Outdoor pool, pool loungers
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Reviews of The Palms Inn & Suites

3 out of 5
The Palms Inn & Suites
11750 Mills Dr, Miami, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 550 out of 1005 reviews" "
Rating 8 - Good. 244 out of 1005 reviews" "
Rating 6 - Okay. 113 out of 1005 reviews" "
Rating 4 - Poor. 47 out of 1005 reviews" "
Rating 2 - Terrible. 51 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Pedro, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice
Stayed 1 night in Apr 2024
Response from Louis Z. on 1 May 2024
Pedro, we are glad you enjoyed your stay. Thank you for choosing us and for your comments.

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, will be back.
Stayed 2 nights in Apr 2024
Response from Louis Z. on 1 May 2024
George, thank you for staying with us. We are glad you enjoyed our location and services. We look forward to welcoming you back.

6/10 Okay

mary

Travelled with partner
Disliked: Property conditions & facilities
To be honest it was run down and old. There was a smell as soon as you walk in. I decided to stay and enjoyed the area. Breakfast was sad, overall the one elevator gave us no problems but I will not return.
Stayed 4 nights in Apr 2024
Response from Louis Z. on 30 Apr 2024
Our team works very hard to provide an exceptional experience and this is certainly not the type of feedback we normally receive. I'm truly sorry for any inconvenience. Looks like the hotel did not live up to your expectations. Thank you kindly for sharing your comments, we will certainly use it to move forward in a positive light

10/10 Excellent

shastri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Apr 2024
Response from Louis Z. on 29 Apr 2024
Thank you for choosing The Palms Inn & Suites for your stay.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great!
Stayed 3 nights in Apr 2024
Response from Louis Z. on 29 Apr 2024
Ramon, thank you for choosing us for your stay. We are glad you enjoyed our buffet breakfast and location.

10/10 Excellent

Eric

Liked: Staff & service, property conditions & facilities
Always enjoy staying here before our cruise.
Stayed 1 night in Apr 2024
Response from Louis Z. on 29 Apr 2024
Eric ,we know you have a choice and we thank you for choosing us.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Louis Z. on 29 Apr 2024
Sandra, we are glad you enjoyed your stay.

8/10 Good

Samba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Recommend it to all and will definitely stay again if I am in Miami.
Stayed 2 nights in Apr 2024
Response from Louis Z. on 23 Apr 2024
Samba, thank you for choosing us.

10/10 Excellent

rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
Fgrf
Stayed 3 nights in Apr 2024
Response from Louis Z. on 23 Apr 2024
Rogelio, thank you for staying at The Palms Inn & Suites.

10/10 Excellent

GRETA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value
Stayed 3 nights in Apr 2024
Response from Louis Z. on 23 Apr 2024
Greta, we know you have a choice and we thank you for choosing us for your stay.

8/10 Good

Wilasinee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Louis Z. on 23 Apr 2024
Thank you for staying with us.

10/10 Excellent

Catt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Louis Z. on 23 Apr 2024
Thank you for choosing us for your stay.

10/10 Excellent

Catt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stat for the price
Stayed 3 nights in Apr 2024
Response from Louis Z. on 23 Apr 2024
Catt, we are glad you enjoyed our location and services. Thank you for choosing us.

6/10 Okay

Steve

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Louis Z. on 23 Apr 2024
Thank you for staying with us.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Mar 2024
Response from Louis Z. on 19 Apr 2024
Erika, thank you for choosing us for your stay.

10/10 Excellent

Kattia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Louis Z. on 19 Apr 2024
Kattia, Thank you for choosing us for your stay

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Louis Z. on 19 Apr 2024
Vivian, thank you for choosing us for your stay.

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend this hotel to anyone. I booked a 2 double bed room a month in advance. The day I arrive there the person at check in told me that there was supposedly a leak in the wall (excuse??) and we need to be switched to a different room (a 1 bedroom suite with a sofa bed). Apparently they were sold out that night. We are a family of 4 (2 kids). This suite room is horribly inconvenient, extremely uncomfortable and also was right next to the elevator. The person at the front desk told me to come down in the morning and speak to the manager because they will take care of me because of the switch, he said it 3 times. So in the morning, I going down and speak to the manager and tell him that I was told that I would be taken care of because of the switch. He tells me that he would forward an email to the DM about the situation and they would be in contact with expedia. It has been almost 2 months and haven’t heard anything or received any compensation for the horrible experience even though they insisted that I would. Been to many hotels and this is by far the worst experience my family and I have had. Not sure why there are so many great reviews, it is deceiving to say the least.
Response from Louis Z. on 15 Apr 2024
David, thank you for choosing us. We were disappointed to read that you encountered issues during your stay. I sincerely apologize. Unfortunately, your experience was not the same as many of our other satisfied guests have received. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts.

