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Reviews of Novotel Montreal Aeroport

4 out of 5
Novotel Montreal Aeroport
2599 boulevard Alfred Nobel, Montreal, QC

Reviews

8.0

Very good

Rating 10 - Excellent. 445 out of 1004 reviews" "
Rating 8 - Good. 294 out of 1004 reviews" "
Rating 6 - Okay. 127 out of 1004 reviews" "
Rating 4 - Poor. 65 out of 1004 reviews" "
Rating 2 - Terrible. 73 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Bhavin

Travelled with family and small children
Liked: Staff & service
NOT CLEAN..
Stayed 2 nights in Apr 2024

10/10 Excellent

Kwame

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

IAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great experience
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what we needed
Stayed 2 nights in Apr 2024

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Liked: - Friendly / efficient staff - Clean room - King size bed in a spacious room - Heated Pool / Hot Tub - Affordable accommodations - Close to many dining options by car Did not like - No "glass cups" included in the room - Missing Thongs to grasp Ice Cubes - Hot Tub Activation button difficult to activate and not much help from pool guy - finally realized you need to press button extra hard - Pool shower not in working order - 2/2 Treadmills in Gym out of order. - Missing pool towels in 2/3 visits. Overall good experience!
Stayed 1 night in Apr 2024

10/10 Excellent

Sidi Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to go to if you want to rest after a long flight
Stayed 1 night in Apr 2024

6/10 Okay

Jahanzeb

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked to see an area for smokers, even though i dont smoke. They should have a safe space for their enjoyment. Also, its a pet friendly hotel and i would have loved tiled floors. Wonderful dinner, beds and bathrooms here.
Stayed 1 night in Apr 2024

6/10 Okay

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very thin walls. Neighbors were having a great night, two nights in a row. Some sort of mechanical noise that never stopped. Nice hotel. But pretty frustrating sleeps due to all the extra noise.
Stayed 2 nights in Apr 2024

6/10 Okay

Erika

Travelled with family
Liked: Cleanliness
It was noice and surrounding bad
Stayed 2 nights in Apr 2024

10/10 Excellent

Kim, Fort Saskatchewan

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Was close to airport and central to where we needed to be. Our room was clean and nice
Stayed 5 nights in Apr 2024

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Odette

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Could be cleaner
Stayed 3 nights in Apr 2024

10/10 Excellent

IAN

Travelled with partner
Liked: Amenities
Great location and friendly staff
Stayed 3 nights in Mar 2024

10/10 Excellent

Young

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Monique

Stayed 1 night in Apr 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff at check-in. Bilingual, which made easy for us to converse in English.
Stayed 1 night in Apr 2024

10/10 Excellent

Steeve, Quebec

Business traveller
Room is far from what I expected for the price!
Stayed 1 night in Apr 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

hardik

Stayed 2 nights in Mar 2024

4/10 Poor

Harshad

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
On day 1, around 1 am the AC System broke and was making too much noise letting my family unable to sleep. I went downstairs with the issue and the recepotinist named YASIR was so rude that he refused to change my room and said "Just plug it out, that's it! it's common sense". That were his exact words. Is this how you talk with your customers? Do you try to tell your customers that they are stupid? Do you think of yourself as oversmart?. As a solution, he just offered the temporary transportable small heater and my family and me had to sleep in that same room in that cold without any air circulation and with that small heater which was not hetaing the enitre place properly. It was a very uncomfortable experience and that guy YASIR seriously neither have any respect for customers nor he talks properly. Forget having a solution to the problem.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jean Bosco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant
Stayed 1 night in Mar 2024

10/10 Excellent

sam

Everything was fine. The bed comfortable but the pillows were terrible. Too hard to sleep on The client should have the choice of pillow firmness
Stayed 1 night in Mar 2024

8/10 Good

Raul, Lima

Good size of beds. Nothing further to comment
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Stayed 1 night in Mar 2024

8/10 Good

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk provides wheel locks, for your vehicle to prevent thefts.
Stayed 1 night in Mar 2024

8/10 Good

Albert

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall my friend and I had a good experience. The place was quiet and clean with good parking.
Stayed 1 night in Mar 2024

10/10 Excellent

Joëlle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marc-André

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Nathalie

Travelled with family
Clean, quiet, efficient. No complaints. Highly recommend
Stayed 1 night in Mar 2024

6/10 Okay

Sara

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Rachel

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very clean. Would stay again.
Stayed 4 nights in Mar 2024

8/10 Good

Graeme

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Roger, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Qian

Stayed 3 nights in Mar 2024

10/10 Excellent

Eric

Stayed 1 night in Mar 2024

10/10 Excellent

Albina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent! Breakfast was fast and efficient
Stayed 1 night in Mar 2024

10/10 Excellent

Anick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was perfect, great service with a smile :) would definitely stay again!
Stayed 1 night in Jan 2024

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Just need a place close to the airport. This was perfect.
Stayed 1 night in Mar 2024

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and easy
Stayed 1 night in Mar 2024

10/10 Excellent

Adel, Fairport

Liked: Staff & service, amenities, property conditions & facilities
The hotel was clean and offered the needed amenities at a reasonable price. It was close enough in the area of the airport although not very close. I would have no reservations staying there again if I come to Montreal and want to stay somewhat close to the airport or the West Isle area of the city.
Stayed 2 nights in Feb 2024

6/10 Okay

Shawn

Stayed 1 night in Feb 2024

10/10 Excellent

Alex

Stayed 1 night in Feb 2024

8/10 Good

Jo Ann

Good location and friendly staff.
Stayed 1 night in Feb 2024

8/10 Good

stephane

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool
Stayed 1 night in Feb 2024

6/10 Okay

ZORA

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Not very clean ! Bed not confortable ! And the reception called me by mistake at 4:30 am. The only think that I loved was the locks for cars
Stayed 2 nights in Feb 2024

6/10 Okay

Noah

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
We reserved two rooms online in January. But when we arrived at the hotel it was overbooked and we only got one of the two rooms we booked and paid for. If it wasn't for a VERY HELPFUL employee named Yassir, we would have had a much, much more terrible experience. Yassir was the only person who was trying to help us in our unfortunate situation. And he's the only saving grace for a overpriced hotel.
Stayed 1 night in Feb 2024