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Reviews of Westgate Myrtle Beach Oceanfront Resort

3.5 out of 5
Westgate Myrtle Beach Oceanfront Resort
415 S. Ocean Blvd., Myrtle Beach, SC

Reviews

7.2

Good

Rating 10 - Excellent. 355 out of 1006 reviews" "
Rating 8 - Good. 245 out of 1006 reviews" "
Rating 6 - Okay. 166 out of 1006 reviews" "
Rating 4 - Poor. 116 out of 1006 reviews" "
Rating 2 - Terrible. 124 out of 1006 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Coleen

Travelled with family
Disliked: Staff & service
The person checking is in was horrible. He was rude and certainly didn’t do anything to help us know where our room is etc. he didn’t say anything about the property. The fact that you have to stand in TWO lines. One to check in and another to get a parking pass TERRIBLE MANAGEMENT IDEAS. I own several businesses and this is an awful idea. My husband is handicapped and there is no accommodations for him. He served this country for 30 years and we could not get a parking space close to the door. Could not even get help trying to find our room. The whole stay was terrible. We didn’t use any amenities because we had no idea what they were or how to get to them. The whole staff needs extensive training. Horrible experience.
Stayed 2 nights in Apr 2024

6/10 Okay

Otis

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Water pressure is terrible, the soap dish in shower was peeling off, the outlet on the lamp didn’t work. The walk from the garage to the north tower carrying your luggage makes no sense at all
Stayed 2 nights in Apr 2024

10/10 Excellent

Ratna

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed this resort with my kids so much because the amusement park and beach all were so close and friendly right across the street
Stayed 3 nights in Apr 2024

10/10 Excellent

Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, easy access to beach and extremely large and clean rooms.
Stayed 1 night in Apr 2024

8/10 Good

Nataly

Stayed 2 nights in Apr 2024

8/10 Good

Krystle

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The room was not properly cleaned at all. We cleaned up and sanitized and saw so much dirt. The shower curtain was filthy but they did change immediately after I notified them but why would housekeeping allow it stay like that in the first place. Out of these things the property is great. The location, food and staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kimberla, duluth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, great for families
Stayed 3 nights in Apr 2024

8/10 Good

Jaukeia

Stayed 2 nights in Apr 2024

8/10 Good

Logan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice and clean property. Great view of the beach, with easy beach access. I read reviews prior about issues with timeshares being push on them. We were never approached or bothered about doing a timeshare tour. Staff were always pleasant and helpful. We did wish that the little store/bistro in the hotel that had ice cream and coffee along with other small goods and drinks was open a bit later, it was only open until 6 we would have like to be able to stop in for thing a bit later.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tamera A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Social media Support on 3 Apr 2024
Hi Tamera,Thank you for sharing your positive score. We hope to welcome you again soon!Kind regards,Social media support

10/10 Excellent

Davin

Liked: Cleanliness, staff & service
Enjoy my stay.
Stayed 2 nights in Mar 2024
Response from Social Media Support on 25 Apr 2024
Hi Davin, Thank you very much for your rating on the Westgate Myrtle Beach Oceanfront Resort. We are glad you had a terrific stay, and we invite you to visit us again soon.Best Wishes,Social Media Support

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe for family
Stayed 3 nights in Mar 2024
Response from Social Media Support on 25 Apr 2024
Hi Sheila, Thanks for visiting the Westgate Myrtle Beach Oceanfront Resort! We are so glad you had an incredible stay, and we look forward to hosting you again in the future.Best Wishes,Social Media Support

10/10 Excellent

Samantha, Newton

Stayed 2 nights in Mar 2024

8/10 Good

Chakula S.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Social Media Support on 25 Apr 2024
Hi Chakula, Thank you for rating the Westgate Myrtle Beach Oceanfront Resort! We are glad to see that your stay was excellent, and we invite you to visit us again.Best Wishes,Social Media Support

