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Reviews of Bettei Soan

3.5 out of 5
Bettei Soan
5-145 Kain, Minamiaso, Kumamoto-ken

Reviews

9.8

Exceptional

Rating 10 - Excellent. 89 out of 106 reviews" "
Rating 8 - Good. 15 out of 106 reviews" "
Rating 6 - Okay. 1 out of 106 reviews" "
Rating 4 - Poor. 0 out of 106 reviews" "
Rating 2 - Terrible. 1 out of 106 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

myungken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything are good. Salty food were concerned..
Stayed 1 night in Jan 2024
Response from DIKSHYA KARKI on 22 Jan 2024
Thank you very much for staying at our hotel this time. We extremely apologize for the inconvenience in the taste of the Japanese food. We are looking forward to seeing you again.

10/10 Excellent

IN SU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DIKSHYA KARKI on 22 Jan 2024
Thank you very much for staying at our hotel this time. We are looking forward to seeing you again.

10/10 Excellent

Han

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from DIKSHYA KARKI on 10 Oct 2023
Thank you for your review we heartly appreciate it. I hope you enjoyed your stay at Bettei Soan. We would be greatful to serve you again.

10/10 Excellent

Lauren

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property, meals & staff/services are above expectations! It was golden week and was glad to have stayed here. Minami Aso is beautiful with gorgeous mountains & surroundings.
Stayed 1 night in May 2023
Response from Haruka Shimasaki on 30 May 2023
Thank you very much for using our hotel this time.Your words of praise have encouraged us.Also, please come to Minami Aso, which is rich in nature.We'll be waiting for your visit sincerely.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Thsi is the second time we've stayed at Bettei Soan, it's an amazing place to stay. The service is impeccable, the villas are beautiful and have every amenity you could possibly need. The private onsen is wonderful, and the japanese breakfast is delightful. I cannot fault it
Stayed 2 nights in Mar 2023
Response from Haruka Shimasaki on 2 Apr 2023
Thank you for staying at our hotel.It's a great honor to meet you again.We are looking forward to seeing you again.thank you very much.

10/10 Excellent

TienChun

Stayed 1 night in Nov 2022

10/10 Excellent

kit yan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is amazing and comfortable place for family trip:)
Stayed 2 nights in Feb 2020

10/10 Excellent

Masako

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing accommodation
Everything wonderful. Really enjoyed with my husband and 2 small kids. I love to recommend for every one. Thank you so much for giving us the best stay !!
Stayed 1 night in Dec 2019
Response from Shimasaki on 2 Jan 2020
Thank you for coming to our hotel this time. See you again. Sincerely.

10/10 Excellent

Nao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Great stay at Bettei Soan. Very clean and exceptional service. Would love to stay longer next time.
Stayed 1 night in Jul 2019

10/10 Excellent

Janice, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff is very sincere and helpful and speaks very good English. We corresponded earlier via messaging, she was very concerned when we arrived late, asked if we had dinner first thing we got off our car, as the recommended restaurant for dinner to suit our children was closing at 9pm. She was able to recommend us places to visit with children around the hotel. It was raining the 2 days while we were in Mimani Aso. It was very cool and cosy and all the staff there were so nice that fully complemented the entire experience. Amenities provided for men as well. Breakfast was customed to our preferred taste, served to our double-storey villa. View from room was fantastic. In-room onsen was excellent and everything still look new and well-maintained though this villa is alrdy 11 year old! We highly recommed and will love to return again.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but a bit expensive
Stayed 1 night in Nov 2018

10/10 Excellent

T, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with private onsen
Nice private onsen and delicious food. Being able to use the public bath of the main building is a plus.
Stayed 1 night in Apr 2018

10/10 Excellent

kit yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best!
One of the best hotel I stay in Japan, superb service, and onsen. I booked Villa #5, totally amazing. Expensive Yes but totally worth it.
Stayed 1 night in Jun 2017

8/10 Good

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Private hot spring bath in the room is amazing. First time in a Traditional Japanese room style. Very nice in the area. Nothing much to do nearby except for staying in the room. Food is served at the room but food quality can be better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful private bungalow
Staff were very attentive and the place was private. The double bed was a king size. Views of the mountain.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful, generous staff, first rate in-room meals (breakfast and dinner), peaceful, beautiful property.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kim Wai

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

Uehara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
　家族四人各々好きに過ごせたと思います。 お食事の量にビックリでしたけど、とても美味しく頂き、また今の沖縄では水不足のため節水に心掛けている中、気にせず何度も温泉に浸かる事が出来大満足です。 仲居さん等大変お世話様でした。
Stayed 1 night in Mar 2024

10/10 Excellent

Yin Wa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Inseo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DIKSHYA KARKI on 22 Jan 2024
Thank you very much for staying at our hotel this time.We are looking forward to seeing you again.

10/10 Excellent

ユウタ

Stayed 1 night in Dec 2023
Response from DIKSHYA KARKI on 22 Jan 2024
ユウタ 様 この度は、別邸蘇庵をご利用頂き誠にありがとうございました。また、身に余るご評価を頂戴し重ねてお礼申し上げます。 ユウタ 様の、またのお越しを従業員一同楽しみにお待ちしております。

10/10 Excellent

KIN LOK

Stayed 1 night in Dec 2023
Response from DIKSHYA KARKI on 22 Jan 2024
Thank you very much for staying at our hotel this time. We are looking forward to seeing you again.

