This hotel was a complete bait and switch. My fiancé and I were looking for a nice hotel to end our long trip, specifically one with a tub to soak in. We chose this place because it advertised a deep tub in the premier king room, plus it had a fireplace!
However, our experience began to go downhill as soon as we arrived. First, we discovered that the elevator buttons didn’t all light up when pressed. While it was unnerving, the elevator did eventually move. When we got to our room, it was average for what we expected from their top-tier offering, and, disappointingly, the tub was missing.
I went to the front desk to discuss the situation and request a room with the tub we had paid for. The woman at the desk offered a half-hearted apology, stated that a room with a tub wasn’t available, and then quickly moved on to assist the next guest.
Later that night, we tried to use the fireplace in our room, but it barely lit. Once again, the staff was unhelpful in resolving the issue.
I highly recommend avoiding this hotel! It's not worth paying a premium for such a disappointing experience!