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service
My stay started with a broken door lock which was fixed within one hour of checking in. Bathroom door is also stuck and had to be pushed very hard to close.
Stayed 2 nights in Mar 2024
Response from Social Media Support on 25 Apr 2024
Hi Janice, We apologize for the inconvenience with the door lock and bathroom door during your stay. Thank you for bringing this to our attention, and we're glad our team promptly addressed the issue with the lock. We'll ensure the bathroom door is properly fixed to prevent any further inconvenience. We appreciate your patience and hope the rest of your stay was enjoyable. We look forward to our next opportunity to host you again.Best Wishes, Social Media Support

8/10 Good

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Social Media Support on 25 Apr 2024
Hi Michelle, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Westgate Myrtle Beach Oceanfront Resort!Best Wishes,Social Media Support

8/10 Good

Shemika

Liked: Cleanliness, property conditions & facilities
Didn’t like the limited parking for bigger vehicles
Stayed 2 nights in Mar 2024
Response from Social Media Support on 25 Apr 2024
Hi Shemika, Thank you for your feedback! Candid comments like yours allow us to improve our resort for future stays. We hope to welcome you back to the Westgate Myrtle Beach Oceanfront Resort soon.Best Wishes,Social Media Support

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff provided great service ! That says it all
Stayed 1 night in Mar 2024
Response from Social Media Support on 25 Apr 2024
Hi Mike, Thank you for taking the time to provide us with awesome feedback on the Westgate Myrtle Beach Oceanfront Resort. We look forward to your next visit very soon!Best Wishes,Social Media Support

2/10 Terrible

Russell

Stayed 2 nights in Mar 2024
Response from Social media support on 3 Apr 2024
Hi Russell, Thank you for taking the time to rate your visit. We would have loved to know more as we genuinely care about our guests' experience. We hope we will get the chance to make your next stay much better. Kind regards,Social media support

10/10 Excellent

Timothy

Great
Stayed 1 night in Mar 2024
Response from Social Media Support on 25 Apr 2024
Hi Timothy, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Westgate Myrtle Beach Oceanfront Resort!Best Wishes,Social Media Support

10/10 Excellent

KeShona

Stayed 1 night in Mar 2024
Response from Social Media Support on 25 Apr 2024
Hi KeShona, We appreciate your rating on the Westgate Myrtle Beach Oceanfront Resort. We are so glad to know you had a great stay and that your vacation exceeded your expectations. We hope to welcome you back in the very near future.Best Wishes,Social Media Support

10/10 Excellent

irene

Stayed 2 nights in Feb 2024
Response from Westgate Social Media Support on 14 Mar 2024
Thank you, Irene, for sharing your wonderful experience at Westgate Myrtle Beach Oceanfront Resort with a 5-star rating. We're thrilled to hear that you enjoyed your stay and appreciate you taking the time to recognize our efforts. Your feedback is invaluable to us, and we look forward to welcoming you back for another memorable stay in the future.Warm Wishes, Social Media Support

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean the property was very clean I enjoyed my time there the people was very friendly we will stay again
Stayed 3 nights in Feb 2024
Response from Westgate Social Media Support on 14 Mar 2024
Thank you, Lisa, for taking the time to share your experience at Westgate Myrtle Beach Oceanfront Resort. We're delighted to hear that you found the room and property clean, enjoyed your time, and felt welcomed by our friendly team. Your feedback is greatly appreciated, and we're excited to know you're planning to stay with us again. Looking forward to your next visit! Warm Wishes, Social Media Support

10/10 Excellent

Dino

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facilities. Friendly staff. Well staffed.
Stayed 2 nights in Feb 2024
Response from Westgate Social Media Support on 14 Mar 2024
Thank you, Dino, for your kind words about Westgate Myrtle Beach Oceanfront Resort. We're pleased you appreciated our clean facilities and friendly, well-staffed team. Your positive feedback is a great encouragement to us all.We look forward to welcoming you back for another enjoyable stay. Warm Wishes, Social Media Support

