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"Amazing staff and crew. Great location and Amazing views"

"I was satisfied with my stay and the service. The breakfast is good"

"The elevator in this hotel doesn’t work. You have to wait 30 minutes to get into working elevator. At one point in my stay to avoid waiting I had to go up by stairs to the 22 nd floor. The key doesn’t work. The cleaning is terrible and no towels by the pool."

"This hotel was beautiful inside and out. The staff was very friendly and accommodating. The room and every other space was very clean. 10 out of 10"

"Long lines"

"This is an honest review of my experience here: The rooms were spotless cleaned, and looked like they are fully renovated. The staff goes above and beyond, best service ever. Everyone who works there I would give them a 10. At the pool they have big bottles of sunscreen for everyone to use and I loved that. We also loved the game room for the teens and kids, I just wish it was opened until later but they close at 6pm. On the other hand, the hotel is very old, so the layout of the property is weird. Specially the spa and gym area. The beach area is not clean, there was a lot of seaweed and I couldn't believe you have to pay to get an umbrella. This is the first time I have to pay for an umbrella at a hotel in South Beach. The other thing I hated was the extra charge for every single thing. For example, yoga class you have to pay $30 per person, but not for the meditation class. Microwave in the room, $25, kids club $125 per day. Overall, the hotel is good if you're not looking for something luxurious, very family friendly, it's clean, has great staff but it's too old and the extra charges make no sense. "

"I think most of the rooms need new, clean mattresses."

"The staff was amazing. We had issues preparing important documents at the Work Center. The staff members stepped in and completed the task for us, printing all of the documents that were needed."

"Everything was nice and clean. Very convenient "