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and relaxing stay.
Super nice environment! Spacious room can accommodate 4-5 persons with private bath. We only had 3 persons. Large king size bed with firm enough mattress! Staff are very professional and helpful. Great food.
Stayed 1 night in Nov 2023
Response from Haruka Shimasaki on 22 Nov 2023
Thank you very much for using our hotel.Thank you very much for posting your comments and wonderful photos.We look forward to seeing you again.

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
環境非常美，秋天可以看到楓葉跟遠處的山，房間內很大而且舒服，服務人員也非常好！
Stayed 1 night in Nov 2023
Response from Haruka Shimasaki on 11 Nov 2023
非常感謝您入住我們酒店。 我們期待再次見到您。

10/10 Excellent

Koichi

Stayed 1 night in Nov 2023
Response from 嶋﨑　遥 on 11 Nov 2023
この度は別邸蘇庵に御宿泊頂き誠にありがとうございました。また、お忙しい中ご投稿頂き重ねて御礼申し上げます。Koichi様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Kazuko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方の、ホスピタリティの素晴らしさ、季節感を五感で感じられる食べきれないほどの品数のお料理… 本当に心からリフレッシュ出来て、ステキな 時間を過ごさせて頂きました。 夢しずくの大浴場が改装終わったら、また伺います。 ありがとうございました。
Stayed 1 night in Oct 2023
Response from 嶋﨑　遥 on 11 Nov 2023
この度は別邸蘇庵をご利用頂き誠に有難うございました。また、お忙しい中大変嬉しいお声をご投稿頂き重ねて御礼申し上げます。改修工事の為、大浴場をご利用頂けず、大変申し訳ございません。Kazuko様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

JONG SEO

Stayed 1 night in Oct 2023
Response from Haruka Shimasaki on 11 Nov 2023
Thank you very much for staying at our hotel. We look forward to seeing you again.

2/10 Terrible

ユウジ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
静かで、ゆったり過ごせます。お風呂もいつでもお湯を入れることが出来て、ご飯も美味しく大変満足です。
Stayed 2 nights in Aug 2023
Response from Haruka Shimasaki on 23 Aug 2023
この度は別邸蘇庵にご宿泊いただき誠にありがとうございました。また、お忙しいところご投稿頂き、さらにお褒めのお言葉を頂戴しまして心より御礼申し上げます。 ユウジ様のまたのご利用をお待ちしております。

10/10 Excellent

MASAYUKI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Haruka Shimasaki on 23 Aug 2023
この度は別邸蘇庵にご宿泊いただき誠にありがとうございました。また、お忙しいところご投稿いただきましてありがとうございました。 MASAYUKIのまたのお越しを心よりお待ち申し上げます。

10/10 Excellent

MAN HIN

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice
Stayed 1 night in Mar 2023
Response from Haruka Shimasaki on 19 Mar 2023
Thank you very much for using our hotel.We are looking forward to seeing you again.

10/10 Excellent

YUI CHING JENNY

Stayed 2 nights in Dec 2022
Response from Haruka Shimasaki on 30 Dec 2022
Thank you very much for staying at our hotel this time.We are looking forward to seeing you again.

10/10 Excellent

Kwong chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Experience.
Stayed 1 night in Dec 2022
Response from Haruka Shimasaki on 30 Dec 2022
Thank you very much for staying at our hotel this time.We are looking forward to seeing you again.

8/10 Good

Wai Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Haruka Shimasaki on 30 Dec 2022
Thank you very much for staying at our hotel this time.We are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Haruka Shimasaki on 30 Dec 2022
Thank you very much for staying at our hotel this time.We are looking forward to seeing you again.

10/10 Excellent

So Wei

Stayed 1 night in Nov 2022

10/10 Excellent

Aitoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

KAORI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from 嶋﨑 on 13 Oct 2021
KAORI 様 この度は、別邸蘇庵をご利用頂き誠にありがとうございました。また、身に余るご評価を頂戴し重ねてお礼申し上げます。 KAORI 様の、またのお越しを従業員一同楽しみにお待ちしております。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from 嶋﨑 on 4 Mar 2021
この度は積雪でお足元の悪い中、別邸蘇にご宿泊いただき誠にありがとうございました。 またのお越しを従業員一同心よりお待ちしております。

10/10 Excellent

hiromi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

MIKU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Yamamoto

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
會再去住宿
環境清靜，獨立屋，被鋪舒適，膳食都是送到房間食用，不用出房間。只是溫泉水的溫度再熱些就更好。
Stayed 1 night in Jan 2020
Response from Shimasaki on 6 Feb 2020
感谢您入住我们的酒店。 我们期待您的再次光临。

10/10 Excellent

SangBum

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, delicious food... everithing is perfect
Stayed 2 nights in Dec 2019
Response from Haruka Shimasaki on 24 Jan 2020
Thank you for staying with us. Please come again. Sincerely.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工親切，環境舒適
員工十分親切，地方很大，晚餐超正，只是覺得私人風呂的泉水並非溫泉水
Stayed 1 night in Dec 2019
Response from Shimasaki on 24 Jan 2020
感谢您与我们在一起。 我们期待再次光临。