Mountain view

Reviews of My Place Hotel - Missoula, MT

3 out of 5
My Place Hotel - Missoula, MT
2951 Expo Pkwy, Missoula, MT

Reviews

8.6

Excellent

Rating 10 - Excellent. 526 out of 1001 reviews" "
Rating 8 - Good. 296 out of 1001 reviews" "
Rating 6 - Okay. 88 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very clean and does not have a strange odor. Staff was extemely polite and helpful. Wish i could stay longer!
Stayed 1 night in May 2024

8/10 Good

Jennifer

Travelled with family
Liked: Staff & service
My Place was great for the price point. Personable and helpful staff. Comfortable room with mini kitchen and not far from central Missoula.
Stayed 2 nights in May 2024
Response from Rodney on 15 May 2024
Thank you for the kind review and we look forward to seeing you again

8/10 Good

Donald

Liked: Staff & service, property conditions & facilities
I did not care from staff children running around the property, making noice, especially on the upper floors, ignoring guests by covering their ears when guest talks to them. Staff was very acommodating when kids not around. Like kids were off limits when there with parent. I have traveled for the over 50years in the US and Europe and never seen a hotel or motel allowing family during work hours. If they were there,kept out of site or quiet. The room was as expected. The refer was was noisy and came on several times during the nite. Everything else was as expcted.
Stayed 5 nights in May 2024
Response from Rodney on 12 May 2024
Thank you for sharing your experience with us. We'll address the noise concerns and ensure a more peaceful environment for our guests. We appreciate your feedback and hope to welcome you back for a better stay in the future

10/10 Excellent

Kira, Oak Harbor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so comfortable and clean and well maintained. I could easily stay here for extended stays and be very happy. I loved the staff. The beds were amazing and the kitchen was perfect for preparing healthy meals and relaxing. This hotel is a great find and in a really great location as well. Checks all the boxs
Stayed 1 night in May 2024
Response from Rodney on 12 May 2024
It's wonderful to hear that you had such a positive experience during your stay! We're thrilled that you found our hotel comfortable, clean, and well-maintained, and that our staff made your stay enjoyable. We're delighted that our amenities, including the beds and kitchen, met your expectations and allowed you to relax and prepare meals comfortably. Thank you for highlighting our great location as well! We're glad we could check all the boxes for you, and we look forward to welcoming you back for more extended stays in the future!

10/10 Excellent

Wendy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly, treat for dog, dog loving staff, nice kitchen facilities, and comfortable. Our first stay at My Place, and it won't be our last!
Stayed 1 night in May 2024
Response from Rodney on 12 May 2024
We're thrilled to hear that you and your furry friend enjoyed your stay at My Place! It's great to know that our pet-friendly policy, dog treats, and dog-loving staff made your visit special. We're glad you found our kitchen facilities convenient and enjoyed a comfortable stay overall. Thank you for choosing us for your first stay, and we can't wait to welcome you back for many more visits in the future!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rodney (GM) on 7 May 2024
Thank you for the kind review and as always thank you for staying at My place hotel in Missoula, we look forward to seeing you in the future. Safe Travels.

8/10 Good

Mark, Sheridan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room layout was very good. Nice size, full-sized refrigerator, small kitchenette. Need another luggage cart !
Stayed 1 night in Apr 2024
Response from Rodney on 6 May 2024
Thank you for your kind words about our room layout. We're glad to hear that you found it spacious and well-equipped with amenities like a full-sized refrigerator and kitchenette. Your feedback regarding the luggage cart is noted, and we'll look into providing an additional one to better serve our guests. We appreciate your suggestion and hope to welcome you back for another great stay soon!

10/10 Excellent

Paula

Stayed 1 night in Apr 2024
Response from Rodney on 6 May 2024
Thank you for staying with us, we look forward to seeing you in the future.

