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Reviews of Oriental Residency Hotel

3 out of 5
Oriental Residency Hotel
P D Hinduja Marg Off SV Rd, Khar (West), Mumbai, Maharashtra

Reviews

7.4

Good

Rating 10 - Excellent. 29 out of 117 reviews" "
Rating 8 - Good. 50 out of 117 reviews" "
Rating 6 - Okay. 18 out of 117 reviews" "
Rating 4 - Poor. 13 out of 117 reviews" "
Rating 2 - Terrible. 7 out of 117 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

5.4/10

Amenities

7.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Shubhankar

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I booked this hotel because I had a really good experience from my previous stay. Now this hotel staffer whoever was on duty on 3rd March night gave us the worst ever travel experience. In the middle of the night he simply said we dont have your reservation or booking and I cant help you. This happened when I had booked the hotel 2 months in advance. I never had seen the a Hotel did not get a booking after 2 months. I was carrying a 6 month old child and she was crying as we could get rest after traveling from us and he simply did not allow us on the hotel premises and was discourteous as well and when another hotel staffer or porter tried to help he asked him not to. We even asked if he could give us a room with extra payment and he even denied that and he was more concerned of entry door opening and closing as we were trying to calm our child and trying to book another hotel.$140 dollar wasted. My child cried for 3-4 hours as all the hotels 3 or 4 star were all full when we tried to book another hotel. When I asked for a refund through Expedia the management also did not pick the Customer service reps call and did not refund our booking. Please avoid this Hotel at all cost.
Stayed 2 nights in Mar 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend.
Not worth the price. Rooms are old and very small with a very dirty look and feel and we were apparently upgraded. Definitely will not stay here again.
Stayed 1 night in Jan 2023

6/10 Okay

Ayesha

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice location. Courteous staff. Basic things like hand/face towels, hair dryer, ashtray etc had to be asked for. Room provided for triple occupancy was too small, with very little leg space and no space (as in chair/sofa etc) to sit.
Stayed 3 nights in Oct 2022

2/10 Terrible

Basel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad and dirty and not worth a fraction of the price
Stayed 3 nights in Sep 2022

10/10 Excellent

Constantino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent always willing to help
Stayed 15 nights in Aug 2022

2/10 Terrible

BHARAT, Belmont. Sutton.

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The photos are out of date! The room was filthy! THere were dead insects on the window seals. The toilet was badly stained. There was dirt and scale around the shower door. the walls of the shower were dirty. There was a smell in the room. The bin in the bathroom was rusty and dirty. We cleaned all the surfaces with Lyzol wipes, and the wipes were black with dirt and dust. Would NEVER stay here again! The management was also not firendly. We had booked a Luxury room and were shown 5 rooms which were all substandard. We settled for a premium room which was the best of the worst. The manager refused to refund the difference. A couple of the front desk staff would ignore us because we complained. The breakfast and staff in the morning at breakfast led by Arun Shetty were fantastic though!
Stayed 20 nights in Jul 2022

2/10 Terrible

Birendra

Stayed 1 night in Jun 2020

10/10 Excellent

angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All is well
Decent hotel, small rooms- at least the 'classic' ones. Nice restaurant with good service. Helpful staff. Location is good. Nice pubs nearby. Nothing comes to mind that i can complain about. Just a funny incident - The reception guy was fast asleep & snoring when i checked out at 04:00 AM in the morning as i had an early morning flight. Thank god i cleared my dues the previous night! All in all i would recommend this place for a short stay of 2-3 days. 4 stars from me.
Stayed 3 nights in May 2019

8/10 Good

Jason, Dubai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Slight smell in the hallways. Towels should be bleached (they were a bit gray)
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff cooperative. Rooms were small.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

WILLIAM

Liked: Staff & service, room comfort
Stayed 6 nights in Nov 2018

8/10 Good

Rajpal, New tork

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant Staff receptive. Cooperative Breakfast excellent good staff
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

GANGADHAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

2/10 Terrible

Ershadul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally Unhappy with their Unprofessionalism
It was not a good stay at all. They are not cooperative. They change their words too frequently. One night they agreed to change my stay plan & next morning another manager disagreed with the previous commitment. I was totally unhappy with their service. They even don't feel sorry for changing their commitment too frequently. Very bad mentality people out their in charge of this hotel. I will never go again with my family. Totally disappointed.
Stayed 5 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay at The Oriental Residency
We stayed 3 nights. The room was comfortable. 24 hours hot shower, clean linen, and prompt room service /house keeping. All in all a decent place to choose if you have family/work in and around Bandra West/Khar/Santacruz.
Stayed 3 nights in Sep 2018

