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Reviews of La Quinta Inn Milwaukee West Brookfield

2.5 out of 5
La Quinta Inn Milwaukee West Brookfield
20391 W Bluemound Road, Brookfield, WI

Reviews

7.2

Good

Rating 10 - Excellent. 210 out of 928 reviews" "
Rating 8 - Good. 362 out of 928 reviews" "
Rating 6 - Okay. 182 out of 928 reviews" "
Rating 4 - Poor. 100 out of 928 reviews" "
Rating 2 - Terrible. 74 out of 928 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beth at the front desk was outstanding. So helpful in so many ways. The housekeeper (forgot name) was equally friendly and helpful. The coffee in the room was very good. In the lobby not so good.
Stayed 5 nights in Sep 2020

10/10 Excellent

Patti, Eagle River, WI

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and inviting! The beds were very comfy, roomy, bathroom very clean. Had a fridge and microwave and a great tv.
Stayed 1 night in Sep 2020

4/10 Poor

Lisa

Travelled with family
No cold showers please
No hot water very lukewarm couldn’t shower it was to cold.
Stayed 1 night in Sep 2020

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

Christine

Travelled with group
Disliked: Staff & service, property conditions & facilities
Hotel very outdated. Electric outlet didn’t work in the bathroom area and microwave didn’t work. Was told I couldn’t receive a receipt upon check out.
Stayed 1 night in Aug 2020

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
Very clean, comfortable, and a late check out witch is awesome!!! Close to everything also. People are friendly and quick.
Stayed 1 night in Aug 2020

2/10 Terrible

Ursala

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid at all costs!!
Room smelled of cigarettes and mold. Carpet stained. Walls warped. Pillows very uncomfortable. Halls smelled of marijuana. Other hotel guests loud and poorly behaved. We will never return. We've always stayed at La Quinta and I was appalled by the condition of this hotel!!!!!
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirt
Worst hotel ever, nasty, dirty, toilet running
Stayed 1 night in Jun 2020
Response from Nish Amin on 23 Jun 2020
Dear guest, We appreciate you taking the time to provide us feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you were not happy with your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Nish Amin GM

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
For the location the hotel wasnt what was expected. Where im from
Stayed 2 nights in Jun 2020

4/10 Poor

Jack, Denver

Disliked: Cleanliness, amenities, property conditions & facilities
No hot water, smell like smokers was in that room, to much noise.
Stayed 2 nights in Jun 2020
Response from Nish Amin on 7 Jun 2020
Dear Guest, We appreciate you taking the time to provide us with candid feedback of you stay. I am very sorry to hear that your stay did not meet expectations. I apologize for the inconvenience that you experienced during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrence. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Nish Amin GM La Quinta Brookfield

10/10 Excellent

Deanna

Stayed 1 night in May 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The place suited our purpose. It didn't have a pool or hot tub which would of been nice. The heater in the room was loud when it turned on. The elevator didn't work. The ice machine was out of ice. The Mexican restaurant next door was very good. It was quiet, except for the heater and the bed was comfortable. The breakfast had variety.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
I was kind of disappointed in the hotel being a LaQuinta. I had to take a cold shower at 5:30 am. There was paint on my shower head. The sink was cracked.
Stayed 1 night in Mar 2020
Response from Nish Amin on 9 Mar 2020
Dear guest, Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Milwaukee West Brookfield. I am sorry that your experience did not meet you expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you were not happy with your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrence. Here at La Quinta Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Nish Amin GM La Quinta Inn Brookfield

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like to see a better TV channel selection to choose from
Stayed 1 night in Feb 2020
Response from Nish Amin on 2 Mar 2020
Dear Guest, Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Milwaukee West Brookfield. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you were not happy with your stay at our hotel. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns and it's our hope that you will give us the opportunity to better serve you in the future. Sincerely, Nish Amin GM

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Nish Amin on 1 Mar 2020
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Milwaukee West Brookfield. I am sorry that your experience did not meet your expectation; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am very sorry to hear that your stay at the hotel was not up to par. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns and it's our hope that you will give us the opportunity to better serve you in the future. Sincerely, Nish Amin GM

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Convenient location, friendly front desk staff. Property condition is very dated, worn, looks dirty. In need of a major upgrade. Overall, my room appeared to be clean, but I felt like it was dirty due to nasty carpet and old furniture.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
the staff and bed were excellent. the facility needs upkeep and the maid service was not good...breakfast offerings could easily be better
Stayed 3 nights in Jan 2020

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Front Desk Staff
Staff was very helpful under rough conditions with system outages. Their cooperation and help was very much appreciated.
Stayed 1 night in Jan 2020
Response from Nish on 6 Jan 2020
Dear Scott, Thank you for taking time to tell us about your experience at La Quinta Inn by Wyndham West Brookfield. It is always a pleasure to receive positive feedback. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience and we look forward to serving you in the future. Sincerely Nish Amin.

