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Reviews of Al Bustan Palace, a Ritz-Carlton Hotel

5 out of 5
Al Bustan Palace, a Ritz-Carlton Hotel
Muscat 114 Oman, Quron Beach, Muscat

Reviews

9.4

Exceptional

Rating 10 - Excellent. 251 out of 341 reviews" "
Rating 8 - Good. 62 out of 341 reviews" "
Rating 6 - Okay. 16 out of 341 reviews" "
Rating 4 - Poor. 9 out of 341 reviews" "
Rating 2 - Terrible. 3 out of 341 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Autumn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property !
Stayed 1 night in Mar 2024

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely PERFECT!!
Stayed 2 nights in Mar 2024

8/10 Good

Rehab

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and naturally beautiful
Stayed 2 nights in Feb 2024

10/10 Excellent

andrea

Travelled with partner
Liked: Cleanliness, amenities
welcome and check in was horrible, one picks the rirz because of the magic it brings along, this stay started off horribly. i wanted to turn around and leave instantly. however, the staff listened to how unhappy i felt and made the rest of our stay magical as expected. other than that, the ritz is the ritz, amazing room, food, views, and after being disappointed in the beginning a lot of attention to detail in the end.
Stayed 1 night in Jan 2024

8/10 Good

Shruthi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an impressive hotel. We had a special request related to arriving hours before official check in and the hotel was very accommodating

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and the cleanliness of the property. Friendly staff.
Stayed 4 nights in Nov 2023

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, especially the grounds and views were amazing! 10/10! The hotel has a beautiful pool view, ocean view and mountain view! The rooms were beautiful and kept well. The staff would not let you lift a finger. I had a late flight and I was allowed a 3pm check out at no cost! I did come across some amazing staff that went above and beyond, extremely inviting and friendly and I would like to mention by name: Fajrul and Zablon from the outside pool bar and restaurant which was my fave place.. and Blaise who was our waiter who never stopped smiling at the 1st floor restaurant and the lovely Manval (names could be spelled wrong) from the same restaurant were so accommodating and warm… oh and that restaurant had the best buffet I had ever been to! So much variety.. just a great experience. I hope to be back one day.
Stayed 2 nights in Nov 2023

10/10 Excellent

Luke, FPO AE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent and superb. Pick this place if you want to experience true relaxation!
Stayed 2 nights in Sep 2023
Response from Shahidul Haque on 2 Oct 2023
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. We truly appreciate your support and look forward to serving you again in the future.

10/10 Excellent

Mukhtar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Al round 5 star Exceptional staff
Stayed 5 nights in Sep 2023
Response from Shahidul Haque on 2 Oct 2023
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. We truly appreciate your support and look forward to serving you again in the future.

8/10 Good

monica

Stayed 2 nights in Jun 2023

10/10 Excellent

Isra

Travelled with partner
Liked: Cleanliness, staff & service
Amazing start to finish, staff always eager to help. The minibar fridge packed in, and they replaced it with a brand new fridge within minutes! Attention to detail was amazing like remembering my coffee order each morning before me even saying. The Atrium Lobby is the single most spectacular lobby I have ever seen in my life, with the gorgeous chandeliers and intricate work on the high ceiling. Pictures and videos don’t do it justice. 4 pools, including a women’s only pool and women’s only beach which I appreciated. Never over crowded or busy, I guess people haven’t figured out this holiday spot yet. I hope it stays that way! All you can eat lobster at the the seafood buffet which was a real treat. And a massive farewell at our last dinner at the Pavillion where they went the extra mile. We were treated like royalty at the Bustan Palace and will certainly pay be back. I have been thoroughly spoiled and no other hotel chain will ever compare. Dare I say the best hotel I’ve ever stayed at.
Stayed 10 nights in May 2023
Response from Shahid on 10 Jun 2023
Thank you for taking the time to share your review with us. We greatly appreciate your feedback and value your opinion. Your insights and suggestions provide us with valuable information that allows us to better understand your needs and expectations.

10/10 Excellent

naif Mohammed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Some times there is conferences and officials delegate from different countries and that make a the hotel busy and full of guards .. in the middle of a resort which make it unpleasant
Stayed 4 nights in May 2023
Response from Shahid on 10 Jun 2023
Thank you for taking the time to share your review with us. We greatly appreciate your feedback and value your opinion. Your insights and suggestions provide us with valuable information that allows us to better understand your needs and expectations.

