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Reviews of Best Western Plus Mishawaka Inn

2.5 out of 5
Best Western Plus Mishawaka Inn
445 W University Drive, Mishawaka, IN

Reviews

7.8

Good

Rating 10 - Excellent. 366 out of 1000 reviews" "
Rating 8 - Good. 342 out of 1000 reviews" "
Rating 6 - Okay. 154 out of 1000 reviews" "
Rating 4 - Poor. 83 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly and accommodating. The property was clean enough. Good value. One night stay with taxes and fees was approx $87 total. Price paid matches expectations.
Stayed 1 night in Apr 2024

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot to lay your head. Clean rooms and decent breakfast options. Nice staff. We didn’t stay long enough to try the pool but it looked very clean and well maintained!!
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

orneshia

Business traveller
Liked: Cleanliness, amenities
Nice clean and quiet
Stayed 4 nights in Mar 2024

10/10 Excellent

Lakia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was creepy at first because the drawers would open on it's own.
Stayed 2 nights in Feb 2024
Response from Sincerely, Front Desk Supervisor Best Western Plus on 17 Feb 2024
Dear,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Yoursatisfaction is important to us and we will be using the feedback you gave us to implementimprovements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.

6/10 Okay

Laura

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Sincerely, Front Desk Supervisor Best Western Plus on 17 Feb 2024
Dear,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Yoursatisfaction is important to us and we will be using the feedback you gave us to implementimprovements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.

10/10 Excellent

Shane

Liked: Property conditions & facilities
Lots of great food options. Place is fine.
Stayed 1 night in Feb 2024
Response from Sincerely, Front Desk Supervisor Best Western Plus on 17 Feb 2024
Dear,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Yoursatisfaction is important to us and we will be using the feedback you gave us to implementimprovements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.

4/10 Poor

Jason

Travelled with family
Disliked: Staff & service
NO HOT TUB
This hotel does not have a hot tub as suggested in pictures
Stayed 1 night in Jan 2024
Response from Sincerely, Front Desk Supervisor Best Western Plus on 17 Feb 2024
Dear,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Yoursatisfaction is important to us and we will be using the feedback you gave us to implementimprovements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.

4/10 Poor

Natasha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk on 17 Feb 2024
Thank you for completing the survey regarding your recent stay at our property

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk Supervisor on 20 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 20 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Dorothy

Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 20 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Yoursatisfaction is important to us and we will be using the feedback you gave us to implementimprovements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.

4/10 Poor

Rebecca

Stayed 4 nights in Jan 2024
Response from Front Desk Supervisor on 20 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Yoursatisfaction is important to us and we will be using the feedback you gave us to implementimprovements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.

8/10 Good

braden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice staff and clean hotel. great value
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 16 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ever

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 16 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

8/10 Good

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily located near plenty of shopping and dining options
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on 16 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and simple.
We went for a wrestling tournament. The room was confortable and my sleep was amazing. The room was 80 degrees when we walked in so that was very uncomfortable. Turning down the temperature worked just fine. This hotel is simply a place to get some sleep and get some food in you for the next morning. The elevator was pretty janky, but it works. I wish they would've kept the eggs supplied, but they left the serving dish empty for awhile even when there was a whole hour left for breakfast.
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on 16 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

6/10 Okay

Faith

Travelled with partner
Liked: Cleanliness
There wasn't a whirlpool as advertised.
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on 16 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Michael, Jackson

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very run down hotel old needs total update. very little food for the breakfast. at 6 am only2 pieces of fruit with mold on them. tables dirty. young black man sitting in the kitchen area just laughing away on his phone . Garbage on arrival and next day departure overflowing outside the main door. Indian-mexican man at checkout couldnt speak any english was sleeping at 6am when we walked up to him. new years day.
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on 16 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Yoursatisfaction is important to us and we will be using the feedback you gave us to implementimprovements to ensure we offer a better experience for guests in the future.

8/10 Good

Christina

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on 16 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on 16 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on 16 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

6/10 Okay

Bradley

Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor Best Western Plus on 18 Dec 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Terrell

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor Best Western Plus on 18 Dec 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

8/10 Good

jamie, union beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there for a night wasn’t bad. Needs some updating but it worked.
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 18 Dec 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was below average. Pool was under maintenance, and my TV wasn’t working properly because it was stuck on headphone mode. My phone in the room did not work either. I had to walk to speak to the front desk a few times due to this inconvenience. They came to my room to try to fix the TV and to no avail did it get resolved. The manager said he would call someone to fix it but nobody came. So no working TV or phone. Very inconvenient when spending $212. Dollars. I had booked my room along with a family member months ago and they would not let me check in for them. I tried to pay for both rooms but they would not let me pay for them since they weren’t there yet. They told my family member to swipe his card when they arrived. I expressed to them this error on their part and they would not reverse it to recharge my credit card. I tried calling the front desk when this took place and the phone was inoperable. I had to walk to the front desk to speak again to the manager on duty. They made my family member swipe his card. And I thought it was to keep it on file until checkout. They charged our rooms prior to checkout. What hotel does that?!? Both of us were not aware of this. No communication! I called 4x to ask for some discount due to this inconvenience but he only could offer 500 points towards any hotel. I asked what the 500 points were equivalent to and he said I don’t know. So not sure what the conversation was for because was not clear. Worst experience!
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 18 Dec 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Yoursatisfaction is important to us and we will be using the feedback you gave us to implementimprovements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.

