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Reviews of Embassy Suites by Hilton Milpitas Silicon Valley

3.5 out of 5
Embassy Suites by Hilton Milpitas Silicon Valley
901 E Calaveras Blvd, Milpitas, CA

Reviews

7.8

Good

Rating 10 - Excellent. 440 out of 1006 reviews" "
Rating 8 - Good. 237 out of 1006 reviews" "
Rating 6 - Okay. 127 out of 1006 reviews" "
Rating 4 - Poor. 115 out of 1006 reviews" "
Rating 2 - Terrible. 87 out of 1006 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

6/10 Okay

Anna

Travelled with family and small children
Liked: Staff & service
I had a little issue but the staff were able to help us. I will consider staying with them again’ :)
Stayed 1 night in Apr 2024

10/10 Excellent

YAJAIRA

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024

8/10 Good

Rosalba A

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay clean, quiet and the staff is super friendly.
Stayed 4 nights in Mar 2024
Response from ES Management on 27 Apr 2024
Thank you so much for providing feedback for your stay. We are happy to hear you enjoyed your stay with us. We hope to welcome you back again soon.

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Nancy

Way too many people in the pool
Stayed 1 night in Apr 2024

10/10 Excellent

Yue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, hotel is very clean
Stayed 4 nights in Apr 2024
Response from ES Management on 19 Apr 2024
Thank you so much for your feedback. We hope to have another opportunity to have you here with us again soon.

10/10 Excellent

Angel Ernesto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the breakfast. The potatoes were supposed to be crispy on the outside and tender on the inside but they were just soggy and also the French toast sticks were soggy as well. Only one choice of protein. I don’t even like sausage links. They should’ve had at least something else. They should always have bacon. The only good part about breakfast was the omelet station.
Stayed 1 night in Apr 2024
Response from ES Management on 19 Apr 2024
Thank you so much for your feedback. I can assure you that we will forward your comments to our Director of Food and Beverage regarding our complimentary breakfast. We hope to have another opportunity to have you here with us again soon.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was amazing
Stayed 1 night in Jan 2024
Response from ES Management on 19 Apr 2024
Thank you so much for your feedback. We hope to have another opportunity to have you here with us again soon.

2/10 Terrible

Shanon

Stayed 1 night in Apr 2024

10/10 Excellent

sandra

Stayed 1 night in Apr 2024

10/10 Excellent

Nimpha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from ES Management on 19 Apr 2024
Thank you so much for your feedback. We hope to have another opportunity to have you here with us again soon.

8/10 Good

Bao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean, staff friendly. One thing I didn’t like was the shower head.
Stayed 1 night in Apr 2024

4/10 Poor

Susanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is conveniently located by the 680 Highway. I have stayed numerous times and the hotel has been quiet and the condition of the property has always been excellent. This time around, our room was located next door to 5 boys under the age of 12 or 13 years old. We have been gone most of the day because we were with family for Easter Sunday. We arrived at the hotel around 10 pm. The boys next door were jumping around the room from 10 pm to 11 pm when I decided to call the front desk. Apparently, I was the second person to complain about the noise. Security was sent to the room and the noise stopped for about 30 minutes then started up again for another 10 to 15 minutes then the boys finally stopped. The boys had no adult supervision because the parents were in another room. Your hotel policy should not allow underage children to be in a room without an adult. Thank you Hotel Security for your prompt attention.
Stayed 1 night in Mar 2024

10/10 Excellent

Terance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was many amenities all of which the family enjoyed
Stayed 3 nights in Mar 2024
Response from ES Management on 5 Apr 2024
Thank you for sharing feedback for your stay with us. We are happy to hear that you enjoyed the amenities provided. We hope to have another opportunity to welcome you back again soon.

6/10 Okay

Denver

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget friendly
Stayed 1 night in Mar 2024
Response from ES Management on 5 Apr 2024
Thank you for providing feedback for your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Victor

Stayed 2 nights in Mar 2024
Response from ES Management on 19 Apr 2024
Thank you so much for your feedback. We hope to have another opportunity to have you here with us again soon.

8/10 Good

Allie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. Great food. Close and convenient to all our needs and wants. Super warm pool and the kids LOVED it!! There was a conference and the people kept asking us to join. They were not taking no for an answer and it was a little annoying.
Stayed 1 night in Mar 2024
Response from ES Management on 5 Apr 2024
Thank you for sharing feedback for your stay with us. We are happy to hear that you enjoyed your stay, the staff, and the heated indoor pool. We apologize for any inconvenience regarding guests here for a conference. I have forwarded your comments to our Director of Sales and Marketing so issues like this do not happen again in the future.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ES Management on 5 Apr 2024
Thank you for sharing feedback for your stay with us. We hope to have another opportunity to welcome you back again soon.

