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Ulasan tentang Country Inn & Suites by Radisson, Stillwater, MN

2.5 out of 5
Country Inn & Suites by Radisson, Stillwater, MN
2000 Washington Avenue, Stillwater, MN

Ulasan

8.2

Sangat Baik

Penilaian 10 - Cemerlang. 410 daripada 960 ulasan" "
Penilaian 8 - Baik. 315 daripada 960 ulasan" "
Penilaian 6 - Boleh diterima. 127 daripada 960 ulasan" "
Penilaian 4 - Lemah. 65 daripada 960 ulasan" "
Penilaian 2 - Teruk. 43 daripada 960 ulasan" "

8.4/10

Kebersihan

8.6/10

Kakitangan & perkhidmatan

7.8/10

Kemudahan

8.0/10

Keadaan hartanah & kemudahan

8.2/10

Mesra alam

Ulasan

4/10 Lemah

Erin

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
terrible water pressure
Menginap 1 malam pada Mei 2024
Respons daripada Manager pada 15 Mei 2024
Hello Erin, We regret to hear about your experience with the water pressure and apologize for any inconvenience caused. Your feedback has been noted for further review by our team to ensure a comfortable stay for all our guests. Thank you for bringing this to our attention.

8/10 Baik

Michael

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Overall nice but some minor issues. We were in one night and tv had no channel guide or program guide. I ask the desk and he printed off a guide that had absolutely no resemblance to tv channels. Lots of banging in the mornings. The lady at breakfast very friendly and bubbly. Why do they use small pillows on a kingsize bed? Overall would stay again.
Menginap 4 malam pada Mei 2024
Respons daripada Manager pada 10 Mei 2024
Hello Michael, Thank you for sharing your experience with us. We appreciate your feedback regarding the TV guide and noise concerns. It's great to hear you enjoyed the friendly service at breakfast. Pillow sizes are a personal preference, and we strive to cater to various guest needs. We look forward to welcoming you back for another stay.

10/10 Cemerlang

Brenda, Wausau

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Comfortable King bed
Menginap 1 malam pada Mei 2024
Respons daripada Manager pada 7 Mei 2024
Hello Brenda,We are pleased to hear that you found our King bed comfortable during your stay. Our aim is to ensure our guests have a restful experience. Your feedback is valued, and we hope to welcome you back soon.

10/10 Cemerlang

Megan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada Manager pada 25 Apr 2024
Hello Megan,We are thrilled to hear that you had a wonderful stay with us. We look forward to welcoming you back soon for another fantastic experience!

10/10 Cemerlang

Dianne, WAUSAU

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2024
Respons daripada Manager pada 20 Apr 2024
Hello Dianne,We are thrilled to hear that you had a fantastic stay with us! We hope to welcome you back soon for another memorable experience.

8/10 Baik

Brett

Menginap 1 malam pada Apr 2024
Respons daripada Manager pada 20 Apr 2024
Hello Brett,We appreciate you taking the time to share your experience with us. Guest feedback is valuable for us to continue improving our services. Should you have any further concerns, please do not hesitate to reach out to our management team directly. Your satisfaction is our top priority.

6/10 Boleh diterima

Mark, Bismarck

Sukakan: Kakitangan & perkhidmatan
no complaints. Rooms were very warm
Menginap 1 malam pada Apr 2024
Respons daripada Manager pada 13 Apr 2024
Hello Mark,We appreciate your feedback and are glad to hear you had a positive experience overall. Ensuring our guests' comfort is our priority, and we will address the room temperature concern with our team. Your input helps us improve, thank you for staying with us.

8/10 Baik

anna

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Decent
Menginap 2 malam pada Mac 2024
Respons daripada Manager pada 29 Mac 2024
Hello anna,We appreciate your feedback and are glad you found your stay decent. Rest assured, we continuously strive to enhance our guest experience. We look forward to welcoming you back in the future.

10/10 Cemerlang

Kristin

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Had a great stay in Stillwater. The staff were so friendly and welcoming. Enjoyed the breakfast and the hot tub and pool. Would come back again!
Menginap 2 malam pada Mac 2024
Respons daripada Manager pada 29 Mac 2024
Hello Kristin,We are delighted to hear that you had a wonderful experience at our hotel in Stillwater. It's fantastic that you enjoyed our friendly staff, breakfast, as well as our hot tub and pool facilities. We appreciate your positive feedback and look forward to welcoming you back in the future!