8/10 Good

Sean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
Was a little upset that the pool and gym was closed. But overall it was a great experience
Stayed 2 nights in Nov 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 20 Nov 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

6/10 Okay

Wai pang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room with king-sized bed with refrigerator and microwave but the microwave was missing. Eventually I got a different room but with a smaller queen size bed
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 20 Nov 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 20 Nov 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Soggy carpets - extreme mildew - not very clean
My stay here was terrible - the only good thing was that they had a room available for that night. Even then it wasn't the type of room that we had reserved and had a different number of beds. We also found upon arriving at the room that the trashcans were full and somebody else's belongings had been left behind on the couch - it seemed as if the room hadn't been fully cleaned. We couldn't call down to the front desk with the phone in the room because it didn't work, but we called the front desk on a cell phone and asked if there was another room available. This second room was immediately worse upon entry when greeted with a strong smell of mildew. Upon removing our shoes we also discovered the entire carpet was damp and soaked our socks with mildew-water. The bathroom tub was also extremely slippery and caused a large fall that could have been catastrophic.
Stayed 1 night in Oct 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 20 Nov 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Yoursatisfaction is important to us and we will be using the feedback you gave us to implementimprovements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.

2/10 Terrible

Tina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is falling apart, the staff was not friendly, the breakfast was absolutely terrible
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 20 Nov 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Yoursatisfaction is important to us and we will be using the feedback you gave us to implementimprovements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.

10/10 Excellent

Helen

Stayed 1 night in Nov 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 18 Dec 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

6/10 Okay

Cassandra

Stayed 1 night in Nov 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 18 Dec 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was kept clean and staff were friendly.
Stayed 3 nights in Oct 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 20 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 21 Oct 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Robert

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is rude. Attendent at check in barely spoke let alone greet us. Pounded on the door at 8 am for housekeeping with music blaring. They want you out of there! Building is in rough shape. Plenty of better stay options in the area.
Stayed 1 night in Oct 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 21 Oct 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Yoursatisfaction is important to us and we will be using the feedback you gave us to implementimprovements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 21 Oct 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service
A little run down in room
Stayed 1 night in Oct 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 21 Oct 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
It was very clean and affordable...stayed for 2 nights and they were prompt on getting us anything we needed
Stayed 2 nights in Sep 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 20 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jody

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice job lace to stay. Close to a lot of shops. I saw a flyer offering a shuttle for Notre Dame games.
Stayed 1 night in Sep 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 21 Oct 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

4/10 Poor

Jami

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Would not stay here again
Stayed 2 nights in Sep 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 21 Oct 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Yoursatisfaction is important to us and we will be using the feedback you gave us to implementimprovements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.

6/10 Okay

Margaret

Stayed 2 nights in Sep 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 21 Oct 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Jeremy

Stayed 1 night in Sep 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 21 Oct 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Yoursatisfaction is important to us and we will be using the feedback you gave us to implementimprovements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.

2/10 Terrible

Jacob

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Gym smells like mold and when I walked in the ceiling was leaking with a big hole. Jacuzzi was out of service.
Stayed 3 nights in Sep 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 21 Oct 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Yoursatisfaction is important to us and we will be using the feedback you gave us to implementimprovements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.

8/10 Good

Jamie

Stayed 2 nights in Sep 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 21 Oct 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean, I took pictures of blood on the mattress protector and a string of hair
Stayed 1 night in Sep 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 21 Oct 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Yoursatisfaction is important to us and we will be using the feedback you gave us to implementimprovements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for one night
Stayed 1 night in Sep 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 21 Oct 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

6/10 Okay

Gladys

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Fair Bugs in the room
Stayed 1 night in Sep 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 21 Oct 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Yoursatisfaction is important to us and we will be using the feedback you gave us to implementimprovements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.

6/10 Okay

Ralph

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The property was a normal property our biggest turn off was the lack of cleanliness the bathroom was the worse sink was dirty pubic hairs in the tub. Bathroom floor sticky toilet seat loose
Stayed 1 night in Aug 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 31 Aug 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked aboutyour stay and how we can improve, you are helping us deliver a superior experience for you and otherguests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Jose Luis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very very Unclean room and also bathroom
Stayed 5 nights in Aug 2023
Response from Front Desk Supervisor Best Western Plus Mishawaka on 31 Aug 2023
Dear,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Yoursatisfaction is important to us and we will be using the feedback you gave us to implementimprovements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide youwith a superior experience.