10/10 Excellent

Caprecia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Westgate Social Media Support on 14 Mar 2024
Thank you, Caprecia, for awarding Westgate Myrtle Beach Oceanfront Resort with a 5-star rating. We're genuinely pleased to know that your experience with us was so positive. Your support is greatly appreciated, and we're thrilled at the thought of having you stay with us again. Warm Wishes, Social Media Support

8/10 Good

Mary

Travelled with family
Liked: Staff & service, property conditions & facilities
I did not like the fact there wasn’t a restaurant or continental breakfast in the hotel. I only stayed one night due to a tournament for my grandson. When I got to my room, the unit was blowing out cold air even when I tried to turn on the heat. It was very cold in Myrtle Beach this weekend. Maintenance had to replace the heat/air unit. There were no chairs to sit in the two rooms I booked.
Stayed 1 night in Feb 2024

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel was fine but just fine, the bedroom was clean but the kitchen area in the room looked a little gross and at night there is a pizza place/club at night that makes to much noise that you hear it from your bedroom. The view of the ocean was nice and the bed was clean but the overall experience was only fine not great and they make you wear a yellow wrist band on property at all times like if you were in a hospital. Not a great look. Ghetto guests that would stay on the property would make a lot of noises in the hallways as well. Myrtle Beach was OK but it feels like it’s a dying city. At least where I stayed.
Stayed 1 night in Feb 2024
Response from Westgate Social Media Support on 14 Mar 2024
Thank you, William, for sharing your feedback about your stay at Westgate Myrtle Beach Oceanfront Resort. We're glad to hear that you found the bedroom clean and enjoyed the ocean view, but we're sorry to learn that other aspects of your experience did not meet your expectations. Your comments about the kitchen area and noise levels are important to us, as is your observation regarding the wristband policy. We also regret any disturbances you experienced from other guests.We take your insights seriously and will consider them as we strive to improve our guests' experiences. While Myrtle Beach has its unique charm, we understand that everyone's perception of the area can vary.We genuinely appreciate your candid review and hope you'll consider staying with us again. We hope for the opportunity to restore your faith in our resort and provide a more enjoyable experience. Warm Wishes, Social Media Support

6/10 Okay

Julie, Rocky Point

Travelled with partner
Liked: Cleanliness, staff & service
The rooms were recently updated which was nice and what attracted me to this resort; however, the bathroom was not up to par. The shower floor was dirty and the soap holder had been ripped off the shower wall at one point and caulked backed on. We rented an ocean front room but the bars on the balcony were taller than me and I’m 5’7. Obstructed our view and made us feel like we were in jail. Definitely not worth the money I paid to have an ocean front room. The resort also advertised breakfast available for purchase but when you ask where the breakfast area is they inform you breakfast is only available if you book a 90 min tour for time shares. No thanks! There was a friendly’s restaurant across the road that served breakfast but they were also there trying to get you to purchase a time share for our resort. The staff we nice and welcoming. The location was mediocre. I will most likely not stay at this resort again.
Stayed 2 nights in Feb 2024

6/10 Okay

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good overall. Only concern is the rate was considerably higher than comparable places, and for that higher price no breakfast included. I would have thought the $19.99 resort fee would have at last included that, but it wasn’t. Not the greatest value. Bed was super comfy though.
Stayed 1 night in Jan 2024
Response from Social Media Support on 6 Feb 2024
Hi Bryan,Thank you for taking the time to leave a review. We appreciate your feedback regarding the rate and breakfast inclusion. We continuously strive to offer competitive pricing and enhance our guests' experiences. We hope you had an enjoyable stay overall, and we look forward to welcoming you back in the future.Best Wishes,Social Media Support

