Kempinski Hotels & Resorts Mumbai hotels

"The room and hotel were amazing. All the staff members were exceptionally brilliant throughout our stay in Mumbai along with the service they provided. I would like to thank all of the staff members at the hotel in particular Ankita, Pramod, Abhishek, Maurizio, Navin, Bhumi and Savita. Look forward to seeing you on our next visit!"

"We had an absolutely wonderful stay. The place was spotless, beautifully maintained, and exactly as described—if not better. The bed was incredibly comfortable, and every detail felt thoughtfully prepared. The location was perfect and made getting around easy."

"Room was clean, staff courteous. A pleasant short stay"

"Wonderful stay! The staff was friendly, the room was spotless, and everything exceeded my expectations.Thank you "

"Excellent room nice and clean"

"Extraordinary customer service.. and great hotel! "

"Great stay good service and comfort and more luxury treatment"

"The quanlity of the service was overall excellent. My constructive feedback is towards the concierge department. They mentioned they connected with another TAJ hotel restaurant on my request to make dinner reservations. This restaurant did not accept reservations but i was told they registered my name so the restaurant was aware i was to arrive with my guests. However, the restaurant did not register my name and the manager there confirmed thisby showing me the guest list. I sought clarification upon returning to the Taj Palace but again no explanations were provided. I found this lack of communication from their end rather disheartening. I would have appreciated an explanation. The service of Amrita, the management trainee was good. Th restaurant sea lounge was amazing boh for the food and service. The waiter staff Goydi and Kavya were excellent.Th constructive feedback that I provided to the manager Sagnik was well received. The service at the poolside was rather slow and my partner had to physically get up from our table and ask for a aiter after waiting about 10 mins. The interesting part was that it wasn't even busy in appearance and a few of the staff were horsing around by themselves. I hope that the training program for these youngsters improve as it reflects poorly on the hotel brand. The pool staff and the health club staff were all amazing notably Appa, Parmeswer and Yogesh who went above and beyond to provide amazing service. The shamiana restaurant needs an upd"

"The hotel was excellent and the staff was fantastic especially Francis, Rajnish Rahul from the Food and Beverage side"