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Reviews of Mandarin Oriental, Milan

5 out of 5
Mandarin Oriental, Milan
Via Andegari 9, Milan, MI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 124 out of 156 reviews" "
Rating 8 - Good. 20 out of 156 reviews" "
Rating 6 - Okay. 7 out of 156 reviews" "
Rating 4 - Poor. 1 out of 156 reviews" "
Rating 2 - Terrible. 4 out of 156 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hakan

Stayed 3 nights in Apr 2024

10/10 Excellent

Roslyn

Liked: Cleanliness, staff & service, property conditions & facilities
The location of this property is perfect and the staff is exceptional. I would recommend a stay here anytime.
Stayed 3 nights in Jan 2024
Response from Luca Finardi on 29 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your stay with us!We hope to welcome you back to Mandarin Oriental, Milan very soon.Best Regards,Luca FinardiGeneral Manager

10/10 Excellent

Roslyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Luca Finardi on 26 Jan 2024
Dear Guest, Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your experience with us and we hope to welcome you back to Mandarin Oriental, Milan very soon. Best Regards, Luca Finardi General Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel near the main attractions of the city. Would definitely stay there again.
Stayed 1 night in Sep 2023
Response from Luca Finardi on 29 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your stay with us!We hope to welcome you back to Mandarin Oriental, Milan very soon.Best Regards,Luca FinardiGeneral Manager

10/10 Excellent

Kieran

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything, especially the spa, pool and gym!
Stayed 2 nights in Sep 2023
Response from Luca Finardi on 22 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your stay and that you liked our Spa and its services.We hope to welcome you back to Mandarin Oriental, Milan very soon.Best Regards,Luca FinardiGeneral Manager

2/10 Terrible

James

Stayed 1 night in Aug 2023
Response from Luca Finardi on 1 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Luca FinardiGeneral Manager

10/10 Excellent

Danelle, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an absolutely fabulous stay at MO and will definitely be back. The manager and staff were exceptional!
Response from Luca Finardi on 1 Sept 2023
Dear Guest,Thank you so much for taking the time to share your very nice feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your stay with us!We hope to welcome you back to Mandarin Oriental, Milan very soon.With my very best regards,Luca FinardiGeneral Manager

10/10 Excellent

Vikashkumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay
Stayed 2 nights in Aug 2023
Response from Luca Finardi on 14 Aug 2023
Dear Guest,Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your stay!We hope to welcome you back to Mandarin Oriental, Milan very soon.With my very best regards,Luca FinardiGeneral Manager

2/10 Terrible

Valentina

Stayed 3 nights in Jul 2023
Response from Luca Finardi on 1 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Luca FinardiGeneral Manager

10/10 Excellent

Kulu

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 2 nights in Jul 2023
Response from Luca Finardi on 14 Aug 2023
Dear Guest,Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your stay!We hope to welcome you back to Mandarin Oriental, Milan very soon.With my very best regards,Luca FinardiGeneral Manager

10/10 Excellent

Phill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 3 nights in Jul 2023
Response from Luca Finardi on 19 Jul 2023
Dear Guest,Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your experience.We hope to welcome you back to Mandarin Oriental, Milan very soon.Best Regards,Luca FinardiGeneral Manager

8/10 Good

Melissa

Stayed 3 nights in Jul 2023
Response from Luca Finardi on 17 Jul 2023
Dear Mrs. Nini,Thank you for taking the time to rate us. We are delighted you thoroughly enjoyed your experience with us!We hope to welcome you back to Mandarin Oriental, Milan very soon.Best Regards,Luca FinardiGeneral Manager

10/10 Excellent

Corrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beyond perfection! Will come back, hopefully soon!
Stayed 2 nights in Aug 2022
Response from Luca Finardi on 2 Sept 2022
Dear Guest,Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your stay and we really hope to welcome you back to Mandarin Oriental, Milan very soon!With my very best regards,Luca FinardiGeneral Manager