6/10 Boleh diterima

sonya

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan
Lovely staff Only one person who seemed indifferent No USB Our room seemed to lack furniture No towel rods or hooks Feels like they didn’t finish the unit after painting An ATM would be nice since the commissary was cash only Comfortable bed Good breakfast and AC Super easy going Tiny hiccups that failed to blemish the success of getting away and relaxing I feel rejuvenated
Menginap 2 malam pada Mac 2024
Respons daripada Manager pada 29 Mac 2024
Hello sonya, We appreciate your feedback and are pleased to hear you enjoyed the hospitality of our staff and found the bed comfortable. We will share your suggestions regarding room amenities with our team for future improvements. It's great to know that overall, you had a relaxing and rejuvenating stay with us. Safe travels!

8/10 Baik

Melissa

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada Manager pada 27 Mac 2024
Hello Melissa, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Cemerlang

Joseph

Pengembara perniagaan, Mengembara bersama pasangan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
This was the best place we have stayed at in a long time! Right from checkin, they welcomed us like we were long time friends, throwing a few jokes our way. The breakfast was awesome, sausage, bacon, eggs, sausage gravy, biscuits and all the regular stuff you would normally see. They had coffee on ALL day long, which is a huge plus for us coffee drinkers and had cookies set out in the afternoon!! The pool was HEATED! It's been years since I've used a pool since I am an adult now and don't like to be cold, but we swam in this every night! All the employees were great! It was a wonderful place and will be back for sure!
Menginap 3 malam pada Mac 2024
Respons daripada Manager pada 24 Mac 2024
Hello Joseph,We are thrilled to hear you had such an enjoyable stay with us! Our team takes pride in providing a warm and welcoming atmosphere for all our guests. It's fantastic that you appreciated our breakfast selection and our heated pool. Your kind words mean a lot to us, and we look forward to hosting you again in the future!

10/10 Cemerlang

DAVID, Monticello

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The staff was so friendly
Menginap 1 malam pada Mac 2024
Respons daripada Manager pada 12 Mac 2024
Hello DAVID,We are delighted to hear that our staff made your stay enjoyable. Their dedication to guest satisfaction is our top priority. Your feedback is greatly appreciated.

10/10 Cemerlang

harmony

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada Manager pada 12 Mac 2024
Hello harmony,We are thrilled to hear that you had a wonderful stay with us! We hope you left with lasting memories, and we look forward to welcoming you back soon for another exceptional experience.

10/10 Cemerlang

Steven R

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada Manager pada 9 Mac 2024
Hello Steven R,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to welcome you back soon for another wonderful experience!

8/10 Baik

Jamie

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Feb 2024
Respons daripada Manager pada 28 Feb 2024
Hello Jamie, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Cemerlang

Kaitlin

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very clean, quiet, and a great breakfast!!
Menginap 1 malam pada Feb 2024
Respons daripada Manager pada 27 Feb 2024
Hello Kaitlin,We are thrilled to hear that you enjoyed our clean rooms, peaceful ambiance, and delicious breakfast offerings! Your feedback is greatly appreciated as we strive to provide all our guests with a top-notch experience. If you have any future questions or concerns, please do not hesitate to reach out to our management team directly.

8/10 Baik

Thomas

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
The shower had poor pressure and to make matters worse it did not drain.
Menginap 2 malam pada Feb 2024
Respons daripada Manager pada 24 Feb 2024
Hello Thomas, We apologize for any inconvenience during your stay. Your feedback is important, and we will address this issue promptly to ensure a better experience for future guests.

8/10 Baik

Billie

Pengembara perniagaan, Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very affordable, we loved the hot tub
Menginap 1 malam pada Feb 2024
Respons daripada Manager pada 17 Feb 2024
Hello Billie,We are delighted to hear that you found our hotel to be affordable and enjoyed the hot tub during your stay. We appreciate your positive feedback and hope to welcome you back in the future for another relaxing experience.

10/10 Cemerlang

David

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I would say that for budget hotels, this one rates at the top.
Menginap 1 malam pada Feb 2024
Respons daripada Manager pada 17 Feb 2024
Hello David,Thank you for choosing to stay with us and for sharing your positive experience. We strive to provide excellent value for our guests, and we're glad to hear that we met your expectations. We hope to welcome you back again in the future.

