4/10 Lemah
Anabel
Mengembara bersama kumpulan
3 Apr 2026
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan
When we checked in, the suite in the attic was 81 degrees Fahrenheit with no AC. When we went to the front desk to let them know, they told us there was nothing they could do. We asked if we could buy a portable AC or fans and be reimbursed and they said no. We asked if they could send someone to buy something of that kind and they said no. They gave us a broken fan, then when we informed them that it was broken, they could only provide a different one because another smaller room was empty in the house. We inquired about a partial refund since the room was not up to standard and were told no as well. We talked to Expedia about the issue, and they told us the only way to get a refund was to cancel the remainder of the reservation. We told Expedia that we would finish the reservation. However, the next morning the hotel told us that they had checked us out at Expedia’s request. Expedia told us they made no such request to the hotel. The hotel told us we could not just rebook the room because it was sold out. After two hours on the phone with Expedia and conversations with the front desk, we were leaving with nowhere to sleep and they then informed us that the room was available and we could stay. So they had told us it was sold out because our reservation was still on the room, though we had allegedly been checked out and refunded already. Even if the fault of Expedia, all could have been avoided if the hotel just addressed the room temperature and cared at all about guests.
Anabel
Menginap 3 malam pada Mac 2026
