Hotel Mesra Haiwan Kesayangan di Monticello

"The front desk clerk was amazing! We had added an additional evening after our initial booking and Expedia didn't send it over to the hotel. Not only did he take our word for it and get us checked in before having a confirmation, he called Expedia on my behalf so I didn't have to struggle with a very tired 8 year old and annoyed 13 year old in the lobby while on the phone. We were in town for a softball tournament and had already unpacked our car too. When I came back through the lobby after...

"First time staying there ins some time. As I remembered, the staff were cordial and accommodating. Service staff went out of their way help and assist. Facility was under renovation. Changes to room made them more comfortable. Area around the immediate outside could use some sprucing up (butts, etc.) "

"The facility was clean. The staff was excellent! The rooms were perfect!! "

"Very good"

"Large, comfortable room at a great price. The free laundry is an extra bonus!"

"They need to get better and more eco-friendly cups at the coffee station. There's still no daily cleaning since COVID restrictions, which most hotels have gone away from. While it's not always needed, for a week's stay, some attention to TP and other items would be appreciated. It seems they're doing as much as cheaply as possible and it's starting to show. "

"The breakfast was really good! We stayed on two different occasions while traveling. The first stay was on first floor and that was a very quiet room. The second stay was on 3rd floor and right next to the highway, so rather noisy."

"Front desk was polite, for the price its worth staying here. "