10/10 Cemerlang

Ryan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Family time
Clean beautiful quiet stay ok breakfast we have been to the one in coonrapaids they have a wonderful breakfast I would definitely recommend to anyone
Menginap 1 malam pada Feb 2024
Respons daripada Manager pada 15 Feb 2024
Hello Ryan,Thank you for choosing to stay with us and for recommending our hotel. We're delighted to hear that you found our property clean, beautiful, and quiet. We appreciate your feedback regarding breakfast and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

6/10 Boleh diterima

Emily

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kemudahan
Overpriced for what it is. Nice staff, fairly clean but there were ants gathering at the base of the in room jacuzzi and they found their way into the water. Thin walls. I know its not the Ritz but it felt a little dated and not a room I'd feel too comfortable in.
Menginap 1 malam pada Feb 2024
Respons daripada Manager pada 13 Feb 2024
Hello Emily, We appreciate your feedback regarding your recent stay at our hotel. We're glad to hear that you found our staff to be nice and the cleanliness of our property satisfactory. However, we apologize for any inconvenience caused by the presence of ants in your room. We will address this matter with our housekeeping team to ensure it is resolved. Regarding the room's condition, we understand your concerns and will take them into consideration for future improvement. Thank you for sharing your experience with us.

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Feb 2024
Respons daripada Manager pada 10 Feb 2024
Dear Guest,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience with us. If you have any further comments or suggestions, please don't hesitate to reach out. We look forward to welcoming you back in the future.

4/10 Lemah

Mason

Tidak sukakan: Kakitangan & perkhidmatan
The woman behind the counter was incredibly rude multiple times that we witnessed. There were some spills that werent cleaned up from the time we got there until the time we left.
Menginap 1 malam pada Feb 2024
Respons daripada Manager pada 9 Feb 2024
Hello Mason,We apologize for the negative experience you encountered during your stay. Providing excellent customer service is our utmost priority, and we sincerely regret any instances of rudeness from our staff. We appreciate your feedback regarding cleanliness, and we will address this issue with our housekeeping team to ensure it does not happen again. Thank you for bringing these concerns to our attention.

10/10 Cemerlang

Brenda

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Excellent
Great location very friendly staff who recommended excellent restaurants that were close by. Hotel was very clean and bed was very comfortable.
Menginap 2 malam pada Feb 2024
Respons daripada Manager pada 6 Feb 2024
Hello Brenda,Thank you for your kind feedback on our hotel's fantastic location and friendly staff. We're delighted to hear that you had a great experience with their restaurant recommendations. Our dedicated team takes pride in maintaining a clean environment and ensuring a comfortable stay for our guests. We appreciate your positive review and hope to welcome you back in the future.

10/10 Cemerlang

Todd

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Jan 2024
Respons daripada Manager pada 31 Jan 2024
Hello Todd,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience with us. If you have any further thoughts or suggestions, we encourage you to reach out to us directly so we can continue to provide exceptional service. We look forward to welcoming you back in the future!

8/10 Baik

Panorea

Menginap 1 malam pada Jan 2024
Respons daripada Manager pada 22 Mac 2024
Hello Panorea, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Cemerlang

Lilith

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We came for a 4 night stay as a couple. It was very quiet for the whole time we were there minus the last night. The family that checked that night were VERY loud after hours, but we didnt mind too much as it was so quiet all week. This was not a major issue though, as we were incredibly fortunate to have a VERY clean room. Ive been in many hotels before and for the price I was pleasantly surprised. The Jacuzzi worked well, and had no debris. The lights attached to the baseboard we couldnt seem to turn on, though we had more than enough lights to compensate for that. Plenty of room to store items, and a desk. The room had minor wear and tear but nothing to write home about. Nothing to say about the staff other than they were kind. I had no issues or anything negative to report in that department. I found the morning staff were very silly, while maintaining professionality. It was an uplifting time during the complimentary breakfast. Now, the downside. Everytime we went to shower, it would turn on, and make a high pitched screeching. No fun. The public hot tub needed a little water vaccuming, as there was a bit of debris on the hot tub floor, but not enough for me to be turned off of the subject. (It is a public space, so things like that can be expected.) The pool was warm, and I found the farther into our stay the stronger the chlorine felt, so maybe it was time to add a little water. Great stay overall though. Will come again.
Menginap 4 malam pada Jan 2024
Respons daripada Manager pada 27 Jan 2024
Hello Lilith,Thank you for your feedback on your recent stay. We're glad to hear that you found our rooms to be clean and well-maintained at a reasonable price. We appreciate your understanding regarding the noise from other guests on your last night, and we will continue to address noise disturbances to ensure a peaceful environment for all guests. It's also great to hear that you enjoyed our complimentary breakfast and found our staff to be kind and professional. We apologize for the inconvenience you experienced with the high pitched screeching in the shower and will investigate and resolve this issue promptly. We appreciate your understanding regarding the cleanliness of the public hot tub and will ensure regular maintenance to improve the overall experience. We look forward to welcoming you back for another great stay in the future.

