prevent similar occurrences in the future.Additionally, I would like to address your concerns regarding bed bugs mentioned in your review. As per our conversation, our team thoroughly inspected the room following your report, and we were unable to find any evidence of bed bugs. However, your feedback is taken seriously, and we will continue to monitor the situation closely to maintain the highest standards of cleanliness and comfort for our guests.Your comments will be shared with the relevant departments within our team, and we are committed to making the necessary improvements based on your feedback.Once again, thank you for taking the time to share your thoughts with us. If you have any further feedback or questions, please feel free to reach out to me directly. It would be my pleasure to assist you in any way I can.Best regards,Aprill TaylorAssistant General ManagerHampton Inn & Suites, Napa945 Hartle Ct.Napa, CA 94559Phone: (707) 255-4000 x 2003Direct: (707) 690-3073

10/10 Excellent

Ailene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel, all staff are very helpful and friendly. i will come back and stay here again. recommend this place to my friends and family. thank you all.
Stayed 2 nights in Mar 2024

8/10 Good

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a good insulation you can hear every close and open of the doors around you
Stayed 2 nights in Mar 2024
Response from Melissa Samonte | Director of Sales on 8 Apr 2024
Hi Eduardo, thank you for your feedback. We hope to host you again in the future. Cheers!

10/10 Excellent

Nicole

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
small but clean rooms, fairly modern, cute boutique like feel
Stayed 1 night in Mar 2024
Response from Darian Dickerson ||Front Desk Supervisor|| on 21 Mar 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us!We hope to see you again soon.

10/10 Excellent

Parimal, Sunnyvale

Stayed 1 night in Mar 2024
Response from Darian Dickerson ||Front Desk Supervisor|| on 31 Mar 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us.We hope to see you again soon!

10/10 Excellent

Ma Sonia

Stayed 1 night in Feb 2024
Response from Darian Dickerson ||Front Desk Supervisor|| on 27 Mar 2024
Thank you for your feedback!We are glad to hear you enjoyed your stay!We hope to see you again soon.

6/10 Okay

Juan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
reservation did not explained the pool and the sauna were closed for renovation.
Stayed 3 nights in Feb 2024
Response from Melissa Samonte | Director of Sales on 8 Apr 2024
Hi Juan, thank you for your feedback! We hope to host you again in the future once our pool and sauna has reopened. Cheers!

8/10 Good

Alejandra

Liked: Staff & service
Need lots of improvements
Stayed 1 night in Feb 2024
Response from Darian Dickerson ||Front Desk Supervisor|| on 23 Feb 2024
Thank you for your feedback!We thrive to make every stay as comfortable as possible. I see we have fallen short of providing the best service.Would you mind sharing what we can improve on so that we can better serve you and others in the future?

10/10 Excellent

Roberto

Stayed 3 nights in Feb 2024
Response from Darian Dickerson ||Front Desk Supervisor|| on 27 Mar 2024
Thank you for your feedback!We are glad to hear you enjoyed your stay!We hope to see you again soon.

10/10 Excellent

Analyn, Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. One thing I can say though is that the doors to the room has a big gap from the floor. You can see light shine through at night and hear conversations from the hallway.
Stayed 2 nights in Feb 2024
Response from Darian Dickerson ||Front Desk Supervisor|| on 23 Feb 2024
Thank you for your feedback!We are glad to hear that your stay was great! Rest assured we will address the issue with the door. Thank you for making us aware of this!We hope to see you again!

8/10 Good

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Breakfast was good
Stayed 1 night in Jan 2024
Response from Darian Dickerson ||Front Desk Supervisor|| on 12 Feb 2024
Thank you for your feedback!I am glad to hear that you enjoyed the complimentary breakfast during your stay! We hope to see you again soon and provide another delicious breakfast experience for you.

8/10 Good

Timothy, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable, good hotel. Rooms and beds are a little tired and bathroom was not cleaned. Staff, however, very friendly and helpful. Breakfast staff in particular.
Stayed 2 nights in Jan 2024
Response from Darian Dickerson | Front Desk Supervisor on 29 Jan 2024
Thank you for your feedback, Timothy!We appreciate your input as it helps us to provide optimal service to you, our guest. I'm sorry to hear that the bathroom was not cleaned during your stay. We try our best to make your stay feel as comfortable as possible and hope to have the opportunity to host you in the future.

