Desk, free cots/infant beds, free WiFi, bed sheets

Reviews of Red Roof Inn Monroe

2 out of 5
Red Roof Inn Monroe
927 Martin Luther King Jr Dr, Monroe, LA

Reviews

7.6

Good

Rating 10 - Excellent. 141 out of 351 reviews" "
Rating 8 - Good. 94 out of 351 reviews" "
Rating 6 - Okay. 46 out of 351 reviews" "
Rating 4 - Poor. 37 out of 351 reviews" "
Rating 2 - Terrible. 33 out of 351 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom was gross
Stayed 2 nights in May 2024
Response from Carla RediResponse Specialist on 24 May 2024
Dear Jose,Thank you for taking the time to tell us about your experience at the Red Roof Inn Monroe. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory. You mentioned that the bathroom lacked cleanliness. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future should you have any issues, please do not hesitate to reach out to our front desk so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Shameka

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on 26 May 2024
Thank you for taking the time to write about experience at the RED ROOF INN MONROE. Shameka, I am happy to hear that you found our hotel to be clean. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Shameka, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 Good

Shameka

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on 21 May 2024
Dear Shameka,Thank you for taking the time to tell us about your experience at the Red Roof Inn Monroe. We are delighted to see that you were pleased with the cleanliness of our hotel, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

RollingWithStoney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just passing through. Nice n quiet. Relatively safe it felt
Stayed 1 night in May 2024
Response from Oniel Rediresponse Specialist on 25 May 2024
I want to thank you Valued Guest, for taking the time to post a review of your stay at the Red Roof Inn Monroe. It is so rewarding to read that you had a great encounter with us and we truly appreciate you making us aware. Another thing we acknowledged was that you took liking to our property's serenity. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great service... thanks for an enjoyable weekend.
Stayed 2 nights in May 2024
Response from Tianna RediResponse Specialist on 14 May 2024
Hello Richard, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Monroe. It is so rewarding to read that you were pleased the hospitality of our staff who made your weekend an enjoyable one. It is our primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof Management RediResponse Specialist

8/10 Good

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great for the price
Stayed 2 nights in May 2024
Response from Oshane RediResponse Specialist on 6 May 2024
Dear Wesley, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN MONROE regarding the great price. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Oshane RediResponse Specialist on 7 May 2024
Hello Josh, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MONROE and I appreciate your 5\5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 Poor

Marshell, Smyrna

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was very small and the rooms were like small boxes made of expose concrete.
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on 27 Apr 2024
Dear Marshall, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MONROE. We sincerely appreciate your comments and we're very sorry you were unhappy with the size of the property and the room. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Your feedback is truly appreciated, and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Samantha RediResponse Specialist on 5 May 2024
Thank you for your positive rating, David. The staff at the RED ROOF INN MONROE and I were so glad we earned your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Just needed a place to sleep on a long trip. The beds were comfortable
Stayed 1 night in Apr 2024
Response from Dannielle Rediresponse Specialist on 10 Apr 2024
Dear Linda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MONROE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the comfortable beds. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 Poor

Ann

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was black mold in the bathroom. No coffee in room.
Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on 7 Apr 2024
Dear Ann, Thank you for taking the time to tell us about your experience at the Red Roof Inn Monroe. I am truly disappointed that you did not leave with a good impression of our hotel. As we strive to provide the comforts of home, the issues that you’ve brought to my attention regarding no coffee available and possible mold are troubling. To uphold our company's high standards, I have shared your comments with the management to have your claims investigated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you have a good day. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

10/10 Excellent

Shaunce

Liked: Cleanliness, staff & service, property conditions & facilities
It’s ok
Stayed 7 nights in Mar 2024
Response from Dannielle Rediresponse Specialist on 28 Mar 2024
Hello Shaunce, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MONROE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities
Doesn't look like much on the outside but the rooms were very clean and just as advertised. Great stop from Dallas on our way to Florida. Would stay here again!
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on 16 Mar 2024
Thank you, Charlotte, for taking the time to tell us about your stay at the Red Roof Inn Monroe. I am glad that you were pleased with our clean room and our convenient location. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the rooms . They each have a brick wall that , I think adds an excellent vibe to the room. Very clean and the bathroom had a nice sized jet tub. Water smells a little weird but it’s normal for the area. Will definitely be staying again when I’m back in the area
Stayed 1 night in Mar 2024
Response from Kamaria RediResponse Specialist on 19 Mar 2024
Dear Jessica,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MONROE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the room and all the other positive feature highlighted. However, I sincerely apologize for the situation you mention regarding the water. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 Poor

