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Reviews of SpringHill Suites by Marriott Old Montreal

3.5 out of 5
SpringHill Suites by Marriott Old Montreal
445 Rue St-Jean Baptiste, Montreal, QC

Reviews

8.4

Very good

Rating 10 - Excellent. 507 out of 1001 reviews" "
Rating 8 - Good. 290 out of 1001 reviews" "
Rating 6 - Okay. 118 out of 1001 reviews" "
Rating 4 - Poor. 61 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Tracy

Travelled with partner
Liked: Staff & service
Location was perfect, staff was great, nice and quiet. The condition of the room was certainly not worth the $900 for 2 nights. The room is in bad need of updating. Lots of area of the wallpaper was bubbling I hate to see what is behind it.
Stayed 2 nights in May 2024
Response from The Front Desk on 21 May 2024
Dear Tracy,Thank you for your review. We are sorry your room was not in accordance with your expectations. Our hotel will be renovated soon and we hope to welcome you back to see the results!

6/10 Okay

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service
.
Stayed 3 nights in May 2024
Response from The Front Desk on 21 May 2024
Dear Ricardo,Thank you for your review. We are sorry your stay was not in accordance with your expectations. Should you consider us once again, we would be happy to welcome you back.

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
The room and service/staff were great. Four star. Best of all is its location. I cannot think of a more convenient location to so many of Montreal's destination spots. There is a free walking tour (tip your guide) and a hop on/off bus within a 5 minute walk. The riverside attractions are all right there as well. Very nice.
Stayed 5 nights in May 2024
Response from The Front Desk on 21 May 2024
Dear Randall, Thank you for taking time to rate your stay with us, your feedback means the world to us. We will carry on the work and hope we will see you again soon. All the best

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
All really cool, Reception person was excellant
Stayed 1 night in May 2024
Response from Joao Sobral - Rooms supervisor on 15 May 2024
Dear Norman,thank you for your words. We are happy to learn you enjoyed your stay!

10/10 Excellent

Jeanne, Redlands

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in an excellent location. In the heart of the restaurants and sites of Old Town Montreal. It was literally two blocks from the cruise port. It was clean, quiet and the staff was efficient and helpful. I would definitely stay there again.
Stayed 1 night in May 2024
Response from The Front Desk on 15 May 2024
Thank you, we appreciate your review. We will be more than happy to welcome you again. Thank you for choosing us!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to the cruise port and the airport.
Stayed 1 night in May 2024
Response from The Front Desk on 15 May 2024
Thank you, we appreciate your review. We will be more than happy to welcome you again. Thank you for choosing us!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and breakfast.
Stayed 3 nights in May 2024
Response from Joao Sobral - Rooms supervisor on 14 May 2024
Dear Shicheng,thank you for your review. We hope to welcome you back!

10/10 Excellent

Shicheng

Liked: Cleanliness, staff & service, property conditions & facilities
good place
Stayed 1 night in Feb 2024
Response from Joao Sobral - Rooms supervisor on 14 May 2024
Dear Shicheng,thank you for your review. We hope to welcome you back!

6/10 Okay

Leszek

Liked: Cleanliness, staff & service
Dark room, a little outdated
Stayed 2 nights in May 2024
Response from Joao Sobral - Rooms supervisor on 15 May 2024
Dear Leszek,thank you for your review. We are sorry your room was not in accordance with your expectations. Our hotel will be renovated soon and we hope to welcome you back to see the results!

10/10 Excellent

Monte

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location, cleanliness, and staff attentiveness.
Stayed 2 nights in May 2024
Response from The Front Desk on 9 May 2024
Thank you, we appreciate your review. We will be more than happy to welcome you again. Thank you for choosing us!

6/10 Okay

LAN

Travelled with family
Disliked: Amenities, property conditions & facilities
We booked a suite. However, the room was very small, there was no space even to walk around after the couch was pulled out. The pull out couch was in a bad shape to sleep on. One of us ended sleeping on the floor.
Stayed 3 nights in May 2024
Response from Joao Sobral - Rooms supervisor on 15 May 2024
Dear Lan,we are sorry the room was not up to your expectations. We provide information about the room dimensions upon booking and we also have superior suites, which are more spacious. Should you consider choosing us once again, we would be happy to welcome you back.

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Apr 2024
Response from The Front Desk on 7 May 2024
Thank you, we appreciate your review. We will be more than happy to welcome you again. Thank you for choosing us!