8/10 Baik

Nicole

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The staff was all great and friendly. The room was perfect and cozy.. free breakfast is always a plus.. just not use to restaurants closing by 8 or not even open. Was a small town vibe nothing wrong with that…
Menginap 3 malam pada Jan 2024
Respons daripada Manager pada 27 Jan 2024
Hello Nicole, Thank you for taking the time to share your positive experience with our friendly staff and cozy room. We appreciate your understanding of the small town vibe and apologize if the restaurant hours did not meet your expectations. Should you have any further feedback or require assistance, please feel free to reach out to our management team directly.

8/10 Baik

Donald

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice place Good value Brewery and restaurants nearby
Menginap 1 malam pada Jan 2024
Respons daripada Manager pada 27 Jan 2024
Hello Donald, Thank you for your kind words! We're glad to hear that you enjoyed your stay and found our hotel to be a good value. It's great that you were able to take advantage of the nearby brewery and restaurants. We hope to have the opportunity to welcome you back in the future.

10/10 Cemerlang

Brad

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good breakfast, quiet hotel
Menginap 3 malam pada Dis 2023
Respons daripada Manager pada 25 Jan 2024
Hello Brad,Thank you for your feedback! We're glad to hear that you enjoyed our breakfast and found our hotel to be quiet. We strive to provide a peaceful environment for our guests. We appreciate your review and hope to welcome you back in the future.

8/10 Baik

Loren

Menginap 1 malam pada Jan 2024
Respons daripada Manager pada 10 Feb 2024
Hello Loren,Thank you for choosing our hotel for your stay! We're glad to hear that you had a positive experience during your time with us. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We value your input and hope to welcome you back in the future.

8/10 Baik

Julz

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Room is basic and very clean.
Menginap 1 malam pada Jan 2024
Respons daripada Manager pada 20 Jan 2024
Hello Julz,Thank you for sharing your feedback with us. We are pleased to hear that you found our rooms to be clean. We strive to maintain a high standard of cleanliness throughout our hotel. We appreciate your stay with us and hope to welcome you back in the future.

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Jan 2024
Respons daripada Manager pada 17 Jan 2024
Dear Guest,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service to all our guests. If there is anything else we can do for you in the future, please don't hesitate to reach out. We hope to welcome you back soon!

2/10 Teruk

Jennifer

Sukakan: Kebersihan, kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
I was made to feel very uncomfortable after spending almost a month there and spending a large amount of money I was told when I booked another room that it was extremely dirty which was not true they had to vacuum and change the bedding which by the way everytime I asked for my bed linens to be change they would change the sheets but NEVER the comforter, after saying I was dirty the staff tried to make me feel bad for staying as long as I had been because if there taxes they would have to pay more or something. Why is this the guests issue?? I don’t own the hotel and should not be talked at about it’s finances that is very inappropriate. The one who I simply adored and was super nice to me was holly just a delight to see everyday and Ryan he’s was soooo nice two of your best people. They should be promoted they know how to make feel feel good. The one manager with short hair and glasses was so snotty to me the entire time and only when I look down my nose at her like she me did I get some respect. She actually told me she got in trouble for showing some curtisy in letting us stay past check due to us making another reservation….how is that okay the her boss punishes her for showing a longtime guest curtisy? The last morning I was there JOAN the manager asked me if my stay at the hotel was coming to an end??? I felt so unwanted like a burden to your hotel I just can’t even begin to say. I was again told about the taxes and they are just trying to avoid them..
Menginap 1 malam pada Dis 2023
Respons daripada Manager pada 13 Jan 2024
Hello Jennifer, Thank you for sharing your feedback with us. We apologize if any misunderstandings occurred during your stay. Our team strives to provide exceptional service to all guests. We appreciate your kind words about Holly and Ryan, they truly are valuable members of our staff. We will address your concerns with the team to ensure all guests feel welcome and respected. Thank you for bringing this to our attention, we value your input.

