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Reviews of Best Western Premier Muscat

4 out of 5
Best Western Premier Muscat
Way 3341, (Off Dohat Al Adab Street), Al Khuwair, Muscat

Reviews

8.4

Very good

Rating 10 - Excellent. 121 out of 340 reviews" "
Rating 8 - Good. 155 out of 340 reviews" "
Rating 6 - Okay. 49 out of 340 reviews" "
Rating 4 - Poor. 9 out of 340 reviews" "
Rating 2 - Terrible. 6 out of 340 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sadiq

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old glory of this places has gone
This hotel was one of the prefered hotel fornme in last 4 years plus.But unfortunately the service...quality has gkne drastically down....seems they are taking bulk booking from travel agencies and crowded.I asked for shoe polish and extra towel and they said no stock...
Stayed 3 nights in Dec 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 8 nights in Sep 2023

10/10 Excellent

Dario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dario in muscat
Excellent hotel.
Stayed 3 nights in Oct 2023

10/10 Excellent

Christine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

Salim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, restaurant on the main floor and also a cafe by the main entrance, close to many attractions within the city, little bit of noise on the east side of the hotel due to construction or some type of factory, other than that it was a great stay
Stayed 2 nights in Aug 2023

6/10 Okay

Manuel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Aug 2023

10/10 Excellent

DINESH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best option in Muscat
The stay at Best Western Premier Muscat was awesome. The staff is very co-operative making your stay more comfortable.
Stayed 7 nights in Jun 2023

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in Jun 2023

10/10 Excellent

Marwan

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at the Best Western Premier, super accommodating & professional staff They were very hospitable ( I mainly dealt with lady at the front desk/ Basil&Abrar (sorry for butchering the names :) and they were pleasant and super knowledgeable, rooms kept clean and fresh everyday! Will Definitely recommend checking it out! Hopefully will stay there again! Thank you!

10/10 Excellent

Sulaiman

Stayed 1 night in Jun 2023

8/10 Good

Salim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms very clean , clean towels everyday, great shower, hot water, great breakfasts, one of the best of the best westerns I have used
Stayed 8 nights in Apr 2023

8/10 Good

Edwin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay...with friendly staff.
Stayed 3 nights in Apr 2023

6/10 Okay

Najeeb

Liked: Staff & service
Disliked: Property conditions & facilities
No things
Stayed 1 night in Jan 2023
Response from Manikandan on 8 Mar 2023
Dear Guest, We are very thankful for your kind words and review of our Hotel during your stay.We look forward to welcome you again.Sincerely,E-commerce Executive

10/10 Excellent

Hardik

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Ambiance. Spacious room.
Stayed 4 nights in Dec 2022
Response from Manikandan on 13 Dec 2022
Dear Guest, We are very thankful for your kind words and review of our Hotel during your stay.We look forward to welcome you again.Sincerely,E-commerce Executive968 9960 6192

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. Helpful staff.
Stayed 3 nights in Oct 2022
Response from Manikandan on 7 Dec 2022
Dear Guest, We are very thankful for your kind words and review of our Hotel during your stay.We look forward to welcome you again.Sincerely,E-commerce Executive968 9960 6192

10/10 Excellent

Hassan

Stayed 3 nights in Oct 2022
Response from Manikandan on 7 Dec 2022
Dear Guest, We are very thankful for your kind words and review of our Hotel during your stay.We look forward to welcome you again.Sincerely,E-commerce Executive968 9960 6192

6/10 Okay

jehad, Mishref

The hotel is decent for the money, there is no wow about it. Decently clean but rather lifeless. It is a dry hotel. A good place if you plan to be out most of your day, otherwise there is only the tv in the room with limited selection of channels to watch ( no nat geo, bbc earth, discovery, etc.).
Stayed 1 night in Sep 2022
Response from Manikandan on 22 Jan 2023
Dear Guest,We are delighted to receive your kind words and that you found our hotel to your liking. Regarding your concerns, trust that we are continuously doing the needful. We look forward to your next visit. Sincerely,E-commerce Executive

10/10 Excellent

Jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sure i come back
Stayed 3 nights in Jul 2022

10/10 Excellent

DINESH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Stayed 5 nights in Jun 2022
Response from Manikandan on 8 Mar 2023
Dear Guest, We are very thankful for your kind words and review of our Hotel during your stay.We look forward to welcome you again.Sincerely,E-commerce Executive

10/10 Excellent

HAMZA

Stayed 5 nights in Jun 2022

8/10 Good

ALI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay in.
Stayed 2 nights in May 2022
Response from Manikandan on 8 Mar 2023
Dear Guest,Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay with us and we are looking forward to having you again in our hotel.Sincerely,E-commerce Executive

10/10 Excellent

Partha

Stayed 1 night in Apr 2022

10/10 Excellent

Anshul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at affordable price
The hotel has been refurbished and is a very good stay option in Muscat. The service is good and prompt. The location is also very convenient.
Stayed 4 nights in Mar 2022
Response from Hotel Managment on 4 May 2022
Dear Guest, We are extremely pleased to have you write such a wonderful review for us.Thank you so much and we sincerely appreciate your time and effort. I have personally shared your kind words of appreciated with my colleagues - who will definitely feel more motivated. We look forward to seeing you back with us again