8/10 Good

Parth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms didnt have proper facilities like bottle water and coffee as well. Everything else was great.
Stayed 2 nights in May 2024
Response from The Front Desk on 7 May 2024
Thank you for taking the time to leave a review. Water bottles can be purchased at any time in the lobby market. Coffee in the room is replenished every day. We will be more than happy to welcome you again. Thank you for choosing us!

8/10 Good

Missy

Liked: Cleanliness, staff & service, property conditions & facilities
This is my 3rd time staying at this hotel. It’s very close to the old port. Walking distahce to everything.
Stayed 1 night in May 2024
Response from The Front Desk on 7 May 2024
Thank you, we appreciate your review. We will be more than happy to welcome you again. Thank you for choosing us!

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT LOCATION! Pool was small, but ok. Breakfast was great.
Stayed 1 night in Mar 2024
Response from The Front Desk on 7 May 2024
Thank you, we appreciate your review. We will be more than happy to welcome you again. Thank you for choosing us!

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location to anyplace in Old Montreal. Parking was good but too expensive
Stayed 2 nights in Apr 2024
Response from Joao Sobral - Rooms supervisor on 14 May 2024
Dear Henry,thank you for your review. We are happy you enjoyed your stay!

10/10 Excellent

Kimberley

Travelled with partner
Breakfast every morning was great. Great variety to satisfy a person’s needs first thing in the morning. Excellent location in the heart of Old Montreal, really great customer service, and were readily able to assist on English instead of French.
Stayed 5 nights in Apr 2024
Response from Joao Sobral - Rooms supervisor on 1 May 2024
Dear Kimberley,thank you for your comments. We are thrilled to hear that you enjoyed your stay!We hope to welcome you back soon!

8/10 Good

Doreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very convenient and walkable from the hotel. Breakfast was fresh and good.
Stayed 2 nights in Apr 2024

6/10 Okay

Dino

Liked: Staff & service
It felt dated
Stayed 2 nights in Apr 2024
Response from Catherine from Front Desk on 30 Apr 2024
Thank you for staying at our hotel. We are aware of the hotel's state and are doing everything we can to keep it clean and maintained until we renovate around the end of this year. Hopefully we will see you again soon.

10/10 Excellent

Nabil

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service and rooms were clean. We enjoyed our 3 night stay here.
Stayed 3 nights in Apr 2024
Response from Catherine from Front Desk on 26 Apr 2024
Thank you, we appreciate your review. We will be more than happy to welcome you again. Thank you for choosing us!

10/10 Excellent

Debashis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from The Front Desk on 26 Apr 2024
Dear Debashis, Thank you for choosing our hotel. We are glad to see that you enjoyed your stay. We will see you next time!

6/10 Okay

Rachelle

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were phenomenal, and location was perfect! The hotel NEEDS renovating. The bathrooms for example were very outdated, tub and sink back up with water. Coffee maker is ancient. Towels and linens have seen better days, they aren't clean, soft, and are very worn out.
Stayed 2 nights in Apr 2024
Response from Catherine from Front Desk on 27 Apr 2024
Hello Rachelle, thank you staying with us, we are aware of the state of the hotel and are doing everything we can to preserve the hotel. We are awaiting renovations towards the end of this year!

10/10 Excellent

Badri, st laurent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is super
Stayed 1 night in Apr 2024
Response from The Front Desk on 22 Apr 2024
Dear Badri, Thank you choosing our hotel. We are glad to see that you enjoyed your stay. We will see you next time!

4/10 Poor

Maria

Other than great location, I cannot say anything else good about the hotel. Check in was late and check out was early. No lotion or slippers provided. The property needs updating.
Stayed 1 night in Apr 2024
Response from Catherine from Front Desk on 16 Apr 2024
We are sorry to hear that you didn't enjoy your experience at the hotel. For your information, all extra amenities are always available upon request. Also, we are excited to announce the hotel will be renovated towards the end of this year. We hope to welcome you again soon and please contact us if there is anything else we can do for you.Best regards.

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was great and right in the heart of Old Montreal. Perfect for our needs
Stayed 2 nights in Apr 2024
Response from Catherine from Front Desk on 16 Apr 2024
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff and fast check-in.
Stayed 3 nights in Apr 2024
Response from The Front Desk on 13 Apr 2024
Dear Jennifer, Thank you choosing our hotel. We are glad to see that you enjoyed your stay. We will see you next time!

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything
Stayed 1 night in Mar 2024
Response from The Front Desk on 13 Apr 2024
Dear Eileen, Thank you choosing our hotel. We are glad to see that you enjoyed your stay. We will see you next time!

