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Reviews of Golden Chariot The Boutique Hotel

3.5 out of 5
Golden Chariot The Boutique Hotel
Axis Bank Lane, Marol Pipe Line Road, Andheri East, Mumbai, Maharashtra

Reviews

5.6
Rating 10 - Excellent. 3 out of 34 reviews" "
Rating 8 - Good. 10 out of 34 reviews" "
Rating 6 - Okay. 7 out of 34 reviews" "
Rating 4 - Poor. 5 out of 34 reviews" "
Rating 2 - Terrible. 9 out of 34 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

4.0/10

Amenities

6.4/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty and smelled horrible, it makes me never want to come back to india much less come back to the hotel.
Stayed 1 night in Aug 2022

2/10 Terrible

Naresh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel and should be rated single Star
It was a very terrible experience as it was not at all family friendly to stay -smelling of liquor, very dirty and stained bed sheets bathroom door broken and many other problems. We reached very late in the night hence there was no option to cancel and move to a different hotel I would request to enquire my complaints with the hotel staff and refund full amount
Stayed 1 night in Jul 2022

2/10 Terrible

Nabil, Sterling

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unclean and with mosquitos.
Stayed 1 night in May 2022

4/10 Poor

Mario Jorge

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid it like the plague
The only good thing about this hotel was the friendly and helpful staff. The hotel itself extremelly dirty and disgusting. The bedding was dirty, the pillows stunk, there were bed bugs, the towels were dirty, dusty everywhere and spider webs hanging around the room. I asked for some cuttlery to eat my food and I was given dirty cuttlery for me to wash in my bedroom toilet. The TV didn't work. Didn't even switched on. At check out, after such horrible experience, the man at the reception still had the audacity to ask me for a tip for the staff (no chance). Anyway, never again. This was a horrible experience for a hotel that cost almost £70 GBP for the night. Avoid it like the plague.
Stayed 1 night in Apr 2022

2/10 Terrible

Sunil

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible experience. Avoids it at any cost!!
It was horrible stay. The hotel is in bad location. Strongly recommend to avoids this hotel at any cost. It is in a bad location. The room does not have refrigerator, tea kettle or anything still charges like a 4 star hotel. The international credit card does not work here. I had to walk to the nearest ATM to get the cash. You have to walk through a bad neighbourhood. Avoids this hotel!!!
Stayed 1 night in Feb 2020

8/10 Good

Sujit

Liked: Cleanliness
Just an average hotel with a high price tag.
Just an average hotel with a high price tag. A complete mismatch between service and price! Breakfast served in the room without any variety. I think I can get better hotel for the same money.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
The road to this hotel was damaged. We could not reached this hotel. We called the reception. We did not get help . We couldn’t check in
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
This hotel does not deserve three and half Star rating given by Expedia India. To my horror I found a number of small dead insects by my bedside on the floor and behind the sofa. Area behind the sofa was littered with fluff and dust which seemed to have accumulated over a period of time. I do not lay the blame the young boys who are cleaners, it is the responsibility of the management to supervise. Hotel does not have a restaurant. Breakfast was sent to my room on the 5th floor uncovered through mosquito infested lobby outside my room. Most unappetising. I cancelled it for the next day. I made a complaint to Expedia India through which I had booked the hotel. If things go wrong and you complain, you will not get your money back from either party. If you get a "Goodwill" coupon from Expedia India, it is only valid for a year i.e you have to make a trip to India from abroad to use it! Utter nonsense. I shall not give them business again. Poor Customer Service.
Stayed 2 nights in Feb 2019

8/10 Good

Ketankumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean with good breakfast
Overall good stay. As others noted, nearby locality is not great, but its just few meters. Inside hotel it is clean and great service. Nice breakfast as well.
Stayed 2 nights in Nov 2018

6/10 Okay

Praveen

Disliked: Cleanliness
avg. Room with no service.
This hotel is situated at very conjusted area, there is no view in the hotel , entry road is very narrow and crowded , it's very hard to get there. There is nothing called service in the hotel, rooms are very basic. The only plus point is this hotel is close to international airport Mumbai.
Stayed 1 night in Dec 2018

2/10 Terrible

Anil Kumar

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Never Go this hotel
Horrible approach road to hotel. Look at this property if no option available at all. No restaurant in hotel or nearly localities. Hotels.com must remove this from there listing
Stayed 1 night in Dec 2018

10/10 Excellent

N, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely brilliant - hotel very near Airport and driver found it straight away. Room was lovely with pristine sheets and towels. Reception staff excellent and thoughtful. A fab hotel to stay in!
Stayed 1 night in Oct 2018

6/10 Okay

jgwilmslow, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel but hard to locate.
We found this to be nice, very clean hotel with friendly staff. The WiFi works. Hot water requires a call to the front desk. Breakfast is served in your room and it is simple. It is very close to the international airport but the only problem is that it is hard to locate and local people don’t know about it. Our auto driver was struggling and in the end we used google maps to find it. The surrounding area is not great, but I guess this is Mumbai with luxury hotels in slum areas.
Stayed 1 night in Aug 2018