8/10 Good

Andrei

Good location
I stayed for one night. Location wise it is perfect. The staff is quite helpful. The room was clean but to be honest the bathrooms are a little dated yet still clean. For a short work trip it is ideal.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Cheap Hotel but a very good location
Had a decent hotel stay, but not great. Although I was told that my booking had been upgraded by the staff, the room looked very average!! The room was clean, but the bedsheets and linen were dirty. Not the cleanest bathroom, but manageable. Location and access make the property worthwhile. Wifi didn't work.
Stayed 2 nights in Aug 2018

8/10 Good

Hello

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable Distance to the International Airport
All the staff made sure to always greet us.Only the front desk staff and managers spoke English and regulary asked if we needed anything. The breakfast buffet was excellent offering both Indian and Western foods. Some items changed on a daily basis. You also have the option to order freshly cooked eggs and dosa of your liking. Room service also provided tasty and freshly made orders. They were very accomidating to those who don't eat spicy food. The room was cleaned everyday, but it was of a lower standard than it is in the West.The towels were a light grayish color and had light stains. Either they do not bleach their towels or the water is not clean. The shower tiles and shower door had mold/scum, which could be easily scrubbed with bleach. The light switches, remote controls, telephone, and walls could use a wipe down. The hotel provided what we needed during our stay. It's a great budget hotel, especially if you compare the hotel with it's immediate surroundings.
Stayed 7 nights in Jul 2018

6/10 Okay

Rajesh

Liked: Staff & service
Nice Hotel in one of the Best Western Suburbs of Mumbai.
Stayed 5 nights in May 2018

8/10 Good

Barry, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location and Good hotel
We have stayed here before and have repeatedly chosen this hotel. Staff are very pleasant and obliging. Room was clean and comfortable. Location is convenient and near by shopping and good eating places. Restaurant has adequate choice for dining in house.
Stayed 2 nights in Apr 2018

10/10 Excellent

mira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
It was an ideal location for me and my family

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, friendly staff
Wonder staff, excellent mattress (very confy), great location. The restaurants have good selection, and good value for money.
Stayed 2 nights in Feb 2018

10/10 Excellent

BarryC, Londin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Convenient location.
Great hotel in Khar West. Very convenient for shopping and dining. Staff are very polite and helpful. Service at breakfast time was very efficient.
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Good location. Otherwise not great
The first person we spoke to at the front desk was very rude and extremely unhelpful. Others turned out to be much better afterwards.
Stayed 3 nights in Nov 2017

4/10 Poor

chand, auckland

Disliked: Staff & service
Reasonable hotel in close proximity to airport an
Checking was a nightmare. Had booked 2 premier rooms for 3 nights and fully paid and confirmation received. Upon arrival the front desk staff were telling me the booking was for 1 room only and I had to pay 5000 Ir per night for the 2nd room and claim with Expedia. After a long talking a second room was given which was a very basic room with twin beds. It appears that that the staff were a bit untrustful as we noticed another couple were going through the same frame one evening.. Secondly they quoted me 1300IR for Airport drop off when it was only 650+ when I checked with the driver. I forgot the name of the person otherwise the driver said he could take the matter up hotel management..
Stayed 3 nights in Nov 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Great stay. Awesome staff. Very good location. Fantastic breakfast
Stayed 2 nights in Oct 2017

8/10 Good

Prof Ramdew Ram, Dhaka, Bangladesh

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel
Well received. Restaurant very good. Even only one night stay I found it very comfortable.
Stayed 1 night in Sep 2017

8/10 Good

Roupa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OVERALL PLEASANT STAY AND VALUE FOR MONEY
I ALWAYS CHOOSE THIS HOTEL FOR THE GOOD SERVICE AND LOCATION AND GOOD FOOD AT THE SOUL RESTAURANT. THE ONLY PROBLEM WE GOT WAS THE NOISE WHICH DISTURBED OUR NIGHT SLEEP DUE TO THE BANQUETS GOING ON EVERYDAY AND MUSIC PLAYED HEARD IN MY ROOM ON 5TH FLOOR.

