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Reviews of Emeli Hotel

3.5 out of 5
Emeli Hotel
Kipande Road P.O Box 54204, Nairobi, NAI

Reviews

6.8
Rating 10 - Excellent. 4 out of 33 reviews" "
Rating 8 - Good. 15 out of 33 reviews" "
Rating 6 - Okay. 9 out of 33 reviews" "
Rating 4 - Poor. 1 out of 33 reviews" "
Rating 2 - Terrible. 4 out of 33 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Frances, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel closed down since April 2018!!
I have used Expedia numerous times without problems. However, this time we arrived to find the hotel had been closed since April of this year!! We booked this hotel in May!! And now, looking back at some reviews there is one that says the same thing so why are you still advertising it. Luckily, we had a very kind taxi driver who drove us to another hotel . I am very disappointed and hope you will refund the hotel cost, £59.86, together with the extra taxi cost,£7, as soon as possible. I look forward to your comments and hope you remove this hotel to stop other people having the same experience!
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't stay in, I found the hotel closed meaning no longer operational for more more than a month as I was told by the security guard at the gate. I had to find another hotel. I want a full refund.
Stayed 2 nights in Apr 2018

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER ACCOMMODATING HOTEL.
We were a group of 3 adults traveling and the hotel was so kind to set up another bed in the suite area without us even asking. Staff was super nice and were to make sure we had everything we needed. Even had the stomach meds that I so needed.
Stayed 3 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean hotel with great service.
Emeli hotel was very clean and comfortable. The staff were amazing and very accommodating! Breakfast was delicious - good quality, fresh food. Wished my stay was much longer than 1 night!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
the city view
I stayed in a Suite that faces the city if you undisturbed by the morning commute they are the best,

6/10 Okay

Mashuli, Toronto

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location is close to the city centre
staff are awesome people, price is very reasonable and great breakfast

6/10 Okay

Lucy, Toronto, Canada

Disliked: Staff & service, property conditions & facilities, room comfort
Stay somewhere else!
The bed was too hard and we had to take the cushions off the couch to pad it in order to sleep comfortably. World's tiniest bathroom is here!! If you weigh more than 150 lbs, don't expect to get in/out of the shower stall easily. The sliding glass door only allows very skinny people in! When you turn on the water heater, you get scalding hot water. Your other choice is freezing cold water! We had to "help" each other shower as 1 would stand outside and turn the water heater on & off as required so that we would neither burn nor freeze! The TV was on the wall, right in front of the balcony door. If you weren't careful, you would go head first into the TV when leaving the balcony.

8/10 Good

Michelle, Grande Prairie, Alberta, Canada

Liked: Cleanliness, staff & service, room comfort
Very simple stay
If you plan to spend a lot of time at the hotel, then this is not for you. We stayed just one night then left in the morning. Before we left, we walked to the National Museum. My room had a view of the Nairobi River Park (also known as John Michuki Memorial Park). The traffic from the busy street below could be heard but I had earplugs. The pool is beautiful and clean, with a fabulous view. The restaurant was open for complementary breakfast but didn't seem to have food any other time of day. However, we ordered in the middle of the day and were able to get small snacks and drinks. The rooms are small but comfortable.

8/10 Good

Matthew, Thika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
A very clean and quiet room, perfect after a long journey. Friendly staff. Would book again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy walk to Natural History Museum
Lovely view of park around museum from the one side. Unfortunately that side also faces the road which makes it rather noisy. Staff were very pleasant and helpful.

8/10 Good

Tamba, Sierra Leone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Construction and Facilities are very good
The Hotel Staff and Guards were excellent. I missed my flight and came one day late and was given a superior room in compensation. Excellent initiative. Very good buffet breakfast. Hot showers and magnificent View Roof top Pool. The staff accommodated myself and my friends entertaining ourselves well past closing hours [2am].

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff! Great food and beautiful rooftop view!

8/10 Good

Rodney, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nairobi Visit
Not my first trip to Nairobi. Will stay here again. No Air Conditioning but that's not unusual. Traffic jams in the area affect access to the Hotel sometimes. Food was average with nice view from restaurant. Room was clean and Hotel grounds were secure. Staff was great and helpful.

8/10 Good

sharon, Harlow, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good city views
Had a good stay at hotel, most impressive thing for me was the city view from roof top. The service through stay was nice, and staff made sure you were ok. If the hotel was in a different area it would have been nice, as advised when wanting to wonder down the road, it was not safe after 6pm. But saying that perhap you would justwant to enjoy the views or swim in the pool.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value Overall
Overall a good value. If you want hot water outside of the morning hours, you'll be disappointed.

6/10 Okay

Jaydee, San Diego

Okay as a transit hotel before Safari
Stayed here for a night with my wife before beginning Safari. Good Wifi, decent restaurant with good views and a pool. Everything else was pretty standard. Location generates lots of road noise and is not in a walkable neighborhood.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice hotel. Good staff, very friendly. The location could be a little bit questionable but other than that nice size room with separate living quarters.

6/10 Okay

Kaija

Liked: Staff & service
Disliked: Property conditions & facilities
Suihkusta ei tullut lämmintä vettä, aamiainen niukka

2/10 Terrible

Elena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pessimo
Emeli hotel, molto ingannevoli le foto sul sito, la realtà è molto diversa, dire disastroso è dire poco, camere piccolissime e tristissime, bagno con rubinetto rotto, soffione doccia rotto e attaccato al soffitto, niente acqua calda, niente phon, un solo asciugamano. Ho cambiato tre stanze in due giorni ma erano tutte pessime. Piscina coperta guasta. Colazione continentale??? Ma non scherziamo! Rumoroso e sporco Da dimenticare
Stayed 2 nights in Mar 2018

6/10 Okay

Nutsiree, Bangkok

Liked: Staff & service
Disliked: Cleanliness
Staff are nice, WiFi work well, good breakfast
We have booked superior room and room is pretty big and nice. Only one thing that room not really clean as we expected in what we paid. A bit noisy on the road but ok. Staff are very nice and happy to help. Good breakfast there also
Stayed 1 night in Dec 2017

8/10 Good

Armando

Liked: Cleanliness, staff & service, room comfort
Agradable hotel que no resulta caro.
Muy agradable el personal y la estancia en sí. Sólo existieron algunos problemas para lograr conectarme a la red. También la regadera del baño no tenía puerta ni cortina, por lo cual estaba frío a la hora del baño.
Stayed 2 nights in Oct 2017

10/10 Excellent

Boutlelis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Correct
Ras
Stayed 2 nights in Oct 2017

2/10 Terrible

Therese, Bergen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T book this! We got robbed inside the hotel!
DON'T book this hotel. We got robbed inside the hotel the 11th of July 2016 while eating dinner. They took all the electronics, camera, charger, etc. We contacted the hotel staff to call the police but they first refused which is against the law in Kenya. The manager for the security came 1.5 h later and got very annoyed that the hotel didn't call the police which they in the end said they did, the police confirmed they never called. The security manager which is from a separate company brought us to the police to help us.

6/10 Okay

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hade bokat rummet för 3 nätter (semester). Negativt: Väldigt litet rum, ingen ac, inget trevligt område, dålig mat, iskallt duschvatten, hårda sängar. Positivt: snäll och hjälpsam personal, bra Wi-fi, tv-kanaler, fin utsikt från restaurang/bar som ligger längst upp.

6/10 Okay

Karsten

Ok Hotel near city center. Rooms are good and clean, but the food could was nothing special. With the price for the Hotelroom you would expect a better breakfast. The service from the staff was good and friendly.

8/10 Good

Bernd, Stockach

Liked: Cleanliness, staff & service, room comfort
Nettes Hotel für einen Stadturlaub in Nairobi,
Nettes Hotel. schöner Empfang, Rezeption problemloser Check in und Check out, sehr nettes hilfsbereites Personal.

6/10 Okay

JUNGSOO

Liked: Cleanliness, staff & service
의외로 괜찮은
아쉬운 점은 냉장고와 에어컨이 없어서 아쉬웠지만 에어컨은 불편한 점이 없었습니다. 기대안한 숙소였지만 괜찮은 수영장과 친절한 직원들. 깨끗한 침구류.. 그리고 주변에 멋지 레스토랑도 있어서 아주만족스러웠습니다.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Prima, maar niet zoals de verwachting aangaven
Stopcontacten zitten ver verstopt onder een kastje, geen airconditioning op de kamer en ontzettend gehorig s'nachts. Zwembad op het dakterras is prima. Wifi op de kamer was beperkt, maar deed het wel. En het bestellen van eten duurde ontzettend land en was afgekoeld eer je het kreeg.

6/10 Okay

Mari

Liked: Cleanliness, staff & service

8/10 Good

Stephane, Rocbaron

Liked: Cleanliness, staff & service, room comfort
Bon hotel
Hotel très bien hormis peut-être le bruit de la rue

8/10 Good

Kristoffer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
okay
Very good location close to the center. Rooms were good and clean. Wifi did not work. Pool was cold. Breakfast was not buffé but okay. The hotell fixed me a taxi that was very overpriced.

10/10 Excellent

Beate, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sentralt beliggende hotell, med utrolig god servic
Hotellet ligger sentralt til i Nairobi. Servicen var utrolig god, både i forhold til måltider og tilrettelegging for aktiviteter utenom hotellet. Hotellet har flott utsikt over Nairobi fra toppetasjen, som består av bassengområde og restaurant/bar. I forhold til pris, ble vi positivt overrasket. Vil absolutt anbefale hotellet!