8/10 Good

Shivdhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
approach road is quite bad, but the Hotel is pretty good once you are inn. They dont have restaurant for dinner but have some good cooperation with local restaurans and menu cards can be available on request. looking for one night stay for early morning flight, Then it is a good place. But there is no shuttle service which is a bit disappointing. Breakfast starts at 07:30 which is quite late if you have a morning flight.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very close to Terminal 2 of Mumbai Airpor
Hotel doesn't have a restaurant. Hotel is located next to Marol pipeline, area is not clean. Inside hotel cleanliness is good.
Stayed 1 night in Jul 2018

6/10 Okay

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
3 night stay
Clean, pleasant place. Unfortunately situated in the middle of a slum. Basic breakfast provided as room service, but no other meals catered for. Quite a walk to restaurants.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointment
The hotel is situated near a slum , hard to find the direction ... luckily the staff were very kind and helpful... not recommended for foreigners ...It was ok for Indians...
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel compound is very good, friendly and helpful staff, breakfast is plenty. But the neighborhood is rather shabby. The nearby streets have many local cheap shops. It is convenient to go by Ola or Taxi than walking out to the main street.
Stayed 3 nights in Sep 2017

4/10 Poor

Bipin, Phoenix AZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff
Inexperience, non cooperative, ignorant, hostile.....
Stayed 1 night in Dec 2017

6/10 Okay

Rhishi

Liked: Staff & service, property conditions & facilities, room comfort
Good rooms but bad local area
Room was good with clean bathroom and toilet, TV was not working. Local area is not good and very dirty, it takes around 5 mins to walk to main road.
Stayed 2 nights in Nov 2017

8/10 Good

Yogeshwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is not great, but the hotel is nice and clean. There is no restaurant at the hotel or nearby, but they serve breakfast in the room. They won't ask you about GST number, and you need to tell it upfront if you need a GST bill. I lost the GST credit as they checked me out and prepared the bill without asking the GST number.
Stayed 4 nights in Nov 2017

8/10 Good

Kenneth, Carlisle, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay.. Helpful staff. Close to the airport.
Stayed 1 night in Nov 2017

6/10 Okay

mike, mumbai

Liked: Cleanliness, property conditions & facilities
good hotel close to airport
Needed a room for an 14 hour​ layover to sleep close to the airport. This worked out well for me.
Stayed 1 night in Sep 2017

10/10 Excellent

jude, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice hotel very clean
It was a good hotel I like staying there comfortable clean staffs very friendly n location was ok

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel but in a very congested area.
Overall good value for the money.

4/10 Poor

Sushrit, Mumbai

Disliked: Staff & service, property conditions & facilities
Choose only if no other options are available....
The property is in a very cramped-up surrounding. Not enough space for car parking. The parking space is soo small I ended up dashing my innova against the wall. Avoid if possible,not worth 3700Rs/night.

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Katastrophe. Nie wider Hotel.com
Habe das hotel im voraus gezahlt Hatten meine reservierung nicht und haben mich abgewiesen. Musste mitten in der Nacht einen Schlafplatz suchen. Extrem unfreundlich. Hotel.com hilft einem nur mit einer KI. Das ist Nutzlos. Nie wider buche ich etwas über diese Seite. Geld werde ich auch nie wider sehen.
Stayed 1 night in Jan 2024

4/10 Poor

Bastien

Disliked: Cleanliness
Chambre, lit et salle de bain très sales, Wi-Fi instable, pas de possibilité de régler par carte.
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔です。
5月に一泊しました。歩いて行ける範囲にはショップ、レストランはありませんでした。なので、夕食はデリバリーにしました。フロントの人が聞くと色々なデリバリーを教えてくれます。部屋はデラックスダブルみたいな部屋をおさえました。広いです。私達家族と友人カップルと地元の友人の8人で床に座りパーティーできます。床も清潔でした。トイレとシャワーも清潔でした。この場所を起点に連泊、移動はタクシーを使うという滞在型の過ごし方いいと思います。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi is not good
This hotel is pleased in front of the slum. But staffs are very kind and they gave hospitality to me. And can use hot water. I was satisfied.
Stayed 3 nights in Jan 2018

6/10 Okay

rei, japan hokkaidp

Liked: Cleanliness, staff & service
住宅地の静かな場所
手狭だが安心できる場所。ホテルマンも素朴で好ましい。問題はアクセスである。メトロに近く稼働性もあり、良いが問題はメトロとのアクセスである。距離でなく解りずらさである。ウエスタン鉄道、空港第2ターミナルにも利便が良い。空港通りで降りてオート力車で100RP程度。
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast served at room. So not many choices to choose from. Hot water supply was not there in bathroom
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go somewhere else, terrible place
The hotel is in the middle of the slams, impossible to find. The staff is hopeless. Loud music is played in the corridor all night long, making it hardly possible to sleep. I could continue to list all the unpleasant things, but i will simply say do not make the same mistake and go somewhere else. We didn't expect much, but this place was a nightmare!