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is in a good location. The hotel is currently under construction for renovation.
Stayed 1 night in Jan 2024
Response from Darian Dickerson on 24 Jan 2024
Thank you for taking the time to provide feedback to us about your recent stay experience. Feedback like this helps us recognize areas of improvement and to provide exceptional service to our guests.I understand that your experience here at the Hampton Inn & Suites, Napa, was not as comfortable as possible due to the current refreshing of our property. We do our best to maintain comfortable spaces for our guests and with this refresh we will be able to provide comfortable, stylish, and clean rooms for future stays.Thank you for your feedback!

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction but not obstrusive. Very friendly staff.
Stayed 1 night in Jan 2024
Response from Darian Dickerson ||Front Desk Supervisor|| on 12 Feb 2024
Thank you for your feedback!We are glad to hear that your stay was comfortable while we are experiencing a refresh. We hope you enjoyed the new look and hope to host you again soon!

10/10 Excellent

Dannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Junhan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Jamie

Disliked: Cleanliness
Location was not the best
Stayed 1 night in Jan 2024

4/10 Poor

mariecon, Merced

Travelled with family and small children
Disliked: Amenities
Our shower water was scalding hot even when you turn it to cold. We asked the front desk for a maintenance but she said that she's the only one right now. Not even offered a solution.. So we asked for another room, and she gave a room next to our previous one.. Same thing! So we called again and we got another one but different floor.
Stayed 1 night in Jan 2024
Response from Darian - Front Desk Supervisor on 20 Jan 2024
Hello and thank you for your feedback as it helps us to better ourselves to provide high quality service to you, our guest.I understand from your feedback that we have fallen short of providing you with exceptional service. Please accept my sincerest apologies for us not taking the initiative to resolve the scalding water issue and for not ensuring that the room we moved you to was sufficient and free of any issue. Our goal is for every guest to feel at-home and as comfortable as possible.

10/10 Excellent

CARMEN

Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I could have given 5 but the bed needs to be check , if I turned from side to side , I hear the mattress spring making sounds as well as the heater making noise disturbing our sleep.
Stayed 1 night in Jan 2024

8/10 Good

Jose

Stayed 1 night in Dec 2023

8/10 Good

Andrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very good
Stayed 2 nights in Dec 2023
Response from Darian Dickerson ||Front Desk Supervisor|| on 23 Feb 2024
Hello and thank you for your feedback!We are happy to hear that you enjoyed your stay with us here at the Hampton Inn & Suites, Napa. We hope to see you again soon!

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Darian Dickerson ||Front Desk Supervisor|| on 21 Mar 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us!We hope to see you again soon.

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Celestino

Stayed 1 night in Dec 2023

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!!! It’s awesome
Check in was so easy. The woman at the front desk greeted me with a huge smile and upgraded our room for free. She was a gem! The room was clean and cozy and quiet. Nice view from the balcony and got to watch air balloons in the morning with coffee. Would stay again for sure!
Stayed 1 night in Dec 2023
Response from Melissa Samonte | Director of Sales on 27 Dec 2023
Hi Desiree, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

2/10 Terrible

arthur

Travelled with family
Disliked: Cleanliness
First we got there and they gave us a room where the noise from some type of fan sounded like a jet taking off. It was not the air, it was turned off. Then we asked to be moved. They moved us to the second floor which unknown to us was under the 3rd floor which was being totally gutted and remodeled. The noise was incredible but we were going to dinner so off we went. The next morning which was Xmas EVE, the noise started at 7am. We complained but some noise still existed and by 9am it was full speed ahead. Obviously to us, the hotel just didn't care and the staff had no common sense. FORGET STAYING HERE!
Stayed 1 night in Dec 2023
Response from Melissa Samonte | Director of Sales on 27 Dec 2023
Hi Arthur, thank you for your feedback! I am sorry to hear that you did not have a great experience with us. Your comments have been shared with the appropriate staff. We hope to get the opportunity to host you again once our refresh has been completed.

10/10 Excellent

Maria, Clovis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was so nice and clean we were so impressed. The bedding was clean and fresh. The lobby and dining areas were also very clean. The breakfast was good also.
Stayed 2 nights in Dec 2023
Response from Melissa Samonte | Director of Sales on 27 Dec 2023
Hi Maria, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

10/10 Excellent

Hoi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean!
Stayed 1 night in Dec 2023
Response from Melissa Samonte | Director of Sales on 27 Dec 2023
Hi Hoi, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, they are all helpful, and make sure your requests are taken care of. Easy access to all the highways, close to many dining options and bars. Close to downtown Napa. Includes breakfast in the morning. Great option for the area.
Stayed 1 night in Dec 2023
Response from Melissa Samonte | Director of Sales on 27 Dec 2023
Hi David, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfectly fine cheap business hotel. Convenient location
Stayed 6 nights in Nov 2023
Response from Melissa Samonte | Director of Sales on 29 Nov 2023
Hi Diane, thank you for your feedback! we hope to get the opportunity to host you again in the future. Cheers,