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Stayed 1 night in Sep 2021

8/10 Good

Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

10/10 Excellent

CQ

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very pleasant and kind staff. Thank you.
Stayed 1 night in Jan 2020

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Manikandan on 8 Mar 2023
Dear Guest, We are very thankful for your kind words and review of our Hotel during your stay.We look forward to welcome you again.Sincerely,E-commerce Executive

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Improve needed
At night when we arrived they informed us gym is not working. Then next day there was a note that swimming pool is not working until further notice but the gym is back to operation. I went to see the gym.. very poor. Sink was blocked and hair dryer was not working until we called them to fix. Room with no view. In my case we didnt stayed much in the hotel but still they should inform us.Thumbs up for housekeeping team as they were great. Service overall poor. Iman was great. Quick check out
Stayed 4 nights in Nov 2019
Response from BWPMuscat on 8 Dec 2019
Dear Guest, We sincerely apologize for the inconvenience that you have experienced during your stay. Regarding your concerns, please accept our sincerest apologies and be assured that we have done the needful with the concerned departments and personnel responsible. We hope that you consider staying with us again in the near future. Sincerely, The Management

10/10 Excellent

Ramin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
That we did have a few logistical problems, mainly the power being out for several hours, it was unavoidable in the area and the hotel had a backup generator. The service is excellent and the hotel is convenient to Avenues Mall. Room is modern and comfortable.
Stayed 3 nights in Nov 2019
Response from BWP on 14 Nov 2019
Dear Guest. Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon. Sincerely, The Management

8/10 Good

Naila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2019
Response from Manikandan on 8 Mar 2023
Dear Guest, We are very thankful for your kind words and review of our Hotel during your stay.We look forward to welcome you again.Sincerely,E-commerce Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Stayed for one night. Everything ok. We had dinner in one of their restaurants - The City Kebab. The food was very good.
Stayed 1 night in Nov 2019
Response from BWP on 7 Nov 2019
Dear Guest, We are very thankful for your kind words and review of our Hotel during your stay. We look forward to welcome you again. Sincerely, The Management

8/10 Good

Sayed Alireza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

8/10 Good

David

Stayed 2 nights in Jul 2019

8/10 Good

Salim

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Manikandan on 8 Mar 2023
Dear Guest, We are very thankful for your kind words and review of our Hotel during your stay.We look forward to welcome you again.Sincerely,E-commerce Executive

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities are new, modern, and clean. Spacious. Had a great stay.
Stayed 1 night in Aug 2019
Response from BWP on 2 Sept 2019
Dear Guest, We are very thankful for your kind words and review of our Hotel during your stay. We look forward to welcome you again. Sincerely, The Management

8/10 Good

Vanessa

Stayed 10 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Amenities
The open atrium design is beautiful but it also means that you can hear the elevator doors shutting throughout the night.
Stayed 5 nights in Apr 2019
Response from BWP on 4 May 2019
Dear Guest, We are very thankful for your kind words and review of our Hotel during your stay. Regarding your concern we will do the needful. We look forward to welcome you again. Sincerely, The Management

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities
The staff are super helpful. I arrived early and they kindly provided me with early check in. They were also helpful in sending package by courier. The location is ok but no view as the hotel surrounded by buildings.
Stayed 1 night in Apr 2019
Response from BWP on 18 Apr 2019
Dear Guest, Thank you for your review and for choosing our hotel. We are happy to hear that you enjoyed your stay with us and we are looking forward to having you again in our hotel. Sincerely, The Management

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property is ok but the upkeep is really bad. My bedroom carpet literally had sand and looked as if it has not been cleaned and shampooed for ages !!
Stayed 2 nights in Feb 2019
Response from Mani on 13 Mar 2019
Dear Guest, We are apologizing for the inconvenience that you have experienced during your stay. Regarding your Concern we will take your comments very seriously, and have shared it with our team to investigate and resolve. We hope to welcome you again. Sincerely, The Management

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Good value
Very happy with the bed and the service I received. I had to borrow a travel adaptor and the one I received had seen better days(not the best fit). Other than that, I would still book there again.
Stayed 1 night in Dec 2018
Response from Manikandan on 8 Mar 2023
Dear Guest, We are very thankful for your kind words and review of our Hotel during your stay.We look forward to welcome you again.Sincerely,E-commerce Executive

6/10 Okay

Lee, Dubai

Disliked: Cleanliness, amenities, property conditions & facilities
The gym is junk. The shower also leaks outside the shower area.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
This was a good hotel. We stayed here twice and noticed they tend to only provide one towel. Everytime we had to call for extra towels. Carpet in the hallways needs to be stretched as we tripped several times. Breakfast was excellent,
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great value option; well located. A cheap cab ride to the attractions and mall
Stayed 4 nights in Nov 2018

8/10 Good

Gary, Doha

Liked: Cleanliness, property conditions & facilities, room comfort
Fine hotel seemingly catering to business crowd both loxal and international. Easy location for access to airport and roads out of town. Nothing to do or see nearby or within walking distance. No bar but the restaurant buffet seemed to be always open for one meal or another. I stayed twice. One room was clean and quiet but the 2ns had an awful deep throbbing noise from a generator that the hotel couldn’t fix or resolve.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 7 nights in Oct 2018

10/10 Excellent

Ron, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, great breakfast, comfortable room , swimming pool is inside, so room is hot
Stayed 7 nights in Oct 2018