2/10 Terrible

Shirley

Disliked: Staff & service
My hospital/doctor visit to take out stitches on bothe legs due to blood clots removed and my life saved was changed from May1st to May 3rd. The motel would not change my dates or refund my money. This was a medical emergency not a chosen thing. Do not recommend this rude unforgiving motel. We will never book there again and will tell my friends about this too.
Stayed 1 night in Apr 2024
Response from General manager Rodney on 2 May 2024
I'm truly sorry to hear about the medical emergency you experienced and the lack of flexibility from the motel. Your situation sounds incredibly challenging, and we apologize for any additional stress caused by our inability to accommodate the change in dates. Your feedback is important to us, and we will review our policies to ensure greater understanding and flexibility in such circumstances in the future. We appreciate you sharing your experience, and we hope for your continued recovery. If there's anything else we can do to assist you, please don't hesitate to reach out. sincerely,

10/10 Excellent

maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from gm on 2 May 2024
thanks for staying at My place hotel Missoula

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During my second stay, the room had an awful smell. I probably should have mentioned that at the front desk, but I did air out the room. It's a nice facility and very reasonably priced. I would stay there again.
Stayed 1 night in Apr 2024
Response from Rodney on 25 Apr 2024
We're sorry to hear about the smell issue during your second stay. Your comfort is important to us, and we appreciate you airing out the room. Thank you for your kind words about our facility and pricing. We'll make sure to address the issue to ensure a pleasant experience for your future stays. We look forward to welcoming you back!

6/10 Okay

Diana

Liked: Cleanliness, property conditions & facilities
The property was clean, the location was convenient and the price was good. The only complaint I have is that there never seemed to be anyone at the front desk, which made check in and asking questions a challenge and just made me feel uneasy as a woman traveling with my kids.
Stayed 1 night in Apr 2024
Response from Rodney on 24 Apr 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our property clean and convenient. We apologize for the inconvenience and unease you experienced due to the front desk being occupied with laundry duties. Thank you once again for your feedback,

10/10 Excellent

Andrew, Polson

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean, quiet and comfortable. Great linens, pillow and bed. Great value for the money.
Stayed 1 night in Apr 2024
Response from Rodney on 23 Apr 2024
Thank you for the fantastic review! We're delighted you enjoyed the cleanliness, comfort, and value during your stay. We look forward to welcoming you back soon!

10/10 Excellent

Debbi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rodney on 24 Apr 2024
Thank You for the wonderful Rating, and safe travels

10/10 Excellent

matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Mostly everything seemed satisfactory. We found that the location of our room was to close to the stairs with the foot traffic coming down was a bit noisy. The only other issue was the refrigerator when it would cycle on during the night, it was kind of loud and takes some time to cycle off.
Stayed 1 night in Apr 2024
Response from Rodney on 23 Apr 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that overall, you found your stay satisfactory.I apologize for the inconvenience caused by the location of your room near the stairs and the noise from the refrigerator cycling on during the night. We understand how important a restful night's sleep is, and it's disappointing to hear that these issues impacted your stay.We will certainly look into the concerns you've raised and see what measures can be taken to address them. Your feedback is invaluable to us as we strive to improve and provide the best possible experience for our guests.We hope to have another opportunity to welcome you back and ensure a more comfortable stay.

4/10 Poor

Ben

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After throughly enjoying our stay at My Place in Kalispell it seemed like a no brainer to stay at My Place in Missoula. Well unfortunately the Missoula location had more negatives than positives. First off I found the staff less welcoming than as expected. It also sounded like elephants were going up and down the stairs during our entire stay. Being woken up at 5am because people going to work were trampling down the staircase with no regard or respect in their work boots. The side door slamming with authority was starling at all hours of the night and day. Lastly the green area surrounding the hotel was atrocious with the amount of dog poop. We even considered picking up all the dog poop just to avoid our dogs and ourselves from stepping in it, however we would have needed an entire roll of poop bags to accomplish this. I would use caution when thinking of booking this hotel.
Stayed 3 nights in Apr 2024
Response from GM on 22 Apr 2024
I'm truly sorry to hear that your experience at our Missoula location didn't meet your expectations, especially after enjoying your stay at our Kalispell location. Your feedback is invaluable, and we take your concerns seriously. We apologize for the noise disruptions and cleanliness issues you encountered. Rest assured, we'll address these issues with our team to improve our service and facilities. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr 2024
We're glad to hear you had a positive experience with us! Thank you for choosing to stay at our hotel. We appreciate your feedback and hope to welcome you back again soon!

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get to the freeway, and the staff was very friendly.
Stayed 1 night in Apr 2024
Response from Rodney on 23 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you found our location convenient for accessing the freeway and that you had a pleasant interaction with our staff.We look forward to welcoming you back on your next visit!

4/10 Poor

Robert

Travelled with family
Not as clean as it could be
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
We're sorry to hear that the cleanliness didn't meet your expectations. Your feedback is important to us, and we'll address this with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to provide a better experience on your next stay.