4/10 Poor

M.Edward

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Excessive heat made stay uncomfortable.
Overall it was not too bad. The big problem was the heat. It was so hot in the room we could hardly sleep and we could not get it readjusted to be comfortable. We made hotel management aware of the problem.
Stayed 1 night in Dec 2019
Response from Nish Amin on 29 Dec 2019
Dear guest, Thank you for taking time to tell us about your experience at La Quinta Inn by Wyndham Brookfield. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us and I am saddened to hear that you were not happy with your stay especially about heater. There is a wall thermostat that you can adjust according to your comfortable level. Here at La Quinta Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was Very pleasant and did what they could. But No water at the breakfast?? Who does that? The brand has diluted over time. Never again.
Stayed 1 night in Dec 2019

10/10 Excellent

Alvis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Issues with hot water. Tub drain plugged. Dogs in the breakfast area. TV time was not correct preventing use of the channel guide. Halls needed a good vacuuming.
Stayed 3 nights in Nov 2019

6/10 Okay

Porsha

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Weekend Business was lacking!
It was a little pricey for the condition of the room. The bathroom was a little dirty and the hot water took forever to get warm. Service was friendly. However, I needed to check out early. a whole day early and the were not willing to refund my second days stay.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Our family typically stays here when we come to the Milwaukee area can’t beat the price, we have always stayed under 100$ a night and beds are more comfortable than others. Staff is incredibly nice. Rooms need to be updated and cleaned better, found lots of dirt all over the bathroom floor, and breakfast was ok. Lots of fun restaurants and shops near by.
Stayed 1 night in Oct 2019

4/10 Poor

Linda, Westfield,Wi

Disliked: Staff & service, property conditions & facilities
Check in made us feel they were us a favor and gave us wrong information about our destination. Come back to our room about 11p m, go into the bathroom to change and it is flooded and leaking from the ceiling. Went to the desk and was told the room should not have been rented that it had the same problem last weeken so at 11:20 we had to pack up and change room(no help offered anf we are in our 70's). Get into second room and the bathroom fan is making a horrible noise. Also couldn't change the channels on the TV Will never stay at another La Quinta again.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

JamesStudeny, Brookfield, WI

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Facility was clean, breakfast was fine, staff courteous. Room not really clean. Need to talk to housekeeping. Floor needed vacuuming, mirrors dirty and chair on room had debri all over seat.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely welcoming and accommodating. They accepted our cats which is rare these days. We will stay here again!
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
wasnt clean, didnt like it. wont come back here again.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
My stay at the La Quinta was good! From the staff to the room everything was very pleasing. They provided a clean and comfortable environment for my stay.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

8/10 Good

FayeBoucher, Myrtle Beach SC

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom could have faceliftspruce up the floor Carpet in halls a facelift
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not amazing
The room was fine, but the bathroom was pretty gross. The floor didn’t look like it had been cleaned and the ceiling was peeling. The continental breakfast was okay, but I would have liked a variety of milk options other than 2%.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth your time or money, veryyyy dirty!
This was one of the dirtiest hotels I've ever stayed in. When we got to the hotel they had cancelled our reservation, after finding a new room it had been very poorly cleaned if at all. The bathroom was not cleaned, the shower had hair and dirt from the previous person. The toilet was still soiled from the previous person. There were no towels for a shower. There were stains all over the carpet. The ice machine didn't work. It was not at all what I expected from this hotel. I highly advise finding a different hotel to stay at in the area.
Stayed 1 night in Sep 2019

4/10 Poor

WJR, Cambridge, MN

Travelled with family
Disliked: Cleanliness
Liked the fact that the facilty guy was both helpful and cheerful. Check in was easy with a friendly night clerk. Did not like the fact that the room was not properley orepared fir guests afte being previously notified of issues by previous guest. Did not care for the morning clerks attitude when issues were reported. La Quinta has slipped a bit in my choices for hotels. I will eventually give another one in a different location a try on the basis this is isolated to a sigle location.
Stayed 2 nights in Sep 2019

4/10 Poor

David

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Not the best LaQunita
I have stayed in several LaQunita locations and this one is on the low end of the scale. The staff were friendly and helpful. My experience was greatly diminished by the room, #103. It smelled musty and moldy. The filters in the front of the HVAC unit were filthy and needed to be cleaned. The TV had a white band across the top of the screen which means it needs to be replaced. The bed skirt wasn't fully on the box spring. A small nit but missed by housekeeping. The bathroom was clean however the tub and the grab bar on the wall of the shower needs to be repainted or re-sprayed. While doing my morning exercises on the floor I could really smell the mold/musty smell in the carpet. The furniture has been updated to match other LaQuinta locations, but the smell of the room was a turn off. I didn't ask to be moved to another room as I turned off the HVAC unit which helped to reduce the smell. I got used to it while in the room but when I left and came back in you could smell it all over again. My business partner was in another room down the hall. His room didn't smell but he felt the bathroom wasn't clean.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
wet spots on caroet, tub stopper did not work, found some type of roach on bathroom floor
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
not happy
The person who checked us in said you have no cribs at all and no fridge. There was a fridge in the room. She was not too bright.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Friendly. The floors could have been more clean all over. Room, elevatorn, breakfast room.
Stayed 1 night in Sep 2019