2/10 Terrible

Adrian, Nassau

Travelled with partner
Disliked: Cleanliness
The mandarin has the worst servic ever
Stayed 2 nights in Aug 2022
Response from Luca Finardi on 19 Aug 2022
Dear Guest,Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our outmost for a memorable stay, giving you the great hotel experience that so many of our guests have grown so fond of.I personally remain at your disposal and send youMy very best regards,Luca FinardiGeneral Manager

10/10 Excellent

BIBI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well situated almost a 5-10 minute walk to the main shopping streets / duomo/ arcade etc..staff are very well experienced and friendly , affordable daily rate given the location , the city and the brand … you will love it
Stayed 1 night in Apr 2022
Response from Luca Finardi on 26 Apr 2022
Dear Guest, Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your stay! We hope to welcome you back to Mandarin Oriental, Milan very soon. Best Regards, Luca Finardi General Manager

10/10 Excellent

Mustafa Ahed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Luca Finardi on 21 Sept 2022
Dear Guest, Thank you for for rating us with the highest possible score! We are delighted you thoroughly enjoyed your stay.We hope to welcome you back to Mandarin Oriental, Milan very soon. Best Regards, Luca Finardi General Manager

10/10 Excellent

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. great service. Quiet room.Big bathroom.
Stayed 4 nights in Apr 2022
Response from Luca Finardi on 19 Apr 2022
Dear Guest, Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your stay! We hope to welcome you back to Mandarin Oriental, Milan very soon. With my very best regards, Luca Finardi General Manager

10/10 Excellent

Paolo

Stayed 1 night in Mar 2022
Response from Luca Finardi on 5 Apr 2022
Gentile Ospite, La ringrazio per aver valutato Mandarin Oriental, Milan con il punteggio più alto. Sono felice di sapere che abbia apprezzato la sua esperienza presso di noi! Ci auguriamo di riaverla presto tra i nostri Ospiti. Cordialmente, Luca Finardi General Manager

10/10 Excellent

Armando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in an amazing location
Stayed 1 night in Mar 2022
Response from Luca Finardi on 21 Mar 2022
Dear Guest, Thank you for rating us with the highest possible score! We are delighted you thoroughly enjoyed your stay at Mandarin Oriental, Milan. We hope to welcome you back very soon. Best Regards, Luca Finardi General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Luca Finardi on 13 Jan 2022
Dear Guest, Thank you for rating us with the highest possible score. We are delighted you thoroughly enjoyed your stay! We hope to welcome you back to Mandarin Oriental, Milan very soon. Best Regards, Luca Finardi General Manager

10/10 Excellent

Hamad

Stayed 3 nights in Nov 2021
Response from Luca Finardi on 13 Jan 2022
Dear Guest, Thank you for rating us with the highest possible score! We are delighted you thoroughly enjoyed your stay. We hope to welcome you back to Mandarin Oriental, Milan very soon. Best Regards, Luca Finardi General Manager

8/10 Good

Hamad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Luca Finardi on 13 Jan 2022
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to Mandarin Oriental, Milan very soon! Sincerely, Luca Finardi General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is perfectly located in a quiet ally just in the heart of the fashion district. The service is everything you would expect from this type of hotel. The concierge is super-helpful, the spa is great and all service people were really perfect. The hotel interiors, corridors and rooms may need some renovation for a hotel in this level but all in all highly recommended.
Stayed 2 nights in Oct 2021
Response from Luca Finardi on 2 Nov 2021
Dear Guest, Thank you for taking the time to share your experience and for your kind words about the Team. Your comments are extremely important for us to continue improving our service in order to deliver an exceptional Guest experience. We really hope to welcome you again at Mandarin Oriental, Milan very soon! Sincerely, Luca Finardi General Manager

10/10 Excellent

ELIE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and cozy.the rooms are big and specious The concierge was exceptional specially Rachel who went out of her way to help. Will definitely go back again
Stayed 7 nights in Oct 2021
Response from Luca Finardi on 13 Oct 2021
Dear Guest, Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your stay! We look forward to welcoming you back to Mandarin Oriental, Milan very soon. Best Regards, Luca Finardi General Manager

10/10 Excellent

Fabrizio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Sorcha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Luca Finardi on 26 Aug 2021
Dear Guest, Thank you for rating us with the highest possible score! We are delighted you thoroughly enjoyed your stay. We hope to welcome you back to Mandarin Oriental, Milan very soon. Best Regards, Luca Finardi General Manager

10/10 Excellent

Anna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best concierge in Milan
Was the best experience staying at the hotel in July! The best concierge and service hands down! Rachel and Stefano are thé most professional staff imagined. Will recommend 100000% to stay there!
Stayed 1 night in Aug 2021
Response from Luca Finardi on 26 Aug 2021
Dear Guest, Thank you so much for taking the time to share your experience and for rating us with the highest possible score. I am delighted to learn that the effort we make in taking care of every detail and in focusing on the service contributed to make your stay unforgettable. I sincerely hope to welcome you again soon at Mandarin Oriental, Milan! With my very best regards, Luca Finardi General Manager

10/10 Excellent

itamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was smooth and the staff extremely friendly! It made our stay even more special
Stayed 1 night in Jun 2021
Response from Luca Finardi on 28 Jun 2021
Dear Guest, Thank you for your very kind words and for taking the time to share your feedback! We are delighted you thoroughly enjoyed your stay with us and we hope to welcome you back to Mandarin Oriental, Milan very soon. With my very best regards, Luca Finardi General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb place.. by far the best in Milano
Stayed 2 nights in Jun 2021
Response from Luca Finardi on 7 Jun 2021
Dear Guest, Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your stay! We hope to welcome you back to Mandarin Oriental, Milan very soon. Best Regards, Luca Finardi General Manager

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special thank you to the concierge that helped us organise a great trip to Piemonte area.
Stayed 2 nights in May 2021
Response from Luca Finardi on 3 Jun 2021
Dear Guest, Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your stay and I'll refer with pleasure your kind words to our Concierge team. We hope to welcome you back to Mandarin Oriental, Milan very soon. Best Regards, Luca Finardi General Manager

8/10 Good

Minghui

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Nice hotel, good location, but I booked king bed, they gave me 2 twins, they converted to 1 king after for few days, but I realized they took the board on the top of the bed on the last day. And sometimes they don’t put stuffs in the room if you don’t ask. Service was ok, but absolutely not great.
Stayed 4 nights in Feb 2020
Response from Luca Finardi on 25 Feb 2020
Dear Guest, Thank you for taking the time to share your experience. Your comments are extremely important for us to continue improving our service in order to deliver an exceptional guest experience. We really hope to welcome you again at Mandarin Oriental, Milan. Sincerely, Luca Finardi General Manager

10/10 Excellent

Uktam, Milan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel need improve wi-fi network, with price which Amount charging for the day ,internet connection and speed quality need to be constant and Good , unfortunately not .
Stayed 3 nights in Jan 2020
Response from Luca Finardi on 20 Jan 2020
Dear Guest, Thank you for taking the time to share your experience at Mandarin Oriental, Milan. Your comments are extremely important for us to continue improving our service in order to deliver an exceptional guest experience. We really hope to welcome you again at Mandarin Oriental, Milan very soon. Sincerely, Luca Finardi General Manager

10/10 Excellent

Christopher

Stayed 3 nights in Jan 2020

10/10 Excellent

ALIALKHORI, Qatar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is Perfect it’s near the market the staff were very good the chicken experience was perfect definitely when I go back to the same city I will be staying in the same hotel
Stayed 4 nights in Jan 2020
Response from Luca Finardi on 15 Jan 2020
Dear Guest, Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your stay! We hope to welcome you back to Mandarin Oriental, Milan very soon. Best Regards, Luca Finardi General Manager

