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Reviews of Hampton Inn & Suites Sandusky/Milan

2.5 out of 5
Hampton Inn & Suites Sandusky/Milan
11608 Us Rt 250, Milan, OH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 486 out of 679 reviews" "
Rating 8 - Good. 146 out of 679 reviews" "
Rating 6 - Okay. 22 out of 679 reviews" "
Rating 4 - Poor. 11 out of 679 reviews" "
Rating 2 - Terrible. 14 out of 679 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 1 night in Apr 2024

10/10 Excellent

Cynthia

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in staff were really friendly, helpful, and efficient -- really top notch. The pool and hot tub was salt water and really nice. We had a studio with two queens and a fold out sofa -- the room had tons of space for our family of 5 including a long desk that was perfect for eating our dinner. It was a little hard to figure out the TV with two remotes, but that was no big deal. Also it was super clean and quiet. Great sleeping here!!
Stayed 1 night in Apr 2024

8/10 Good

Alena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved that there was a safe clean environment.
Stayed 2 nights in Mar 2024

8/10 Good

Morgan

Travelled with family and small children
Liked: Cleanliness, staff & service
Great staff, very kind staff. And beautiful place and very clean and managed. I would visit again. Close to highway and many restaurants and stores.
Stayed 2 nights in Mar 2024

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the nicest Hampton Inn I have ever stayed in. The room was spacious and clean. The pool area was good and the breakfast had good options and dining area very nice. My only criticism is there are two Hampton Inns on the same road and the link for directions on the Expedia site took us to the other hotel. It was only 5 minutes away, but the front desk said it happens all the time. Seems like that could be fixed easily.
Stayed 1 night in Mar 2024

6/10 Okay

Nathaniel

10/10 Excellent

Andrew, Grantham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off highway.
Stayed 1 night in Mar 2024
Response from -Morgan, Property Manager on 13 Mar 2024
We are so happy to hear that you found our location to be easily accessible from the highway! Thank you so much for taking the time to leave us a review and give us your feedback! We hope to have you stay with us in the future!

10/10 Excellent

Joyce

Travelled with partner
Liked: Amenities
We were close to the venue where we were attending an event.
Stayed 2 nights in Feb 2024
Response from -Morgan, Property Manager on 12 Mar 2024
Thank you for taking the time to provide us with your feedback, we are happy to hear that you loved the location of our property! We hope to have you stay with us again in the future!

10/10 Excellent

JENNIFER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well taken care of; ease of access
Stayed 1 night in Jan 2024
Response from -Morgan, Property Manager on 12 Mar 2024
Thank you so much for taking the time to provide us with your feedback, we are happy to hear that you enjoyed your stay with us! Have a great rest of your week and we hope to see you again soon!

6/10 Okay

Jason

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Going down hill
This hotel is going down hill. We have been staying here for about 3 years over the new year and each year it gets a little worse. The pool and hot tub area were not clean the hot tub is rusting and the water the was green. The fitness center was dirts actual sand or dirt on machines and many out of order. When you pay to have amenities at a hotel you should be able to use them. Our room was not overly clean then furniture had stains and crusty substance on them and we had to lay towels down to even sit on the furniture. The breakfast was good and staff were friendly, but cleaning and upkeep needs to be better.
Stayed 3 nights in Dec 2023
Response from -Morgan, Property Manager on 10 Jan 2024
I apologize for the experience you had at our property. Guest satisfaction is our number one priority. Thank you for taking the time to provide us with your feedback that can help improve future stays!

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Ok
Stay and staff were good. Disappointed with the pool and hot tub areas. They were not cleaned our entire stay this was in the same uncleaned condition.
Stayed 3 nights in Dec 2023

10/10 Excellent

Carolyn

Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
I was disappointed to learn that there was a $75 pet charge only when I checked in. I feel like that information should be offered more prominently in the reservation process.
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate that the room was very spacious, didn't feel claustrophobic like some hotels. Plenty of towels, nice and clean, and very quiet. I did not hear the usual people in the halls or doors closing, despite it being busy. Very convenient to highway, with a lot of restaurants close by. Breakfast offerings were great. Might have used pool if it was open, but not a big deal for us.
Stayed 1 night in Nov 2023
Response from Lura, front desk on 28 Nov 2023
Thank you for your review. We're glad you enjoyed your stay with us!

4/10 Poor

Kristen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Not sure why they don’t keep website up to date about pool and hot tub not working. Stayed at this hotel because said they had pool and hot tub. Get there hot tub not working and no heat in the pool.
Stayed 1 night in Nov 2023
Response from Lura, front desk on 28 Nov 2023
We apologize that our pool and hot tub were closed during your visit.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were traveling with 3 toddlers and the room was more than big enough to not feel cramped. The beds were extremely comfortable and everything felt clean.
Stayed 1 night in Nov 2023
Response from Lura, front desk on 28 Nov 2023
Thank you for staying with us!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay
Stayed 2 nights in Nov 2023
Response from Lura, front desk on 24 Nov 2023
Thank you for your kind words!

10/10 Excellent

Ashley

Travelled with family
Liked: Property conditions & facilities
If you’re in Sandusky, STAY HERE!
The beds were comfy, the room was very spacious and clean. The staff was helpful and accommodating to all of our needs! Breakfast was hot and fresh! Any time we visit Sandusky we will ALWAYS stay here.
Stayed 2 nights in Nov 2023
Response from Lura, front desk on 21 Nov 2023
Thank you so much!

10/10 Excellent

Jaimee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Staff were exceptionally friendly and accommodating!!! Our studio room was HUGE and clean! Only downfall was the pool was cold and hot tub wasn’t working.
Stayed 1 night in Nov 2023
Response from Lura, front desk on 21 Nov 2023
Thank you for staying with us and for your review! We appreciate you!

10/10 Excellent

Ernest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Lura, front desk on 30 Oct 2023
We're so glad you had a great stay!

10/10 Excellent

Rachel

Stayed 1 night in Oct 2023
Response from Lura, front desk on 19 Oct 2023
Thank you for staying with us!

8/10 Good

Rhonda

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great! Gentleman at front desk came up to help us with the tv. Upgraded room due to being full! Clean and comfy. Easy off 90. Would stay agin.
Stayed 1 night in Oct 2023
Response from Lura, front desk on 15 Oct 2023
Thank you for your review!

10/10 Excellent

Marjorie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Management and Staff who get to know you. Like coming Home!! Love staying here. We have a therapy dog for significant medical reasons. The Team always Welcomes us and our dog loves the farmland to explore. Great Stay each time! Thank You to All!
Stayed 3 nights in Oct 2023
Response from Lura, front desk on 15 Oct 2023
We're so glad we feel like home to you!

2/10 Terrible

Schnell

Stayed 3 nights in Oct 2023
Response from Lura, front desk on 28 Oct 2023
If you would like to give more specific feedback regarding your stay, please feel free to contact us.

10/10 Excellent

Tracy

Stayed 1 night in Oct 2023
Response from Lura, front desk on 28 Oct 2023
Thank you for staying with us!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lura, front desk on 29 Sept 2023
Thank you for staying with us and for sharing your review!

6/10 Okay

Ibrahim

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel , except for the fact that the Jacuzzi was not working and I was looking forward to it.
Stayed 1 night in Aug 2023
Response from Lura, front desk on 26 Sept 2023
We apologize that it was not in service while you were here. Thank you for staying with us!

10/10 Excellent

Melissa

Liked: Property conditions & facilities
Was very pleased with everything…clean, comfy, nice staff and even a decent breakfast.
Stayed 1 night in Sep 2023
Response from Lura, front desk on 26 Sept 2023
We are so glad you enjoyed your stay!

10/10 Excellent

Dennis, Farmington Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lura, front desk on 26 Sept 2023
Thank you for your review!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Adriena. Great service.
We had a very nice visit. Check-in was fast. We had amazing service from Adriena at reception. She diligently hunted for our HHonors number to link the visit with this Hampton stay. She went above and beyond. Also, she was a lot of fun to talk to.
Stayed 1 night in Sep 2023
Response from Lura, front desk on 23 Sept 2023
We're so glad you had a great visit and service from our staff. We appreciate your feedback!

10/10 Excellent

Leon

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and amazing customer services...highly recommend.
Stayed 1 night in Sep 2023
Response from Lura, front desk on 23 Sept 2023
Thank you!!

10/10 Excellent

Sue

Travelled with family, Travelled with pets
Liked: Amenities
Coverlet was a little soiled
Stayed 1 night in Sep 2023
Response from Katie, Shift Manager on 19 Sept 2023
Hello! Thank you so much for your review and feedback! We are so sorry about the coverlet! We do our best to ensure that all of our linens are stain free! We will make sure to keep a closer eye on those! We wish you safe travels!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room!
Stayed 1 night in Sep 2023
Response from Lura, front desk on 17 Sept 2023
We're glad you enjoyed it!

10/10 Excellent

Andrea

Stayed 1 night in Sep 2023
Response from Lura, front desk on 28 Oct 2023
We're glad you enjoyed your stay!

10/10 Excellent

Indrani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We stopped halfway through a long road trip and couldnt have been more pleasantly surprised. The hotel was clean comfortable and the staff friendly. We drove away the next day completely rested and happy
Stayed 1 night in Sep 2023
Response from Lura, front desk on 12 Sept 2023
We are so glad to hear you enjoyed your stay! Please stop again if you're ever in our area!

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well kept
Stayed 1 night in Sep 2023
Response from Lura, front desk on 12 Sept 2023
Thank you for your review! We appreciate it!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Very high class for the price. The staff are excellent and the breakfast is great.
Stayed 1 night in Sep 2023
Response from Lura, front desk on 12 Sept 2023
We do have a great staff. Thank you for noticing!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lura, front desk on 12 Sept 2023
Thank you for staying with us!

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful at the check in and front desk throughout our stay. Clean and comfortable room. Delicious breakfast.
Stayed 1 night in Sep 2023
Response from Lura, front desk on 12 Sept 2023
We're so glad you enjoyed our breakfast and your stay!

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but don’t count on a nice pool!
The hotel was simply beautiful. The breakfast was great! The room was spotless and bed was very comfortable. But the pool was pretty disgusting. When we walked in it smelled like sewage. It didn’t appear to have water flow like the pump was off. When asked the girl said it was working fine but we would not get in that very hazy looking water. The jacuzzi was drained almost to empty and had rust stains on the floor around it. This totally dampened our visit to this wonderful hotel.
Stayed 3 nights in Sep 2023
Response from Lura, front desk on 6 Sept 2023
We're sorry your stay was not what it could have been. We have fixed the issue with the pool and hope you'll come back and give us another try to make it right.

10/10 Excellent

Cara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again!
Quick check in, clean room, nice and big great location to Cedar Point, Kalahari and Great Wolf Lodge. May shops and places to eat around too.
Stayed 1 night in Sep 2023
Response from Lura, front desk on 5 Sept 2023
We look forward to having you as our guest again!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure why the housekeeping staff needed to crowd the elevators when guests were trying to check out. Perhaps they have not been taught that guests are the reason they were employed?
Stayed 1 night in Aug 2023
Response from KL on 31 Aug 2023
Thank you for your review! We will look into this matter!

6/10 Okay

Leon

Travelled with family
Liked: Cleanliness
Ok
Stayed 1 night in Aug 2023
Response from Lura, front desk on 25 Aug 2023
Thank you for your review. Please feel free to reach out to us if you would like to give more specific feedback regarding your stay.

10/10 Excellent

Janell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Katie on 24 Aug 2023
Thank you!!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Katie on 23 Aug 2023
Thank you!

8/10 Good

amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from KL on 22 Aug 2023
Thank you!

2/10 Terrible

Paul

Stayed 2 nights in Aug 2023
Response from Katie on 31 Aug 2023
Hello, if you would like to share with us the reasons for your rating so that we can work with you to solve the issues and improve the hotel we would love to hear back from you!

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, clean and friendly staff. I wish breakfast went to 11am and not just 10am...but I'm a late riser, so no biggie.
Stayed 3 nights in Aug 2023
Response from Lura, front desk on 19 Aug 2023
Thank you for your review and for staying with us!

2/10 Terrible

Kelly

Stayed 1 night in Aug 2023
Response from Lura, front desk on 17 Aug 2023
Thank you for staying with us! Please contact us if you would like to give us further feedback regarding your stay.