8/10 Good

Yam Keow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The services was excellent. Nelson, Victor and the rest of the staff made our stay comfortable. However the location is not so convenient. In saying that, cabs are easily available. Traffic is really bad. Breakfast in the hotel is excellent. Good food. Not very expensive too.

8/10 Good

Rajesh, Chile, South America.

Liked: Staff & service, room comfort
Excellent Location ; Homely Feeling. Great B'Fast.
Been here more than 10 Times. It is my 2nd Home. Had a wonderful 2 Nights stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dinner was great & breakfast very nice with lots of choices & personal care for individual needs

8/10 Good

Jownally, Mauritius

Liked: Staff & service
Disliked: Cleanliness
Our stay at Oriental Residency
The location of the hotel is the only reason we booked this hotel. Much improvement has been noted in cleanliness since our last stay in 2015. But again we had to call the cleaner to clean our room since it was still dirty even after the daily cleaning. The good thing is that your request do fall in deft ears. Immediate action is taken to rectify the wrong doings. The negative side was that we made special request to ahave non smoking room and we were given a non smoking corridor but then our neighbours, a group of men, were smoking in the room just opposite us. We complained about it but the man at the reception told us that nothing can be done since normally when they full they do not respect these conditions!

4/10 Poor

manjula

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

upma, foster city, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to shopping,eating & New Hospital
We had a beautiful stay at this hotel. It is very convenient to nice new Hospital, Dental Office,shopping, restaurants, parks and casual walks. I want to thank the staff especially Melcome in housekeeping,Bhagat Singh, the driver, Shiuhav Desai, front desk, Arun S. F&B, Birandra, Ganesh,Saurav, and some names that I do not know. All these are wonderful boys and they work very hard to keep guests happy and they all deserve promotions.

8/10 Good

jagdish a, brampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3.5 star
Hotel was good need moore clen

4/10 Poor

Alexander, Switzerland

Disliked: Cleanliness, staff & service, property conditions & facilities
overpriced and overrated
chose it because it was near to a business location I needed to visit. overall it was disappointing and expensive for what it offered. Specially poor was the room cleanliness and the breakfast. the place looks modern but is run down. best was the friendliness of the security guards. will only return if I absolutely must.

4/10 Poor

Stephan, London

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cheap hotel in Bandra
This is a cheap hotel, so expectations should be low - it provides a room, and it is clean enough - but not comfortable, and not really good value for money.

4/10 Poor

Ana, U.S.A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice neighborhood buy very noise hotel, over price
We were very disappointed! The room they gave us was right next to the kitchen. Very noise until late at night and early in the morning! The first day we arrive after we have check in, we were in our room already one of the service men walk in without knocking at the door. Awful! Never leave your room unlock! I will not recommend this place!

6/10 Okay

Janette, UK

Disliked: Cleanliness, property conditions & facilities
OK but expensive for what you get!
Check in was smooth and staff friendly and informative Corridors were ok - but there were dirty trays left outside doors all the time The room was very small for the price we paid but the bed was clean and comfortable The shower was strong and hot but the bathroom was quite old so looked dirty Overall it served our purpose for a one night stay not too far from the airport but I probably wouldn't go back again if there was an alternative

8/10 Good

Jessie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
My stay at the Oriental Recidency was great. I really enjoyed my stay. The staff are very nice , helpful. They went out of thier way to help me. The location is great. Hotel room was clean. I have booked my self again for a night at the same hotel. Looking forward for my stay. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good deal in Khar West, convenient to train, to the shops and cafes of Pali Hill, Khar, and Bandra. The rooms are carefully maintained; there are nice touches like being greeted upon check-in with cool blue lemonade; the free breakfasts are lovely.

10/10 Excellent

VINOD, jaopur ( rajasthan )

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good one
it was nice n cool the food was also good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bombay tour
Good place to stay . Clean and helpful people. I was charged Rupees 1200 extra per night for extra bed but no recept was given saying account was closed every night as cash paid they refused to charge my card for this transaction .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortable, and hotel is conveniently located

8/10 Good

Melanie, Manchester

Liked: Room comfort
Disliked: Staff & service
Good hotel, poor service
Great hotel. Awesome location. Nice bar and restaurants. Rooms were fine. Hotel is totally let down by the awful customer service from the reception staff. They literally could not help us with anything. They couldn't sort us a taxi, they could fid anyone to help me put on a saree, they couldn't ring a restaurant to confirm a booking for us. I would recommend the hotel as the location is great and for the price, the rooms are good, but don't expect any help from the reception staff!