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Social Media Support on 6 Feb 2024
Hi Patricia, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate Myrtle Beach Oceanfront Resort in the future for another impressive stay!Best Wishes,Social Media Support

8/10 Good

Michael

Stayed 5 nights in Dec 2023
Response from Social Media Support on 6 Feb 2024
Hi Michael, Thank you very much for your rating on the Westgate Myrtle Beach Oceanfront Resort. We are glad you had a terrific stay, and we invite you to visit us again soon.Best Wishes,Social Media Support

2/10 Terrible

Vince

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There was no WiFi and no staff to help me address the issue. I was told someone would come to help and no one did. Also cold shower was unacceptable.
Stayed 2 nights in Dec 2023
Response from Social Media Support on 6 Feb 2024
Hi Vince, We apologize for the inconvenience you experienced during your stay. It's important to us that our guests have a comfortable and enjoyable experience. We're sorry for the issues with the WiFi and the cold shower. This is not the level of service we aim to provide, and we take your feedback seriously. If you choose to stay with us again, we'll do our best to ensure your next visit is more pleasant. Thank you for bringing this to our attention.Best Wishes, Social Media Support

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getaway
Excellent customer service and a very professional staff !!!
Stayed 4 nights in Nov 2023
Response from Social Media Support on 15 Nov 2023
Hi Dennis, Thank you for the kind rating. We’re so happy your visit at the Westgate Myrtle Beach Oceanfront went well. We look forward to hosting you again!Best Wishes,Social Media Support

8/10 Good

rebecca

Liked: Amenities
I enjoyed my stay, I liked that they had so many activities on site which kept me kinda busy. I enjoyed Pilates, Karaoke with Jaheim, painting and tie dye shirt making. Didn’t really like the restaurant options in the area. None were really healthy but I enjoyed my stay over all. Property was clean and staff were welcoming
Stayed 3 nights in Nov 2023

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Skip
Stayed 3 nights in Nov 2023
Response from Social Media Support on 9 Nov 2023
Hi Joshua, Thank you for choosing the Westgate Myrtle Beach Oceanfront Resort. We appreciate you taking the time to rate your experience and we hope to welcome you back to our resort in the future.Best Wishes,Social Media Support

8/10 Good

Tonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Social Media Support on 10 Nov 2023
Hi Tonja, Thank you for taking the time to give us an exceptional rating on the Westgate Myrtle Beach Oceanfront Resort. We look forward to your next visit very soon!Best Wishes,Social Media Support

10/10 Excellent

Dante

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was amazing
Stayed 1 night in Oct 2023
Response from Social Media Support on 2 Nov 2023
Hi Dante,We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Myrtle Beach Oceanfront Resort!Best Wishes,Social Media Support

10/10 Excellent

Daniel II William

Travelled with group
Liked: Amenities
We all found charges on our credit cards that should not be there
Stayed 4 nights in Oct 2023

2/10 Terrible

Carletha

Solo traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
BIG bugs in my room
Stayed 2 nights in Oct 2023
Response from Social Media Support on 24 Oct 2023
Hi Carletha, Thank you for your rating on the Westgate Myrtle Beach Oceanfront. We do regret to see that you did not enjoy your vacation experience. We hope to have the opportunity to welcome you for a more excellent experience soon.Best Wishes,Social Media Support

6/10 Okay

arkelle

Liked: Cleanliness
Stay started off hectic, because hotel couldn't find my reservation. Water pressure in shower was terrible. Water temperature kept changing from hot to cold.
Stayed 1 night in Oct 2023
Response from Social Media Support on 18 Oct 2023
Good Afternoon Arkelle,Thank you for taking the time to rate Westgate Myrtle Beach Oceanfront Resort. Your satisfaction is very important to us, and we aim to do all we can to ensure it. Our goal is to exceed your expectations, and we hope that you will revisit us soon. Best Regards,

