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Reviews of Regency Inn & Suites

2 out of 5
Regency Inn & Suites
6315 Navy Road, Millington, TN

Reviews

6.2
Rating 10 - Excellent. 10 out of 48 reviews" "
Rating 8 - Good. 12 out of 48 reviews" "
Rating 6 - Okay. 7 out of 48 reviews" "
Rating 4 - Poor. 10 out of 48 reviews" "
Rating 2 - Terrible. 9 out of 48 reviews" "

6.4/10

Cleanliness

7.8/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Dirty, stinky, dilapidated
Stayed 1 night in Jan 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Martha on 7 Sept 2023
Thanks for dropping a review and choosing Regency inn for you stay.

2/10 Terrible

Harvey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Potential but disappointed
WiFi connection terrible. Roaches, doors not secure, burns on comforter and sheets.
Stayed 1 night in Mar 2023

8/10 Good

Marguerite

Liked: Cleanliness, staff & service, room comfort
very low budget
I was charged for the room and I thought I already paid hotel.com will have to look that up later
Stayed 1 night in Jan 2023
Response from Martha on 19 Jan 2023
I'm sorry for the worng understanding but the hotel charge you when you arrived to check in only. In case you don't show up. That when we charge your card that you did the reservation you booked on online and the credit card is only to guaranteed you the reservation. Sorry again for the wrong understanding. And thank you for your stay . Have a blessed day. Martha

6/10 Okay

Dan

Ok for the price
Place was relatively clean. Swimming pool was completely closed with a winter cover bolted in place. No where to sit outside and enjoy nice weather. Would stay here again if price is right but would probably try somewhere else with comparable price.
Stayed 2 nights in Jul 2022

4/10 Poor

Mary Ann

Disliked: Cleanliness, property conditions & facilities, room comfort
Enter at your own risk!
It was not what I expected. Noisy, dirty, no coffee maker, very few amenities. No inside access to lobby. Had to check in through an outside window!
Stayed 2 nights in Feb 2022

2/10 Terrible

thomas

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Move on, it’s bad
Was traveling through and needed somewhere to basically sleep so that I could finish my drive the next day. Upon arrival I was talked to through a window that a full piece of paper wouldn’t fit through. The room was in shambles two of three light fixtures didn’t work and the bathroom door handle was not functional due to the fact that the door looked like it had been kicked in. The pull out couch in the room I had pulled out to see if there was any way to plug the lamp in, there was trash and an empty beer bottle. I don’t know how much hotels.com get paid to reserve rooms for you here or how it all works. I just know that I would distance myself as far as possible from this property.
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was comfy.
Stayed 1 night in Dec 2021
Response from Martha on 7 Dec 2021
Thank you for your stay hopefully to see you on your next stop in Tennessee. Have bless day.

8/10 Good

Jennifer

Travelled with family
Liked: Staff & service
well the room was ok. but dark. looks like it was being remodeled and just not finish. no plates on plug ins.
Stayed 1 night in Sep 2021

8/10 Good

Aubree

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms
Wonderful
Stayed 1 night in Feb 2021
Response from Martha on 11 Mar 2021
Thank you for taking time to give us a 8 we really appreciate you re review hope to see again on your next stay..😉

10/10 Excellent

Shonna

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Martha on 6 Mar 2021
Thank you for your stay.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2021
Response from Martha on 3 Mar 2021
Thank for staying with us. Hope your next stay will at the Regency inn . Have a bless day.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
You get what you pay for. Could have been cleaner.
Stayed 2 nights in Dec 2020

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from Martha on 28 Dec 2020
Thank you for your stay happy to have again on your next trip to Tennessee.

6/10 Okay

Phillip

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2020
Response from Martha on 28 Dec 2020
Thank for staying with us.

8/10 Good

CODIE

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2020

6/10 Okay

Keal

My stay was ok.
Stayed 1 night in May 2020
Response from Martha on 31 May 2020
Thanks for stay.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It's an okay place? Does have ice maker, mini Friday and microwave.
Stayed 1 night in Apr 2020

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

The male manager had an attitude and the room was dirty and had mold in the corner of the tub. I will not be going back there and have told many people not to go there . False advertising. I reserved a smoking room and I got a non smoking room even though the woman manager was nice wnough to let me smoke in there.
Stayed 2 nights in Jan 2020
Response from Office on 6 Feb 2020
The reasons you got a non smoking Sr. was you check in Sunday at 3:00a.m and your resv was until Monday When check check in not until 3:pm that not false advertising . I was giving you good customer service letting check in what we had available at that time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not cleaned . Fridge broken and dirty... mouse poop in cabinets... sheets not changed etc Room was tiled which was nice but cleanliness was not up there
Stayed 3 nights in Oct 2019

4/10 Poor

Am

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is scary. Cold. Dirty. U get what u pay for. Period
Stayed 1 night in Oct 2019

8/10 Good

Shelli

Liked: Cleanliness, staff & service, room comfort
Okay Stay
This hotel is okay. It's basic, and quiet. Room was okay. No complaints.
Stayed 1 night in Sep 2019
Response from Martha on 16 Sept 2019
Thank you for your stay and your feedback hope to to see you soon again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Martha on 16 Aug 2019
Thank you

2/10 Terrible

Allen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sucked
This hotel is run down and needs to be completely renovated
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Spend some money and repair and upgrade everything
I have stayed here twice now, once in a double bed and once in a single. I have a list of complaints but I will use the beds. All of the beds held no support at all. I gave them a second chance and I got a single bed. Same thing, no support. Everything here needs replacing. If you're hurting for cash and you really need a place to stay this is your place.
Stayed 4 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The hotel was a great location near the Naval Base. The condition of the hotel was questionable. The residents who live there are noisy all night.
Stayed 1 night in Jun 2018

2/10 Terrible

Melissa, Arlington, Texas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed
Room smelled of smoke so bad we checked out early and my friend got bed bug bites all over her . Very disappointed with hotel but Miss Martha was amazing at the front desk
Stayed 2 nights in Jun 2018

2/10 Terrible

Pineapple , Decatur

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
NEEDS UPDATING BADDDDD
This hotel's location is very convenient to where I was visiting but it needs updating bad. The doors don't close securely. I put the table to the door for the night to feel a Lil more safe. Toilets are way too low to the floor for those of us with bad knees. It was a clean room bit because it is so outdated it just felt uncomfortable.
Stayed 1 night in Mar 2018

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was cool place to stay due to the weather
Stayed 1 night in Jan 2018
Response from martha on 16 Mar 2018
Thank for staying with us hope to see you in future stays

4/10 Poor

Shad, Millington, TN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Affordable
Administrative staff was pleasant. Cleaning staff did a terrible job. You can tell the building is old. Needs some loving. My refrigerator door was covered with dust and dirt.
Stayed 3 nights in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay
Creepy ppl walking the hotel. We were asked if we wantes a room by the hour or night. Bathroom cabinet door missing. Our bed comforter looked like someone had been sitting on it till thw rime we arrived then left. The room stunk. We didnt even stay the night. We left and drove 3 hrs back home.
Stayed 1 night in Sep 2017
Response from MARTHA on 23 Sept 2017
AM SORRY BUT THAT WAS NOT ROOM THAT WAS RESV FOR THE YOU GUYS THE ROOM WAS UNDER WIFE NAME WHEN YOUR HUSBAND CAME CHECK HE WAS NOT IN THE REV LIST IT WAS THE LAST ROOM , IF HE HAD CHECK IN WITH YOUR NAME U WOULD GOT THE ROOM THAT WAS RESV FOR YOU GUYS AND BEEN WORKING FOR YEARS WE DO NOT RENT ROOM BY THE HOUR MRS. THAT FOR SURE. AND HE WAS ASK IF THE ROOM WAS THE PROBLEM AND HE SAID NO , HE DIDNT FEEL SAFE ........ THEY WOULD DRIVE BACK HOME.

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
The entire place reeked of cigarettes. The housekeeping staff smoked while cleaning rooms. The mattress was not very supportive, too squishy. The room was clean and the people were nice. Too bad the pool was closed, it was August, a swim would have been nice.
Stayed 2 nights in Aug 2017

4/10 Poor

Nita, Arkansas

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Worst hotel ever
Crappy hotel.. furniture was very old, bed was itchy, very outdated. Manager did refund me my money back. Hotel staff was nice!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was nasty!! Stained bed and bedding and a nasty smell in a nonsmoking room!! We left within 15 minutes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to pool
I had a great stay and love my room It was available
Response from Martha on 17 Jun 2017
Thanks you for your review. Am happy you enjoy your stay, Have a blessed day. And thanks again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet!
Its an older hotel BUT the beds slept amazingly and the staff was wonderful!

6/10 Okay

Pearl, S

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
little out of the way. hot was great. they need non skid Matt's in tubs

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Friendly Stay
Hotel was very good and bed was comfortable. Did not have any problems during my stay. Staff was friendly and helpful.

10/10 Excellent

HELEN, ON CANADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Motel but not many local places to eat.
Were upgraded to a suite. When frig missing they went out and purchased a new small frig for the room. Only problem was too far off I-75 along with construction and very few local dining options.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
DON'T STAY AT THIS HOTEL....IT WAS HORRIBLE
I was there to race in The Navy Nautical 10 Miler and this hotel was only a mile away from the Navy Base which was convenient but the pictures on the Internet was deceiving... the hotel room stunk very bad and was in very bad shape, the sheets had blue marker all over them, and there was a woman who apparently lives there with her six children, and there was 2 little ones sitting on the steps who kept asking us for money every time we walked by, which was disturbing because there parents were no where in site... then at 3:00 o'clock in the morning we was woke up by voices who was being very loud outside of our door and then someone started jiggling the door handle like they was trying to get in our room... Scared the mess out of me. The room looked like it had not been clean, it was horrible.. the only good thing about this hotel is that it had free WiFi and the woman who worked the front desk was extemely nice but I DO NOT RECOMMEND ANYONE TO EVER STAY IN THIS HOTEL, because my husband went to the front office to ask for more towels because the 2 that was left for us was so thin and nasty looking with stains all over them that the hotel owner said they didn't even show that we was registered there and asked my husband for his room key to verify that we was really staying there which was extremely weird considering they charged my credit card so atleast I had proof of that... but I do not even rate this hotel a 1 out of 10.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Basic and decent for the price
The room smelled a bit like cigarettes which wasn't ideal. The place had several families living there which wasn't really expected. The people working the desk were nice but there wasn't much in the way of extras offered. Still, it was good enough for the one-night stay and it was good for the price.

10/10 Excellent

Cassandra, Gadsden, AL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ppl
I enjoyed myself and customer service and housekeeping was great and friendly. I have met some wonderful people at the hotel.