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Reviews of Taj Santacruz

5 out of 5
Taj Santacruz
Chhatrapati Shivaji Intl. Airport, Domestic Terminal, Santacruz East, Mumbai, Maharashtra

Reviews

9.2

Wonderful

Rating 10 - Excellent. 353 out of 463 reviews" "
Rating 8 - Good. 61 out of 463 reviews" "
Rating 6 - Okay. 22 out of 463 reviews" "
Rating 4 - Poor. 7 out of 463 reviews" "
Rating 2 - Terrible. 20 out of 463 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Parashar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest service while exit is not appreciated , need to improve. I was not happy.
Stayed 2 nights in May 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and service. Very caring and courteous staff. Had the runway view room which was simply amazing! Would definitely visit again!
Stayed 2 nights in May 2024

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Praveen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found bed bugs in the room we stayed. Didn’t expect this from taj . Very disappointed
Stayed 3 nights in Apr 2024

10/10 Excellent

Gurvinder

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sameer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel!
Stayed 1 night in Apr 2024

4/10 Poor

Amit

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We stayed here for a night with children. There were electricity problems from 12.30 am for about 4 times. No electricity for more than an hour. All contact numbers to staff immediately went busy. The rooms were not ventilated and we felt suffocated. Next morning, no apology from staff, no check back if we enjoyed our stay. Overall poor value for money. Cafe service extremely slow. Order did not arrive for 35 minutes - when it did, they erroneously made two club sandwiches instead of one. Wish they told us it comes we get fries on the side, as we ordered separate fries! Pricing quite exhorbitant - INR4400 for one club sandwich, one fries, one hot chocolate and two coffees. Macchiato was served in large cup filled only little more than quarter way up. Was changed when we pointed out. Way to swimming pool was through a banquet area privately booked by someone else. Felt weird. The property is not of the standard as other Taj properties. On positive side, the light entertainment by way of singers at dinner and Santoor player at breakfast were good. The spread over dinner and breakfast was good. Swimming pool was maintained at good temperature. No mosquitoes.
Stayed 1 night in Apr 2024

6/10 Okay

Bhudipa

Travelled with family
Disliked: Staff & service, property conditions & facilities
The room was disappointing: booked a twin runway view but half the view was obscured due to the building design itself. The furniture was stained and it seems only the visible areas cleaned, e.g., I dropped a pen which rolled under the bed, when I reached to retrieve there was dust, hair etc. Bath plug got jammed, had to call maintenance to open it. The rooms aren't well soundproofed, easy to hear neighbouring rooms and corridor noise. Food was okay, breakfast the usual buffet spread plus some made to order items. Staff were hit and miss, pleasant and consistent at Tikri, elsewhere not so much: ignored by the concierge; when my sibling checked in a day after me rather than checking their ID asked to see mine again, when I asked why, as mine should already be on the system he started shouting at me. The hotel is very busy with high turnover of guests, there seemed to be some people sneaking in: over my 2 night stay I noticed women hanging around by the lifts waiting for others to get in and swipe their key cards. Due to our terrible stay at taj palace, the GM treated us to dinner, nice gesture but unfortunately ruined by chief nitin: he claimed that taj helped guests during the 2008 attacks due to their branding, "guest is God". I couldn't believe he used that incident in an attempt to protect the taj brand. Hugely disrespectful to all that lost and sacrificed and highlights how unscrupulous taj brand is.
Stayed 1 night in Sep 2023

6/10 Okay

Rajveer

Liked: Cleanliness, amenities
Location and room size is amazing
Stayed 1 night in Mar 2024

2/10 Terrible

MohamedHydrosJassem, Sharjah

Disliked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Abdulelah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and friendly staff, enjoyed my stay
Stayed 1 night in Mar 2024

10/10 Excellent

Amandine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and the staff went out of their way to make us feel at home. This was our 1st experience of India and they got us so comfortable. It really helped the children cope with the hustle and bustle of Mumbai
Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Received an upgrade at check-in. Excellent experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Omkar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Taj Hotel is excellent, I gifted this stay to my parents on their Wedding Anniversary, they loved it, Taj offers Birthday Cake service so I opted for it. but there was no way to tell them it is not a birthday, when my parents arrived the entire room was filled with balloons and Happy Birthday messages, I wish they could reach out and ask for more details. or if there was a way to tell them that the cake is for anniversary or other function and not for birthday so that they can decorate the room appropriately. apart from that the rest of the stay was excellent, my parents were happy with their experience.
Stayed 1 night in Feb 2024

10/10 Excellent

Ashwini

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and very friendly, welcoming staff
Stayed 1 night in Feb 2024

10/10 Excellent

shobha

Stayed 3 nights in Feb 2024

10/10 Excellent

Prashantha

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property close to airport. Great staff. Loved our stay.
Stayed 3 nights in Feb 2024

10/10 Excellent

Prashan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Nishant

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

tirath

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome property & good staff
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

RANJAN

Stayed 1 night in Feb 2024

10/10 Excellent

Simla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love Mumbai and the hotel stay made it more spec
Amazing property. Great location and really friendly staff .. loved and enjoyed my stay .. will be back
Stayed 4 nights in Jan 2024