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean and friendly staff
Stayed 4 nights in Nov 2023
Response from Melissa Samonte | Director of Sales on 29 Nov 2023
Hi Amanda, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers,

8/10 Good

Hsun Wen

Stayed 1 night in Nov 2023
Response from Melissa Samonte | Director of Sales on 27 Dec 2023
Hi Hsun Wen, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

10/10 Excellent

Sheena

Stayed 1 night in Nov 2023
Response from Melissa Samonte | Director of Sales on 27 Dec 2023
Hi Sheena, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

10/10 Excellent

Suraj

Stayed 1 night in Nov 2023
Response from Melissa Samonte | Director of Sales on 21 Nov 2023
Hi Suraj, thank you for the feedback! We hope to get the opportunity to host you again in the future. Cheers,

10/10 Excellent

Debrah

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient with digital checkin.
Stayed 1 night in Nov 2023
Response from Zethan Williams on 21 Nov 2023
Zethan WilliamsThank you so much for taking the time to complete our survey regarding the experiences you’ve had during your past stay. Your comments and scores are one of the best tools we have for maintaining the highest level of comfort and service that our guest expect and deserve. We value and appreciate your honest and constructive feedback.I am pleased to hear that your stay lived up to your complete satisfaction. I want to assure you that your remarks have been shared with the appropriate staff members to ensure that we can offer the same level of comfort and service to all our guest.Again, I thank you for taking the time to complete our survey and look forward to serving you again in the near future with the excellence you have come to expect from the Hampton Inn & Suites. Should you have any questions or require additional assistance please feel free to contact me at your convenience

10/10 Excellent

nidia, monrovia

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean
Stayed 2 nights in Oct 2023
Response from Melissa Samonte | Director of Sales on 15 Nov 2023
Hi Nidia, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Melissa Samonte | Director of Sales on 15 Nov 2023
Hi Cynthia, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Nov 2023
Response from Melissa Samonte | Director of Sales on 15 Nov 2023
Hi William, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

6/10 Okay

Kay

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property charges $15.50 per night to park in what appears to be a continuous connected expanse of suburban shopping center parking. Some other ownership is said to exist as to the parking around the hotel. Or it is a security charge. We received both explanations. The windows of this hotel are fixed glass.During our stay of one week, two people, one room, we occasionally felt short of breath. Would go elsewhere next time. Nice, new, not totally comfortable. Better for a two night stay.
Stayed 7 nights in Oct 2023
Response from Melissa Samonte | Director of Sales on 30 Oct 2023
HI Kay, thank you for your feedback. Your comments have been shared with the appropriate staff. We hope to get the opportunity to host you again in the future. Best,

8/10 Good

Mingqing

Liked: Cleanliness, staff & service, property conditions & facilities
expensive PET fee. breakfast similar to Bestwestern
Stayed 1 night in Sep 2023
Response from Zethan Williams on 26 Oct 2023
Thank you so much for taking the time to complete our survey regarding the experiences you’ve had during your past stay. Your comments and scores are one of the best tools we have for maintaining the highest level of comfort and service that our guest expect and deserve. We value and appreciate your honest and constructive feedback.I am pleased to hear that your stay lived up to your complete satisfaction. I want to assure you that your remarks have been shared with the appropriate staff members to ensure that we can offer the same level of comfort and service to all our guest. The pet fee is for the cleaning. I do apologize for the price. Again, I thank you for taking the time to complete our survey and look forward to serving you again in the near future with the excellence you have come to expect from the Hampton Inn & Suites. Should you have any questions or require additional assistance please feel free to contact me at your convenience

10/10 Excellent

Danielle

Travelled with partner
Liked: Amenities
It was awesome! No complaints at all!!
Stayed 3 nights in Oct 2023
Response from Zethan Williams on 26 Oct 2023
Thank you so much for taking the time to complete our survey regarding the experiences you’ve had during your past stay. Your comments and scores are one of the best tools we have for maintaining the highest level of comfort and service that our guest expect and deserve. We value and appreciate your honest and constructive feedback.I am pleased to hear that your stay lived up to your complete satisfaction. I want to assure you that your remarks have been shared with the appropriate staff members to ensure that we can offer the same level of comfort and service to all our guest.Again, I thank you for taking the time to complete our survey and look forward to serving you again in the near future with the excellence you have come to expect from the Hampton Inn & Suites. Should you have any questions or require additional assistance please feel free to contact me at your convenience