4/10 Lemah

Penny

Mengembara bersama keluarga
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
One woman of the entire cleaning staff spoke English which is very difficult to have to pull out your phone everytime you need a towel or to
Menginap 3 malam pada Jan 2024
Respons daripada Manager pada 13 Jan 2024
Hello Penny, We understand the importance of effective communication and we apologize for any inconvenience caused. We appreciate your feedback and will address this issue with our staff to ensure better language support for our guests in the future.

6/10 Boleh diterima

MIKE

Tidak sukakan: Keadaan hartanah & kemudahan
Multiple aggravations made stay less than stellar
Good price and okay accommodations. Towels were thin, and it took more than one to towel off after a shower. Breakfast area not clean, and selections mediocre. Elevator had a problem, and bound up as it reached the 3rd floor. This caused the elevator to make a scary loud bang as it reached the 3rd floor, teamed with a drop of the elevator. Room heating and cooling were a bright spot and keep the room very comfortable. Likewise the friendliness and helpfulness of the staff were great.
Menginap 1 malam pada Jan 2024
Respons daripada Manager pada 10 Jan 2024
Hello MIKE,Thank you for choosing our hotel and for sharing your feedback. We appreciate your compliments on our friendly and helpful staff, as well as the comfort provided by our room heating and cooling. We apologize for the issues you experienced with the towels and breakfast area. Additionally, we apologize for any inconvenience caused by the elevator malfunction. Your comments have been noted and will be shared with the relevant teams for improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 Lemah

Tyler

Mengembara bersama pasangan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
They gave us a room with a severe ant infestation and torn up carpet. We decided to check out early and have not been able to receive a refund.
Menginap 1 malam pada Jan 2024
Respons daripada Manager pada 13 Jan 2024
Hello Tyler, We apologize for any inconveniences you encountered during your stay. Our team strives to provide a comfortable experience for all guests. We recommend contacting our management team directly for further assistance with your refund request.

8/10 Baik

joyce

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Our stay was fine; no problems
Menginap 1 malam pada Jan 2024
Respons daripada Manager pada 10 Jan 2024
Hello joyce,Thank you for choosing our hotel for your recent stay! We're pleased to hear that you had a problem-free experience with us. If there is anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back in the future for another enjoyable stay.

2/10 Teruk

Penny

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
I was made to feel very uncomfortable after spending almost a month there and spending a large amount of money I was told when I booked another room that it was extremely dirty which was not true they had to vacuum and change the bedding which by the way everytime I asked for my bed linens to be change they would change the sheets but NEVER the comforter, after saying I was dirty the staff tried to make me feel bad for staying as long as I had been because if there taxes they would have to pay more or something. Why is this the guests issue?? I don’t own the hotel and should not be talked at about it’s finances that is very inappropriate. The one who I simply adored and was super nice to me was holly just a delight to see everyday and Ryan he’s was soooo nice two of your best people. They should be promoted they know how to make feel feel good. The one manager with short hair and glasses was so snotty to me the entire time and only when I look down my nose at her like she me did I get some respect. She actually told me she got in trouble for showing some curtisy in letting us stay past check due to us making another reservation….how is that okay the her boss punishes her for showing a longtime guest curtisy? The last morning I was there JOAN the manager asked me if my stay at the hotel was coming to an end??? I felt so unwanted like a burden to your hotel I just can’t even begin to say. I was again told about the taxes and they are just trying to avoid them..
Menginap 4 malam pada Dis 2023
Respons daripada Manager pada 13 Jan 2024
Hello Penny, Thank you for sharing your feedback about your recent stay. We apologize if there were any misunderstandings regarding the cleanliness of your room, and we appreciate your patience and understanding while our housekeeping team rectified the situation. Our staff is expected to provide exceptional service to all guests, and we will address your concerns regarding the behavior of certain team members. We are glad to hear that Holly and Ryan made a positive impression on you, and we will recognize them for their outstanding service. Rest assured, we value all our guests and their experiences are important to us. If you have any further concerns, please feel free to contact our management team directly.