10/10 Excellent

Lakeysha

Liked: Cleanliness, staff & service, property conditions & facilities
Love it! I stay here about 3-4 times a year
Stayed 3 nights in Mar 2024
Response from ES Management. on 24 Mar 2024
Thank you so much for sharing feedback for your stay with us. We are happy to hear that you enjoyed yourself. We hope to have another opportunity to welcome you back again in the future. Have a great day.

8/10 Good

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ES Management on 5 Apr 2024
Thank you so much for providing feedback for your stay with us. We hope to have another opportunity to welcome you back again soon.

4/10 Poor

Leticia

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities
The fact that the restaurants were closed and they threw a fit about us having outside food, we had a hockey tournament and had late games, it was horrible they came to tell us we could not eat outside food. Then they denied us late check out
Stayed 1 night in Mar 2024
Response from ES Milpitas on 20 Mar 2024
We are very sorry to hear that you were not pleased with your stay due to the policy of having no outdoor food or beverages in our atrium area. We try our best to accommodate all guest requests for late checkout and we apologize if this was not available to you. I can assure you that we will forward your comments to upper management. Thank you again for providing feedback. We hope to have another opportunity to welcome you back for a much more pleasant stay.

10/10 Excellent

Shannon, tacoma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean & spacious
Stayed 1 night in Mar 2024
Response from ES Milpitas on 20 Mar 2024
Thank you so much for sharing feedback for your stay with us. We are happy to hear that you enjoyed your time and hope to welcome you back again soon.

4/10 Poor

Leticia

Travelled with family, Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The ac is not working at all, the staff didn’t control running around kids and yelling, they were not compassionate about us eating outside food and their restaurants being closed. We were there for a tournament where our kids games are late and we had no choice but to get outside food. Staff were not helpful at all. They gave late check outs to selected people only. Very unfair
Stayed 1 night in Mar 2024

8/10 Good

Sarah

Stayed 2 nights in Mar 2024
Response from ES Management on 5 Apr 2024
Thank you for sharing feedback for your stay with us. We hope to have another opportunity to welcome you back again soon.

10/10 Excellent

Ervin

Travelled with partner
Liked: Amenities
One of my favorite hotels
Stayed 1 night in Feb 2024
Response from Jamie on 9 Mar 2024
Thank you so much for sharing your feedback with us. We are so happy to hear that you enjoyed your stay with us. We look forward to seeing you again. Have a great day!

2/10 Terrible

ALI

Disliked: Staff & service
Room too noisy. I couldnt sleep all night by the street I told the receptionist and she didn’t offer anything. She said she was sorry. I said I didn’t go to sleep and that’s it and she did sorry
Stayed 1 night in Feb 2024

10/10 Excellent

Phuc Diem Bach Lam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Embassy Suites Milpitas on 25 Feb 2024
Thank you so much for your feedback. We are pleased to hear that you enjoyed your stay with us. We hope to welcome you back again soon.

8/10 Good

Jorge

Stayed 1 night in Feb 2024
Response from ES Management. on 24 Mar 2024
Thank you for sharing feedback for your stay with us. We hope to have another opportunity to welcome you back again soon. Have a great day!

6/10 Okay

Carrie

Travelled with family and small children
Disliked: Cleanliness
Rooms okay seems like I got the room that they would give the locals stained bedding and floors doesn’t feel the cleanest shower head doesn’t work well felt like I was judged by my age and the way I was dressed
Stayed 1 night in Feb 2024
Response from ES Management on 7 Apr 2024
We are very sorry to hear that you experienced cleanliness issues while staying with us. We appreciate your feedback and will forward this information to our Director of Housekeeping. I can assure you that we do not judge our guests and always aim to give all registered guests the best accommodations and service. We hope to have another opportunity to welcome you back again for a much more pleasant stay.

10/10 Excellent

MIke

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great free breakfast. Super comfy with the living room area.
Stayed 2 nights in Feb 2024
Response from Embassy Suites Milpitas on 25 Feb 2024
Thank you so much for your feedback. We are pleased to hear that you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Embassy Suite Milpitas!
Stayed 3 nights in Feb 2024
Response from Embassy Suites Milpitas on 25 Feb 2024
Thank you so much for your feedback. We are pleased to hear that you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience
Stayed 1 night in Feb 2024
Response from Embassy Suites Milpitas on 25 Feb 2024
Thank you so much for your feedback. We are pleased to hear that you enjoyed your stay with us. We hope to welcome you back again soon.