Amber

Stayed 2 nights in Mar 2024
Response from Dannielle Rediresponse Specialist on 26 Mar 2024
Hello Amber, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MONROE and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Nicole

Business traveller, Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Easy location close to the highway and restaurants.
Stayed 1 night in Feb 2024
Response from Chirell RediResponse Specialist on 1 Mar 2024
Dear Nicole,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Monroe. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our easily accessible location and being in close proximity to highway and restaurants. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing. Quiet. The rooms are very well maintained and worth every penny.. refrigerator hardly worked but that didn’t stop the comfortable stay most amazing stay I’ve had in a long time.. trully recommend!!
Stayed 1 night in Feb 2024
Response from Chirell RediResponse Specialist on 28 Feb 2024
Dear Ashley,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Monroe. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about your amazing stay, well maintained room and comfortable stay. Your comments in regards to refrigerator hardly working is truly disheartening. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

8/10 Good

WAYNE

Liked: Property conditions & facilities
Disliked: Amenities
Good value, clean location was good for my trip agenda. Door difficult to open
Stayed 1 night in Feb 2024
Response from Chirell RediResponse Specialist on 26 Feb 2024
Dear Wayne,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Monroe. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our good value and clean location. You indicated that you were unsatisfied with the door being difficult to open. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist

2/10 Terrible

Dionne

Never again
Stayed 2 nights in Feb 2024

2/10 Terrible

Bryan, Quinlan

Business traveller
Disliked: Amenities, property conditions & facilities
My
Stayed 1 night in Feb 2024
Response from Chirell RediResponse Specialist on 25 Feb 2024
Dear Bryan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Monroe and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

10/10 Excellent

Jose D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chirell RediResponse Specialist on 26 Feb 2024
Dear Jose,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Monroe and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Chirell RediResponse Specialist on 25 Feb 2024
Dear Nicole,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Monroe and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

8/10 Good

Patti

Liked: Cleanliness, property conditions & facilities
Very clean bad neighborhood
Stayed 1 night in Feb 2024
Response from Samantha Rediresponse Specialist on 20 Feb 2024
Dear Patti, Thank you for taking the time to tell us about your experience at the Red Roof Inn Monroe. I am happy you were pleased with the cleanliness of our facility. However, you indicated that the area in which we reside was not to your liking, which was truly disheartening to hear. Nevertheless, our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Thanks again and we look forward to your next stay at Red Roof. Sincerely,Red Roof Management

6/10 Okay

Lynn

Travelled with family
Liked: Cleanliness, staff & service
It was what it was.
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on 13 Feb 2024
Dear Lynn, We at the RED ROOF INN MONROE appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding detailed comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

10/10 Excellent

GEORNESHIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Recordo Rediresponse Specialist on 7 Feb 2024
Hello Georneshia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Monroe and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 Poor

Wanda

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from OnielRediresponse Specialist on 28 Jan 2024
Hi Wanda,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the Red Roof Inn Monroe. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Terrible

kandice

Stayed 1 night in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 14 Feb 2024
Dear Kandice, We at the RED ROOF INN MONROE are saddened to have earned your low scoring of 1/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

4/10 Poor

Candace

Disliked: Cleanliness
Big room. Noisy heater but the room is nice and warm. I've already killed 3 roaches in the room.
Stayed 1 night in Jan 2024
Response from LaTunde, Rediresponse Specialist on 22 Jan 2024
Dear Candace,I appreciate you sharing your feedback following your stay at the RED ROOF INN MONROE. At Red Roof we are pleased to know that the size of the room was to your liking, you also stated that the room was nice and room. I was saddened to read that your stay fell short of your expectations due to the insects and other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Gabriel, Tyler

Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on 17 Jan 2024
Hello Gabriel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Monroe and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Patrick

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on 16 Jan 2024
Hello Patrick,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Monroe and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

RoDerrick

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean big soft king size
Stayed 1 night in Dec 2023
Response from Antonio, RediResponse Specialist on 8 Jan 2024
Dear RoDerrick,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MONROE. It’s great to hear that you found our rooms to be clean and spacious with great amenities. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Rucksboy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room big stupid king size soft bed 100
Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on 8 Jan 2024
Dear Rucksboy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MONROE. It’s great to hear that you found our rooms to be clean and spacious with great amenities. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Malikah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on 3 Jan 2024
Hello Malikah, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Monroe and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Keane

