2/10
As a long time Bonvoy member and owner of two Marriott timeshares in Palm Desert and Maui, the Stanton is the most run down, dirty Marriott we have ever stayed. The suite floor was sticky all over and the couch was stained. There was only 1 working elevator in the hotel. Further, despite having member status, we were denied a request to check in before 4 and only given a 30 min time extension to check out. When expressing our concerns with multiple front desk staff, we were essentially dismissed and ignored.
The treatment and customer experience we have received was the worse we received in the over more than 20 years we have been customers of the Marriott brands. We still like Marriott but will never set foot in the Stanton again.
Mirka Jeff
Menginap 2 malam pada Jul 2025