10/10 Excellent

Mohamad Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great stay!
Stayed 3 nights in Apr 2024
Response from Louis Z. on 15 Apr 2024
Mohamad, thank you for taking the time and let us know about your stay.

10/10 Excellent

Latitia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay on property. It was close to everything I needed and clean!
Stayed 3 nights in Apr 2024
Response from Louis Z. on 15 Apr 2024
Latitia, thank you so much for staying with us and for your review.

10/10 Excellent

JOHAN, Midland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay , staff very friendly and responsive .
Stayed 1 night in Apr 2024
Response from Louis Z. on 15 Apr 2024
Johan, The Palms Inn & Suites has the best location and staff in the Miami/Kendall area. We are glad you enjoyed our location and services.

8/10 Good

Carlos

Liked: Cleanliness, staff & service
This hotel is reasonably priced and close to the activities and places we were going. The room is spacious, comfortable beds, good vanity and storage. The fridge and safe were helpful and the breakfast was good. What we don't like is they only have one very slow elevator, ridiculous! The shower water pressure is very weak, despite a good, strong stream from the faucet below. The housekeeper forgot to put a box of kleenex in the dispenser.
Stayed 1 night in Apr 2024
Response from Louis Z. on 15 Apr 2024
Carlos, thank you for choosing the palms Inn & Suites for your stay. We are glad you enjoyed your stay and we apologize for any inconvenience you encountered during your stay. I will share your comments with the management team.

10/10 Excellent

Joseph

Stayed 3 nights in Apr 2024
Response from Louis Z. on 1 May 2024
Joseph, thank you so much for choosing us for your stay.

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Louis Z. on 12 Apr 2024
Giovanni, we know you have a choice and we thank you for choosing us.

2/10 Terrible

Cindy

Stayed 1 night in Apr 2024
Response from Louis Z. on 30 Apr 2024
We are sorry you gave us 1 but your reservation was canceled because you used an invalid credit card.

10/10 Excellent

Alejandro

Stayed 4 nights in Apr 2024
Response from Louis Z. on 30 Apr 2024
Alejandro, thank you for choosing us for your stay.

10/10 Excellent

Miguel

Stayed 3 nights in Mar 2024
Response from Louis Z. on 29 Apr 2024
Miguel, thank you for choosing us for your stay.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Apr 2024
Response from Louis Z. on 9 Apr 2024
Amanda, we have the best location and staff in the Miami/Kendall area. Thank you for choosing us for your stay.

10/10 Excellent

vicky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this stay was wonderful. Will definitely stay there next time in Miami area
Stayed 1 night in Mar 2024
Response from Louis Z. on 9 Apr 2024
Vickye, we know you have a choice and we thank you for choosing The Palms Inn for your stay. We are glad you enjoyed our location and services.

8/10 Good

Angel, Paradera

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, good beds
Stayed 1 night in Apr 2024
Response from Louis Z. on 9 Apr 2024
Angel, thank you for choosing The Palms Inn for your stay.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great amenities
Stayed 1 night in Apr 2024
Response from Louis Z. on 9 Apr 2024
Jonathan, thank you for taking the time and let us know about your stay. Yes, we have the best location and staff in the Miami/Kendall area. Again thank you for choosing us.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Louis Z. on 9 Apr 2024
Tony, we know you have a choice and we thank you for choosing us.