Response from Adraine Rediresponse Specialist on 9 Feb 2024
Hello Keane, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MONROE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 Okay

Hongwei

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on 1 Jan 2024
Hello Hongwei, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Monroe and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Anastasia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dirty People outside loitering Noisy
Stayed 1 night in Dec 2023
Response from Adraine Rediresponse Specialist on 30 Dec 2023
Hello Anastasia,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MONROE and I appreciate your score following your stay. We apologize for the inconvenience caused by the noise, people loitering and the cleanliness of the hotel. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 Okay

Leah

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Response from Adraine Rediresponse Specialist on 9 Feb 2024
Hello Leah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MONROE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 9 Dec 2023
Thank you for sharing your 10/10 rating with us, Carolyn. Our staff at the Red Roof Inn Monroe was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

10/10 Excellent

JEROME

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. Room was clean and quiet and comfortable. I was able to rest comfortably
Stayed 2 nights in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on 30 Nov 2023
Hi Jerome,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Monroe with us. It was so rewarding to see that we earned your 5/5 score with our clean property and our comfortable rooms. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Kristy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I should be able to walk from the shower to the bed without my feet turning black. Just mop the floor and quit being lazy.
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on 28 Nov 2023
Thanks for sharing your feedback with us, Kristy. The team at our Red Roof Inn Monroe was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor floor cleanliness hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Roland

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on 22 Nov 2023
Hello Roland, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MONROE and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping came every morning around 8 banging on the door. The door had a huge gap underneath it where you could see outside . The staff were rude & not friendly
Stayed 2 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on 21 Nov 2023
Dear Jessica,Thank you for your review following your stay at Red Roof Inn Monroe. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. I was truly saddened to read that your staff encounter was less than ideal. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Aavash

Stayed 3 nights in Aug 2023
Response from Xao Red Roof Management RediResponse Specialist on 15 Nov 2023
Hello Aavash,Your review of the Red Roof Inn Monroe was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 5 nights in Oct 2023
Response from Oshane RediResponse Specialist on 11 Nov 2023
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MONROE and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Timothy

Business traveller, Travelled with partner
Disliked: Staff & service
Evening office clerk gave our reservation to a completely different person shortly after we made the reservation and we were still six hours away. When we arrived, we were told to contact Travelocity as they showed no active pending reservations. They called us back inside stating our room was given away to someone with a similar name but wrong person. They would not pull our card info off that room and attach it to the new room, nor were we given any guarantee that damages to the other room wouldn’t come back against us. We were told the new room was free of charge as the other room was already booked and stayed in. I have a lot of concerns about the check-in policy at this location. No confirmation of booking number or confirming card on booking or anything. Now someone else has a free room without any penalty of damages and we are taking the risk.
Stayed 1 night in Oct 2023

2/10 Terrible

Diamond

Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on 21 Oct 2023
Hello Diamond, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MONROE and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 Poor

Eva

Liked: Staff & service
Disliked: Property conditions & facilities
Service was fine. Room was cleaned. The thing I felt a need to report (which I don’t normally do) was the overwhelming odor upon entering the room. Not sure there’s a fix for it.
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on 16 Oct 2023
Thank you for your honest feedback, Eva. I am thrilled to hear that our service was fine and our room was clean. I see your complaint in relations to the the overwhelming odor upon entering the room. Let me humbly apologize for the impact this had on your experience with us. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concern as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Monroe. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and priced for the amenities. The faux wooden floors are excellent. No smelly carpeted floors! More hotels should offer this! No breakfast offered.
Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on 15 Oct 2023
Dear Barbara,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MONROE. We value you as a our guest and welcome your 4/5 score. It's thrilling to hear that you were pleased with our cleanliness, competitive rates and amenities. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Please know that we do value your business and will take your suggestion about breakfast into consideration. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Quan

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to VCOM
Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on 12 Oct 2023
Hello Quan,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MONROE. It's wonderful to hear how convenient our location was for your travel needs. We always enjoy hearing about the positive experiences our guests have at our Red Roof properties. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Freddie

Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on 11 Oct 2023
Hello Freddie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MONROE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist