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Reviews of Best Western Plus Monterey Inn

2.5 out of 5
Best Western Plus Monterey Inn
825 Abrego Street, Monterey, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 509 out of 1001 reviews" "
Rating 8 - Good. 360 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful amenities! Always stay here when we visit.
Stayed 6 nights in Apr 2024

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed from Saturday to Tuesday. Clean and simple. The included breakfast was nice. Hot, fresh food every morning. The surrounding area is peaceful, with less traffic but not far away from the old fisherman’s wharf, Trader Joe’s, and various restaurants. The room is plenty spacious for a family of 3 or 4. The included parking is easy to get to. Staff is friendly. We had an all around pleasant stay. Would stay again.
Stayed 3 nights in Mar 2024

6/10 Okay

Stephen

Travelled with family, Travelled with family and small children
Heated pool and spa. Continental breakfast was just okay.
Stayed 2 nights in Mar 2024

8/10 Good

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One small critique - the hotel is noisy inside. Loved that there were screen doors that open!
Stayed 4 nights in Mar 2024

8/10 Good

Adlert

Liked: Staff & service, property conditions & facilities
Quite and close to dinning
Stayed 2 nights in Mar 2024

8/10 Good

Brian

Stayed 3 nights in Mar 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, quiet and a good location. Will stay at this hotel again.
Stayed 1 night in Feb 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Choice for Monterey
I have nothing but good things to stay about our stay here. The front desk staff were so friendly and accommodating. The parking was easy and plentiful. There is tea and coffee always available in the lobby. The room was clean and had a sliding door with a screen, for fresh bug free air. The beds and pillows were super comfy. I didn’t hear a single noise during the night. There was a wonderful ceiling fan, which I think should be mandatory in all hotel rooms. The sink was separate from the toilet and shower, which makes sharing a room so much easier. There was plenty of hot water. The cooked breakfast was yummy. A couple of our group said the coffee was bad. I don’t drink coffee (it always tastes bad to me), so I’d say this place was perfect with no room for improvement. The Best Western will now always be my first choice when staying in Monterey.
Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Love the location. The hotel is vary well done.
Stayed 1 night in Dec 2023

10/10 Excellent

lujan

Travelled with family
Liked: Amenities
Full breakfast, friendly helpful staff.
Stayed 3 nights in Dec 2023

10/10 Excellent

jiefeng

Stayed 1 night in Dec 2023

10/10 Excellent

Cristhian

Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location and it’s on/off access to freeway.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality.
Stayed 1 night in Nov 2023

8/10 Good

Julie

Stayed 1 night in Nov 2023

10/10 Excellent

Raghunath, Fairfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great friendly staff, clean and quiet hotel with free spacious parking, easy walk to restaurants and attractions.
Stayed 2 nights in Nov 2023

10/10 Excellent

Natasha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly.
Stayed 2 nights in Nov 2023
Response from BWP Monterey Inn on 17 Nov 2023
Glad you enjoyed your stay. Thank you!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds are great
Beds are so comfortable
Stayed 2 nights in Nov 2023
Response from BWP Monterey Inn on 17 Nov 2023
Glad you enjoyed your stay. Thank You!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and friendly for my stay. The hotel was also very well kept and clean. Thank you all for your hospitality.
Stayed 2 nights in Nov 2023
Response from BWP Monterey Inn on 17 Nov 2023
So glad you enjoyed your stay. Thank You!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one night stay.
Nice clean hotel. Comfy bed. Water pressure pretty good. The breakfast was nice to have before a day in Monterey. Close to the theater we saw a show and easy to get to cannery row as well.
Stayed 1 night in Nov 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Amit

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

ED, Staten Island

Travelled with family
Liked: Cleanliness, staff & service
Outdated but clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. October 27- 29 2023
Stayed 2 nights in Oct 2023

10/10 Excellent

DAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western never disapoints
Comparing with other Best Western hotels everything was very good except the ice machine in our floor was defective and the food portion in the breakfast area smaller.
Stayed 2 nights in Oct 2023

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good accommodations. Staff very friendly and helpful. Quiet
Stayed 1 night in Oct 2023

10/10 Excellent

PAMELA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Comfortable accommodations. Modern and updated interior. Good breakfast buffet. Very good staff .
Stayed 1 night in Oct 2023

4/10 Poor

Otilia

Travelled with partner
Liked: Cleanliness, staff & service
Kids running up and down the hallway. People talking and slamming door etc
Stayed 1 night in Oct 2023
Response from - on 16 Oct 2023
Dear Otilia,Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements.Our team and I are regretful that your stay was not a quiet and peaceful one. Our apologies for all the noise irritants and any and all inconveniences. Sincerely,Diane SpadaroGeneral ManagerBest Western Plus Monterey In

10/10 Excellent

Kuan Un

Business traveller
Stayed 4 nights in Oct 2023

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Sing, Fremont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t hesitate to stay here again!
The staff at best Western was warm, helpful, and friendly. The room was good size with a comfortable bed, sitting area, work space, and a TV. They were an endless number of places for food within a couple of miles. The beach was a short drive away. We would stay here again anytime. Breakfast is available and the coffee was even good.
Stayed 1 night in Sep 2023

8/10 Good

Cheri

Stayed 1 night in Sep 2023

10/10 Excellent

Nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Underground garage handy
Stayed 4 nights in Sep 2023

4/10 Poor

sherry

Stayed 1 night in Sep 2023
Response from - on 7 Oct 2023
Dear Sherry,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements.If I can provide any assistance, please don't hesitate to contact the property directly.Sincerely,Diane SpadaroGeneral ManagerBest Western Plus Monterey Inn

10/10 Excellent

Adriana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Close to beach and across the street to Mountain Mikes and gas station. Free Breakfast in the morning eggs and bacon are the paper like foods but cereal and fruit, oatmeal, milk is much appreciated when traveling with kids! Over all comfy beds and good location!
Stayed 1 night in Sep 2023

10/10 Excellent

martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is so clean. Jacuzzi is wonderful. Jets are very strong.
Stayed 1 night in Sep 2023

10/10 Excellent

maria

Stayed 1 night in Sep 2023

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Martin E, Weston

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

mario

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was so nice and helpful.. Very clean. Would stay there again.
Stayed 2 nights in Aug 2023

8/10 Good

Lucy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great location 15 min walk to the wharf and an extra 15 min to cannery row. Large rooms, good size very comfy beds. Jacuzzi was lovely and hot. Pool closes at 9pm. Good breakfast and 24hr free hot drinks in reception. There is also a free trolley in Monterey that takes you to cannery row and the wharf.
Stayed 1 night in Jul 2023

4/10 Poor

Casey

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from - on 23 Jul 2023
Dear Casey,Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements.If I can provide any assistance, please don't hesitate to contact the hotel directly.Sincerely,Best Western Plus Monterey Inn

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was really good, the rooms really clean and the people in the front desk were polite all the time ... Only bad thing in my opinion breakfast area is too small not enough space to sit
Stayed 3 nights in Jul 2023

8/10 Good

Diana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was exceptional! Nice hotel and breakfast. We were just surprised there is no air conditioning. We had a corner room so we’re able to open the balcony door with only screen open and also the window. The screen in that window was bent but we didn’t see any bugs. It’s just loud trying to tune out cars and such when going to sleep and we’re a family with horrid allergies so ac is better for us, but it definitely helped get it cool enough with both of those open.
Stayed 1 night in Jul 2023

8/10 Good

Ke

Liked: Cleanliness, staff & service
Good location, staff is friendly, the facility is a little old, the water temperature randomly dropped during shower.
Stayed 1 night in Jun 2023

8/10 Good

Jessie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great very helpful very polite. Property was very nice area around it was beautiful. The only negative was unfortunately the toilet didn’t work and we had to be moved to a different room and then the toilet didn’t work in that room and we had to be moved to a different room, but other than that everything was great.
Stayed 3 nights in Jun 2023