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Wonderful Stay
Menginap 1 malam pada Dis 2023
Respons daripada Manager pada 9 Jan 2024
Dear Guest,We're thrilled to hear that you had such a fantastic experience during your stay with us! It was our pleasure to provide you with exceptional service and we hope to welcome you back again soon for another amazing stay. Please don't hesitate to reach out to us if there's anything else we can assist you with.

8/10 Baik

Rebecca

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 2 malam pada Dis 2023
Respons daripada Manager pada 8 Jan 2024
Hello Rebecca, Thank you for choosing to stay with us. We hope you had a pleasant experience during your visit. If you have any specific feedback or concerns, please do not hesitate to reach out to us directly. We value your input and always strive to improve our guests' experiences.

10/10 Cemerlang

Samantha

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Dis 2023
Respons daripada Manager pada 1 Feb 2024
Hello Samantha,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience. We hope to welcome you back in the future for another wonderful stay.

10/10 Cemerlang

Linda

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
everything was fine
Menginap 2 malam pada Dis 2023
Respons daripada Manager pada 3 Jan 2024
Hello Linda,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 Teruk

Nickolis

Mengembara bersama pasangan
Tidak sukakan: Kebersihan
There was dried blood on our toilet when we got here, there are dead and live ants on the floor, the shower has only a little pressure and doesn't get very hot, and the sink is falling out of the counter, fridge doesn’t work so $75 worth of food went bad. Someone else’s cherry Pepsi under night stand. Hair tie by bed. Dry blood on the comforter.
Menginap 2 malam pada Dis 2023
Respons daripada Manager pada 3 Jan 2024
Hello Nickolis, Thank you for sharing your experience with us, we apologize for any inconvenience caused during your stay. Our team is committed to maintaining high cleanliness standards, and we take your feedback seriously. We have alerted our housekeeping department to ensure thorough inspection and immediate rectification of any issues. Your comments regarding the shower pressure, sink, and fridge have been duly noted, and we will investigate and address these concerns accordingly. We appreciate your valuable feedback and hope you will give us another chance to provide you with a more enjoyable stay.

10/10 Cemerlang

Melody

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Our new first choice Go-To getaway!
Perfect stay! We spent time for post-christmas sales and just needed a place to stay overnight. Once arrived we were so impressed by the room, lobby, doorside parking.. and did that whirlpool And pool feel just perfect! So convenient to walk to nearby restaurants and we even found a great deli and a taproom down the street! Breakfast served FREE was amazing!! Seriously this will be our new go-to escape!! Coffee always on, i felt comfortable and safe too.
Menginap 1 malam pada Dis 2023
Respons daripada Manager pada 30 Dis 2023
Hello Melody,Thank you for sharing your experience! We are thrilled that you enjoyed your stay with us and found our room, lobby, and amenities to be impressive. It's great to hear that the whirlpool and pool were perfect for you, and that you found our location convenient for exploring nearby restaurants. We're also glad that you enjoyed our complimentary breakfast. We aim to provide a comfortable and safe environment for our guests. We hope to welcome you back as our valued guest again soon!

8/10 Baik

Eric

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 1 malam pada Dis 2023
Respons daripada Manager pada 30 Dis 2023
Hello Eric,Thank you for choosing our hotel for your recent stay. We're glad to hear that you enjoyed your time with us. Should you have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2023
Respons daripada Manager pada 30 Dis 2023
Dear Guest,We are thrilled to hear that you had a fantastic experience during your stay with us! We greatly appreciate your patronage and hope to welcome you back soon for another exceptional stay. Please don't hesitate to reach out if there's anything else we can assist you with.

2/10 Teruk

Leonardo daniel

Mengembara bersama keluarga
Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Tidak sukakan: Kakitangan & perkhidmatan
Receptionist rude
Receptionist was very rude , i went downstairs to get some water and he was super rude to me ,i dont remember hes name but you should take an action against hes behavior with the guest , my daughter and I we ha e the worst experience in your hotel , other than clean hotel
Menginap 1 malam pada Dis 2023
Respons daripada Manager pada 28 Dis 2023
Hello Leonardo daniel,We apologize for any inconvenience you may have experienced during your stay. Providing excellent customer service is our top priority and we take your feedback seriously. Please be assured that we will address your concerns internally. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Baik

Donna

Menginap 1 malam pada Dis 2023
Respons daripada Manager pada 16 Jan 2024
Hello Donna, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.