6/10 Okay

kean

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
Pool was too cold.
Stayed 1 night in Feb 2024
Response from ES Management on 7 Apr 2024
We are very sorry to hear that our pool was not as warm as you would like. I can assure you that I have forwarded your comments to our Chief Engineer for review. Thank you for providing feedback for your stay. We hope to have another opportunity to welcome you back again in the future.

10/10 Excellent

Freddy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view and great service!!
Response from Embassy Suites Milpitas on 25 Feb 2024
Thank you so much for your feedback. We are pleased to hear that you enjoyed your stay with us. We hope to welcome you back again soon.

2/10 Terrible

christopher

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from ES Milpitas on 20 Mar 2024
Thank you for sharing feedback for your stay with us. We apologize that your stay was unpleasant. Feel free to reach out to us any time to discuss your stay further. We hope to have the opportunity to welcome you back again for a much more pleasant stay.

10/10 Excellent

roland

Stayed 2 nights in Jan 2024
Response from Embassy Suites Milpitas on 25 Feb 2024
Thank you so much for your feedback. We are pleased to hear that you enjoyed your stay with us. We hope to welcome you back again soon.

6/10 Okay

Raul

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The carpet in my room was frayed and stained. Furniture needs refreshing.
Stayed 2 nights in Jan 2024
Response from ES Milpitas on 20 Mar 2024
Thank you for providing feedback for your stay with us. We apologize for the issues regarding the carpet in your suite as well as the furniture wear and tear. I can assure you that we have forwarded your comments to upper management. Thank you again for providing feedback and we hope to have another opportunity to welcome you back again.

4/10 Poor

Cheng

Travelled with family
Disliked: Staff & service
Air conditioner didn’t work. Staff was unfriendly.
Stayed 2 nights in Jan 2024

8/10 Good

genaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Sabrina

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This was the worst day of my life! I have always held Embassy Suites to the highest level of impeccable taste, accommodations and amenities. The very first night was a disaster. There was no heat available in the room, we advise the front desk regarding this, basically was suck it up. They sent a portable heater, and gave us extra blankets to stay warm. The first night was like camping outside. With the temperatures dipping so cold outside, the room temperature didn't improve. Refrigerator was bad, we were not given the code for the television. From moment I thought I was staying at a one star hotel. So I guess we did suck it up the first night. Second day, they did replace the refrigerator and had figured out they had given us the wrong remote for the TV. Heater still a problem. So they ended up moving us to another room, where again refrigerator was bad. And the heating was a little better. It felt more that we were roughing it. For what was spent there, there is no excuse for the experience. I will never ever stay at this Embassy Suite in Milpitas ever again!
Stayed 3 nights in Jan 2024

2/10 Terrible

Erika, Modesto

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The property charge for parking overnight.
Stayed 1 night in Jan 2024

2/10 Terrible

queosha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst start I have ever had the heater didn’t work so we were freezing all night they offered a space heater that did not work on top of the bad plumbing the sinks were all backed up. I’m requesting a complete refund.
Stayed 1 night in Jan 2024

8/10 Good

LALONDA, RENO

Liked: Cleanliness, staff & service
I loved the staff and indoor pool. I did not like not having heat or any air conditioning and having to time when i would have hot water. It is an old property using a wayer boiler and pipe system for heat and water. Very weird.
Stayed 4 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Cymelin

Liked: Staff & service
I like Embassy Suites for my family. This place needs some updating. Carpets were stained which makes it feel dirty. Some paint to cover stains in the bathroom would help as well.
Stayed 1 night in Dec 2023

10/10 Excellent

Nydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Steve

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Cleaning
The rooms are vary spacious. When we entered the room we noticed right away that whoever stayed there before us used a plastic bag to cover the smoke detector, probably smokers. Then we noticed a bunch of beer caps and spilled beer all over the balcony. We also had no bedding for the pull out. The hotel was not bad the person assigned to cleaning our room between guests just didn’t do a good job.
Stayed 1 night in Dec 2023

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel! The room was beautiful, clean, and spacious! Excellent and friendly customer service from Jamie at the front desk! Will definitely be back again!!!!
Stayed 2 nights in Dec 2023