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"Laundry was great."

"Some of the rooms in certain towers are a bit outdated and could use some renovations, similar to those done in other rooms. The room itself was decent, but the housekeeping could have done a better job. There were shoe prints on the bathroom floor and coffee rings on the table. We also had a handicap-accessible bathroom, but the shower drain was clogged, causing water to backflow into the bathroom and the room entrance. Maintenance came quickly and unclogged the drain, but the floor still got wet. I don’t prefer having a handicap-accessible bathroom because the floor gets wet even with a towel on it. I had to call maintenance again because the showerhead hose came off, and I had to get a replacement. Maintenance came quickly for that call as well. Finally, I wish the rooms had microwaves. I never understood how a hotel with restaurants doesn’t have microwaves in the rooms so people can reheat their leftovers. "

"Room was clean, staff was attentive and kind, housekeeping came quick. The only issue we had was the elevator. Took a very long time to get to our floor and when we were on it it would open on random floors and no one was there. "

"Excellent location just steps from Times Square, with easy access to restaurants and shops, yet tucked away enough to escape the noise. The rooms were clean and the beds were incredibly comfortable — perfect for resting after a busy day in the city. Highly recommend for anyone wanting the best of Times Square without the chaos!"

"We had a great time and everyone was very helpful"

"Very clean and comfortable. Everything you need for a place to come back to and sleep in NYC. Another plus is they have a luggage hold after check out if your train/flight isn’t until later. Overall, a great stay and would stay again. "

"The hotel rooms were clean, but old and had very less accessories or features. Not much of facilities, only mark goes to the staff who were nice and 100% location. It on the Time Square which is like 2 mins walk. Full marks just for the location."

"We had a suite on the 39th floor. Loved the view and the room was spacious. My family and I loved it. The only thing that would’ve made the suite better was a bigger closet, but like I said it was beautiful "

"Clean hotel, fantastic views"