This was our first time visiting Miami as we were there to celebrate my daughter’s 21st bday. The property itself is pretty nice. Upon our arrival, the staff was very friendly. I arrived to my room and the room was nice but did not wow me. I paid for an oceanview and when I went out to the balcony there was no oceanview but merely a view of palm trees. I checked with the front desk to confirm the reservation and the front desk lady confirmed that I was to have an ocean view. She was very apologetic and advised me to check back in the morning as they did not have any rooms available with the view. Needless to say, the next morning the manager contacted me first thing to address my concerns and upgraded my room to not only an oceanview but their penthouse suite. I was extremely happy with their service they provided and the fact that they went above and beyond to make sure that I was satisfied. The room was beautiful and the grounds were well kept. I love how convenient the hotel is to restaurants, stores and not to mention having the beach access just a few steps away. The restaurant food was pretty good. I used room service and found their service to be prompt. Overall, I would certainly stay there again if I were to visit Miami Beach again.