10/10 Excellent

Shraddha

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Enjoyed out stay! Brunch buffet is excellent so is the service and property overall.
Stayed 2 nights in Jan 2024

10/10 Excellent

sekhar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for travelers, best service, and has all the amenities. Breakfast buffet was great
Stayed 1 night in Jan 2024

10/10 Excellent

Mehraban

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Rakhee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

JATINKUMAR

Stayed 1 night in Jan 2024

10/10 Excellent

Parapti

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good overall experience. Staff were friendly and helpful, especally in the start. Towards the end, some of the concierge/front desk staff were providing wrong information and did not seem very keen. But overall, a great hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Vineet R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
relaxing . Food was amazing
Stayed 1 night in Jan 2024

10/10 Excellent

Vineet R

Stayed 1 night in Dec 2023

10/10 Excellent

Rishi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Great stay, gifts provided to the kids. Breakfast was superb. Service was fantastic.
Stayed 3 nights in Dec 2023

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Our only complaint was that the airport transfer vehicle did not have enough space for our group and luggage. There was no option to get a second or larger vehicle.
Stayed 1 night in Dec 2023

8/10 Good

Andrea

Liked: Staff & service, property conditions & facilities
My 2nd time staying here. I love the rooms. I stayed in a 524sq foot “city view” room. I love the layout as there is sooo much space. There’s enough space to do yoga and there is a hallway that separates the bathroom from bedroom and even the closet and vanity. I really like the rooms a lot. My only issue this trip was the place was incredibly busy. There’s a wait for check-in and is very hectic & feels like people are on the wall street floor! Thus sometimes the front desk takes hours to return your call! I had to call many times over course of 3 hours just to extend my stay. Morning of checkout I couldn’t get thru to the bell hop that morning and had to lug my own heavy 40kg worth of suitcases downstairs to find there was only 1 guy working and checkout was also a madhouse. While they have a lot of staff they need to hire double. I also was turned off by the expensive food menus which seemed even more expensive than US hotel dining. It only encouraged me to leave the hotel and eat or I ordered from Swiggy. But they need to really lower the prices of their dining bc I’m a high net worth individual and did not think it was okay.
Stayed 1 night in Dec 2023

8/10 Good

Andrea

Stayed 1 night in Dec 2023

10/10 Excellent

Parapti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service
Amazing service, well trained staff sweet and welcoming!
Stayed 2 nights in Dec 2023

6/10 Okay

Vishal

Stayed 1 night in Dec 2023

10/10 Excellent

Atul, Lubbock

Stayed 2 nights in Dec 2023

10/10 Excellent

Ruchi

Stayed 3 nights in Dec 2023

4/10 Poor

Kuldeep

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It’s daunting to start writing this review because I only have two good things to say about the stay among a myriad of complains. The room was spacious and clean and the food at breakfast was good. Almost all the plates at the breakfast buffet had a stain or food fibre stuck to it. They don’t have options for single origin coffees. The Lavaza machine coffee was expired and tasteless. Even the decoction they use for south India filter coffee is a pre mix and tastes more of preservatives and less of coffee. Can’t believe one can’t have a freshly brewed cup of coffee here. Speaking about cleanliness, the wine glasses we asked for in the room were dirty as well. The security at the entrance flipped over the birthday cake I had with me in their luggage machine. Later, an in room dining personal brought us a cake and along with it the bill for it. Not that I had asked for a cake to begin with, but if you’re trying to make up for your staff’s mistake why would you want to charge me for it. Overall an extremely underwhelming experience.
Stayed 1 night in Dec 2023

2/10 Terrible

Sumeet

Stayed 2 nights in Dec 2023

10/10 Excellent

Sandeep, Richmond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another pleasant 5-night stay at the Taj, this time with my 2-year old toddler. Both of us had a great time with wonderful and caring staff and good facilities. My only gripe would be that children's activities were not communicated to us so ended up missing a play time on Saturday at Tiqri and another group activity on one of the weekdays. Also Expedia clearly mentions that hotel has nanny/ babysitting services which is not the case I was told at check-in. Overall an enjoyable stay and will definitely stay again. Special mention of Tiqri staff Jagruti, Siddhi, Rahul and many others. Also shout out to the club lounge staff as well. Sonia and another lady at the reception were very warm and friendly towards my toddler and made her feel comfortable.

10/10 Excellent

Satish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super quiet and good size room, bathroom. Staff really knows how to make guests feel wonderful and welcomed.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
Absolutely luxurious and amazing food!
Stayed 1 night in Nov 2023

10/10 Excellent

Harpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Did find a dead cockroach in the bathroom but it was dealt with swiftly
Stayed 2 nights in Oct 2023

6/10 Okay

Sunil, San Ramon

Business traveller
Liked: Amenities
Disliked: Staff & service
A property that can be great but let down by lack of professional staff. The place is constantly noisy with the staff talking loudly at night walking the hallways. The check-in staff is lacking professionalism.
Stayed 2 nights in Oct 2023

10/10 Excellent

Avani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5*
Truly 5 star from start to finish. Excellent meals. Beautiful pool. Loved it
Stayed 3 nights in Oct 2023

10/10 Excellent

Anupama

Stayed 2 nights in Oct 2023