Upon entering the main lobby of this eight floor hotel, it was clear to see that it was severely understaffed and that only a few of the rooms were booked. At the front desk, the attendee was unable to locate my reservation for two rooms for for adults with river view. She informed me that those rooms were not available to Expedia clients. I was forced to show her my verification emails, yes plural, I had to show her all of them several times to convince her that I had a reservation and it was for river view.
During this frustrating time, people were pushing to the desk and tossing room keys. Each time, the desk clerk would stop the conversation with me and speak to that person. I never saw her check their records or have an attendant check their room.
Once the desk clerk was convinced that I had reservations, she had the bellhop lead us to the elevator. He took us to the 4th floor. Upon entering the room, and during the trip to the room, you could clearly see ghat this hotel had seen better days, was under booked and was in disrepair.
We also saw that it was not a river view room. I paid extra for the rooms to ensure that we have a river view. We had been traveling extensively and had been staying in traditional Thai locations. We do not mind doing so. However, the manner in which this hotel was presented on Expedia and the price promised a wonderful, relaxing, comfortable river view room. Two room changes later and one sleepless, sweltering and uncomfortable night later