8/10 Good

Shawn

Travelled with family, Business traveller
Liked: Staff & service
I stayed here for a night years ago when I interviewed for a job in Miami and was favorably impressed. When we were getting ready to move out of our home a few miles away, we put our dad up here for a week to hell with home renovations and later spent 4 nights here while we had our home cleaned and put on the market. The staff was mostly polite (by Miami standards…really polite, lol). The place was ok looking, but there was visible water damage, bad painting and repair work and it just looked a bit more run down. We upgraded to a suite after one night so we could enjoy the lake view of Town & Country before leaving town. Even in the suite, the room was a bit cramped. We found a palmetto bug in our room, which again is par for the course in Miami. The food was adequate, but not impressive. The parking was great, however and access to the walking bridge and food/shopping at Town & Country was wonderful. The single most annoying issue was the fact that the key cards kept de-magnetizing if they were remotely near a cell phone. They badly need to change their NFC keys to prevent guests from getting locked out at all hours—happened to us 3 times and tour neighbors at least once.
Stayed 2 nights in Apr 2024
Response from Louis Z. on 5 Apr 2024
Thank you for leaving a comprehensive review, highlighting not only the the bad but also the good points of your stay. We are glad. you enjoyed our location. However, we apologize for letting you down on some aspects of your stay. The feedback we receive from our valued guests, like you, enables us to target issues and take the necessary actions. Thank you for staying with us and we hope that we can better serve. you next time.

8/10 Good

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Louis Z. on 11 Apr 2024
Giovanni, thank you for choosing us.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Louis Z. on 9 Apr 2024
Daniel, thank you for staying with us.

6/10 Okay

Sheldreka

Disliked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Louis Z. on 5 Apr 2024
Thank you for staying with us.

10/10 Excellent

Hanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean rooms, free parking, included breakfast
Stayed 1 night in Apr 2024
Response from Louis Z. on 5 Apr 2024
Hanna, thank you for choosing The Palms Inn & Suites for your stay.

10/10 Excellent

Zaida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating when we arrived past midnight. The cleanliness was outstanding.
Stayed 2 nights in Mar 2024
Response from Louis Z. on 2 Apr 2024
Zaida, thank you for choosing us for your stay. We have the best location and staff in the Miami/Kendall area.

10/10 Excellent

Rene

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Louis Z. on 2 Apr 2024
Rene, thank you for choosing us for your stay.

10/10 Excellent

Dashamir

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice stuff.
Stayed 6 nights in Mar 2024
Response from Louis Z. on 27 Mar 2024
Dashamir, we know you have a choice and we thank you for choosing us for your stay.

8/10 Good

kimberly

Stayed 2 nights in Mar 2024
Response from Louis Z. on 15 Apr 2024
Kimberly, thank you for choosing us for your stay.

6/10 Okay

deysi

Stayed 6 nights in Mar 2024
Response from Louis Z. on 2 Apr 2024
Thank you for staying with us.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for shopping and resting
Stayed 1 night in Mar 2024
Response from Louis Z. on 26 Mar 2024
Caroline, thank you for choosing us.

10/10 Excellent

Xiao Chun, Montreal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 3 nights in Mar 2024
Response from Louis Z. on 20 Mar 2024
Thank you for choosing us for your stay.

8/10 Good

Fred

Travelled with partner
Liked: Staff & service, amenities
The oddest thing was that I had to move furniture, a heavy bed, to find somewhere to plug my electronics.
Stayed 1 night in Mar 2024
Response from Louis Z. on 18 Mar 2024
Fred, thank you for staying with us. My apologies for any issue you encountered and I will share your comments with the management team.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near shopping and multiple restaurants.
Stayed 1 night in Mar 2024
Response from Louis Z. on 18 Mar 2024
Tammy, thank you for choosing us. Yes, we have the best location and staff in the Miami/Kendall area. With lots of shops and restaurants within walking distance.

6/10 Okay

Zunamy, Miami

Liked: Staff & service, amenities
👍
Stayed 1 night in Feb 2024
Response from Louis Z. on 18 Mar 2024
Zunamy, thank you for staying with us.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Louis Z. on 13 Mar 2024
Thank you for staying with us.

10/10 Excellent

RAUL

Stayed 1 night in Mar 2024
Response from Louis Z. on 2 Apr 2024
Raul, thank you for choosing us for your stay.

6/10 Okay

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff was great, room setup was unique, my only complaint was no plugs available in or near bedroom to charge devices near you.
Response from Louis Z. on 13 Mar 2024
Angela, thank you for choosing us. I sincerely apologies for any issues and I will share your comments with the management team.