10/10 Excellent

Br

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 10 nights in Mar 2024
Response from Rodney on 23 Apr 2024
Thank you for the rating!

8/10 Good

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room not very clean, mirrors very dirty. Spaghetti sauce residue over the kitchen drawer handles. Front desk person super kind and cheerful.
Stayed 1 night in Apr 2024
Response from Rodney on 24 Apr 2024
Thank you for sharing your feedback with us. We're sorry to hear that the cleanliness of your room did not meet your expectations, especially with the mirrors and kitchen drawer handles. Please accept our sincere apologies for any inconvenience this may have caused during your stay.We're pleased to hear that our front desk person was kind and cheerful. We will certainly address the cleanliness issues you mentioned with our housekeeping team to ensure that such oversights are not repeated in the future.

8/10 Good

Jamie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rodney on 23 Apr 2024
Thank you for the rating!

10/10 Excellent

Elizabeth

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very nice and friendly, the room was very clean
Stayed 1 night in Apr 2024
Response from Rodney on 24 Apr 2024
Your kind words will be shared with our team as they serve as encouragement to continue delivering great service. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Linda

Stayed 1 night in Apr 2024
Response from Rodney on 6 May 2024
Thank you for staying with us, we look forward to seeing you in the future,

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rodney on 24 Apr 2024
Thank you so much for the rating. Safe Travels!

6/10 Okay

Wendy

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rodney on 24 Apr 2024
We're sorry to see that your experience with us did not meet your expectations. We value all feedback, even without comments, as it helps us identify areas where we can improve.

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Very well kept , good for the price.
Stayed 1 night in Mar 2024
Response from Rodney on 12 May 2024
Thank you for the kind remarks and we look forward to seeing you in the future

10/10 Excellent

Stephenie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of those places right off the freeway. But in spite of that we found it fairly quiet… they do have kitchens, but visitors should bring their own utensils. No pots and pans, plates, things like that, the staff are very friendly and professional. It is pet friendly, and we plan on staying here again.
Response from Rodney on 24 Apr 2024
We're thrilled that you found our staff to be friendly and professional, and we're delighted to hear that you plan on staying with us again. We love welcoming pet owners and their furry friends, and we look forward to hosting you and your pet on your next visit.

4/10 Poor

Amberly

Stayed 1 night in Mar 2024
Response from Rodney on 24 Apr 2024
We're sorry to see that your experience with us did not meet your expectations. We value all feedback, even without comments, as it helps us identify areas where we can improve.

10/10 Excellent

Scott

Stayed 1 night in Mar 2024
Response from Rodney on 24 Apr 2024
Thank you for the rating. Safe Travels.

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a one night stay.
Stayed 1 night in Mar 2024
Response from Rodney on 24 Apr 2024
We appreciate you choosing to stay with us and hope to have the opportunity to welcome you back for future visits, whether they be short or long stays. Thank you once again for your review, and we look forward to seeing you again soon!

10/10 Excellent

Hank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleased with our room
Stayed 2 nights in Mar 2024
Response from Rodney on 24 Apr 2024
Hank, thank you for rating. Safe Travels.

10/10 Excellent

Robin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rodney on 24 Apr 2024
Thank you for the wonderful rating. Safe Travels.

6/10 Okay

Bradi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was fine- nothing fancy … but a fine place to sleep.
Stayed 3 nights in Mar 2024
Response from Rodney on 19 Mar 2024
Thank you for your feedback. We're glad to hear that you found our property to be a comfortable place to rest. We strive to provide a pleasant stay for all our guests, and we appreciate your patronage. If there's anything we can do to enhance your experience in the future, please don't hesitate to let us know.

4/10 Poor

Bradi

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff was DO RUDE at check in!!!
Stayed 1 night in Mar 2024
Response from Rodney on 19 Mar 2024
We sincerely apologize for any rudeness you encountered during your check-in experience. Providing courteous and professional service is of utmost importance to us, and we regret falling short of your expectations. Your feedback is taken seriously, and we'll address this issue with our staff to ensure it doesn't happen again. If there's anything we can do to make it up to you or improve your stay, please don't hesitate to reach out.

8/10 Good

Kerry

Stayed 1 night in Mar 2024
Response from Rodney on 24 Apr 2024
Kerry,Thank you for the rating. Safe Travels.