8/10 Good

Kyle

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Social Media Support on 11 Oct 2023
Hi Kyle, We sincerely appreciate you taking the time to rate your experience with us, and we are glad it was fantastic! We hope to see you again at the Westgate Myrtle Beach Oceanfront Resort very soon.Best Wishes,Social Media Support

2/10 Terrible

Richard

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
We were put in 601b and had a crazy lady and family next door, called operator several times NO ANSWER,NONE. We are a civilized couple with a need to relax, had a QUIET PUP with us who was staring at all this screaming! She even had a DO NOT DISTURB sign on her half open door. We will not recommend this place to anyone and we all travel with! The grounds are lovely and well kept but you dumped us in an awful room, this villa was supposed to be renovated,check it out,plaster falling etc but dumping us next to a crazy took us terrible service, placement SHAME ON YOU! Linda gall Oct. 2-5 NEVER AGAIN Richard gall too
Stayed 3 nights in Oct 2023
Response from Social Media Support on 11 Oct 2023
Hi Richard, I apologize for the negative experience you had during your stay at Westgate Myrtle Beach Oceanfront Resort. We take guest feedback seriously, and it's disheartening to hear that you were subjected to a noisy neighbor and difficulties in reaching our staff for assistance. We understand that this situation impacted your stay negatively.Our team aims to provide a relaxing and enjoyable experience for all guests, and we are sorry for falling short in your case. Your feedback is valuable, and we appreciate you sharing your concerns. Should you reconsider and decide to stay with us again, we'll do our utmost to provide you with a more enjoyable experience. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.Best Wishes, Social Media Support

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and property were a little dated but it met our needs and for a reasonable price. We would stay there again
Response from Social Media Support on 11 Oct 2023
Hi Jenna, Thank you for your feedback on the Westgate Myrtle Beach Oceanfront Resort! We are so glad to learn that you had an outstanding experience at our resort. We invite you to visit us again soon for another wonderful vacation.Best Wishes,Social Media Support

10/10 Excellent

Meskerem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and staff were great!
Stayed 4 nights in Sep 2023
Response from Westgate Customer Care on 25 Sept 2023
Hi Meskerem, thank you for taking the time to rate your visit to our resort. We are glad you enjoyed our resort and that our team members provided a great service. We truly hope that we will get the chance to welcome you back soon to Westgate Resorts.Kind Regards

10/10 Excellent

Victor

Stayed 2 nights in Sep 2023
Response from Social Media Support on 25 Sept 2023
Good Afternoon Victor,We are delighted you could fully enjoy your most recent stay with us. We thank you for the kind rating and look forward to your next visit.Best Regards,

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Artavious

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Social Media Support on 11 Sept 2023
Hi Artavious,We appreciate you taking the time to leave us a 5-star rating! It pleases us to know you enjoyed an excellent vacation at the Westgate Myrtle Beach, and we hope to welcome you back many times in the future.Best Wishes,Social Media Support

2/10 Terrible

Kaitlyn

Travelled with family
Disliked: Amenities
Horrible horrible horrible! The customer service is lack luster, I booked the hotel room tried to call to cancel after I tested myself for covid got told i will get a full refund. I heard nothing back no money refunded called again and they said they could not help me call back at another time. So I called again and emailed them well, I was told I can’t get any refund and there was nothing they could do for me. How rude worst experience ever I will never book a room with them again or Go through Expedia and for sure will voice my opinions to others!
Stayed 3 nights in Aug 2023
Response from Westgate Social Media Support on 1 Sept 2023
Hi Kaitlyn!Thank you for taking the time to post your review on the Westgate Myrtle Beach Oceanfront Resort. We appreciate your feedback and sincerely apologize that we failed to meet your expectations. We know how many choices you have when staying in this city and we are glad you chose our facility. We always try to provide our guests with a valuable stay, and we will utilize your comments to improve and ensure our quality is consistent. We hope to welcome you again the next time you may be in town.Best Wishes, Social Media Support