10/10 Excellent

Mohammad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is located in a very nice area with access to sea,
Stayed 4 nights in Mar 2023

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach pool and everything was excellent. Rooms were very nice too
Stayed 7 nights in Jan 2023

6/10 Okay

Rebecca

Travelled with family
Liked: Cleanliness, staff & service
Staff were absolutely fantastic; the pictures don't do justice to the opulence of it all
Stayed 4 nights in Jan 2023

10/10 Excellent

Madina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and the service is outstanding.
Stayed 2 nights in Sep 2022

10/10 Excellent

Arief, Calgary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful place, good service and clean
Stayed 1 night in Jul 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and service
Stayed 5 nights in Jun 2022

10/10 Excellent

Zain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Poojith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

ALI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

10/10 Excellent

Al

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Ritz Hotels I have stayed at internationally. Very family friendly
Stayed 7 nights in Apr 2022

10/10 Excellent

Ram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with very helpful staff.
Stayed 6 nights in Mar 2022

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favourite hotel in the world - have been coming for 20 years - stunning scenery, the most beautiful lobby in the world and excellent staff. Executive suite was great, food excellent, staff great - Thaw in the spa gives a great massage and Baulkar in the main restaurant is the smartest guy in the hotel. A must visit location
Stayed 5 nights in Mar 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 4 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
Stayed for last night of our honeymoon. They went above and beyond to make it special with a surprise in our room and the best seat in the house for dinner, right on the beach. The Friday brunch was excellent - bring your appetite - and the staff (especially Victor) really made us feel at home. Ideal, top quality place to relax on the beach or by the pool, within driving distance of sights in Muscat.
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 5 nights in Dec 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Underwhelmed. Disappointed.
Disappointing. Heard so much about it and it looks so great from the pictures, but in reality it's tired, out of date, and the service - especially the front desk staff - is totally brusque and indifferent. The beach has washed away so it's just rocks now, so not really a useable beach resort. If you don't book restaurants days in advance you don't get a table. The rooms are from the 1980s it feels like; old and tired. For the price it's massively underwhelming.
Stayed 3 nights in Jan 2022

10/10 Excellent

Awalgak

Stayed 5 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Mohamed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
اقامة جميلة
أرى أن الاقامة في الفندق كانت جميلة، الفندق من حيث الخدمة ممتاز ومن حيث الاستقبال ايضاً، الموظفين في قمة الاخلاق والاحترام والذوق، قوائم الطعام تحتاج الى مراجعة خصوصا في المطاعم في الفندق لا توجد العديد من الخيارات خصوصا للنباتيين، الفندق مناسب للاستجمام والاسترخاء وهو بعيد عن المدينة ويصعب الحصول على سيارة اجرة بسهولة، لذلك عليكم الطلب المسبق، مساحة الغرف ممتازة وواسعة
Stayed 4 nights in Dec 2021

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2021

8/10 Good

Reinhard

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Amazing hotel
Amazing hotel. But it used to be better a few years ago during my first stay. Corona left its marks.
Stayed 2 nights in Nov 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Excellent food and service. Lovely setting with the mountains and a great pool. Perhaps a few updates/maintenance needed e.g. tennis courts and gym needed a bit of TLC but still very useable. Not particularly eco friendly with disposable plastic bottles everywhere and a fair amount of plastic washing up on the beach uncollected but I’d say this would be the same at all hotels in Oman sadly. All in all a great stay. Recommend renting a car if you plan to leave the hotel at all as it’s out of the way.
Stayed 5 nights in Oct 2021

8/10 Good

pedram

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden is huge and landscaping is excellent covered by grass and palm trees along the private beach. Pool and kids wading pool is excellent too.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Reservation Department on 1 Apr 2021
Thank you for your feedback !

10/10 Excellent

Humaid

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Reervation Department on 31 Jan 2021
Thank You for your review !

10/10 Excellent

Wesam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and amazing service
Stayed 4 nights in Oct 2020

10/10 Excellent

Jassim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Yousuf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fulfil your dream
Extraordinary
Stayed 1 night in Sep 2020
Response from Razan- Reservation agent on 29 Sept 2020
Dear Mr Yousuf, Thank you so much for your feedback ! we hope to welcome you again at future stays!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020
Response from Razan - Reservation Agent on 18 Sept 2020
Thank you for staying with us. we appreciate your review !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Razan - Reservation Agent on 18 Sept 2020
Thank you for staying with us. we appreciate your review !

10/10 Excellent

Maggie, Dubai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s amazing!! A real experience Superb staff Lack of veg options at each restaurant
Stayed 3 nights in Feb 2020