10/10 Excellent

tai

Liked: Cleanliness, property conditions & facilities
0
Stayed 2 nights in Mar 2024
Response from Rodney on 19 Mar 2024
Thank you for staying with us.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First stay at a My Place. I was impressed with the mini suite set up.
Stayed 1 night in Mar 2024
Response from Rodney on 10 Mar 2024
We're thrilled to hear that you had a positive first experience at My Place! Thank you for your kind words about our mini suite setup. We strive to provide comfortable and convenient accommodations for all our guests. We appreciate your feedback and hope to welcome you back for another great stay in the future!

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Was a very good location for our travels. Convenient and good Parking area. Will definitely book a stay there again
Stayed 1 night in Mar 2024
Response from Rodney on 6 May 2024
We're delighted to hear that our location and parking facilities met your needs during your travels. Thank you for choosing to stay with us, and we're thrilled to know that you plan to book with us again in the future. We look forward to welcoming you back for another enjoyable stay!

4/10 Poor

Christina

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
They charged me for a room that had already been paid for!! Ok, the staff here were extremely nice, but they seemed to be having some issues. I pre-paid for my room in full, but they took my card for incidentals( no big deal) and then proceeded to try to charge me again for my stay. I went down a few hours after checking out and addressed it. They corrected the problem quickly and the charge was removed. The next morning I checked out and after leaving town I noticed they’d charged me AGAIN!! I called them and addressed the problem. Again the girl behind the counter was very apologetic, and told me her manager wasn’t there yet, but they’d fix it. It’s been 24 hours and the charge is still there. Other than that, the hotel and rooms are clean. This is a basic hotel with no pool or spa. A good cheap place to stay if you just need to sleep. They obviously need to work out some kinks in their front desk though. Watch your bank statements!!
Stayed 1 night in Mar 2024
Response from Rodney on 10 Mar 2024
We're sincerely sorry for the inconvenience and frustration caused by the billing issue during your stay. Your feedback is invaluable, and we're actively addressing the issues with our front desk procedures to prevent such occurrences in the future. We're glad to hear that despite this issue, you found our hotel and rooms clean and suitable for your needs. We're working diligently to resolve the double charge promptly, and we appreciate your patience and understanding. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Steven, Metaline Falls

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick checkin
Stayed 1 night in Mar 2024
Response from Rodney on 10 Mar 2024
We're glad to hear that you had a quick check-in experience! Providing efficient service is important to us, and we're delighted that we could meet your expectations. Thank you for choosing us, and we look forward to your next visit!

10/10 Excellent

Karen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Rodney on 19 Mar 2024
Thank you For staying with us.

10/10 Excellent

Harlan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in went quick
Stayed 1 night in Mar 2024
Response from Rodney on 4 Mar 2024
It's great to hear that the check-in process went smoothly for you! A hassle-free check-in can definitely set a positive tone for the rest of your stay.

8/10 Good

Mitchell

Stayed 4 nights in Feb 2024
Response from Rodney on 24 Apr 2024
Mitchell, thank you for the rating. Safe Travels.

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 4 Mar 2024
Thank You

8/10 Good

Mitchell

Stayed 2 nights in Feb 2024
Response from Rodney on 24 Apr 2024
Mitchell, thank you for the rating.

10/10 Excellent

Melissa

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Everything and everyone were great. My only complaint is regarding irresponsible dog owners. Pick up after your dog, I pick up after mine :/
Stayed 1 night in Feb 2024
Response from Rodney on 25 Feb 2024
We're thrilled to hear that you had a great experience overall! We appreciate your feedback about responsible pet ownership. We'll do our best to address this issue. Thank you for being considerate and picking up after your own pet!

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Clean, easy access to I90. Parking room for truck and RV. I would stop again.
Stayed 1 night in Feb 2024
Response from Rodney on 25 Feb 2024
We're delighted to hear that you enjoyed your stay with us! Thank you for highlighting our cleanliness, convenient location, and ample parking space for trucks and RVs. We look forward to welcoming you back on your next journey!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and great location
Stayed 5 nights in Feb 2024
Response from Rodney on 25 Feb 2024
We're thrilled to hear that you found our place clean, comfortable, and conveniently located. Thank you for your kind words!

10/10 Excellent

Dawn

Stayed 1 night in Feb 2024
Response from Rodney on 24 Apr 2024
Thank you for the wonderful rating. Safe Travels.