10/10 Excellent

Jairo

Stayed 1 night in Apr 2024
Response from Caterine from front desk on 30 Apr 2024
Thank you for your review. We are happy to hear that you enjoyed your stay with us!

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Notre-Dame Basilica and nearby restaurants.
Stayed 2 nights in Apr 2024
Response from The Front Desk on 13 Apr 2024
Dear Colin, Thank you choosing our hotel. We are glad to see that you enjoyed your stay. We will see you next time!

4/10 Poor

Teresa, Lumberton

Travelled with family
I had to contact the front desk on three occasions about the amount of towels/linens left in our room. Totally inadequate for two people.
Stayed 5 nights in Apr 2024
Response from Joao Sobral - Rooms supervisor on 7 Apr 2024
Dear Teresa,thank you for sharing your experience. As a standard, we leave 4 bath towels, 2 washcloths and two hand towels that are refreshed daily. We provide additional towels on request. We hope that the other aspects of your trip went better and you enjoyed your time in Montreal.

8/10 Good

Maria Carmela

Liked: Amenities, property conditions & facilities
Good customer service
Stayed 2 nights in Mar 2024
Response from Catherine from the Front Desk on 5 Apr 2024
Dear Maria,Thank you choosing our hotel. We are happy to see that your time spent at the hotel went well.Thank you and see you next time!

10/10 Excellent

Matthew Van De

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything 💕♥️
Stayed 4 nights in Mar 2024
Response from Joao Sobral - Rooms supervisor on 2 Apr 2024
Dear Matthew,thank you for your comment. We are happy to hear that you enjoyed your stay and hope to welcome you back!

10/10 Excellent

Romulo

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel looks good! The staff are gentle, they were quick on checkin, gave suggestions and the hotel is clean and amazing location.
Stayed 1 night in Mar 2024
Response from Joao Sobral - Rooms supervisor on 2 Apr 2024
Dear Romulo,thank you for your review. We are happy to learn you enjoyed your stay with us!

6/10 Okay

Rient

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Nicely situated in the heart of old Montreal. Rooms are spacious but outdated and not cleaned well. For example, the walls near sink and mirrors have splatter marks from all the previous people who’ve stayed in the room. Toilet pressure is poor. In room tea and coffee are not the best. Hot breakfast is ok for sustenance but don’t expect it to taste good. Eggs and sausages were below par. Coffee was terrible. Daughter says croissants were good. Recommend only if you want a place to stay in the middle of old Montreal, which is pretty quiet after 6pm.
Stayed 4 nights in Mar 2024
Response from Joao Sobral - Rooms supervisor on 28 Mar 2024
Dear Rient,Thank you for sharing your detailed feedback with us. We appreciate hearing about your experience, both the positives and the areas where we need to improve. It's great to hear that you enjoyed the location in the heart of Old Montreal and found the rooms spacious. However, we apologize for the issues you encountered with cleanliness, outdated facilities, and the quality of amenities such as tea, coffee, and breakfast. Your comments regarding the cleanliness and maintenance of the rooms will be addressed with our housekeeping team to ensure a higher standard moving forward.

10/10 Excellent

Jezzel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joao Sobral - Rooms supervisor on 28 Mar 2024
Dear Jezzel,thank you for your review. We are happy to learn that you enjoyed your stay!

6/10 Okay

Sally

Travelled with family
Liked: Cleanliness, property conditions & facilities
I liked that this property was in the Old Montreal area. So it’s close to shops, restaurants and cafes and within walking distance to most areas. The property is clean and quiet. The only thing I didn’t like is that they don’t do daily house cleaning. Not even emptying the trash replenish some toiletries. wish I knew that. We had three people in the room and stayed for three nights so the trash did build up. You can call and request but that can be a pain cause then you’re waiting for them to deliver.
Stayed 3 nights in Mar 2024
Response from Catherine from Front Desk on 27 Mar 2024
Thank you for this review. We are happy to hear that you had a good time at our hotel and we are sorry for the complications you had with housekeeping.Looking forward to welcoming you again soon!

6/10 Okay

Rogelio

Travelled with family
Liked: Staff & service, property conditions & facilities
The rooms needs a renew. The bed it have even deformations for the use people. And the clean room is just acceptable.
Stayed 2 nights in Mar 2024
Response from Catherine from Front Desk on 27 Mar 2024
Thank you for your review. We are aware that the hotel is getting old. We are currently awaiting renovations later this year. We are sorry about the inconveniences.

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Catherine from Front Desk on 27 Mar 2024
Thank you for your review. We are happy that you had a good experience!