10/10 Excellent

Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Luca Finardi on 4 Nov 2019
Gentile Lorenzo, La ringrazio per aver valutato Mandarin Oriental, Milan con il punteggio più alto. Sono felice di sapere che abbia apprezzato la sua esperienza presso di noi! Ci auguriamo di riaverla presto tra i nostri Ospiti. Cordialmente, Luca Finardi General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kind and helpful staff, always friendly. Lovely rooms and great location.
Stayed 5 nights in Oct 2019
Response from Luca Finardi on 4 Nov 2019
Dear Guest, Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your stay. We hope to welcome you back to Mandarin Oriental, Milan very soon. Best Regards, Luca Finardi General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Luca Finardi on 9 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your stay. We hope to welcome you back to Mandarin Oriental, Milan very soon. Best Regards, Luca Finardi General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful and efficient. The hotel rooms and bed is very comfortable!!!! The location is very good, near the shopping street and cathedral. the breakfast a la carte for hot dish is great! both eggs and side dish! The drinks and apéro is great, but dinner food soso... the hotel recommendations for other restaurants are so so too.... maybe due to most restaurants are closed for summer holidays ...
Stayed 1 night in Aug 2019
Response from Luca Finardi on 28 Aug 2019
Dear Guest, Thank you for taking the time to share your experience and for rating us with the highest possible score! Your comments are extremely important for us to continue improving our service in order to deliver an exceptional guest experience. We really hope to welcome you again at Mandarin Oriental, Milan. Sincerely, Luca Finardi General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
the staff are the best in this hotel ,what i did not like , food ,rooms are dark and dull ,not so clean and no decent lobby .
Stayed 3 nights in Aug 2019
Response from Luca Finardi on 28 Aug 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Luca Finardi General Manager

10/10 Excellent

abdulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Luca Finardi General Manager on 27 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback and for rating us with the highest possible score. We are delighted you thoroughly enjoyed your stay. We hope to welcome you back to Mandarin Oriental, Milan very soon. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The minute I walked into the Mandarin Oriental I was immediately taken aback by both the hotel itself and the fine staff that they have. Everyone was extremely kind and at all times attentive. The rooms were lovely and extremely comfortable. Even the bathroom impressed me with its beautiful exterior. The meticulous gifts were of the greatest surprise. We received the cutest stuffed animals for the children and were given a platter of chocolate that was shaped to go with the theme of the hotel. The room was extremely modern and had very advanced technology. Although I only there for a short period of time the Mandarin Oriental made Milan a very memorable experience.
Stayed 2 nights in Aug 2019
Response from Luca Finardi on 12 Aug 2019
Dear Guest, Thank you for your kind words and for taking the time to share your experience! I will be happy to share your praises with my colleagues and hope to welcome you back to Mandarin Oriental, Milan very soon! Best Regards, Luca Finardi General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Luca Finardi on 12 Jun 2019
Dear Guest, Thank you for rating us with the highest possible score. We are delighted you thoroughly enjoyed your stay. We hope to welcome you back to Mandarin Oriental, Milan very soon. Best Regards, Luca Finardi General Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is good. Location is convenient. Food is good.
Stayed 3 nights in Apr 2019
Response from Luca Finardi on 16 May 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Luca Finardi General Manager

10/10 Excellent

Ariella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top pick
Amazing hotel conditions, location, and service.
Stayed 2 nights in Apr 2019
Response from Luca Finardi on 24 Apr 2019
Dear Guest, thank you for taking the time to share your experience. I am delighted to learn that the effort we make in taking care of every detail and in focusing on the service contributed to make your stay unforgettable. I sincerely hope to welcome you again soon at Mandarin Oriental, Milan Best Regards, Luca Finardi General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thats the second time i have visited the same property because its an oustanding property in terms on everything.
Stayed 2 nights in Feb 2019
Response from GM on 22 Feb 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay again and hope to see you again very soon. Sincerely, Luca Finardi General Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019