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Reviews of Heritage Inn

2 out of 5
Heritage Inn
378 W Calaveras Blvd, Milpitas, CA

Reviews

4.8
Rating 10 - Excellent. 93 out of 687 reviews" "
Rating 8 - Good. 93 out of 687 reviews" "
Rating 6 - Okay. 101 out of 687 reviews" "
Rating 4 - Poor. 102 out of 687 reviews" "
Rating 2 - Terrible. 298 out of 687 reviews" "

4.8/10

Cleanliness

5.6/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Oscar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities
Priced reasonable and decent place to stay
Stayed 1 night in Mar 2024

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
excellent service and decent amenities.
Stayed 2 nights in Jan 2024

6/10 Okay

Tasha

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Michael

Business traveller
Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage Inn
I have stayed here on numerous occasions over the last two years, and have found the accommodations to be very satisfactory!
Stayed 2 nights in Dec 2023

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Omar

Stayed 2 nights in Nov 2023

10/10 Excellent

Ron

Liked: Cleanliness, amenities, property conditions & facilities
The staff and management are top-notch! Friendly, courteous, and knowledgeable. This is an excellent value. This is not a Holiday Inn, but it’s still pretty good, and I do stay there frequently.
Stayed 3 nights in Nov 2023

4/10 Poor

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Room was old and dirty. Towels had black stains. Old lamps with old stains unoperative but still uglying up the room. Headboard was off the bed and propped up against a wall.
Stayed 1 night in Nov 2023

10/10 Excellent

Jessica

Stayed 1 night in Nov 2023

6/10 Okay

zhongjian

Liked: Staff & service
Disliked: Cleanliness
No coffee machine to make hot water, no water cup in the room
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Overall I find Heritage suits my needs
Stayed 7 nights in Sep 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable
Stayed 3 nights in Aug 2023

10/10 Excellent

Sri Harsha, San Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location and good value for money.
Stayed 8 nights in Jul 2023

2/10 Terrible

Keith

Stayed 1 night in Jul 2023

2/10 Terrible

Aurilene

Disliked: Cleanliness, property conditions & facilities, room comfort
Very Dirty
I came in after 3 pm and my son helped me putting the suitcases in the room and I left right way. I didnt have a chance to check the room. Came back around 11pm. I was terrified to even take a shower. The shower wa so DISGUSTING i was afraid to take a shower. The room was terrible dirty and dusty. The walls very visible dirty. The bed spreed disgusting. The dresser was missing a drower. There were holes on top of the dresser and holes on the wall. The bathroom door was so dirty I was afraid to touch it. The towels looks like old cleaning rags. There were pile of dust behind the bed side table and all over the room. The 2 seats was so dirty that apear that they were picked up at a dumpster. I was afraid to touch anything in the room. I slept with my clothes and lights on. I couldn't leave because my son had droped me off, I didn't have a car and I couldn’t carry my suitcases from 2 stair cases. (my car broken down from the airport going to my home in Roseville) I called my son to rescue me. I had a terrible allergy attack from the dust. My voice startarted to rusty and I started to have a headache. I called my son early that day. He came over and took my suitcases out of the room. Went to front desk and told the girl about the room, that it was very dirty and that I needed another room. She was very simpathetic and apologized many times. She gave me another room after we return from breakfast. I went to see the room first, but it was almost the same. I'm expecting my refund.
Stayed 4 nights in Jul 2023

8/10 Good

David

Liked: Cleanliness, staff & service
😁
Stayed 2 nights in Jun 2023

4/10 Poor

Miguel

Stayed 3 nights in May 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Scott

Stayed 1 night in May 2023

8/10 Good

Fatima

Stayed 2 nights in May 2023

10/10 Excellent

Marcos

Stayed 1 night in Apr 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay often and most times it is a pleasant stay
Stayed 2 nights in Apr 2023

4/10 Poor

Christina

Disliked: Cleanliness, property conditions & facilities
Bathroom too small and dirty
Stayed 1 night in Apr 2023

10/10 Excellent

Regina

Stayed 1 night in Apr 2023

10/10 Excellent

Marcos

Stayed 1 night in Apr 2023

2/10 Terrible

Edward

Stayed 1 night in Apr 2023

10/10 Excellent

Muthukumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place great customer service 👍
Stayed 1 night in Apr 2023

10/10 Excellent

Darryl

Stayed 1 night in Apr 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the friendly staff and privacy
Stayed 2 nights in Apr 2023

6/10 Okay

Yves

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff are great and accommodating but property is very dirty and horrible. Their non-smoking room still smelled like cigarettes.
Stayed 7 nights in Mar 2023

8/10 Good

Edward

Stayed 5 nights in Mar 2023

8/10 Good

Derek

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2023

4/10 Poor

Derek

Stayed 1 night in Mar 2023

10/10 Excellent

Barbara

Stayed 2 nights in Mar 2023

2/10 Terrible

Oralia

Stayed 1 night in Mar 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Erica

Stayed 1 night in Feb 2023

2/10 Terrible

Shirley

Stayed 1 night in Mar 2023

10/10 Excellent

Anabel

Stayed 1 night in Feb 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant quiete stay
Stayed 1 night in Feb 2023

10/10 Excellent

Manuel

Stayed 1 night in Feb 2023

10/10 Excellent

Ryan

Stayed 1 night in Feb 2023

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Robert

Stayed 1 night in Jan 2023

8/10 Good

Barbara

Liked: Amenities
Stayed 4 nights in Jan 2023

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities