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Reviews of Aparthotel dei Mercanti

Aparthotel dei Mercanti
Passaggio degli Osii 1, Milan, Lombardy

Reviews

8.2

Very good

Rating 10 - Excellent. 73 out of 162 reviews" "
Rating 8 - Good. 56 out of 162 reviews" "
Rating 6 - Okay. 15 out of 162 reviews" "
Rating 4 - Poor. 6 out of 162 reviews" "
Rating 2 - Terrible. 12 out of 162 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexis

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
An unexpected find
Stayed 1 night in Jan 2024
Response from Alfredo on 14 Mar 2024
Thank you

8/10 Good

Michael

Travelled with family
Disliked: Amenities
The apartment is a little run down, but pretty spacious. The hotel staff were extremely friendly and made check-in easy. The apartment is in the middle of the downtown pedestrian area, so it’s pretty loud at night. The staff provided ear plugs, which were much appreciated. You can’t beat the location for access to shopping, museums, and the Duomo.
Stayed 2 nights in Oct 2023
Response from Alfredo on 28 Oct 2023
Thank you

10/10 Excellent

Eleanor

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Alfredo on 24 Oct 2023
Thank you

8/10 Good

Delia

Stayed 3 nights in Sep 2023
Response from Alfredo on 18 Oct 2023
Thank you

10/10 Excellent

Baktash

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Alfredo on 29 Sept 2023
Thank you

10/10 Excellent

France

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bit difficult to locate, sign is located just off the sidewalk rather than up at eye level. Location is great.
Stayed 2 nights in Sep 2023
Response from Alfredo on 29 Sept 2023
Thank you

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Alfredo on 18 Oct 2023
Thank you

8/10 Good

Barbara

Stayed 2 nights in Sep 2023
Response from Alfredo on 28 Oct 2023
Thank you

4/10 Poor

Israel

Stayed 1 night in Sep 2023
Response from Alfredo on 28 Oct 2023
Thank you

8/10 Good

Jon

Liked: Cleanliness, property conditions & facilities
Very friendly. Little tricky to find but eventually after circling the block discovered it. The bedding was minimal and a little cold so be aware and can be a little noisy with the trams at night but overall positive experience.
Stayed 1 night in Sep 2023
Response from Alfredo on 15 Sept 2023
Thank you

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort
Great location. Clean and bright room. The front desk staff was great especially Alfredo.
Stayed 1 night in Sep 2023
Response from Alfredo on 15 Sept 2023
Thank you

2/10 Terrible

Gevorg

Disliked: Property conditions & facilities
Changed the room 3 times, none were as described
Stayed 2 nights in Jul 2023
Response from Alfredo on 18 Jul 2023
Sorry for that but your girl friend know what happend.Finally we gived a big apartmet and you didn't have sleep on the street!Anyway, thanks

10/10 Excellent

Faranak

Travelled with family
Liked: Cleanliness, room comfort
Great location and clean room
Great location, very clean, with all required amenities, old building but rooms in good shape. Interesting elevator! Easy check in and check out. The only downside is that the sofa bed was noisy and uncomfortable.
Stayed 2 nights in Jul 2023
Response from Alfredo on 18 Jul 2023
Thank you very mutch

10/10 Excellent

David

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was in an excellent position, clean and friendly.
Stayed 3 nights in Dec 2022
Response from Umberto on 25 Jan 2023
Grazie mille, siamo stati felici anche noi di avervi avuto come graditi ospiti.Vi aspettiamo presto.CordialmenteApt dei Mercanti

10/10 Excellent

Zuriel Ramos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and great staff.
Stayed 2 nights in Nov 2022
Response from Alfredo on 1 Dec 2022
Thank youMarry Christmas and happy New Year

10/10 Excellent

Brenda

Stayed 1 night in Nov 2022
Response from Alfredo on 1 Dec 2022
Thank youMarry Christmas and happy New Year

8/10 Good

Timothy, Whitehorse

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Reception was more than welcoming and accommodating
Stayed 2 nights in Oct 2022
Response from Alfredo on 1 Nov 2022
Thank you

10/10 Excellent

Steven

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2022
Response from Alfredo on 27 Oct 2022
Thank you very mutch

10/10 Excellent

Theodore

Travelled with partner
Liked: Amenities, property conditions & facilities
The staff was very friendly and the room was very nice! It was right around the corner from the Milan Cathedral. Would definitely recommend!!
Stayed 3 nights in Oct 2022
Response from Alfredo on 25 Oct 2022
Thank you for your comment.Hope to see you on next time

10/10 Excellent

Marjorie

Liked: Cleanliness
The service at Aparthotel dei Mercanti was very personal. Alfredo, Hasan, and Javier were all very welcoming, kind and helpful. Excellent location right near the Duomo. The kitchen was modern & well-equipped. Our fifth-floor apartment was very quiet despite the central location. Highly recommend!
Stayed 4 nights in Sep 2022
Response from Alfredo on 18 Sept 2022
Thank you very much for your comment

10/10 Excellent

Elaina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is in amazing proximity to the Duomo and the Galleria, the staff was kind and the room was gorgeous. Only thing that was missing was sheets for the sofa bed
Stayed 1 night in Sep 2022
Response from Alfredo on 17 Sept 2022
Thank you so much for the nice comment.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022
Response from Umberto on 1 Aug 2022
GRAZIE MOLTE PER IL SUO COMMENTO E MOLTO IMPORTANTE PER NOI

10/10 Excellent

Naoko

Stayed 1 night in Jul 2022
Response from Alfredo on 13 Jul 2022
La ringraziamo per il cortese commento. Piacere di riaverla nostra ospite in un occasione futura. Cordialmente

8/10 Good

Maria Theresa

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2022
Response from Umberto Titolare on 10 Jun 2022
Gentile signora Maria Teresa grazie per il suo commento, e molto importante per noi. Spero di rivederla presto come graditissima ospite. Un cordiale saluto dall'Apart-Hotel dei Mercanti. Milano

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, literally over the road from the Duomo. The room was really well furnished and the staff were so friendly and couldn’t be more accommodating and helpful. I would definitely stay here again.
Stayed 3 nights in Oct 2021
Response from Umberto titolare on 22 Oct 2021
Dear guests, thank you for choosing us. Your comments are very important to us, they help us improve. I hope to see you soon. Best reagrds Apt dei Mercanti Milan

8/10 Good

Erlinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful.
Pretty good., nice location and friendly staffs ! They are very helpful.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enzo the property management was fantastic to deal with. He was a thorough communicator throughout the whole stay, meanwhile the building itself was under going renovations. As a first timer in Milan, it was hard to find, as their was no signage, and tucked away in a private off street setting. Walk 50-100m, and you are at Duomo, a large tourist attraction, which has a taxi rank right there. Real convenient. If I was to head back to Milan, I would make a booking at the same place. 👍
Stayed 5 nights in Nov 2019
Response from Staff on 18 Nov 2019
Dear Sir or Madam, Thanks for your comment, it's very important to us. We look forward to seeing you soon as very welcome guests. Best regards Enzo

10/10 Excellent

Shai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Staff on 18 Nov 2019
Dear Sir or Madam, Thanks for your comment, it's very important to us. We look forward to seeing you soon as very welcome guests. Best regards Alessandro and Enzo

6/10 Okay

Khaaleedah

Disliked: Room comfort
Stayed 1 night in Oct 2019

8/10 Good

Andrew

Stayed 2 nights in Sep 2019

2/10 Terrible

MUSTAFA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad apartment & just good location
Stayed 2 nights in Sep 2019
Response from Umberto The owner on 20 Sept 2019
Thank You

2/10 Terrible

Evan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy night lousy hotel and lousy customer service
The hotel was impossible to find, undergoing internal construction, very noisy due to the trams running until late at night, I was charged for a second room because Hotels.com screwed up the booking and the rooms were falling apart with bookshelves hanging off the walls above the beds.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The air conditioning did not work well. We sweat all night long. Also, the person at the front desk was not there to help at night or for check out in the morning.
Stayed 1 night in Jul 2019
Response from Umberto on 5 Aug 2019
Dear Sirs, Thanks for your comment. I'm sorry that you failed to turn on the air conditioning, before we arrived we turned on the air to cool the room and then turned it off. You arrived, we waited at the reception until 10 pm in case of requests, you left and you said it was all right. To which we left, the white remote control is for air conditioning and the black one for TV, daily air checks are done, but thanks to the same from today onwards we are asking all customers if they know how the air conditioning works. Best regards The owner

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Umberto on 5 Aug 2019
Grazie !!!

2/10 Terrible

Pregalathan

Disliked: Staff & service
Stayed 1 night in Jul 2019
Response from Umberto on 5 Aug 2019
Dear Sirs, Thanks for your comment. I'd like to know what happened. The owner

10/10 Excellent

Sahib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Umberto on 12 Jul 2019
Thank you very much, I am very happy that you enjoyed your explanations.

8/10 Good

Val

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to explore and enjoy Milan. Would be hard to find better. The apartment was lovely and modern and very comfortable. Umberto was very helpful.
Stayed 2 nights in Jun 2019
Response from Umberto on 4 Jul 2019
Thank you very much, I am very happy that you enjoyed your explanations.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great little apartment to see the city
are stay was a quick jumping off point for our vacation, being in heart of Milan right by the Basilica was amazing, The hotel has an elevator "small" but it meant we did not have to hall our bags up 3 flights of stairs. The apartment was beautiful, decorated very nice. Private bath, bedroom, pull out couch for my daughter, great wifi secure building,
Stayed 1 night in Jun 2019
Response from Umberto on 4 Jul 2019
Thank you very much, I am very happy that you enjoyed your explanations.

6/10 Okay

Pieter

Liked: Cleanliness, room comfort
It was an overall good experience. Clearly the location with 2 minutes walk to piazza duomo is the big winner. Noisy at night and smallest elevator I have ever seen in my life. Clean and comfortable room. If you need service after 5 pm, nobody is there. Good luck.
Stayed 1 night in Jun 2019
Response from Umberto on 4 Jul 2019
Thank you very much, I am very happy that you enjoyed your explanations.

6/10 Okay

MICHAEL

Stayed 3 nights in Jun 2019
Response from Umberto on 4 Jul 2019
Thank you very much, I am very happy that you enjoyed your explanations.

10/10 Excellent

Mario/Alina, Pembroke Pines, Florida, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like the most was the location, the cleanliness and the friendly staff. I would recommend this property to all my friends and of course I would certainly stay here next time I would be in Milan. Thank you very much for the good time I spend here.
Stayed 7 nights in Jun 2019
Response from Umberto Owner on 10 Jun 2019
Dear customer, thank you for your comment, this is very important to us. We look forward to seeing you soon as a welcome guest. Best regards Umberto and Alessandro

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Umberto The Owner on 26 May 2019
Thank you soo much

8/10 Good

Sallie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
We only stayed for one night due to a cancelled flight. Location was great, however being very central there was a lot of noise from the trams that run throughout the night. Apartment was spotless, spacious, with all the essentials and very friendly staff.
Stayed 1 night in May 2019
Response from Umberto Owner on 24 May 2019
GRAZIE

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very welcoming and the facility was great for a business traveler like me.
Stayed 3 nights in May 2019
Response from Umberto Howner on 16 May 2019
Dear customer, thank you for choosing us. We hope to have you back soon as a welcome guest. Best regards Umberto C.

8/10 Good

J A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location. But a hint - if getting a taxi from the station, just ask to be taken to Piazza Duomo to the taxi stand at front of Duomo. This is only a few metres to the apartment through alley opposite (use map). Better than giving exact address as hard for taxi to find. Tiny lift but thank goodness it was there as we were on the fifth floor! Great restaurants in near vicinity. We went on Last Supper, Castle and Duomo Tour which is well worth it. But get a cab to starting point as it is further than it looks on map.
Stayed 2 nights in May 2019
Response from Umberto Howner on 16 May 2019
Dear customers, thank you for choosing us, your reviews are very important to us. We look forward to welcoming you soon. Sincerely Umberto C. The owner

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Umberto the owner on 27 Apr 2019
thank You soo much

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing for walking to touristy sights.
Stayed 1 night in Mar 2019
Response from Umberto the owner on 9 Mar 2019
Thank you soo much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Central location. Train noise.
The place was amazing. The location was fantastic, so close to Duomo and the metro stations. The accomodations were unique and interesting. The decor and design was very Italian. I loved the jacuzzi tub in my room. I enjoyed the older building and unique lift. The only downside was the street noise from the trolleys and buses that run by continually. There is nothing they can really do about that but they did provide ear plugs. If city noise bothers you this is an issue. Otherwise I would give it a 10 out of 10.
Stayed 3 nights in Feb 2019
Response from Umberto the owner on 28 Feb 2019
Dear customer, thank you for choosing us. We thank you for your kind words, your comments are very important to us. We are waiting for you soon as a welcome Guest. Best regards Umberto and Alessandro

6/10 Okay

Chi Kong

Liked: Staff & service
Vacation in Milan
Service staff are very nice & helpful, we appreciated the service & support they provided. The hotel location are perfect for a few David holidays, it is 2 mins walk to Duomo & Cathedral. However the hotel is 100 years old, the facility is in acceptable condition but it is outdated. I think it may be suitable for budgeted limited traveller.
Stayed 3 nights in Dec 2018
Response from Umberto the owner on 28 Dec 2018
THANK YOU

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Owner is very nice and helpful The apartment was perfect for my trip Perfect to visit Milan
Stayed 4 nights in Dec 2018
Response from Umberto the owner on 10 Dec 2018
Good Afternoon Dear, thank you soo much for your stay in my apartament i'm happy you are happy. Best Regards