10/10 Excellent

Christian

Stayed 1 night in Mar 2024
Response from The Front Desk on 13 Apr 2024
Dear Christian, Thank you choosing our hotel. We are glad to see that you enjoyed your stay. We will see you next time!

8/10 Good

Mohammad, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking was a hassle. Not a lot of spots in the garage. Also the breakfast area had way too much rush and they run out of bacon yogurt milk etc. and it was not replenished soon enough. Like we found out they had items once we were done because they had run out when we were in line to get it. Apart from that it was good. Great location etc.
Stayed 2 nights in Mar 2024
Response from Joao Sobral - Rooms supervisor on 17 Mar 2024
Dear Mohammad,thank you for your comments. We are happy to hear that overall you had a positive experience and thank you for naming what can be improved. We hope to welcome you back in another opportunity!

8/10 Good

Carolynn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location and also the free breakfast. When we called down for service, an extra luggage rack, I called twice but it never arrived and it was slow when we did receive the items we requested. Also the pool is way too small. My child enjoyed it but there really no room To sw. The breakfast was great and the service here was excellent
Stayed 5 nights in Mar 2024
Response from Joao Sobral - Rooms supervisor on 17 Mar 2024
Dear Carolynn,thank you for your comments. We are happy to hear that overall you had a positive experience and thank you for naming what can be improved. We hope to welcome you back in another opportunity!

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 5 had a beautiful 2-night stay in Old Montreal. With three kids in tow (13,10 & 7yrs) we were able to walk everywhere we needed. Lots of shops, restaurants and attractions to visit. Quick access to Metro Place-des-Armes station for a visit to Bio-dome, too! We will definitely stay at Springhill for future visits to Old Montrel!
Stayed 2 nights in Mar 2024
Response from Joao Sobral - Rooms Supervisor on 15 Mar 2024
Dear Anthony,we are thrilled to read your comments! It was a pleasure to have you as a guest and we hope to welcome the family again!

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Science Centre and Grande Roue. Clean hotel, very kind hotel representatives. My 12 year old and I enjoyed sleeping here. Swimming was very popular among children!!!
Stayed 2 nights in Mar 2024
Response from Joao Sobral - Rooms supervisor on 15 Mar 2024
Dear Maria,thank you for your comments. We are happy that you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

Kathryn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot for first time visiting Montreal. Lots of Food and tourist shops in all directions. Hotel smelled so good! Very clean. Big breakfast bar included. Parking $35 but worth it instead of driving in circles finding it somewhere else for probably more.
Stayed 1 night in Mar 2024
Response from Joao Sobral - Rooms supervisor on 14 Mar 2024
Dear Kathryn,thank you for your comments. We are very happy to read that you enjoyed your stay and hope to welcome you back soon!

8/10 Good

jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Joao Sobral - Rooms supervisor on 13 Mar 2024
Dear Jennifer,thank you for evaluation. We are happy that you enjoyed your stay!

6/10 Okay

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was awful and so was the parking, the rest was good
Stayed 2 nights in Mar 2024
Response from Joao Sobral - Rooms supervisor on 23 Mar 2024
Dear Paula,thank you for sharing your comments. We are sorry to hear that your experience was not up to your expectations.We shared your feedback with the breakfast team to allow them to improve our service.

8/10 Good

KEN

Stayed 1 night in Mar 2024
Response from Joao Sobral - Rooms supervisor on 2 Apr 2024
Dear Ken,thank you for your review. We hope to see you again!

8/10 Good

Julie

Liked: Cleanliness, staff & service
Perfect location.
Stayed 1 night in Mar 2024
Response from Joao Sobral - Rooms supervisor on 9 Mar 2024
Dear Julie,thank you for evaluating your experience with us. We are happy you enjoyed your stay and our location!

10/10 Excellent

martyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our needs
Stayed 1 night in Mar 2024
Response from Joao Sobral - Rooms supervisor on 8 Mar 2024
Dear Martyn,thank you for your comments! We are thrilled that you enjoyed your stay with us.See you soon!

6/10 Okay

Sylvia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Overall nice budget friendly hotel compared to other surround hotels. Rooms good be a bit bigger, air conditioning/heater old and made a lot of noise therefore I turned it off. Pool area small but ok. Free Continental breakfast better then other hotels I’ve been too. Biggest advantage is the location…For the price, it’s an ok hotel.
Stayed 1 night in Mar 2024
Response from Joao Sobral - Superviseur de l'hebergement on 8 Mar 2024
Dear Sylvia,thank you for sharing your remarks about your stay. We are happy you enjoyed our location!